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Content Writer

Kajal Verma's profile picture
Posted by Kajal Verma
0 - 2 yrs
₹1L - ₹2L / yr
Lucknow
Skills
Content Writing
Blogging
Creative Writing
Proofreading
English Proficiency
Copy Writing
Content Marketing
Web content
1) Writing blogs, articles and press releases by co-ordinating directly with the Technical/SEO team.
2) Writing / Proof-reading corporate website content for US and UK based clients.
3) Preparing documentation, user manual and technical documentation for several IT projects related to
Magento,WordPress,WooCommerce,Shopify etc.
4) Preparing Content for Social Media Promotion.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CEDCOSS Technologies Private Limited

Founded :
2010
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

CEDCOSS Technologies is a leading offshore outsourcing services provider with services including Website Development, Web Design, Search Engine Optimization, Search Engine Marketing, Social Application Development, Social Media Solutions, WordPress, Joomla, Magento, and Open Source Development Customization.


The firm was established by highly qualified industry professionals who are dedicated to providing customers with high-quality information technology solutions. When clients collaborate with CEDCOSS, they can anticipate having world-class processes, transparent business partners, speedy execution, and the flexibility to stretch their budget by making use of the global delivery model that CEDCOSS pioneered.


We deal with the most recent technologies that have become available on the market and provide services that are both up-to-date and scalable. Customers achieve their business goals, such as growing their revenue and efficiency, with the assistance of the experts working for the company. These professionals have vast experience as well as expertise in the sectors in which they specialize.

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Appknox
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Vasudha Srivastav
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2 - 3 yrs
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A BIT ABOUT US:


Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.


The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.


We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.



The Opportunity:


Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.


Responsibilities:


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  • Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
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  • Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
  • Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.


What An Ideal Candidate Would Look Like:


  • 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
  • Good communication skills especially with Enterprise customers from around the globe are necessary.
  • Must have experience in upselling, cross selling and gauge customer requirements.
  • Must have good presentation skills and hold of understanding customer’s business requirements.
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Work Expectations:


Within 1 month

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Within 6 months

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  • We need an owner for this position who can in future build the CSM team below to drive overall customer success.


Personality traits we really admire:


  • Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
  • Great attitude to ask questions, learn and suggest process improvements.
  • Has attention to details and helps identify edge cases.
  • Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
  • Follows timelines and absolute commitment to deadlines.



Interview Process: 


  • Round 1 - Profile Evaluation
  • Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
  • Round 3 - Call with the CSM team to review your assignment
  • Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
  • Round 5 - HR Call 



Compensation:

  • As per Industry Standards


We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.


Please be aware that all your customers will include Enterprises and Fortune 500 companies.


Why Join Us:


  • Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
  • Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
  • Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
  • Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
  • Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
  • Work Schedule: Flexible working environment with remote work if required.


Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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