Content Writer (Internship)

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job Summary

Great products begin with meaningful conversations. We're looking for a Business Development Manager who can be the face of NetBramha for every high-intent inbound lead across global markets (US, APAC, MENA), running sharp discovery, navigating solutioning with internal teams & shaping value-led proposals that drive deals to closure.

If you bring polished, empathetic communication, a strong grasp of the end-to-end product lifecycle & the ability to translate complex client requirements into structured solutions while balancing commercial outcomes with long-term relationship building, this role is built for you.

What you’ll do

• Drive inbound business growth & revenue generation across global markets
• Own & lead the end-to-end sales lifecycle for qualified inbound opportunities
• Build strong, trust-driven relationships with founders, product leaders & decision-makers
• Lead strategic business conversations that align client goals with NetBramha’s design & digital capabilities
• Collaborate cross-functionally to shape scalable, value-driven solutions for clients
• Contribute market intelligence & customer insights to strengthen business strategy & positioning

What you’ll own

• Inbound Opportunity Management: Own the complete sales closure cycle including qualification, discovery, solutioning, proposal creation, negotiation & deal closure for design & digital transformation engagements
• Speed to Lead: Respond to every inbound lead swiftly & ensure a premium, well-orchestrated experience from the very first touchpoint to the final decision 
• Consultative Sales: Lead structured discovery conversations with clients to understand business challenges, goals, product vision & success metrics beyond just feature requirements
• Strategic Solutioning: Collaborate with design & strategy teams to co-create practical, value-driven solutions, estimates & engagement models. Work closely with technical leaders to validate feasibility & surface trade-offs before pitching solutions to clients 
• Client Relationship Management: Build & nurture long-term relationships with clients through regular engagement, strategic conversations & value-driven interactions
• Proposal & Commercial Ownership: Independently manage proposals, commercial discussions, MSAs, SOWs, NDAs, DPAs & renewals in coordination with relevant internal stakeholders 
• Pipeline & Target Management: Own sales pipeline health & revenue targets, tracking KPIs covering speed-to-lead, discovery-to-call conversion, proposal-to-win rate & ACV with full accountability for outcomes 
• Stakeholder Collaboration: Work closely with marketing, strategy, design & delivery teams to ensure alignment between business opportunities & execution capabilities
• CRM & Reporting: Maintain accurate CRM records, sales forecasts, opportunity tracking & reporting visibility using CRM & modern sales tools
• Seamless Handovers: Coordinate smooth, well-documented transitions to delivery & account management teams so clients feel fully supported before the engagement kicks off 
• Opportunity Acceleration: Proactively address objections, risks & delays while ensuring opportunities move effectively through the sales funnel toward closure
• Voice of the Customer: Translate client feedback, market insights & customer expectations into actionable inputs for positioning, case studies & business strategy
• Beyond the Brief: Take initiative to warm, qualify & convert opportunities beyond assigned targets, treating pipeline growth as a personal commitment 

Who are we looking for

• Brings 6–9 years of experience in consultative B2B sales and business development across services, technology, or design-driven organisations.
• Demonstrated success in closing mid-to-high value inbound opportunities involving complex stakeholder ecosystems and global buying cycles across regions such as the US, APAC, and MENA.
• Possesses a strong understanding of the end-to-end digital product lifecycle, spanning product discovery, UX/UI design, development collaboration, and product launch.
• Demonstrated ability to lead strategic business conversations with founders, product leaders & senior stakeholders
• Excellent written & verbal communication skills with confidence in handling global client interactions
• Strong consultative selling & relationship-building capabilities with a business outcome-oriented mindset
• Natural storyteller with the ability to anchor client conversations in business outcomes, not just features or effort estimates 
• Proven ability to independently manage proposals, negotiations, contracts & commercial discussions
• High responsiveness, ownership & accountability with comfort working across distributed teams, async communication & global time zones
• Strong analytical & strategic thinking skills with the ability to identify opportunities, risks & growth areas
• Proficiency in CRM(Pipesite/Hubspot) platforms, sales enablement tools, AI-powered productivity tools, MS Office & Google Suite
• Structured & organised approach to managing multiple opportunities, stakeholders & timelines simultaneously
• Ability to collaborate cross-functionally & align business development efforts with company growth objectives
• MBA or equivalent business qualification is an added advantage

Job Description:

Infilect is a GenAI company pioneering the use of Image Recognition in Consumer Packaged Goods retail.

We are looking for a Senior DevOps Engineer to be responsible and accountable for the smooth running of our Cloud, AI workflows, and AI-based Computer Systems. Furthermore, the candidate will supervise the implementation and maintenance of the company’s computing needs including the in-house GPU & AI servers along with AI workloads.

Responsibilities

• Understanding and automating AI based deployment an AI based workflows
• Implementing various development, testing, automation tools, and IT infrastructure
• Manage Cloud, computer systems and other IT assets.
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Design, develop, implement, and coordinate systems, policies, and procedures for Cloud and on-premise systems
• Ensure the security of data, network access, and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas, perform RCA and implement strategic solutions in time
• Preserve assets, information security, and control structures
• Handle monthly/annual cloud budget and ensure cost effectiveness

Requirements and skills

• Well versed in automation tools such as Docker, Kubernetes, Puppet, Ansible etc.
• Working Knowledge of Python, SQL database stack or any full-stack with relevant tools.
• Understanding agile development, CI/CD, sprints, code reviews, Git and GitHub/Bitbucket workflows
• Well versed with ELK stack or any other logging, monitoring and analysis tools
• Proven working experience of 2+ years as an DevOps/Tech lead/IT Manager or relevant positions
• Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
• Hands-on experience with computer networks, network administration, and network installation
• Knowledge in ISO/SOC Type II implementation with be a 
• BE/B.Tech/ME/M.Tech in Computer Science, IT, Electronics or a similar field

Roles and Responsibilities:

• Develop and implement quality management systems.
• Conduct quality audits, analyses, and management to ensure compliance with ISO standards.
• Establish and maintain quality control standards and procedures
• Develop and implement checklists for quality documentation and inspection.
• Collaborate with cross-functional teams to identify areas for improvement in renewable energy projects.
• Evaluate the efficiency of existing quality systems and recommend improvements.
• Ensure timely completion of all quality-related tasks within budget constraints.
• Provide technical support to resolve quality-related issues during project execution.
• Oversee and manage high-capacity solar projects as the project head.
• Lead and manage teams efficiently to achieve project goals.

We are looking for a Tele Sales Executive who is proficient in customer-oriented Telesales executive to utilize outbound telephone calls to achieve sales targets.

Roles and Responsibilities:

• Candidate needs to do an outcall and explain about banking products like (Personal Loans, Credit Cards, Insurance plans, FDs, Investment Plans etc.,)
• Need to reach the monthly targets
• Need to resolve customer Queries
• Calling existing and potential customers to persuade them to purchase company products and services.

Requirements and Skills:

• Good interpersonal and communication skills
• Good Convincing skills

Qualification:

• Graduation (Any Stream)

Experience:

• 0-5 years

Location: Hyderabad

               Transportation Facility

Contact Details:

Name: Deepa

HR Executive

• Responsible for leading and overseeing all operations in the company with Ownership

• Understand the entire Logistics process flow and drive the Operations team to achieve

maximum efficiency.

• Assisting in recruitment of Operations & Supply teams along with the support from HR

team

• Distribution of sales targets amongst the team members to ensure that the monthly

targets are achieved.

• Coordination with the different stakeholders and teams for smooth operations

• Updating the management team with progress, challenges, and developments on a

periodic basis.

Your Responsibilities:

• Own UI of Company's web & mobile app
• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like screens, menus, tabs and widgets
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g., images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Your qualifications:

• Knack for design
• Understanding of human centered design
• Experience in designing web & mobile apps for B2B users

• Preferred Education & Experience:

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics or related technical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 5+ years of hands-on demonstrable experience with:
  ▪ Object Oriented Modeling, Design, & Programming
  ▪ Microservices Architecture, API Design, & Implementation
  ▪ Relational, Document, & Graph Data Modeling, Design, & Implementation

• Well-versed in and hands-on demonstrable experience with:
  ▪ Stream & Batch Big Data Pipeline Processing
  ▪ Distributed Cloud Native Computing
  ▪ Serverless Computing & Cloud Functions

• 5+ years of hands-on development experience in Java programming.

• 3+ years of hands-on development experience in one or more libraries & frameworks such as Spring Boot, Apache Camel, Akka, etc.;
  extra points if you can demonstrate your knowledge with working examples.
  2+ years of hands-on development experience in one or more Relational and NoSQL datastores such as Amazon S3, Amazon DocumentDB, Amazon Elasticsearch Service, Amazon Aurora, AWS DynamoDB, Amazon Athena, etc.

• 2+ years of hands-on development experience in one or more technologies such as Amazon Simple Queue Service, Amazon Kinesis, Apache Kafka, AWS Lambda, AWS Batch, AWS Glue, AWS Step Functions, Amazon API Gateway, etc.

• 2+ years of hands-on development experience in one or more technologies such as AWS Developer Tools, AWS Management & Governance, AWS Networking and Content Delivery, AWS Security, Identity, and Compliance, etc.

• Well-versed in Virtualization & Containerization; must demonstrate experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox, Vagrant, etc.

• Well-versed with demonstrable working experience with API Management, API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption.

• Hands-on experience with demonstrable working experience with DevOps tools and platforms viz., Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory, Terraform, Ansible/Chef/Puppet, Spinnaker, etc.

• Well-versed with Storage, Networks and Storage Networking basics which will enable you to work in a Cloud environment.

•  Experience : 5+Years

• Job Location : Remote/Pune