Requirements:
Good Communication and client engagement skills.
Experience in developing custom, responsive UI using Visual Force Pages, Visual
Force Components along with Controllers and JavaScript/jQuery/Bootstrap.
Thorough understanding on the Life Cycle of Development including Salesforce
Deployment/Packaging effectively using Metadata API, Changeset and Ant.
Expertise in using REST API's, SOAP Web services, SOQL, SOSL.
Experience in Process Automation, Security configuration, Data Model creation,
Reports and Dashboards creation, Communities and Force.com Sites, Single Sign On.
End-to-End functional awareness of Sales Cloud or Service Cloud.
Knowledge of Development/Coding standards and best Practices in VF/Apex and
governor limits.
Basic Knowledge of Lightning Framework and Lightning Design System are
preferred.
Should be experienced in translating functional requirements and business rules into
technology solutions.
Responsibilities:
Get to the heart of customer issues, diagnose problem areas.,
Design innovative solutions and facilitate deployment resulting in client delight.,
Should have ability to manage projects independently
Salesforce Certifications (Any One) (Will be preferred):
PD1
CPQ
Pardot
Admin
Education Background:
Bachelor’s degree or higher qualification.

About Emorphis Technologies
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Job Description: Customer Support (Female)
Position: Customer Support Representative (Female)
Location: [Faridabad]
Salary: ₹8,000 - ₹12,000 per month (in-hand)
Working Hours: [9 AM – 6 PM, Monday – Saturday]
Job Overview:
We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.
Key Responsibilities:
Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance
.
Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.
Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.
Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.
Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.
Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.
Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.
Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.
Requirements:
Female candidates preferred.
Excellent communication skills (both written and verbal).
Strong problem-solving abilities and a customer-centric attitude.
Prior experience in customer support or in a service-oriented industry is a plus.
Basic knowledge of bike services (or willingness to learn).
Ability to work efficiently in a fast-paced environment.
Proficiency in computer skills (MS Office, CRM software, etc.).
Benefits:
Friendly and supportive work environment.
Opportunities for career growth and skill development.
- 6+ years of experience in Java backend development with expertise in Spring/Spring Boot and RESTful services.
- Solid grasp of Object-Oriented Programming (OOP), system design, and design patterns.
- Proven experience leading a team of engineers or taking ownership of modules/projects.
- Experience with AWS Cloud services (EC2, Lambda, S3, etc.) is a strong advantage.
- Familiarity with Agile/Scrum methodologies and working in cross-functional teams.
- Excellent problem-solving, debugging, and analytical skills.
- Strong communication and leadership skills.
- The PPC / Paid Search is responsible for administering and managing Pay per Click media strategies for clients. She/he should be able to quickly understand & support initiatives that will contribute to the goals and success of client campaigns.
- Perform daily account management on Google AdWords, Facebook, Bing and other search platforms.
- Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score & other important account metrics.
- Provide creative copy suggestions and graphical ad templates.
- Assist in the management of Display network placement lists on AdWords & through other contextual advertising platforms.
- Can devise strategies to increase ROI Is good at increasing CTR & reducing the cost per clicks
- Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
- Able to understand the business website thoroughly to implement a strategic plan for Google AdWords
- Keep pace with search engine and PPC industry trends and developments
Preferred candidate profile
Should have minimum 5+ years of experience in the same domain.
Key Responsibilities & Activities
1. Requirement Gathering & Analysis
○ Engage with clients to understand their business processes and objectives.
○ Conduct in-depth analysis of client requirements to identify specific needs.
○ Provide process consulting by mapping ‘as-is’ and ‘to-be’ processes to ensure maximum utilization of standard Odoo features.
2. Odoo Setup & Configuration
○ Set up Odoo environments based on the customer’s hosting preferences.
○ Configure Odoo applications to align with client-specific business workflows.
○ Set up companies, users, and access rights based on organizational structure and security needs.
3. Functional Architecting (for Customization Requirements)
○ Conduct GAP analysis to identify business requirements that necessitate custom development.
○ Define functional workflows for business processes requiring customization.
○ Draft user stories or detailed functional specifications to guide the technical team.
4. Data Migration
○ Plan and execute data migration strategies from legacy systems to Odoo.
○ Perform data imports (via templates or scripts) and validate data accuracy post-migration.
○ Troubleshoot and resolve any data-related discrepancies.
5. Training
○ Conduct end-user training sessions on both standard and customized Odoo features.
○ Develop training materials and user documentation for effective onboarding.
○ Provide ongoing support and address user queries during the training phase.
6. Testing
○ Perform functional testing to ensure quality before delivering features to the client.
○ Support clients during User Acceptance Testing (UAT) and follow up to ensure completion.
○ Define success criteria for user stories involving development or customization.
7. Go-live
○ Plan and execute cutover activities for go-live.
○ Ensure smooth transition and provide immediate support during the go-live period.
○ Maintain high availability and responsiveness during this critical phase.
8. Support
○ Provide ongoing support to end-users after implementation.
○ Resolve functional issues and respond to support requests promptly.
○ Ensure service levels are maintained in accordance with agreed SLAs.
9. Documentation
○ Create and maintain Business Requirement Documents (BRDs) and Functional Specifications (FSDs/User Stories).
○ Prepare user guides and manuals for custom-developed features. ○ Ensure documentation remains up-to-date with ongoing changes and improvements.
10. Stakeholder Communication
○ Maintain proactive and transparent communication with clients regarding project progress.
○ Conduct regular project review meetings to ensure alignment with client expectations.
11. Project Management
○ Manage project timelines, milestones, and deliverables to ensure successful implementation.
○ Utilize Aktiv's project management system for tracking tasks and logging timesheets.
12. Team Collaboration
○ Work closely with developers, technical leads, and other consultants to deliver integrated solutions.
○ Participate in regular internal meetings to align project activities.
○ Support the sales team during pre-sales by providing expert consultation.
13. Strategic Involvement
○ Contribute to continuous improvement initiatives for internal processes & systems and project delivery standards.
○ Assist in the creation of Standard Operating Procedures (SOPs).
○ Mentor junior consultants or business analysts and support their development through structured training plans.

Experience: 2-5 Years
Must-Have: .Net Core + Angular 9+,Good Communication
Good to Have: Azure Cloud, Angular Version if above 9, Some exposure to Angular JSKey Responsibilities and Accountabilities
- Experience in handling business requirements independently from technical and functional perspective.
- Responsible & accountable for execution end-2-end projects / part of Project or change requests and defects.
- Resolve technical issue faced for module handled and by the developers.
- Execution of project according to project plan, resolving day-to-day challenges of with the IT development life cycle.
- Always confirm to documentation, coding, and quality standards as defined.
- Prepare for and support user acceptance testing.
- Prepare all necessary documentation and processes to enable support of the systems.
- Effective Communication with internal and external customers, supervisors and management.
JD as below:
Java Developer
Strong in Java8 with Microservices + Spring Boot, Hibernate, JPA Exposure to MySQL
Only Immediate joiner or Serving
- Functional Testing (Performance, Security, etc)
- Nonfunctional Testing
- Systems Integration testing
- Regression Testing
- Cross-device/platform testing
- Upgrade / Cross version testing
Required Qualifications –
- Computer Science or Engineering degree or equivalent from recognized institute/s.
Desired Skills –
- Practical knowledge of software development lifecycles, including specification, documentation, and quality assurance
- About 2 – 4 years of experience in software design, planning, and development
- Knowledge of Java and strong object-oriented development
- Experience in hands-on Selenium automation test case development
- Familiarity with Android and iOS mobile application development is preferred
- Knowledge of Ant, JUnit, and Appium Mobile Application Automation framework is strongly preferred
- Familiarity with software development tools such as Jenkins, bitbucket, etc
- Great attention to detail
- Work well in a tightly integrated development team
- Good communication & presentation skills
Experience & Background
- B-Tech/BCA/MCA
- 2-4 years of IT industry experience.
- Minimum 1 year of implementation/customization experience on ServiceNow
- ITIL/ServiceNow
certifications will be an added advantage.

What we offer:
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.

