Content Writer

📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

We are looking out for an iOS Developer to join the Mobile team to take end to end ownership of our iOS Consumer App. We are looking out for someone who speaks fluent Swift and loves shipping and building beautiful, maintainable and scalable apps.

Requirements:

• You have 2-6 years of experience working with Swift and Objective-C whenever you encounter the pitfalls of Swift.
• Familiarity with MVC, MVP, MVVM and VIPER architectures.
• You have worked on 2-3 production apps with MAU's in the range of 25K+.
• You love getting your hands dirty and are dealing with legacy parts of the code bases.
• You have experience building projects from scratch as well as building on top of existing code bases.
• You have handled complex views ranging from Form Heavy views to Animation Heavy views.
• You have a strong bias towards action.

Good to have:

• Experience dealing with Location Data along with Mapping interfaces like Google Maps, Map Box or MapMyIndia.
• Experience implementing CI/CD, Automated Tests and Unit Testing.
• Experience with RxSwift, Alamofire, Kingfisher, Lottie, SwiftyBeaver, Firebase SDK, Clevertap SDK and ObjectMapper.
• Implementing designs w. r. t HCI guidelines.

Responsibilities:

● Work with development teams and product managers to ideate software solutions.

● Design user-side and server-side architecture.

● Build the front-end of applications through appealing visual design.

● Develop and manage well-functioning databases and applications on MYSQL.

● Write effective APIs.

● Test software to ensure responsiveness and efficiency.

● Troubleshoot, debug and upgrade software.

● Create security and data protection settings.

● Build features and applications with a mobile responsive design.

● Write technical documentation.

Requirements:

● Proven experience as a Full Stack Developer or similar role.

● Experience developing web and mobile applications. ● Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript).

● Knowledge of back-end language(Node.js) and JavaScript frameworks (Angular, React, Vue but preferably React).

● Familiarity with MySQL databases, web servers (e.g. Apache) and UI/UX design.

● Excellent communication and teamwork skills.

● Great attention to detail Organizational skills. The knowledge of following, will fetch you brownie points during interviews:

● Ruby on Rails.

● Familiarity with AWS.

● Familiarity with Docker

• Roles & Responsibilities:
• Responsible for managing + executing content for social media platforms like Instagram, LinkedIn, YouTube, etc. Build and execute social media marketing strategies. Working with our marketing team to design and create the campaign test to communicate the results to use the data to inform future business decisions.
• Collaborate with other departments (marketing, video team, etc.) to create engaging social media content (Stories, posts, reels, etc).
• Planning, Creation, and Publishing of Instagram Reels.
• Managing ORM of IIDE s Social Media.
• Creating the entire campaign, shooting it out, monitoring it, and analyzing it.
• Measure output and revise social media strategies from time to time.
• Takedown any other activities from your reporting manager as and when required.
• Flexibility and willingness to go beyond the call of duty (a go-getter).
• Required Experience and Qualifications:
• Basic Shooting skills using the phone
• Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro

Your responsibilities will include:

• Developing and executing a results-driven, multi-platform communications strategy and plan in line with brand vision.
• Creating and managing all marketing materials and collateral in line with brand direction
• Implementing online marketing activities including Social Media.
• Tracking effectiveness of various campaigns and course correcting as required
• Managing communications spend and working with vendors and agencies, to develop supporting assets
• Leading the planning and implementation of PR and initiatives related to the brand
• Key Requirements
• You have a degree in Marketing, Business Administration or related field.
• You have prior experience in a similar role.
• Strong knowledge of content development and SEM.
• A strong network of PR and media contacts would be highly advantageous.
• You have exceptional verbal & written communication skills.
• You have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• You have excellent interpersonal skills and are adept at building relationships with different stakeholders.

Urgently Hiring for Project Manager


Position: Project Manager  

Skill Sets and capabilities:

Should have worked as project manager or project lead at least for 2 yrs.

Total 6yrs+IT experience

Good knowledge of insurance

Excellent knowledge of SDLC

Decent communication skill

Good on project planning, effort estimation and costing

Good in people management (should have handled min 5 people team)

Good in client expectation management

Good in technical and functional troubleshooting

Should have worked on Java, J2EE, MVC, Oracle/MS SQL

Interested candidates who can join on an immediate basis please share their Resume ASAP

About the job

Are you passionate about coding ? Do you have a great appetite for challenges? Do

you like to take risks? Do you have a great learning attitude? Do you have an eye

for detail? Do you like to help others solve their problems?

We are offering:

To be a part of the leading Digital healthcare platform.

You can be CEO of your outcomes.

A team of aces to work with Streamlined engineering

processes woven

around Agile methodology with the help of tools

Become a leader in the industry

End user focusing engineering.

What

are you bringing on the table:

1-5 years hands on experience developing iOS Applications

Have a deep familiarity with objective-C/Swift, Cocoa Touch and working with

external frameworks and libraries

Have excellent problem solving/Debugging skills and love technical

challenges. Should be up to date on the current state of the iOS development

ecosystem.

Should

be a stickler for clean and efficient Code.

Should

possess excellent written and verbal communication skills.

Should

be highly organised.

Should

be able to weigh several and often conflicting constraints

and make

rapid decisions in a fast-moving and quickly-growing company.

Experience with TDD, CI/CD is required.

Help set and fulfil the engineering hiring plan for the team, including sourcing,

screening, and interviewing.

Mentor and grow engineers while keeping them engaged and focused on the

product and company vision.

Help set team goals and technical direction while ensuring that they

align

with the goals of the larger organisation.

Represent the team in planning and product meetings, effectively

communicating the available platform features and constraints of the iOS

client.

Help implement effective engineering processes and policies that emphasise

quality and forward progress.

With many people doing many things in a fast-moving company, strong

organisational skills both for yourself and for the team will be required