Siebel Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Experience: 2-5 Years

Location: Gurugram

Mode of Work: Full Time

Domain: Fintech, Stocks – Plus Designation : .NET Developer – Backend

Female Candidate is more preferable.

Key Responsibilities:

· 3-5 years of hands-on experience as a Backend Developer in financial services

· Experience with C#/.NET and OOPS

· Experience with databases such as MSSQL and MongoDB is a plus

· Familiarity with concepts such as microservices, API, TDD, unit testing, and SDLC

· Knowledge of Stock Loan, Collateral margining, Swaps would be a great advantage

· Strong analytical and problem-solving skills, with the ability to think critically

· Strong written and verbal communication skills

· Experience in stakeholder management across both IT and business sectors

Good To Have Skills:

· Bachelor’s/master's degree in computer science, Electronics, Telecom, or related field.

· Azure Developer Associate or Azure AI Engineer Associate certification- Plus

Hi,

We are looking for Self motivated, Passionate Technology enthusiasts seasoned PHP Developer (Laravel + Wordpress ) to join our team.

Job Description:

· Design, Develop, Implement, Test, Document and Maintain high quality Web Application Software.

· Understanding and implementing of project management practices.

· MVC compliant Development (Laravel/YII / CodeIgniter / Zend Framework) in at least any one of these frameworks.

· Experience with CMS framework i.e. Wordpress.

· Optimization of PHP Code and database queries and functions through Code Review and Project Review Sessions.

· Identify opportunities for process improvement and make constructive suggestions for change.

· Improve the technical competence of the team through training & development of existing and new team members.

· Provide accurate effort estimates for deliverable and be committed to the deadlines through follow-up of tasks with team members.

· Research and actively learn about new technologies and introduce them into the infrastructure.

Eligibility criteria :

· Minimum experience if 2 years in laravel and wordpress. both

· Excellent problem-solving skills and love technical challenges.

· Ability to work in a team-oriented, collaborative environment.

· Ability to manage priorities and work in a fast pace environment.

· Strong database skills, proven experience with MySQL 5 having knowledge of indexes, fulltext searches, usage of Regular Expressions in queries and more.

· Excellent knowledge of Applications Architecture and how to work with Frameworks with MVC architecture.

· Excellent Knowledge of HTML 5, CSS 3, Javascript, jQuery/Sencha etc.

· Key Skills Required : Wordpress, Laravel, CodeIgniter, Zend, Mysql, Jquery, API (Restful Service).

Interested candidates can share their updated resume at manpreet.kaur(at)chicmic.co.in

Thanks

Responsibilities for Jr. Node JS Developer: 3+yrs

· Should have relevant object-oriented application-building experience in a professional environment.

· Design and implementation of low-latency, high-availability, and performant applications.

· Implementation of security and data protection.

· Thorough understanding of relational databases such as MySQL or similar technologies.

· Excellent coding skills in Node.js, and JavaScript.

· Knowledge of working closely with code versioning tools like git.

· Excellent communication skills and being able to work independently or in a full team.

Required Skills:

· Strong proficiency with JavaScript.

· strong hold on Node.js and frameworks.

· Understanding the nature of asynchronous programming and its quirks and workarounds.

· Good understanding of server-side templating languages.

· Good understanding of server-side CSS preprocessors.

· Basic understanding of front-end technologies, such as HTML5, and CSS3.

· Understanding accessibility and security compliance.

· User authentication and authorization between multiple systems, servers, and environments.

· Integration of multiple data sources and databases into one system.

· Understanding fundamental design principles behind a scalable application.

· Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

· Creating database schemas that represent and support business processes.

Job Requirements:       

·        Bachelor’s degree (minimum) in Computer Science or Engineering.

·        Minimum 5 years of experience working as a senior–level Software Engineer

·        Excellent programming and debugging skills in RoR and Python

·        Experience in web development and automation

·        Experience developing on Windows and Linux systems 

Although not required, the following are a plus: 

·        Experience working with Build scripts, Shell scripts, Makefiles

·        Experience with Jenkins and other CI/CD tools

·        Knowledge of RESTful web services and docker

Position: Backend Developer 1 / Backend Engineer:

Location: Bangalore

Experience:  .5 to 4 years, preferably in an agile environment

Strong Knowledge Node.js and MongoDB
Good Knowledge on Flask, SQL and other databases
Good Knowledge on Deployment Process (Nginix, Docker, AWS, Digital Ocean)
Basic Knowledge on Python