Content Writer

Position: BPO Team Leader – Customer Service & Renewals

Location: Delhi

Experience:

Minimum 2 years of documented experience as a Team Leader in outbound customer service.

Recent experience must be in Customer Service.

Experience in outbound service combined with renewals and upselling is a strong plus.

Should have managed call flows ranging between 100 to 150 calls per day.

As a Team Leader, must be willing to take calls when required.

Total experience should not exceed 5.5 years.

Work Schedule:

Day Shift

2 rotational offs

Qualification:

Minimum HSC (High School Certificate)

Compensation:

Maximum salary up to ₹7 LPA (approximately ₹55K per month)

Additional variable pay up to ₹2 LPA

We are looking for a creative Social Media Marketing Intern to join our team. In this role, you will be responsible for managing and creating content for our social media channels. You will also be responsible for designing visually compelling graphics and videos for our social media platforms using Canva or Figma.

 Responsibility

   • Develop and execute a social media strategy that aligns with our

brand's goals and objectives

   • Manage and create content for our social media channels including

Facebook, Instagram, Twitter, and LinkedIn

   • Use Canva or Figma to design visually compelling graphics and videos

for our social media platforms

   • Collaborate with the marketing team to ensure that all content is on-

brand and consistent with our overall marketing strategy

   • Monitor and analyze social media metrics to measure the success of

our social media campaigns

Qualification

   • Strong understanding of social media platforms and best practices

   • Strong design skills with a proven track record of designing visually

compelling graphics using Canva

   • Pursuing or completed Graduation at any field

   • Must have completed a course in digital marketing.

Skill required

      Canva English Proficiency (Written), Instagram Marketing, LinkedIn

Marketing, Twitter  marketing

Benefits

   • Monthly stipend + Incentives (based on the quality of work )

   • Internship Certificate

   • Letter of recommendation

   • Full- time Job Offer

   • Free snacks & beverages

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.

Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone.

Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.

Requirement & Skills

• Sales Executive Responsibilities:
• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Meeting daily, weekly, and monthly sales targets.

Sales Executive Requirements:

• Graduate or 1+ years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Good negotiation and problem-solving skills.

Job Description

Delivery Manager -

• Manage a delivery team to ensure timely and accurate customer deliveries.

• Oversee daily activities of the delivery team and provide direction and guidance as needed.

• Perform resource allocations and workload assignments according to delivery requirements.

• Ensure that team maintains a high level of competence and operational excellence.

• Evaluate the performance of team members and determine training needs.

Roles & Responsibilities

Delivery Management and Escalations

• Owns the end to end delivery of the Projects, focusing on regular and timely delivery of value

• Define project scope and schedule, define and track the Release/Project plan, milestones as per SOW/Release Plan and work closely with PO/SM for the same

• Manage risks and issues, Understand and flag risks/mitigations and dependencies along with SMs/POs appropriately and timely manner

• Prepare and provide progress reports and updates

• Manage deviations from plans and work closely with SM/PO in apprising client in case of any scope/plan changes and work towards negotiation/SOW edits/approvals or take corrective measures

• Be an escalation point for every SM and PO and Client on project-related issues and provide resolution or resolve the same in a timely manner

• Manage engagement/relationship with the client and work towards the inputs/feedback from the CSAT review

People and Team Management

• Work closely with SM in removing roadblocks to their work

• Understand and solves learning, development, and training needs of Projects and team members

• Set-up goals/Roles & Responsibilities for the group/team members

• Work closely with SM for defining the career path, performance improvement plan(PIP) for group/team-members

• Takes all Hiring decisions

• Do resource Management- allocation, projections and take all Staffing decisions in consultation with PO and SM

• Work with Agile Coach to find and execute training needs and places for improvement

• Skip-level meetings with people to see their motivation, any personal issues, inter-team conflict, etc.

• Evaluate the engagement level of the group/team members and take respective actions

• Experimenting with innovation projects, pet projects, product ideas

• Drives cultural change working along with Agile Coach

Process

• Works closely with Delivery Directors to discover challenges and access programs. Ensure review and retrospective recommendations are getting implemented in the projects and work closely with Agile Coach to address the challenges with proposed recommendations.

• Improving hiring and staffing process, future planning for the group growth

• Work with the Architects/Chief Architect in supporting him to adopt the recommended engineering practices

• Get Project/Delivery Audits done for Projects at regular intervals and take respective actions

360 Degree review

• Create a 360 view of project health metrics as per Srijan standards

• Represent 360 reviews for Project at a regular cadence and provide project updates in PM forums

• Get involved in team 360 review(quarterly/project end) and work towards the feedback of team members and facilitate appraisal decisions for group/team-members

Organizational contributions

• Participate and represent group in Strategy meet with required details

• Encourage team-members/group to participate in Organisation contributions/forums

• Be a channel for Srijan to showcase by attending, delivering, networking at meetups, presentations, sessions, workshops etc.

• Be an evangelist and help HR in hiring/onboarding

Required Skills/Experience

• Overall Experience of 10+ years in the Industry

• Good experience in Agile methodology

• Analytical skills

• Well-developed interpersonal skills

• Commercial awareness

• Effective Communication

• Team working skills

• Ability to motivate people

• Management and leadership skills

The ideal candidate would be part of the initial Tech team to lead the technology development and transform the firm's vision into deliverables through technology applications. The candidate has upto 5 years of experience in application development and has a strong foothold in both backend and front-end development.

Roles and Responsibilities:
1. Writing python codes for various market data which includes maths and statistical models, fundamental analysis, and sentiment studies. Proficient in Python with a good understanding of various libraries such as Pandas, Numpy, SciPy.
2. Build and develop the efficient architecture of the product to improve the performance and computing speed, with a good understanding of the Django framework.
3. Deploy and maintain the product on a cloud server, handling asynchronous tasks. Good understanding of AWS, Azure, or other cloud infrastructure.
4. Manage data and database, a good understanding of PostgreSQL, MongoDB, or other databases.
5. Fluent in integrating systems using API's.
6. Understanding of front-end applications like Angular, React, Vuejs, and other java applications.
7. Lead, train, and guide the team of junior developers.
8. Understanding and application of Machine learning is a plus.

Benefits of working with us:

• More responsibilities and more opportunities
• The chance to exponentially grow in your career, as Inuvest grows
• Enhance your skill-sets and knowledge
• Opportunity to learn about how the capital market functions and its complexities.
• Feel empowered and change things - We value ideas and suggestions
• Work in an inclusive culture where transparency, creativity, accountability, and ownership are encouraged
• Work with futuristic technologies - AI/ML

Additional Perks:
1. Stock Options
2. Flexible work hours and work from home