Content Writer

As an Inside Sales Associate at Rimigo, you will be the primary point of contact for travellers looking to plan and book their next trip.

This is a client-facing role that requires you to be proactive, consultative, and detail-oriented - from the first conversation to the final booking confirmation and on-trip assistance.

What You’ll Do

• Speak with users who sign up or show interest on the platform
• Understand customer preferences, budgets, travel style, and trip goals
• Help customers decide destinations, itineraries, and experiences
• Convert inquiries into confirmed bookings
• Coordinate flights, hotels, activities, visas, transport, and other travel requirements
• Manage booking modifications, follow-ups, and customer communication
• Build trust and provide a high-quality travel planning experience

What We’re Looking For

• Strong sales ability
• Strong communication in Hindi and English
• Bachelor's degree in Business, Marketing, or a related field.
• 1–5 years of experience in customer experience or customer service management, preferably in the travel or hospitality industry.

Role details

• Joining - Immediate
• This is a work-from-office role, from our physical office in HSR Layout, Bangalore.

• Hands-on experience in development of rest services using python
• Good knowledge Django or Flask framework
• Designing database tables and structures
• Skilled at optimizing large complicated SQL statements
• Knowledge of best practices when dealing with relational databases
• Proficient understanding of code versioning tools such as Git
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Experience in owning Code Quality and Code Review processes
• Good understanding of application debugging techniques
• Experienced in Agile methodologies
• Strong analytic, problem solving, and programming ability
• Initiative and drive to contribute
• Excellent organizational and task management skills
• Strong oral and written communication skills
• Ability to work in global cross-office teams

Additionally, we seek individuals with the following qualifications:

• Understanding of SEO and accessibility issues and how they relate to development
• Experience with NoSQL using MongoDB/Cassandra is a plus.
• Experience in working with Amazon Web Services (AWS) like S3, EMR, EC2 is preferred

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Job Summary

The Senior Accounts Associate support payables, review district officer vouchers, assist with general ledger and process purchase orders, vendor payments, staff travel, and activity facilitation. Position is responsible for completeness and accuracy of the books of accounts, compilation of reports and ensuring timeliness of all payments and recording of transactions.

Key Responsibilities:

"Administration and Accounts Associates" at site offices will report to the Senior Accounts Associate, and will be responsible for:

• Weekly MIS & burn rates
• Monthly financial reports
• Bank reconciliation in Netsuite ERP
• Bank Payments in Netsuite ERP
• Overall responsibility for books, registers  & daily updation
• Daily Book keeping: including project codes and CoA
• Registers for control of inventory/supplies
• Manage Imprest & advances
• Tracking timely settlement of imprests & advances 
• Payment of rent and other monthly dues
• Scrutinize travel and project claims
• Documentation assurances for all transactions
• Records management
• Syncronize with YRG ERP
• Coordination with procurement
• Complying with procurement policy
• Overall responsibility for policies
• TDS, GST and other statutory obligations
• Insurance and verification of possession (annual)

Skill qualification and experience:

• Bachelor’s/Master’s degree in any commerce or business with 3-5 years related experience
• Exposure to non-profit organizations desired
• Strong problem-solving skills and impeccable attention to detail, timeliness and accuracy.
• Ability to speak, understand, read and write in English
• Fluency in regional languages/Hindi will be an advantage
• Good computer skills e.g. MS Word, PowerPoint, MS Excel

•      Job Responsibilities:
  • Handling inbound and outbound call
  • Ability to assess customer needs and respond to them.
  • Match customer needs with vendor availabilty
  • payment assistance to cutomer
  • Proficient with Microsoft Office. Word, excel
  • Key Skills:
    • Great command over English and Hindi
    • Comfort with medical and fitness terminology
    • Ability to work in tight schedules
    • Ability to work independently
    • Experience in customer service or call centre background preferrred