UI/UX Designer

• Experience in Python
• Experience in any Framework like Django, and Flask.
• Primary and Secondary skills - Python, OOPs and Data Structure
• Good understanding of Rest Api 
• Familiarity with event-driven programming in Python 
• Good analytical and troubleshooting skills

Job Title : Tech Lead - Data Engineering (AWS, 7+ Years)

Location : Gurugram

Employment Type : Full-Time

Job Summary :

Seeking a Tech Lead - Data Engineering with expertise in AWS to design, build, and optimize scalable data pipelines and data architectures. The ideal candidate will have experience in ETL/ELT, data warehousing, and big data technologies.

Key Responsibilities :

• Build and optimize data pipelines using AWS (Glue, EMR, Redshift, S3, etc.).
• Maintain data lakes & warehouses for analytics.
• Ensure data integrity through quality checks.
• Collaborate with data scientists & engineers to deliver solutions.

Qualifications :

• 7+ Years in Data Engineering.
• Expertise in AWS services, SQL, Python, Spark, Kafka.
• Experience with CI/CD, DevOps practices.
• Strong problem-solving skills.

Preferred Skills :

• Experience with Snowflake, Databricks.
• Knowledge of BI tools (Tableau, Power BI).
• Healthcare/Insurance domain experience is a plus.

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

About JustCall-

JustCall is a VC backed, award winning anytime, anywhere, any device phone system for sales and support teams.  Trusted by 6000 customers globally including Domino’s, Google, Walmart, Jaguar, Cloud Kitchens, AIG. It takes seconds to get phone numbers in 70 countries and start making or receiving calls. Companies around the globe use JustCall to build stronger relationships with their customers and change the way they do business

About Role & You :-

• Should be Passionate about SEO and its contribution in growing a business

• Have 2 years of experience in handling end-to-end SEO for a brand or clients

• Ability to operate individually and with a team

• In-depth expertise in configuring & managing all aspects of Google Analytics & Google Tag Manager

• In-depth expertise in utilizing tools across technical audit, on-page, keyword research, content analysis, rank tracking & link building

• Ability to partner with Content Marketing team to develop content strategies for search opportunity, keyword analysis, and audience intent

• Ability to communicate effectively with various teams, internal & external stakeholders about the strategy, on-going execution & reporting of key metrics

• Ability to operate with minimal supervision

• Ability to keep a keen eye on competition & industry

• Ability to work with external vendors from a content & link building perspective

• Build relationships with publishers relevant to our business 

• Proven experience in B2B or SAAS or E-commerce or Agency would be an added advantage

• Knowledge in conversion, and online customer acquisition

• Keep abreast of SEO trends, algorithm updates, and best practices

The person holding this position is responsible for leading the solution development and implementing advanced analytical approaches across a variety of industries in the supply chain domain.

At this position you act as an interface between the delivery team and the supply chain team, effectively understanding the client business and supply chain.

Candidates will be expected to lead projects across several areas such as

• Demand forecasting
• Inventory management
• Simulation & Mathematical optimization models.
• Procurement analytics
• Distribution/Logistics planning
• Network planning and optimization

Qualification and Experience

• 4+ years of analytics experience in supply chain – preferable industries hi-tech, consumer technology, CPG, automobile, retail or e-commerce supply chain.
• Master in Statistics/Economics or MBA or M. Sc./M. Tech with Operations Research/Industrial Engineering/Supply Chain
• Hands-on experience in delivery of projects using statistical modelling

Skills / Knowledge

• Hands on experience in statistical modelling software such as R/ Python and SQL.
• Experience in advanced analytics / Statistical techniques – Regression, Decision tress, Ensemble machine learning algorithms etc. will be considered as an added advantage.
• Highly proficient with Excel, PowerPoint and Word applications.
• APICS-CSCP or PMP certification will be added advantage
• Strong knowledge of supply chain management
• Working knowledge on the linear/nonlinear optimization
• Ability to structure problems through a data driven decision-making process.
• Excellent project management skills, including time and risk management and project structuring.
• Ability to identify and draw on leading-edge analytical tools and techniques to develop creative approaches and new insights to business issues through data analysis.
• Ability to liaison effectively with multiple stakeholders and functional disciplines.
• Experience in Optimization tools like Cplex, ILOG, GAMS will be an added advantage.