Business Development Manager

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

We are looking for a highly creative and experienced Copywriter to join our dynamic marketing team.

Key Responsibilities-

• Write and edit website content, including landing pages, blog posts, product descriptions and social media posts.
• Conduct keyword research and apply SEO best practices to optimize content for search engines.
• Collaborate with marketing team to develop content strategies and brainstorm new ideas.
• Research industry trends and competitors to ensure content is current and marketable.
• Proofread and edit content for grammar, spelling and clarity.
• Ensure all content meets brand guidelines and is consistent in style and tone.
• Track and analyze website metrics to evaluate content performance.

Requirements-

• Minimum 5 years of experience in Copywriting.
• Excellent communication in English.
• Must be comfortable with location ( Sabhapur)
• Graduation is must.
• Salary - Up to 35k

Key Responsibilities

• Must know Hindi.
• Understanding the customer needs.
• Closing sales and achieving monthly targets.
• Calling on leads and generating leads.

Desired Skills and Experience

Lead Generation, Sales

About the Company: Bigpage is a web design and development company. It is one of the largest and fastest-growing online B2B marketplaces, classifieds, and E-commerce platforms where you can sell almost everything. We aim to connect buyers to potential sellers in India and overseas customers.

RESPONSIBILITIES:

 Requirement understanding and elicitation, analyze, data/workflows, contribute to product

project and Proof of concept (POC)

 Contribute to prepare design documents and effort estimations.

 Develop AI/ML Models using best in-class ML models.

 Building, testing, and deploying AI/ML solutions.

 Work with Business Analysts and Product Managers to assist with defining functional user

stories.

 Ensure deliverables across teams are of high quality and clearly documented. 

 Recommend best ML practices/Industry standards for any ML use case.

 Proactively take up R and D and recommend solution options for any ML use case.

REQUIREMENTS:

Required Skills

 Overall experience of 4 to 7 Years working on AI/ML framework development

 Good programming knowledge in Python is must.

 Good Knowledge of R and SAS is desired.

 Good hands on and working knowledge SQL, Data Model, CRISP-DM.

 Proficiency with Uni/multivariate statistics, algorithm design, and predictive AI/ML modelling.

 Strong knowledge of machine learning algorithms, linear regression, logistic regression, KNN,

Random Forest, Support Vector Machines and Natural Language Processing.

 Experience with NLP and deep neural networks using synthetic and artificial data.

 Involved in different phases of SDLC and have good working exposure on different SLDC’s like

Agile Methodologies.

Job Description:
      We are looking for a self-starter/ Back End Developer who can work well with minimal guidance and in a fluid environment. Proficient at programming and interacting with APIs and good knowledge of RESTful design. Customer-focused reacts well to changes, works with teams, and is able to multitask. A natural communicator who can articulate and express thoughts and explain technical concepts in clear, plain English (both written and verbal)

Key Responsibilities: 

Hands-on experience in different technologies and languages such as JavaScript, NodeJS, MongoDB, Express JS, MySQL, REST API, Web Services/REST/JSON, MVC Framework to develop Web /mobile applications. Participating in the design and creation of scalable software. Writing clean, functional code on the back-end. Testing and fixing bugs or other coding issues

Position Type: Full-Time

Educational Qualifications: B.Tech/B.Sc/MCA/Relevant Degree in Computer Science.

Experience: 3+ years of hands-on experience in Backend

Reports to: Development Manager

Roles & Responsibilities:

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Excellent scoping and estimation skills

Skills and Responsibilities:

• Proven experience as a Backend Developer or similar role
• 4+ years of hands-on software engineering experience in Node.js and Typescript

(Including Express, Feathers.js, and/or Nunjucks)

• Strong understanding of node modules, npm, nodemon.
• Strong understanding of production systems and Cloud deployments, especially in AWS
• Good understanding of test frameworks like Chai, Mocha, and Sinon
• Good understanding of javascript concepts like Promises and Async-Await
• Deep understanding of mobile backend infrastructure including service-oriented or

microservice architecture.

• Strong experience using a client-side MVC framework such as NodeJS, NextJS, Redux.Good experience working on Backend.
• Ensure the technical feasibility of UI/UX designs.
• Experience with filesystems, server architectures, and performance tuning
• Building reusable code and libraries for future use
• Experience in a relational database and version control tools and integration of third.
• Maintain existing code base including troubleshooting of issues and fixing bugs.
• Experience developing desktop and mobile applications
• Developing and implementing highly responsive user interface components using react
• Strong knowledge in databases MySQL, MongoDB, web servers Apache, and UI/UX design.
• Top-notch programming skills and write code for robust software design.
• Experience in responsive design, cross-browser compatibility, and website performance.
• Knowledge of performance testing frameworks including Mocha and Jest
• Aggressive problem diagnosis and creative problem-solving skills.
• Good understanding of how browsers and DOM work.
• Experience with handling Services, RESTful, APIs.
• Excellent communication and teamwork skills
• Great attention to detail and organizational skills
• An analytical mind and problem-solving skills.
• F&B (Food and Beverages) domain experience is a plus.
• Monitoring and improving front-end performance
• A passion for new consumer technology and the emerging media landscape
• F&B (Food and Beverages) domain experience is a plus.
• Keywords skill sets:- Node Js, Express Framework, Feathers Js, JavaScript, PHP, MVC Framework, REST API, Web Services/REST/JSON, MySQL, MongoDB, AWS

What will we be building together?

1K Kirana Bazaar (1K) is building Bharat's first hyperlocal offline-online distribution platform. Our aim is to provide the benefits of technology and scale to the underserved first time internet users of Bharat. We use the efficiencies of the existing kirana store network and empower them with a full technology stack to fulfill all needs of our consumers.

Over the next 2 years our goal is to transform the lives of millions of new age consumers of Bharat and at the same time make the lives of thousands of retailers more fulfilling! With our end to end integrated supply chain and technology stack, we are already disrupting the traditional supply chain and bringing in innovation and gamification to the traditional shopping and consumption process. The growth process will demand exploration of technologies like Blockchain, Artificial Intelligence, IPFS, Distributed Computing, and IOT to name a few to fuel the idealistic model design for the making of an evolved #bharat. We visualise seamless access to every consumer or a mom & pop store in the deepest rooted corners of India.

What will you be driving with the team?

To build full-stack solutions for retail & supply chain from managing purchases to selling products to end consumers. You will work on solving some of the complex problems of the retail industry.

Your core responsibilities:

• Solve complex problems and follow good coding practices and complying with existing quality standards.
• Evaluate existing engineering processes and recommend improvements.
• Setup high-quality standards in production running code by performing diligent code reviews and rigorous unit test coverage.
• Brainstorm (sometimes, even prototype) features with the rest of the team based on your knowledge of the codebase.
• And of course, there's always bugs to fix, based on your personal experience or feedback from the team and the 1K community.

What will help you thrive in this role? 

• A bachelor’s degree in Computer Science or a related field is preferred.
• 6 month+ experience in software development.
• Knowledge of programming languages.
• Should possess a solid grasp of object-oriented programming, data structures, and software design.
• Experience with AWS infrastructure and distributed systems is a plus.
• Highly developed attention to detail.
• Ability to work well in a fast-paced environment.

Whom you will be sharing your workday with?

We are a language-agnostic engineering team of independent thinkers who understand the priorities of a rapidly growing startup and excel at choosing high impact projects. Our core beliefs are: 

• We are at the forefront of disrupting the traditional retail & supply chain industry by building distributed systems
• We are hardcore open source lovers and believe in the strength of the open-source community.
• We believe technology can change the way information is consumed.
• We use a data-driven approach to build new products and features.
• Build new tech solutions to improve business processes and enable our various departments to help service our teams better.
• We embrace and enable DevOps culture within the organisation.

And yes! We do have new furry friends coming to our office every day.

Work Perks

• Hybrid work environment with flexibility to work from anywhere. 
• A great salary, commensurate with experience.
• Unlimited vacation policy which means Paid Vacations.
• A relaxed & flexible working atmosphere.
• Weekly parties (Unofficial).
• Paid outings to remote work locations and industry events/conferences.
• Paid Health Insurance for you and your loved ones.

Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Zoom is looking for a highly driven WordPress Web Developer to join our growing organization. In this role you will manage and continually improve our website and associated properties. This individual will work primarily with the Marketing team. This position will be dynamic and challenging and we are looking for the right individual that can think on their feet and really embrace new challenges as they come along. 

KEY RESPONSIBILITIES

• Developing and providing maintenance support for WordPress site

• Design and build responsive, cross-browser compatible pages using Wordpress (including localized versions of pages)

• Assist with helpdesk tickets and troubleshooting as needed

• Optimizing page speed of WordPress sites

• Create and maintain the documentations of development work

• Ongoing security patching

• Work closely with the members of Web Team and internal customers

QUALIFICATIONS

• 5+ years of professional Front End Development experience

• Experience developing pages in Wordpress

• Strong understanding of CSS, HTML, Javascript

• Experience with cross-browser compatibility and responsive web design

• Ability to create responsive web pages from design prototypes in Figma

• Understanding of JSON, Lottie, Web Authentication, Bootstrap, React, Storybook, and Invision.

• Good communication and interpersonal skills, and ability to work to deadlines

• PHP and WordPress experience 

Check us out with a free download: zoom.us/download    

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

Explore Zoom:

• https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$" target="_blank">Hear from our leadership team

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