Senior Software Engineer

Immediate Hiring for L3 Support Backend .Net Developer Position

Job Description:

We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform. You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability.

Key Responsibilities:

1. Investigate and resolve complex issues reported by L1/L2 support or customers in production.
2. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions.
3. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues.
4. Coordinate with Engineering teams to identify bugs and ensure timely resolution.
5. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.).
6. Perform root cause analysis (RCA) and document it with action plans and preventive measures.
7. Build or improve internal tools/scripts to aid in faster triaging and resolution.
8. Own deployment verifications and hotfix validations in staging or production environments.
9. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns).
10. Maintain a knowledge base of recurring issues, resolutions, and platform behavior.

Required Skills :

Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you.

3–6 years in Application Support / L3 Support / Backend Engineering

1. Strong knowledge of .NET Core / ASP.NET / C#, or any other backend language (Java, Node.js, Python, etc.)
2. Proficiency in debugging distributed systems and analyzing API and application logs.
3. SQL Server, PostgreSQL, or other RDBMS – query optimization, issue tracing.
4. Understanding of RESTful APIs, OAuth, third-party API integration (e.g., GDS, payment gateways).
5. Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services.
6. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor, or similar.
7. Knowledge of microservices, CI/CD pipelines, and application containers (Docker, Kubernetes) is a plus.
8. Excellent communication skills to interact with cross-functional teams

• Software Engineering
  • Design and develop highly scalable, available, reliable, secure and fault tolerant systems with minimal guidance for a market leader in the logistics industry
  • Partner with team members on functional and nonfunctional requirements and spread design philosophy, goals and improve the code quality across the team
  • Research new technologies and tools that enable building the next generation of our services
  • Provide technology leadership to the team and foster engineering excellence
• Product Delivery
  • Partner with product managers to define and execute on the feature roadmap
  • Translate business requirements into scalable and extensible design
  • Coordinate with various cross functional teams on planning and execution
  • Maintaining automated build / test / deployment environments

• Software Engineering
  • Should have at least 3 years of hands-on experience in designing, developing, testing and deploying applications on Java, Ruby, Kotlin, Python, Node or Go for large scale applications
  • Deep knowledge of one of the programming languages they have experience in
  • Proficient in OOP and Design Patterns, experience with functional programming would be a plus
  • Data modelling experience in Relational Databases
  • Ability to design and implement low latency RESTful services
• Product Delivery
  • Ability to scope, review and refine user stories for technical completeness and to alleviate dependency
  • Well versed in working with agile methodologies which includes phases such as design, development, code review, testing and release management
  • Ability to have worked in a CI/CD environment, with hands on experience with Git or any similar source code management tools
• Product Maintenance

• Experience troubleshooting server performance issues such as memory tuning, GC tuning, resource leaks
• Continuously refactor applications to ensure high quality design

What kind of work will you get?

We are looking for a Nodejs developer.

Examples of technical tasks:

Working on our backend SDK to implement APIs that will be consumed by the frontend widgets

Designing APIs for different auth recipes

Architecting auth flows

You will also be given non technical tasks like product brain storming, competitor analysis and writing documentation.

Note: Compensation is as per the applicant's geography

Requirements

Well versed in nodejs with 2+ years of professional experience

Familiar with and comfortable working with Web frameworks like FastAPI, Django and Flask

Familiar with HTTP networking in nodejs

Strong understanding of async and sync modes in nodejs

Bonus:

Contributed to open source, or have your own open source repo with a community and many github stars

Built an in-house authentication or authorization solution or worked with solutions such as Keycloak, Auth0, Ory, Okta etc

Core Competency:

• Extensiveexperiencewith C#and ASP.net/.NETCore 2.0 / .NET WebAPI coreframework framework • concepts and fundamentals/ MVC and EF. • REST Web services&API Experience • Strong architectural knowledge with two or more of - MicroServices, 12 FactorApplications and • EventDriven architectures • Messaging knowledge(Topics,Queues&PublishSubscribe) • Knowledge of AWS, Docker and Kubernetes • Experience with databasedevelopmentincluding relational databasedesign,SQL, andORM • Agile Delivery experience • Deploying .Net Core web application/api inWindows and Linux • Experience withweb developmenttechnologiesincludingASP.NET, MVC3, EF, HTML,JavaScript, • JQuery, AJAX and CSS,LINQ. • Experience with core Microsoft.Nettechnologiesincluding:WCF, LINQ, and EF • Experience designing and developing enterprise gradesoftware • Experience with source controlmanagementsystems and deployment environment • Experience with debugging, performanceprofiling and optimization. • Comprehensiveunderstandingof object-orientedand service-oriented applicationdevelopment,techniquesand theories • Internallymotivated, able towork proficientlyboth independently and in a teamenvironment • Strong communication skills with both internal team members and external businessstakeholders • Experience with userinterfacedesign and prototyping

Role- Node.js Developer

Job description:

- Nodejs), MySQL, Postgre SQL
- Working experience of GIT
- Will prefer candidates preferred who have knowledge of GraphQL, Typescript
 - Well versed and experienced with unit testing, code coverage.
- Well versed with SOILD design principles and its application
- Good to have – some experience with Azure devops and/or azure functions.
- Good knowledge of designing and writing restful API