Content Publishing Associate (Remote, Part-Time)

ServiceNow Architect – L3 (Senior Level)

EVOCS Company Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.

Impact at EVOCS

As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.

Job Responsibilities

In this role, you will:

Solution Architecture & Design

·       Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules

·       Own the architectural vision and technical roadmap for enterprise implementations

·       Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs

·       Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency

·       Architect multi-instance strategies for large-scale, geographically distributed deployments

·       Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness

Technical Leadership & Mentorship

·       Provide architectural guidance and mentorship to L1 and L2 engineers and developers

·       Establish technical standards, coding guidelines, and architectural best practices for the practice

·       Lead technical design reviews and solution validation against enterprise architecture frameworks

·       Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery

·       Coach development teams on advanced scripting, API usage, and platform capabilities

Strategic Planning & Governance

·       Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps

·       Drive technical governance frameworks including security, compliance, and operational controls

·       Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact

·       Define integration strategies and manage dependencies across legacy and modern systems

·       Lead capacity planning and performance optimization initiatives

Integration & Data Architecture

·       Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Design data management strategies ensuring integrity, consistency, and efficient utilization

·       Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)

·       Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer

·       Implement API-based integration architectures and event-driven solutions

Advanced Configuration & Customization

·       Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability

·       Design and implement advanced customizations including custom modules, scoped applications, and extensions

·       Lead configuration decisions on CMDB structure optimization and asset management

·       Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes

·       Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform

Quality Assurance & Deployment

·       Establish and enforce quality standards across development, testing, and production environments

·       Lead implementation of CI/CD pipelines for update set management and deployment automation

·       Conduct system and integration testing strategies, ensuring reliability and performance

·       Manage release management processes and coordinate cross-environment deployments

·       Drive performance tuning and optimization initiatives for platform health

Client Engagement & Documentation

·       Act as the primary technical subject matter expert and escalation point for complex engagements

·       Facilitate architecture workshops and technical solutioning sessions with stakeholders

·       Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides

·       Communicate technical concepts effectively to both technical and non-technical audiences

·       Build and maintain strong client relationships through proactive engagement and thought leadership

Continuous Improvement & Innovation

·       Monitor emerging ServiceNow features, modules, and platform enhancements

·       Evaluate new technologies and assess their applicability to client environments

·       Drive innovation initiatives that enhance platform value and operational efficiency

·       Contribute to organizational knowledge base and best practice documentation

·       Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends

Required Qualifications

The ideal candidate will have:

Experience & Expertise

·       5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules

·       Minimum 3 years in a lead or architect role managing enterprise-scale implementations

·       Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)

·       Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments

·       Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices

Technical Skills

·       In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)

·       Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)

·       Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts

·       Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies

·       Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning

·       Strong experience with system logging, monitoring, audit trails, and performance analytics

·       Proficiency in designing CMDB strategies and maintaining data model integrity

Leadership & Communication

·       Demonstrated ability to lead technical teams and mentor junior architects and developers

·       Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences

·       Strong project management and organizational skills for managing multiple concurrent engagements

·       Proven ability to drive innovation and champion new solutions within client environments

·       Ability to work independently, take ownership of strategic initiatives, and set architectural direction

Professional Attributes

·       Fluent in English (written and spoken) – strong client-facing communication required

·       Excellent analytical and problem-solving skills for architecting enterprise-scale solutions

·       Detail-oriented with ability to balance strategic thinking with hands-on technical delivery

·       Demonstrated commitment to continuous learning and staying current with platform evolution

·       Strong documentation and knowledge-sharing practices

Bonus Qualifications

Ideally you have:

·       ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications

·       ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise

·       Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment

·       Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management

·       Experience with ServiceNow's Intelligent Service Management and AI-powered features

·       Exposure to multi-instance enterprise management and governance at scale

·       Background in enterprise architecture frameworks (TOGAF, Zachman)

·       Experience leading digital transformation initiatives and IT modernization programs

·       Strong background in ITIL v4, enterprise IT service management, and release management

·       Cloud platform expertise (AWS, Azure) for hybrid integration architectures

·       Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field

·       Prior experience with ServiceNow partner implementations or consulting engagements

Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.

Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.

Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.

Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.

Job Summary

• Candidate will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
• Candidate should have experience in GitHub, knowledge of DevOps is a plus
• Experienced in designing and implementing web portals, experience with DNN is must
• Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON.
• Experience in Agile project management methodology
• Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
• The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow

Duties and Responsibilities

• Understand business requirements to apply logic to integrate functionalities
• Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
• Understand how FTP server is setup for the site
• Understand system/site technical requirements and suggest enhancements if applicable
• Designing, coding, unit Testing, and integration with Database
• Handle site deployment
• Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.

Qualifications

Education / Certification

• B.E. / B.Tech. /MSC in Computer Science or IT.
• MCAD/MCSD/MSITP/MCPD

Technical Expertise

• ASP,ASP.NET,VB.NET,MVC,C#,SQL Server 2012+
• HTML, Javascript, Jquery, CSS, Bootstrap
• GitHub/ 
• Web API/ Web Services, Email Services

Skills and Abilities

• Be able to work with diverse global teams and in an individual contributor role as needed
• Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
• Strong task management skills including time management, and ability to manage multiple projects simultaneously
• Flexibility required to attend late evening meetings with global team members
• Attention to detail and delivering quality projects and knowledge assets

Job Description

Build and maintain bots on Azure platform.  Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments

Qualifications

1. a) 5 years of experience in software development with clear understanding of the project life cycle
   b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
   c) Hands on experience with Machine Learning based chat bots
   d) Experience with Azure bot services like Text Analytics etc.
   e)Strong database skills and hands-on experience on databases like SQL Server/Oracle
2. f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.
3. g) Strong experience designing and working with

with service-oriented architectures (SOA) and WebAPIs.

1. h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET
2. i) Knowledge of Python and NodeJS is a plus
3. j) Ability to design and optimize SQL Server 2008 stored procedures.
4. k) Experience with JQuery, CSS3, HTML5 or similar technologies.
5. l) Ability to adapt quickly to an existing, complex environment.

We’re in search of an experienced QA Team Leader to handle testing of the company’s product or system. As QA Team Leader you will be responsible for designing and implementing tests, debugging issues, performing root-cause analyses, defining corrective actions, and tracking quality assurance metrics. You will be responsible for our student test engineers to follow up and coach them. Dare to make a difference and have an impact from Day One!

Job Profile:

Role and responsibility

• Create detailed, comprehensive, and well-structured testing documentation.
• Allocate work across the team to ensure business requirements are met.
• Design and execute test plans, test cases, and test scripts for functional, regression, and performance testing.
• Establish QA metrics, goals, and objectives in alignment with organizational objectives.
• Manage the QA testing environment, including configuring test environments and maintaining test data integrity.
• Expert in the API testing.
• Proficient in the database testing
• Experienced with J Meter
• Participating in daily stand-up meetings, sprint planning, and sprint retrospectives.
• Collaborate with cross-functional teams, including product development, engineering, and customer support, to identify quality issues and drive resolution.
• Conduct thorough testing of software applications, systems, and products to identify defects and ensure adherence to quality standards.
• Stay current with industry trends and best practices in software quality assurance and testing methodologies.

Skills and qualifications

• Bachelor’s or master’s degree in engineering.
• Min 6 years of experience in software testing
• Strong knowledge of software QA methodologies and tools
• Strong communication and interpersonal skills
• Ability to lead and motivate a team of testers
• Ability to work in a fast-paced environment and meet deadlines
• Experience with test management tools (e.g. JIRA, Quality Center)
• High effectiveness in managing cross-functional teams.
• Having experience in automation testing will be an added advantage like selenium, APM, Rest Assured/Karate Framework, Jenkin

Lead Data Engineer

Data Engineers develop modern data architecture approaches to meet key business objectives and provide end-to-end data solutions. You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems. On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product. It could also be a software delivery project where you're equally happy coding and tech-leading the team to implement the solution.

Job responsibilities

·      You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems

·      You will partner with teammates to create complex data processing pipelines in order to solve our clients' most ambitious challenges

·      You will collaborate with Data Scientists in order to design scalable implementations of their models

·      You will pair to write clean and iterative code based on TDD

·      Leverage various continuous delivery practices to deploy, support and operate data pipelines

·      Advise and educate clients on how to use different distributed storage and computing technologies from the plethora of options available

·      Develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions

·      Create data models and speak to the tradeoffs of different modeling approaches

·      On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product

·      Seamlessly incorporate data quality into your day-to-day work as well as into the delivery process

·      Assure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes

Job qualifications Technical skills

·      You are equally happy coding and leading a team to implement a solution

·      You have a track record of innovation and expertise in Data Engineering

·      You're passionate about craftsmanship and have applied your expertise across a range of industries and organizations

·      You have a deep understanding of data modelling and experience with data engineering tools and platforms such as Kafka, Spark, and Hadoop

·      You have built large-scale data pipelines and data-centric applications using any of the distributed storage platforms such as HDFS, S3, NoSQL databases (Hbase, Cassandra, etc.) and any of the distributed processing platforms like Hadoop, Spark, Hive, Oozie, and Airflow in a production setting

·      Hands on experience in MapR, Cloudera, Hortonworks and/or cloud (AWS EMR, Azure HDInsights, Qubole etc.) based Hadoop distributions

·      You are comfortable taking data-driven approaches and applying data security strategy to solve business problems

·      You're genuinely excited about data infrastructure and operations with a familiarity working in cloud environments

·      Working with data excites you: you have created Big data architecture, you can build and operate data pipelines, and maintain data storage, all within distributed systems

Professional skills

·      Advocate your data engineering expertise to the broader tech community outside of Thoughtworks, speaking at conferences and acting as a mentor for more junior-level data engineers

·      You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives

·      An interest in coaching others, sharing your experience and knowledge with teammates

·      You enjoy influencing others and always advocate for technical excellence while being open to change when needed

• Experience with JavaScript and ReactJs framework.
• Experience with NodeJs, Firebase and Firestore Functions.
• Candidates should have the ability to pick up new technologies quickly
• Knowledge of code versioning tools (such as Git, Mercurial, or SVN)

1. Creating and converting high-fidelity designs into code.
2. Assist with creating cross-platform UI Web components
3. Build responsive applications using front-end frameworks
4. Create Backend services for the UI and test with edge cases.
5. Test components using new technologies

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.

To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.

To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.

Role & Responsibility

• Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
• Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
• Influence stakeholders to adopt architecturally sound approaches to the management of risk.
• Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
• Preparation and documentation of standard security operating procedures and protocols
• Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
• Advise on alternate solutions and countermeasures to mitigate identified information risks.
• Provide assurance that identified solutions or countermeasures mitigate identified information risks.
• Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
• Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
• Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.

Technical Skills Required

• Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
• Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
• Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
• Knowledge of GDPR, its business implications and the merits of various technical approaches
• Expertise in IT security risk in a business context
• Exposure to web application security and penetration testing.
• Exposure to securing the software development life cycle and to project management disciplines.
• Excellent organizational and technical documentation skills.
• Strong understanding of Information Security including threats, attacks, and vulnerability management.
• Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.

We are looking out for a Flutter Developer who will be running and designing product application features across various cross-platform devices. Someone who is passionate about code writing, solving technical errors, and taking up full ownership of app development. Role & Responsibilities

● An in-depth understanding of front-end languages like Flutter is a must, HTML, CSS3, JavaScript, and NodeJS.

● Experience in the development of Web App and code should be compatible with Android/iOS applications and have deployed them on Google Play/App Store.

● In-depth understanding of databases like PostgreSQL

● You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades.

● Familiarity using version control tools like Git, Subversion, etc., and IDEs like Android Studio, VS Code, etc.

● Knowledge of Dart programming language, Rest APIs, and integration of various APIs from third parties.

● Understand basic concepts of design for developing user-friendly applications.

Work Experience:

Experience of 2-3 years on Flutter technology is a must.

Location:

Thane, Mumbai (For candidates from outside Mumbai, the company will provide shared accommodation) Joining: 0-1 month

Remuneration:

Attractive salary + ESOPs

• Create Intuitive websites, Responsive design, Web and Mobile application/Product interfaces
• Good at following practices like W3C standards, Tableless layout & SEO friendly markup
• Creating ideas for a social media campaign, print communication, packaging and branding
• Creating promotional videos by collaborating with the marketing team
• Create and iterate design mock-ups, prototypes, specs and production visual assets such as graphics and icons

Identify customers needs and gaps in our content and recommend new topics

Required:

• A portfolio that demonstrates your visual and interaction design experience
• Strong ability to communicate, articulate your design decisions, and consider feedback from product managers, engineers and other designers
• Experience with 3D software tools like Maya, Blender, Unity, etc
• Should be well-versed in Adobe Premiere Pro and After Effects
• Passionate about graphic design, typography, photography, motion, and illustration

Degree in Design, Fine Arts or a related field is a plus