Content Marketer

Job Summary

The BPO & Voice Recruiter is responsible for sourcing, screening, and hiring candidates for voice-based customer service, technical support, and other BPO roles. This position ensures a smooth end-to-end recruitment process and works closely with operations and HR to meet staffing targets within defined timelines.

Sourcing resume or candidates in a creative ways

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Key Responsibilities

1. Talent Sourcing

Source candidates through job portals, social media, employee referrals, walk-ins, and recruitment drives.

Build and maintain an active talent pipeline for voice and customer support roles.

Develop creative sourcing techniques to attract high-quality candidates.

2. Screening & Assessment

Conduct initial screening calls to evaluate communication skills, voice clarity, customer-handling ability, and job fit.

Schedule and coordinate interviews with hiring managers and operations teams.

Administer communication assessments, voice tests, and language proficiency evaluations.

3. Recruitment Coordination

Manage end-to-end recruitment cycle from sourcing to onboarding.

Maintain candidate data and update recruitment trackers.

Communicate hiring status and feedback to candidates promptly.

4. Stakeholder Management

Collaborate with operations, training, and HR teams to understand manpower requirements.

Provide regular updates on hiring progress, challenges, and recommendations.

Participate in weekly recruitment meetings and calibration sessions.

5. Compliance & Documentation

Ensure adherence to hiring policies, organizational standards, and compliance guidelines.

Collect, verify, and main

tain required documents for selected candidates.

Greetings!!!!

We are looking for a data engineer for one of our premium clients for their Chennai and Tirunelveli location

Required Education/Experience

● Bachelor’s degree in computer Science or related field

● 5-7 years’ experience in the following:

● Snowflake, Databricks management,

● Python and AWS Lambda

● Scala and/or Java

● Data integration service, SQL and Extract Transform Load (ELT)

● Azure or AWS for development and deployment

● Jira or similar tool during SDLC

● Experience managing codebase using Code repository in Git/GitHub or Bitbucket

● Experience working with a data warehouse.

● Familiarity with structured and semi-structured data formats including JSON, Avro, ORC, Parquet, or XML

● Exposure to working in an agile work environment

Role And Responsibilities

• Validate vendor invoices and processing vendor payments on time with all required approvals.
• Handle Day to day accounting activities.
• Validate and Process vendor payments on time with all required approvals
• General ledger review
• Apply knowledge of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Support Financial & Tax Audits
• Prepare month close reports
• Responsibilities include month end closing activities General accounting and ensure proper monthly/quarterly/annually reconciliations.
• Hand on experience in Intercompany Reconciliation, Balance Sheet Reconciliation and Fixed Assets.
• This position will support the Management in all aspects of financial accounting, reporting systems, procedures, and the policies.
• Audit support internal and external audits.
• Adhere to company accounting policies, US GAAP, and other external requirements.
• Periodical MIS preparation and circulation to team
• Keeping books of account upto date and maintaining invoices and other company documents in an organized manner.
• Maintain fixed asset schedule, bank reconciliations, investment schedule, closing inventory etc.

Required Education and Skills

• B. Com / M. Com with CA or CPA preferred
• Min 1 to 3 years of experience
• Prior experience in General accounting
• Knowledge of financial controls and procedures, GAAP, NetSuite
• Experience working in Finance & Accounts with any ERP environment, typically obtained in 2-3 years
• High integrity, open, communicative & team player
• Strong time management, commitment, and organizational skills
• Previous experience working hands-on in the areas of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Proficiency in Microsoft Office (Excel, Word & Powerpoint)

About us:-

Zupee is India's hottest Real Money Gaming Platform

With in 1 yr of start, we just had an initial team of around 30 people, these 30 were successful to bring 10 Million+ users and an overall consumer spend of 1.5 Billion USD on the platform, the journey which needed years to be covered was covered with in 1yr. As we speak today, Zupee has been profitable for almost an year now and has ended the year 2020 with a team size of 70+ and over all growth rate was mapped around 20X.

Our user base has significantly gone up and we have invested highly in technology and have got best in class tech stack, it's time to add the backend developers who can help us scale up the platform so that we can drive profitable growth and become the market leader in our space.

Backend Developer :- (3 - 12 yrs)

What You'll Need?

• Knowledge of languages (JavaScript, Python) and frameworks/systems (nodejs)
• Strong analytical skills and aptitude
• Understanding of data architecture, software design and best coding practices
• Understanding of TCP/IP networking concepts and technologies
• Ability to learn new languages and technologies
• Experience with databases (both SQL and NoSQL)
• Familiarity with Agile development methodologies
• Working knowledge of Linux

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals

• Technology oriented B.E/B Tech Degree or equivalent advanced degree
• 10+ years of experience in HOGAN, preferably in  CIS functionalities
• Understanding of HOGAN Architecture, Modernization path
• Understand the various functionalities of the CIS to ascertain the deviation in the current process
• 13+ years of experience in programming using COBOL, JCL, IMS, DB2, VSAM.
• Good working experience on Mainframe utilities like sort, REXX, Fileaid, Endeavor/Changeman, easytrieve etc
• Good working experience on debugging tools like Xpediter, abend aid..etc
• Experiencing in modernizing the legacy systems
• Good experience in leading projects by providing technical leadership. 
• Excellent communication skills
• Proactive and can work independently