Sr, Customer Success Manager
at A fast-growing SaaS commerce company permanent WFH & Office
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in
2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its
clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,
Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a
company.
Job Role: Manual Software Tester
Experience Level: 1 - 2 years
Location: Bangalore, On-site
Job Overview:
As a Software Tester, you will collaborate closely with project developers, business analysts, and the team to ensure that our software solutions meet and exceed user expectations. You will be
responsible for developing test cases, performing various types of testing, conducting root cause analysis on defects, and contributing to the continuous improvement of our software testing processes. Additionally, you will evaluate the functioning of the website and provide valuable feedback.
Key Responsibilities:
1. Collaboration and Requirement Analysis:
- Work collaboratively with project developers, business analysts, and the team members to
understand software requirements and user expectations.
2. Testing and Defect Management:
- Perform root cause analysis on defects found during testing to identify underlying issues and
potential project risks.
- Conduct exploratory and usability testing to proactively discover and report bugs before software
release.
- Execute comprehensive testing against the software to ensure all features function as designed
and meet intended user needs.
3. Website Functionality Check and Feedback:
- Regularly evaluate the functionality of the website to ensure it meets usability standards and user
expectations.
- Provide constructive feedback to developers and stakeholders regarding the website's
performance, user interface, and overall user experience.
4. Documentation and Reporting:
- Document test results, track defects, and provide clear and concise reports on testing progress
and outcomes to stakeholders.
- Communicate effectively with cross-functional teams to ensure alignment on testing results,
feedback, and priorities.
Qualifications:
● Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work
experience).
● Proven experience as a Software Tester or Quality Assurance Analyst.
● Strong understanding of software testing methodologies, tools, and processes.
● Experience in developing and executing test cases based on requirements and specifications.
● Ability to perform root cause analysis and effectively mitigate project risks related to defects.
● Proficiency in conducting exploratory testing and usability testing to identify potential issues.
● Excellent analytical and problem-solving skills with meticulous attention to detail.
JavaWe are looking for an experienced Java Support Engineer with 4+ years of hands-on experience in supporting and maintaining Java/Spring Boot-based applications. The ideal candidate will be responsible for production support, debugging issues, and ensuring smooth application performance.
Key Responsibilities:
- Provide L2/L3 support for Java/Spring Boot applications in production and non-production environments.
- Perform incident analysis, root cause identification, and apply quick fixes or permanent solutions.
- Handle application deployments, environment monitoring, and performance tuning.
- Collaborate with development, DevOps, and database teams to resolve technical issues.
- Write and debug SQL queries, manage data fixes, and ensure database integrity.
- Use monitoring tools like Splunk, Kibana, or ELK Stack for issue investigation.
- Prepare documentation for recurring issues and maintain knowledge base.
Technical Skills:
- Strong in Core Java, Spring Boot, RESTful APIs
- Good knowledge of SQL / PL-SQL (Oracle / MySQL / PostgreSQL)
- Familiar with Linux/Unix commands and Shell scripting
- Exposure to microservices architecture and CI/CD tools (Jenkins, Maven)
- Hands-on experience with application monitoring and log analysis tools
- Knowledge of cloud (AWS / Azure) environments is a plus
Soft Skills:
- Strong problem-solving and analytical mindset
- Good communication and teamwork skills
- Ability to work under pressure and handle on-call support if required
NodeJS (Node.js)
MongoDBOverview: Looking for experienced Senior Developers to work on a cross-functional team to solve real-world problems for healthcare providers around United States of America.
They will be required to use their expertise to design, build, test, and improve the features that will enable our customers to effectively run their business and provide patient care. We are looking for ideal candidates who like solving tough problems, enjoys being part of a fun team, and are tenacious.
Requirements:
- Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.
- Experience of 3 to 5 years developing using MEAN Stack
- Strong development experience using Node.JS, Express, Angularjs and Mongodb
- Experience in UX, CSS, LESS/SASS, Git, Gulp
- Agile development background is required
- Test Driven Development experience
- Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker
Implementation Engineer
Implementation Engineer Duties and Responsibilities
- Understanding requirements from internal consumers about program functionality.
- Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
- Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
- Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
- Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
- Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
- Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
- Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
- Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
- Install, configure, monitor and upgrade applications during installation/upgrade activities.
- Assisting team to identify network issue and help them with respective resolutions.
- Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
- Managing JIRA and tracking tickets to closure and follow-ups with team members.
- Troubleshoot software issues
- Provide on-call support as necessary
Implementation Engineer Requirements and Qualifications
- Bachelor’s degree in computer science, software engineering, or a related field
- Experience working with
- Linux & Windows Operating system
- Working on shell and bat scripts
- SIP/ISUP based solutions
- deploying / debugging Java, C++ based solutions.
- MySQL to install, backup, update and retrieve data
- Front-end or back-end software development for LINUX
- database management and security a plus
- Very good debugging and analytical skills
- Good Communication skills
Flutter
Android Development
iOS App Development- Designing and developing applications. ...
- Write clean code. ...
- Take part in the development lifecycle. ...
- Fix bugs. ...
- Investigate technologies. ...
- Follow innovative trends. ...
- Define your objectives. ...
- Look for the Flutter application development cycle
Javascript
Angular (2+)
HTML/CSS- Developing application codes and unit tests in Angular, Java Technologies, and Rest Web Services.
- Bridging the gap between graphic design and technical implementation
- Building reusable code and libraries for future use
- Optimize application for maximum speed and scalability
- Collaborate with back-end developers for coding, building RESTful APIs and troubleshooting
- Ensure high-quality graphic standards and brand consistency
- Experience in CSS, HTML, Angular and writing cross-browser compatible code
- Basic understanding of client-side scripting and JavaScript frameworks, including jQuery
- Experience working with code versioning tools, such as Git, Mercurial or SVN
- Familiarity with browser testing and debugging
- Good understanding of SEO principles and best practices
- Ability to work independently with minimal supervision and comfortable working in a fast-paced environment
NodeJS (Node.js)
React.jsRoles and Responsibilities
- The candidate should have good experience in React & Node. Ability to understand business requirements and translate them into technical requirements.
- Produce high-quality code and experience with security implementations Identifying application security risks and Implementing security patches procedures.
- Stronghold on MongoDB and experience on other No SQL databases.
- Experience with Graph, Payment Gateway, Node.js process management, and web sockets like socket.io
Desired Candidate Profile
- Good understanding of core concepts of React.js.
- Strong understanding of Node.js and express.
- Hands-on experience in state management libraries like Redux & RXJS.
- Strong foundation of HTML5 & CSS3, pre-processors (Less/SCSS) and JavaScript.
- Experience integrating with Restful web services.
- Proficient with ES6/7/8 syntax and concepts.
- Also into Microservice architecture, Kubernetes, PUB-SUB concept
Permanent WFH opportunity.
Shift timing 11 am- 8 pm
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon