Sr, Customer Success Manager
at A fast-growing SaaS commerce company permanent WFH & Office
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Job Title : Murex Business Analyst – Back-Office & Treasury Accounting
Total Experience : 5 + Years in back-office operations, treasury accounting, or related functions
Relevant Experience : 3 + Years in Murex
Location : Remote (Pan-India)
Employment Type : Full-time
Notice Period : Immediate joiners only
Role Overview :
We are seeking an experienced Murex Business Analyst to support back-office operations and treasury accounting functions for a leading financial-services client.
You will leverage deep expertise in Murex settlement, collateral, static/reference data, and accounting modules to streamline post-trade workflows, ensure accurate financial reporting, and drive continuous improvement across a fast-paced project environment.
Mandatory Skills : Murex (Settlement, Collateral Management, Static/Reference Data, Accounting), Treasury Accounting, GL Reconciliation, Murex Testing & Troubleshooting, Business Analysis.
Key Responsibilities :
Business Analysis : Gather, validate, and document back-office and treasury accounting requirements.
Translate functional needs into Murex configurations and test cases
Murex Configuration & Support : Configure and maintain Murex settlement, collateral, static/reference data, and accounting modules.
Perform day-to-day troubleshooting, defect analysis, and environment validations.
Testing & Quality Assurance : Build detailed test plans, execute SIT/UAT, and manage issue resolution.
Ensure end-to-end reconciliations (trades → GL) align with treasury accounting principles.
Stakeholder Collaboration : Work closely with front-office, finance, and IT teams to ensure seamless data flow.
Present findings, status updates, and recommendations to senior stakeholders.
Process Improvement : Identify automation or optimisation opportunities to enhance efficiency and reporting accuracy.
Required Skills & Experience :
- 5 + Years total experience in back-office operations, treasury accounting, or related functions, including 3 + Years dedicated to Murex.
- Hands-on expertise in Murex modules : Settlement, Collateral Management, Static/Reference Data, Accounting.
- Strong command of Murex validations, environment management, testing frameworks, and troubleshooting.
- Solid grasp of treasury accounting principles, GL reconciliation, and financial reporting.
- Proficiency in writing detailed business/functional specifications and test scenarios.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Clear, concise communication skills and the ability to thrive both independently and in cross-functional teams.
PHP
HTML/CSSWe are looking for an experienced WordPress Developer to join our team!
You will be responsible to design, implement and manage websites using WordPress, a free, open-source
content management system (CMS). You will manage both front-end and back-end development — everything
from plug-ins to security updates. You will be responsible for making attractive and user-friendly websites.
Requirements
1. Min 3 yrs exp. of WordPress development
2. Should have customized the themes for functional and UI improvements
3. Strong with core PHP concepts
4. Good in optimization of WordPress for performance and SE
Angular (2+)
JavascriptJob description:
Job Description – Ionic Angular Developer
The candidate must be proficient in Ionic framework, Angular, TypeScript, HTML, CSS, and JavaScript. The role involves the development of cross-platform mobile and web applications for Web and iOS platforms.
Responsibilities:
- Develop and maintain web and Mobile applications using Ionic framework.
- Collaborate with cross-functional teams to design, develop, and test new features.
- Create responsive UI/UX design using Angular, HTML, CSS, and JavaScript
- Implement and maintain back-end services and APIs.
- Debug and troubleshoot issues and provide solutions.
- Ensure the performance, quality, and responsiveness of the applications.
- Stay up to date with the latest trends, techniques, and technologies related to mobile development.
Job Type: Full-time
Work Location: In person
Marketing Associate – GIGL Summaries Private Limited
Location: Remote / Hybrid / Office (Mohali, Chandigarh, India)
About Us:
GIGL Summaries Private Limited is one of the leading audiobook platforms with over 5M+ downloads across iOS, Android, and Web, a 4.8-star rating from more than 165k reviews, and a massive 10M+ social media following. Remarkably, we’ve achieved all this while being bootstrapped without any investor funding.
At GIGL, we’re driven by passion, perseverance, and a deep love for storytelling. Our team of dedicated creators seeks like-minded individuals who share our zeal for content creation and storytelling. If you have the vision and creativity to craft narratives that resonate and inspire, you’ll feel right at home here!
Job Title: Marketing Manager
Who We’re Looking For:
We’re on the hunt for a dynamic and innovative Marketing Associate to lead and execute end-to-end marketing strategies. This position is tailor-made for someone who thrives in a startup environment, embraces building systems from scratch, and has a strategic mindset to scale marketing initiatives.
Key Responsibilities:
- Develop and execute comprehensive marketing strategies spanning both organic and paid marketing campaigns.
- Drive engagement through content marketing, blog strategies, and WhatsApp marketing initiatives.
- Lead app marketing efforts to enhance downloads and improve user retention.
- Build and optimize marketing funnels, email marketing workflows, and performance tracking systems to maximize impact.
- Craft compelling copy and design effective marketing materials aligned with target audience insights.
- Utilize analytics tools to track, optimize, and report on campaign performance and ROI.
- Manage and optimize paid advertising campaigns across platforms like Google, Meta, and LinkedIn.
- Establish scalable systems and workflows for efficient marketing operations.
Skills and Qualifications:
- 3–5 years of experience in organic and paid marketing, preferably within a startup environment.
- Expertise in blog marketing, WhatsApp marketing, and app promotion strategies.
- Strong proficiency in copywriting, SEO optimization, and content creation.
- Experience with performance marketing tools such as Google Analytics, Facebook Ads Manager, and CRM platforms.
- Proven ability to build processes independently and achieve measurable results.
- A passion for storytelling and a deep understanding of audience engagement.
- Exceptional project management and execution skills with a self-starter attitude.
Why Join Us?
- Be a Marketing Leader – Define and shape marketing strategies for a fast-growing, bootstrapped startup with a thriving 10M+ community.
- Work with Passionate Creators – Collaborate with a team that prioritizes storytelling and creativity.
- Flexible Work Environment – Experiment, innovate, and grow in a culture that values collaboration and adaptability.
- Exciting Growth Potential – Develop scalable marketing systems and drive impactful results.
Compensation: Competitive package of ₹5–7 LPA.
Hiring: Work-from-Home Telecaller (0-2 Years Experience) - SkillDeck
Telecaller (Work from Home)
Position: Telecaller (Sales)
📍 Location: Remote (Work from Home)
📆 Experience: 0-2 Years
🎯 Industry: Education (Online Courses)
Job Responsibilities:
Make outbound calls to potential leads and explain course offerings.
Follow up with leads and convert them into enrollments.
Maintain records of interactions, sales progress, and follow-ups.
Achieve daily and monthly sales targets by effectively communicating course benefits.
Answer queries from prospective students and provide relevant information.
Requirements:
Good communication skills in English & Hindi (or regional language).
Ability to convince and build rapport with potential students.
Basic knowledge of CRM tools (or willingness to learn).
Self-motivated & goal-oriented attitude.
Previous telecalling or sales experience is a plus, but freshers are welcome.
🎯 Why Join Us?
✅ Fixed Salary + Attractive Incentives 💰
✅ 100% Work-from-Home Opportunity 🏡
✅ Career Growth in the EdTech Industry 📈
✅ Supportive Team & Training Provided
JavascriptHTML/CSSResponsibilities:
- Independent team member for analyzing requirements, designing, coding, and implementing our client's Conversation AI products.
- As our clients product expert work closely with IT Managers and Business Groups to gather requirements and translate those into the required technical solution.
- Drive solution implementation using the Conversational design approach.
- Develop, deploy and maintain customized extensions to the Avaamo platform-specific to customer requirements.
- Conduct training and technical guidance sessions for partner and customer development teams.
- Evaluating reported defects and the correction of prioritized defects.
- Travel onsite to customer locations for close support.
- Document how to's and implement best practices for Avaamo product solutions.
Requirements:
- Strong programming experience in javascript, HTML/CSS.
- Experience of creating and consuming REST APIs and SOAP services.
- Strong knowledge and awareness of Web Technologies and current web trends.
- Working knowledge of Security in Web applications and services.
- experience in using the NodeJS framework with good understanding of the underlying architecture.
- Experience of deploying web applications on Linux servers in production environment.
- Excellent communication skills.
Good to haves:
- Full stack experience UI and UX design experience or insights
- Working knowledge of AI, ML and NLP.
- Experience of enterprise systems integration like MS Dynamics CRM, Salesforce, ServiceNow, MS Active Directory etc.
- Experience of building Single Sign On in web/mobile applications.
- Ability to learn latest technologies and handle small engineering teams.
Responsibilities •Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought. •Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner. •Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client •Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives •Liaise directly with the client, including when required with the senior management •Convey progress on the account including presenting to the client periodically on achievements and growth. •Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization
PHPJavascript
React.jsAngular (2+)You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
- Strong knowledge of PHP, MySQL, JavaScript, jQuery, AJAX, HTML5, CSS3.
- Write clean , well-designed code
- Produce detailed specifications
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute in all phases of the development lifecycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
- Proven software development experience in PHP
- Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX
- Good knowledge of relational databases, version control tools and of developing RESTful web services
Responsibilities:
Able to understand and execute the project requirements efficiently.
Write clean, well designed code.
Test and maintain the code and databases to ensure strong optimization and functionality.
Contribute in all the phases of the project development lifecycle.
.NET
C#DESIGNATION : Software Engineer
EXPERIENCE : 4 - 8 years
Notice Period : 15 / 30 Days (Immediate Joiners Preferred)
LOCATION : Nasik, Mumbai, Pune, Bangalore
Summary :
We are seeking a .NET developer responsible for building .NET applications using ASP.NET MVC. Your primary responsibility will be to design and develop application functionality based on the requirements from client.
A commitment to collaborative problem solving, sophisticated design, and quality product is essential.
Your performance will depend on :
- Ability to Design, build, and maintain efficient, reusable, and reliable code
- Ensuring and implementing the best possible performance, quality, and responsiveness of applications
- Ability to Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
- Flexible and proactive working style with strong personal ownership of problem resolution.
- Ability to multi-task under pressure and work independently with minimal supervision.
- Commitment to optimization and accountability evident in creating technical documentation for reference and reporting
Key aspects to perform the role successfully :
- Strong knowledge of .NET framework 4.5, 4.6
- Strong Knowledge of Asp.Net MVC 5
- Proficient in C#, with a good knowledge of their ecosystems
- Strong understanding of object-oriented programming
- Skill for writing reusable libraries
- Knowledge of Unit of Work, Generic Repository Pattern
- Familiarity with Microsoft SQL Server
- Experience With Entity Framework 6.0
- Experience with SQL Server reports
Skills : C#, ASP.NET, MVC, MS-SQL
ABAP Workflow, Core ABAP, OOABAP
SAP ABAP : RICEF, LDB reports, BDC reports, Module Pool Programs, LSMW, Workflow,
Interfaces, Outbound IDoc, Custom Info type creation, User Exit, BADI, Enhancements, Data
Dictionary, PCRs, Schemas, HCM Process and Forms, Smart and Adobe forms
Manage design, development and implementation of ABAP projects.
Review and revise technical designs to meet ABAP project requirements.
Recommend process improvements to achieve project goals.
Provide technical and functional guidance to other staffs.
Provide high quality customer support throughout the project.
Conduct defect analysis and perform necessary fixes and enhancements.
Collaborate with functional owners, architects and other personnel to develop dynamic and
flexible systems to meet the emerging demands of the market.
Assist in unit testing of ABAP programs.
Review program codes and correct ABAP program errors.
Maintain and update existing program codes as needed.
Develop technical specification and estimations for assigned project.
Work in compliance with the programming and documentation standards.
Ensure project completion within the allotted timelines and budget.
Troubleshoot production problems in a timely manner.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon