Sr, Customer Success Manager
at A fast-growing SaaS commerce company permanent WFH & Office
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Django
Flask
React.js
HTML/CSSAbout Us
21 Knots is a design, engineering, and consulting firm providing services to the global maritime and oil & gas industry. In an industry constantly evolving due to dynamic regulations, economic fluctuations, and climate change mandates, we strive to deliver cutting-edge solutions with an unwavering commitment to excellence. Our comprehensive services are designed to create value for our esteemed clients while enabling them to achieve their business goals.
The Role
We’re looking for a skilled and motivated Software Developer to join our team at 21 Knots. Someone with backend development with a working knowledge of frontend technologies. The ideal candidate will have a strong command of backend frameworks such as Django, FastAPI, or Flask, and familiarity with frontend tools like HTML, CSS, JavaScript, and optionally React, Angular, or Vue. You will play a key role in building, maintaining, and optimizing scalable software solutions while collaborating with a team
Responsibilities
- Develop,test, and maintain backend services using Django, FastAPI, or Flask.
- Design and implement RESTful APIs for web and internal tools.
- Work with relational and non-relational databases such as PostgreSQL, MySQL, or MongoDB.
- Optimize application performance and implement backend security best practices.
- Collaborate with frontend developers, designers, and cross-functional teams to deliver high-quality solutions.
- Write clean, maintainable, and well-documented code.
- Support basic frontend development tasks using HTML, CSS, and JavaScript.
- Work with modern frontend frameworks like React.js, Angular, or Vue (good to have).
What You’ll Need
Experience:
- 1–4 years of hands-on experience in backend development.
- Exposure to full-stack development environments.
- Experience working with RESTful APIs, databases, and cloud integration is a plus.
Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Tools & Software Proficiency:
- Proficiency in Django, FastAPI, or Flask.
- Familiarity with PostgreSQL, MySQL, or MongoDB.
- Basic knowledge of frontend technologies: HTML, CSS, JavaScript.
- Exposure to Bootstrap or Tailwind CSS for responsive UI design.
- Good to have: experience with React, Angular, or Vue.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and Agile/Scrum methodologies is an added advantage.
Skills & Competencies:
- Strong problem-solving and debugging skills.
- Understanding of RESTful architecture and secure coding practices.
- Ability to collaborate in a cross-functional environment.
- Good verbal and written communication skills.
Laravel
Vue.jsNewRise Technosys
Hiring Laravel developer
Laravel developer Duties and responsibilities
- Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms
- Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
- Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
- Prepare and maintain all applications utilizing standard development tools
- Utilize backend data services and contribute to increasing existing data services API
- Lead the entire web application development life cycle right from concept stage to delivery and post-launch support
Exp: 0 - 5 yrs
Location: Bhopal
Developing Marketing Strategies: Creating comprehensive plans to market properties effectively. This includes identifying target audiences, setting marketing goals, and determining the best channels to use (e.g., social media, email campaigns, print advertising).
Creating Marketing Materials: Designing and producing various materials such as brochures, flyers, newsletters, and online content. This often involves working with graphic designers and copywriters to ensure high-quality, persuasive content.
Python
JavascriptReact.js
Angular (2+)
AngularJS (1.x)Slintel- a 6sense company is a fast-growing B2B SaaS company in the sales and marketing tech space. We are funded by top-tier VCs, and going after a billion dollar opportunity. At Slintel, we are building a sales development automation platform that can significantly improve sales teams' outcomes while reducing the number of hours spent on research and outreach.
We are a big data company and perform deep analysis on technology buying patterns, buyer pain points to understand where buyers are in their journey. Over 100 billion data points are analyzed weekly to derive recommendations on where companies should focus their marketing and sales efforts. Third party intent signals are then clubbed with first-party data from CRMs to derive meaningful recommendations on whom to target on any given day.
Job Location: Bangalore
-
● Experience: 4+ years of experience in tech-based companies and preferably start-ups.
-
● Hands-on experience and deep understanding of working with large-scale datasets (10s
of Millions of documents), highly scalable and available system architectures
-
● Experience with in-memory cache eg. Redis, and distributed NoSql stores like Elastic
Search, Cassandra, Hbase, MongoDB etc
-
● Experience in one of the languages like Java, Python, Scalaand is preferred.
-
● Ability to work with complex business flows and deal with huge amounts of data
-
● Experience in building microservices and distributed systems preferred
Our dual missions — one for the world, one for us • For the world: Improve transparency and trust in the B2B ecosystem
• For ourselves: Lead fulfilling, impactful lives. Our core values (how we act)
• Have Empathy• Continuously push the barrier • Make data-driven decisions
• Take smart risks
• Have fun at workOur Commitment to you :
• We’ll pay you handsomely! This is a full-time, salaried position with statutory benefits like PF & Gratuity.
• We’ll invest in your physical and mental well-being with competitive medical insurance benefits and top-up options, regular emotional wellbeing sessions and other fun activities!
• We’ll encourage you to take regular vacations ... seriously.
• We promise to support you in every way possible by offering flexible leave options and other benefits concerning Covid because for us Employees are always the first priority!
• We will allow you to work from your favorite coffee shop/kitchen/living room/office desk because we believe that you have the drive and expertise to be an excellent performer!Ready to apply? If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.
![[x]cube LABS](/_next/image?url=https%3A%2F%2Fcdnv2.cutshort.io%2Fcompany-static%2F639877aa0ad87e002533a1c5%2Fuser_uploaded_data%2Flogos%2Fx_whiteB_eeCk0gqs.png&w=256&q=75)
Job Description:
Must-Have (Unity):
- Strong understanding of Unity3D (Version >= 2019).
- Strong understanding of Unity’s Nested Prefabs.
- Strong understanding of Unity’s Classic InputManager & New InputSystem.
- Strong understanding of Joystick/Controller/Keyboard input mapping using Unity’s Classic InputManager & New InputSystem.
- Strong understanding of UI navigation using Joystick/Controller/Keyboard input.
- Strong understanding of UnityWebRequest and Rest APIs uses in Unity.
- Strong understanding of Save/Load data in JSON notation.
- Strong understanding of debugging Console/Standalone/Mobile applications.
- Good understanding of libraries and plugins like JsonUtility, NewtonSoft, DoTween and TextMeshPro.
- Good understanding of responsive UI implementation in Unity.
- Good understanding of streaming assets in Unity.
- Basic understanding of Unity Editor scripting.
- Basic understanding of Unity’s custom builds pipeline for Console/Standalone/Mobile applications.
- Basic understanding of CI/CD using Jenkins for Unity projects.
Must-Have (Others):
- Good understanding of JSON and XML notations.
- Good understanding of DLL (Dynamic Link Library) creation using Visual Studio.
- Good understanding of project management software like JIRA and YouTrack.
- Good understanding of using GitHub/GitLab platforms.
- Basic understanding of versioning systems like git.
- Basic understanding of Linux and Bash Commands.
Good To Have:
- Basic understanding of Consoles (Xbox, PlayStation, Nintendo) and Controllers (Wired, Wireless).
- Basic understanding of using Chromium based Browsers/WebViews in Standalone Unity applications.
- Basic understanding of Shaders especially Blur Shader.
- Basic understanding of UPnP, SSDP, and JsonRpc based communication protocols.
- Basic understanding of SCRAM based authentication mechanism.
- Basic understanding of libraries like StreamJsonRpc, StreamRpc, RSSDP, ZFBrowser/Embedded Browser.
- Basic understanding of TCP/IP Protocols and Network Streams in C#.
- Basic understanding of Reflection in C#.
The person should have a passion for business development.
Will be responsible for the development of the lead generation , outbound / inbound sales lead campaignsfor HR consultancy. The role will be commission based role.
Roles and Responsibility
- Market research using suitable tools and processes to identify potential clients.
- Lead generation and closure as per weekly/monthly sales/revenue target.
- Rigorous follow up for new business opportunities and setting up meetings.
- Work closely with Subject Matter Expert for developing strategy of business.
- File weekly promotion and business activities report as per company norms
- Overseeing the development of assigned accounts.
- Conduct research to identify new markets and customer needs.
- Keep records of sales revenue, invoices, etc.
- Build long term relationship with new and existing clients.
- Create awareness and usage of company's products by the customers with high impact communication with effective / proper usage of given marketing inputs.
- Regularly provide feedback to the company on competitors activities.
- Internal / external stake holder management
- Key Account Management
collaterals Ability to generate grammatically correct content in clear and precise manner using
appropriate vocabulary and tone Proficient in MS Office, PPT, Good knowledge of conducting online research (Finding information from Internet) Understanding and knowledge of website optimization Understanding and knowledge of internet marketing, digital media and e-commerce.
| Role | : | Design & Creative |
| Industry Type | : | SOFTWARE, IT & ITES |
| Functional Area | : | Other Design |
| Employment Type | : | FTE |
JavascriptReact.jsHTML/CSSResponsibilities
- A complete ownership of the feature.
- Find innovative ways to increase efficiency/Application performance.
- Implement Visual Designs in standards compliant.
- Build efficient and reusable front-end systems and abstractions.
- Suggest and implement improvements to existing product interfaces.
- Ensure that all the assigned systems are performing to scale.
- Work closely with product management team to define and refine feature.
Requirements
- At least 2 years of product development experience with expertise in designing and implementing high-performance web applications.
- Strong hands-on experience in developing web applications using JavaScript.
- Strong experience and knowledge in single page frameworks using ReactJS and ability to design the architecture of single page applications.
- Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
- Responding to sales and service enquiries from new and existing customers.
- Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
- Achieving sales targets on weekly and monthly basis
Responsibilities:
- Ready to take initiative
- Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
- Can handle customer feedback and have patience while pitching for sale conversion
Required Experience, Skills and Qualifications
- Any graduate / Post graduate with MBA in Marketing as specialization
- Graduation Must.
- Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.
- Develop new key account relationship and act as the main point of contact to ensure effective communication and services deliveries to meet or exceed client expectations
- Provide ongoing customer and technical support for products and services
- Assist in preparing quotations, provide pricing and availability of products
- Entry of orders, process and invoices
- Effectively communicate and coordinate with logistics and lab during all steps of the ordering process from inception to completion
- Develop and maintain existing accounts by identifying customer needs and recommending relevant products/solutions
- Participate in business development strategies.
- Responsible for the business growth and execution of business development/sales strategy to achieve the target.
- Maintain professional and technical knowledge; participate in industry trade shows and conferences
- Review and maintain assigned accounts in the CRM for accuracy.
- Extensive exposure and knowledge in exports documentation, shipment and sales generation is must.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon