Sr, Customer Success Manager
A fast-growing SaaS commerce company permanent WFH & Office
Sr, Customer Success Manager
at A fast-growing SaaS commerce company permanent WFH & Office
Agency job
via Jobdost
4 - 7 yrs
₹15L - ₹20L / yr
Remote, Bengaluru (Bangalore)
Skills
Human Resources (HR)
Saas Products
What is the role?
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
Similar jobs
Remote only
1 - 4 yrs
₹9L - ₹12L / yr
Data Science
Machine Learning (ML)Computer Vision
TensorFlow
PyTorch
+4 more
Job Description
A job where you increase the depth of your expertise in computer vision.
A job where you learn and implement the SOTA papers.
A job where you write vectorized code that runs in seconds, not in minutes.
A job where models learn to see and understand the world around them.
A job where models run real-time because you optimize every byte.
A job where you keep the career promises that you made to yourself.
A job where you keep the learning promises that you made to yourself.
If this scares you, don't read.
If this excites you, we might love you.
Role
We are looking for a passionate Machine Learning Engineer to join our team.
The ideal candidate will be an enthusiastic developer with 2-5 years of experience in the field of Computer Vision and Artificial Intelligence.
If building things and writing code excite you, this is the startup you belong.
Key Technologies
Must be an expert in Python and Numpy.
Experience with Tensorflow/Keras/Pytorch is required.
Unsatiable hunger for writing beautiful code.
Knowledge of python design-patterns.
Some experience with C++ is preferred.
Knowledge working closely with version control (GIT).
Excellent communication skills and being able to work independently.
Strong problem-solving and coding skills override everything else written above.
About AIMonk
Run by IIT Kanpur alumni, AIMonk is a deep tech startup.
We build beautiful and scalable software using computer vision and deep learning.
We pride ourselves in solving problems nobody else can in the space
Read more
Bengaluru (Bangalore)
5 - 10 yrs
₹40L - ₹45L / yr
Python
Django
Flask
Javascript
C +1 more
Responsibilities:
• Design, develop, test, deploy and maintain software
• Delivering high quality and well-structured code
• Manage individual project priorities and deadlines
• Participate in enhancing tools and processes
• Participate in production observance and technical incident management
• Ability to quickly learn and adapt to keep up in a fast-paced environment
Must haves:
• Strong data structure concepts
• Great problem-solving skills
• Working knowledge of at least one or more of Java / JavaScript / C / C++ / Golang / Python
• Exposure to RDBMS and/or NoSQL databases
• Working knowledge of GitHub, CI/CD, Devops
Good to have:
• Any cloud exposure like AWS, GCP or Azure
• Hands-on experience with Docker containers, Kubernetes etc
Qualifications
Bachelor’s or Master’s degree in computer science or related field with a minimum of 2 years of experience.
A zeal to learn and ability to enjoy the journey more than the destination is a must
• Design, develop, test, deploy and maintain software
• Delivering high quality and well-structured code
• Manage individual project priorities and deadlines
• Participate in enhancing tools and processes
• Participate in production observance and technical incident management
• Ability to quickly learn and adapt to keep up in a fast-paced environment
Must haves:
• Strong data structure concepts
• Great problem-solving skills
• Working knowledge of at least one or more of Java / JavaScript / C / C++ / Golang / Python
• Exposure to RDBMS and/or NoSQL databases
• Working knowledge of GitHub, CI/CD, Devops
Good to have:
• Any cloud exposure like AWS, GCP or Azure
• Hands-on experience with Docker containers, Kubernetes etc
Qualifications
Bachelor’s or Master’s degree in computer science or related field with a minimum of 2 years of experience.
A zeal to learn and ability to enjoy the journey more than the destination is a must
Read more
Ahmedabad
8 - 14 yrs
₹25L - ₹40L / yr
Javascript
AngularJS (1.x)MEAN stack
Angular
NodeJS (Node.js) +2 more
Requirements
● Strong technical concepts, working knowledge on Scripting languages like javascript, frontend like Angular is preferred.
● Ability to understand product from Customer’s point of view to design / develop product feature.
● Should have some years of experience in Techno - Managerial role
● Experience with product based companies is preferable
● Strong technical concepts, working knowledge on Scripting languages like javascript, frontend like Angular is preferred.
● Ability to understand product from Customer’s point of view to design / develop product feature.
● Should have some years of experience in Techno - Managerial role
● Experience with product based companies is preferable
Read more
Hyderabad
3 - 5 yrs
₹4.8L - ₹6L / yr
Benchmarking
Debt Management
Collections Management
Our client is a debt management company offering an end to end integrated set of services in the areas of debt resolution & acquisition. They are one of the largest Indian debt management companies serving its clients to manage the entire delinquency lifecycle of their customers. They provide tele-collections, debt
management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
As Associate Manager Collection, you will be managing medium to large teams to deliver on the desired collection metrics.
What you will do:
management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
As Associate Manager Collection, you will be managing medium to large teams to deliver on the desired collection metrics.
What you will do:
- Meeting Collection benchmarks for a given portfolio
- Managing team productivity & attrition
- Contributing to Team Building
- Portfolio Performance
What you need to have:
- 3-5 years of experience in credit and collections
- Proficient in Microsoft Office
- Young & dynamic individuals displaying team management skills, vigour to accept challenges and ability to handle & deliver on numbers should be an ideal fit for this role.
- Excellent verbal and written communication skills
Read more
Chennai, egmore
3 - 6 yrs
₹3L - ₹6L / yr
PythonDjangoJob Highlights:
We are looking for a Python Developer to join our engineering team and help us
developing software activities.
Python Developer responsibilities include back-end components to improve
responsiveness and overall performance.
Experience:
Expecting 3 to 6 years of experience.
Location:
Egmore, Chennai.
Responsibilities:
Write effective, scalable code
Integrate user-facing elements into applications
Improve functionality of existing systems
Implement security and data protection solutions
Assess and prioritize feature requests
Coordinate with internal teams to understand user requirements and provide
technical solutions
Requirements
Work experience as a Python Developer
Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
Knowledge of object-relational mapping (ORM)
Knowledge in Prosteg SQL
Familiarity with front-end technologies (like JavaScript and HTML5+).
We are looking for a Python Developer to join our engineering team and help us
developing software activities.
Python Developer responsibilities include back-end components to improve
responsiveness and overall performance.
Experience:
Expecting 3 to 6 years of experience.
Location:
Egmore, Chennai.
Responsibilities:
Write effective, scalable code
Integrate user-facing elements into applications
Improve functionality of existing systems
Implement security and data protection solutions
Assess and prioritize feature requests
Coordinate with internal teams to understand user requirements and provide
technical solutions
Requirements
Work experience as a Python Developer
Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
Knowledge of object-relational mapping (ORM)
Knowledge in Prosteg SQL
Familiarity with front-end technologies (like JavaScript and HTML5+).
Read more
Bengaluru (Bangalore)
3 - 7 yrs
₹6L - ₹14L / yr
PHPPythonNodeJS (Node.js)MEAN stack
PostgreSQL +3 more
Our company works on world’s most cutting-edge software products, and we want you to be a part of our team. We are currently in search of an experienced Software Developer to create and maintain software. The successful candidate will also help to develop critical products, and offer excellent technical support. This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and flexible schedules.
Read more
Mumbai, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
3 - 7 yrs
₹3L - ₹4L / yr
Business Development
Automotive
Customer Relationship Management (CRM)
Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible.
Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietary TrueScore Algorithm
Requirements:
1. Good communication skills in English and Hindi
2. Good interpersonal skills; ability to represent the company
3. Should be comfortable with Excel, Spread sheet
4. Self-motivated to work in a dynamic start-up environment
5. Ability to learn fast and take up diverse roles as need arises
Role:
1.Handle business and customer relations
2.Maintain relationship with partnering dealerships on field
3.Manage customer and dealer incentive programs
4.Keep track of sales numbers of allotted regions
Job Type: Full-time
Local candidates only:
● Mumbai / Bangalore / Delhi
Office Location:
● Mumbai / Bangalore / Delhi
Required education:
● HSC or Diploma/Certificate
Additional Requirements:
● Possession of a two wheeler
Read more
Kalpetta
3 - 4 yrs
₹1L - ₹1L / yr
Communication Skills
Customer Relationship Management (CRM)
Team Management
1. Greet and welcome customers with a pleasant attitude
2. Inquire what customers are searching for and guide them to the respective staffs/floor/coordinator
3. Maintain safe and clean reception area by complying with procedures, rules, and regulations
4. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
5. Contribute to team effort by accomplishing related results as needed
Read more
Noida, NCR (Delhi | Gurgaon | Noida)
6 - 10 yrs
₹10L - ₹14L / yr
Manual testing
Test Automation (QA)
Performance Testing
JMeter
Regression Testing
+2 more
CTC : INR 10 to 15 lakhs per annum
(Immediate Joiner Required- Should be able to join in 2 weeks)(Candidates currently serving the Notice Period or are In-between jobs are welcome to apply and would be preferred)
Key Job Responsibilities :
1. Experienced with writing Detailed Test Plans, Analyze Functional Requirements, Writing Manual Test Scripts, Mining test data & Execute manual test scripts
2. Should have some exposure to Software Test Automation
3. Should be capable of identifying automation opportunities, evaluate the ROI and work with Automation team to automate the applications end to end.
4. Take a product through the entire life-cycle of Analysis, Testing, Quality Assurance, System Integration Testing and Support.
5. Experience with Testing of REST API using advanced REST client, Regression Testing, and various other aspects of Testing.
6. Experience with testing on mobile apps.
7. Perform Functional/Black box testing, SQL queries, Data Analysis, Performance Testing.
8. Should be able to go through requirement documents & develop good understanding /find gaps
9. Should be able to create/update test cases/script, based on the understanding of requirement
10. Follow best QA practices/design techniques for creating/updating test cases
11. Independently log defects as per guidelines
12. Using Bug tracking, Project Tracking (VSTS/JIRA) and SVN software. Should be able to produce various reports/metrics
13. A variety of other tasks involved in the development life cycle from start to finish
14. Working closely with internal team to understand and formulate solutions to client needs, and interacting closely with external teams of developers
Key Skill Sets :
1. Team Management
2. Good communication skills (Verbal & Written)
3. Functional/Black box testing
4. Performance Testing
5. Testing of REST API, Mobile apps
6. Automation Testing using Selenium or any other tool
7. Good communication skills
8. Unique creative skill and an out of box thinker
9. Must be presentable
10. Team handling skills
11. Self-motivated
Read more
Bengaluru (Bangalore)
2 - 4 yrs
₹0L / yr
Autodesk Maya
3ds Max
Adobe After Effects
Roles and responsibilities
• Light and Render CG Shots for production
• Pre-Comp shots
• Ensure shots meet render requirements
• Collaborate with departments concerned by lighting work
• Show reels featuring 'photo real' work would be preferred
• Understands fundamental lighting, but also have knowledge in how to adjust lighting
• Execute the corrections requested by the Lead by showing an analytic and proactive mind
• Maintain timing and production quotas given by the Leads
• Organize work and prepare presentation elements for approval
• Communicate and seek information, if necessary
• Maintain a good team dynamics
• Familiarity with pipeline issues
Qualification
• College diploma or equivalent in 3D computer graphics
• Minimum 2 years of working experience as Lighting Artist, in a film production environment / animation TV series or visual effects
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort