
Sr, Customer Success Manager
at A fast-growing SaaS commerce company permanent WFH & Office
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring

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About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its
clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Senior Social Media Account Manager
Experience Level: 3+ years in Agency set-up
Location: Bangalore, On-site
Job Description:
● Create campaign strategies and monitor the execution to achieve the brand objectives.
● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.
● Develop, implement and manage a brand's social media strategy on a monthly basis.
● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.
● Measure the success of every social media campaign, as per required metrics.
● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.
● Communicate with industry professionals and 3rd party vendors if and when required.
● Provide constructive feedback to the team(copy & design) to achieve desired results.
Requirements:
1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).
2. 3+ years of proven experience in social media management within a client-based agency or related environment. 3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.
4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.
5. Profound understanding of social media platforms, algorithms, content formats, and best practices.
6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).
Join us to reimagine how businesses integrate data and automate processes – with AI at the core.
About FloData
FloData is re-imagining the iPaaS and Business Process Automation (BPA) space for a new era - one where business teams, not just IT, can integrate data, run automations, and solve ops bottlenecks using intuitive, AI-driven interfaces. We're a small, hands-on team with a deep technical foundation and strong industry connects. Backed by real-world learnings from our earlier platform version, we're now going all-in on building a generative AI-first experience.
The Opportunity
We're looking for a Full-Stack Tech Lead who can drive the development of our new platform while mentoring a small but capable team. You'll own technical delivery across the stack (Next.js, Nest.js, Spring Boot, LangGraph on AWS), influence architecture decisions, and work closely with leadership on bringing our product vision to life.
If you're excited about building AI-native experiences, love working across the stack, and thrive in a fast-paced startup environment, this is your chance to shape a category-defining product.
What You'll Do
- Spend 70% of your time designing, building, and reviewing software across frontend, backend, and AI layers
- Guide a small engineering team (30% of your time) and lead from the front
- Translate product and business needs into system designs and execution plans
- Own the delivery of features and infrastructure that can scale to enterprise-grade workloads
- Unblock the team, champion engineering best practices, and build a culture of quality
- Contribute to architectural decisions and introduce new technologies as needed (e. g., queuing, observability, etc. )
- Be a mentor, collaborator, and the go-to person for complex technical decisions
- Advocate and implement AI-first principles in every layer of the product
You Might Be a Fit If You Have
- 6-8 years of experience building and scaling full-stack applications
- Proven track record in early-stage B2B SaaS or platform engineering teams
- Strong command over modern web stacks - ideally Next.js, Nest.js, and Spring Boot
- Comfort working with AWS and hybrid/on-premise infra setups
- Experience or deep interest in building AI-powered user experiences (LangGraph, LLMs, etc.)
- A strong sense of ownership, product thinking, and attention to detail
- Startup mindset: resourceful, fast-moving, and outcome-focused
- Experience with enterprise IT SAAS software (Salesforce, Oracle ERP, Netsuite, etc) is a plus
Why Join Us
- Build a generational product at the intersection of AI, automation, and data
- Work closely with founders and leadership with no layers of bureaucracy
- Have end-to-end ownership of what you ship
- Help shape the culture and tech foundations of a new, ambitious company
- Onsite in Hyderabad, with flexibility when needed
Sounds like you?
We'd love to talk. Apply now or reach out directly to explore this opportunity.
*Job Summary:*
Financial Modelling Specialist Role Description:
Job Title: Financial Analyst (Valuation and Financial Modelling)
Location: Work From Home | Office: WeWork NESCO, Goregaon (occasional meetups)
Shift Timing: Afternoon Shift – 2:00 PM to 11:00 PM IST (9 hours, 6 days/week)
Employment Type: Full-time
Salary Range: ₹50,000 – ₹60,000 per month
Key Responsibilities:
• Develop detailed financial models including 3-statement, DCF, LBO, and scenario/sensitivity analysis
• Draft valuation reports aligned with SEBI, RBI, IBC, and Companies Act guidelines
• Create compelling pitch decks, teasers, and investment memorandums
• Conduct industry-specific research and apply appropriate valuation methodologies
• Ensure precision, compliance, and high-quality output in all deliverables
• Collaborate with internal teams and clients during the afternoon shift
Candidate Requirements :
Experience: 4–5 years in financial modelling and valuation
• Education: MBA (Finance),
Semi-qualified CA or CFA • Skills:
Advanced Excel & Google Sheets (Pivot Tables, Power Query, Index-Match, etc.)
o PowerPoint proficiency for investor presentations
o Strong understanding of accounting, finance, and valuation techniques
o Excellent English communication (written & verbal)
o Discipline to work independently in a remote setup with a fixed 2 PM–11 PM schedule
Working Days
6 working days
Working Timings
2-11pm
JOB LOCATION : India (Remote/Hybrid | Travel as required) EXPERIENCE : 5–8 Years
ROLE TYPE : Individual Contributors
REPORTING TO: Director of Sales
WORK TIMINGS : 6 PM to 2 AM IST
Responsibilities:
● Proactively identify and hunt for new business opportunities in the US market through inteligent prospecting across email, LinkedIn, cals, referrals, and other modern outreach channels.
● Research target accounts and inbound leads using AI-powered tools, market signals, and business data to identify pain points, opportunities, and decision-makers.
● Craft highly personalized and thoughtful outreach messages that resonate with prospects and initiate high-quality conversations.
● Conduct discovery cals to deeply understand client chalenges and tailor offerings accordingly.
● Build and maintain a healthy pipeline of qualified opportunities with weekly and monthly metrics.
● Own the sales process from initial contact to deal closure, working closely with pre-sales and delivery teams for solutioning.
● Stay updated with industry trends, buyer behavior, and emerging technologies to steer inteligent conversations.
● Maintain CRM hygiene, regularly update outreach activity and pipeline stages, and report on progress.
● Travel occasionaly to meet clients, attend events or conferences (mainly in the US).
Must-Have Skills :
● 6–10 years of proven experience in B2B technology services sales—preferably in enterprise application development, custom software, or digital transformation.
● Prior experience in seling to US-based clients from India is a must.
● Strong consultative sales skils with the ability to navigate complex enterprise environments and influence senior decision-makers.
● Tech-savvy with hands-on experience using tools like LinkedIn Sales Navigator, Apolo/ZoomInfo, HubSpot/CRM, AI email assistants, and sales automation platforms.
● Highly inteligent with excelent communication skils, strategic thinking, and an ability to ask the right questions.
● Self-driven and outcome-oriented with a strong sense of ownership.
● Wilingness to travel when required for on-site client meetings or trade show
Good to Have Skills:
● Exposure to key industries like Manufacturing, Healthcare, or BFSI.
● Familiarity with modern sales enablement tools and AI-driven prospecting platforms.
● Prior experience working in a startup or fast-growth environment.
We are hiring for MBA Marketing Freshers/experienced with Engineering graduates from Electrical, Mechanical OR Electronics stream to work with our Product Management team.
- Primary role will be helping our customers to understand product requirement for software, and Electronics products.
- It will also involves creating technical specifications and product description for online presentation.
You will get to work on new and disruptive technologies as how to commercialise the products and to fetch business in th services sector too.
Key Skills:
Intermediate MS Office/Internet.
Good research and logical skills.
Good Communication Skills
Ready to travel extensively
Job Location : Hyderabad
Introduction
http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls
Your Roles and Responsibilities
The Integration Software Manager is responsible for building products which integrate Synapsica AI based radiology software products with client side systems and horizontal app deployment platforms. The Integration Software Manager works with clients, product managers, internal software team and business development team to design and build products which allow Synapsica apps to integrate with external systems. The Integration Software Manager works with a team of engineers to build these products and owns the end-to-end delivery. The role requires understanding of various technologies and ability to quickly learn and execute development plans with new technologies. At Synapsica, we have used Javascript, React, Nodejs, Mongodb, Python, Dicom, HL7, AWS suite technologies to name a few.
This is a highly visible role working directly with founders and requires a mix of technical acumen and team leadership skills to drive the execution of the platform. This person must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.
Primary Responsibilities
- Work at a key intersection between customers, AI team, product engineering teams, and business development teams
- Partner cross-functionally with product managers, core platform engineers, and AI team to improve adoption of our applications
- Build modules that help onboard new customers onto our radiology platform
- Own end-to-end designing, documentation, development and delivery of softwares that enable clients to use our radiology products effectively
- Ensure analysis, efficiency, responsiveness, scalability and cross-platform compatibility of applications through captured metrics, testing frameworks, and debugging methodologies.
- Technical documentation through all stages of development
- Create design, develop modules, and coordinate efforts with the development team, working on application architectural implementation
- Collaborate with Product Analysts and Product Managers to estimate and plan work and provide status updates to stakeholders
- Create a close working relationship with business partners to identify the pain points and provide better experience to clients
- Establish strong relationships, and proactively communicate, with team members as well as individuals across the organisation
Requirements
- Degree in Computer Science or related discipline with 6-10 years of experience.
- Proficiency with server side languages such as Nodejs, Python, shell scripting
- Quick adoption of new technologies .
- Proficiency with at least one no-sql database such as MongoDB.
- Experience with platform components and REST APIs, to define platform interfaces and boundaries
- Experience creating a loosely coupled, services oriented design that can scale for large volumes of data
- Experience supporting extensibility, to plug new modules or services without requiring re-design
- Expertise in object oriented programming and applying OO principles patterns
- Good command over CI/CD processes.
- Excellent communication and collaboration skills with project members and stakeholders.
- Good problem solving skills.
- Very high sense of ownership.
- Deep interest and passion for technology
- Prior experience of leading software teams
- Ability to plan projects, execute them and meet the deadline
About the role(s):
Software development and platform engineering has driven our success and growth of our platform & data businesses. We are now looking for more developers to join our team and help us build the best financial inclusion platform in the world. You'll be an integral part of product development team working collaboratively with cross functional team of business heads, product managers, credit risk experts, data scientists and technologists to iteratively design and build fintech products. You'll be constantly be challenged and you'll have the freedom to discover and advocate new technologies.
Requirements:
We are looking for people who are truly full stack, and are as comfortable working on javascript front end as they are debugging database interactions, or improving their CloudFormation templates. While we are open to any degree and colleges, we are look for people who prides in being a coder and have demonstrable (3+ years) experience in software development. In particular we look for people who can:
- Code backend services, ideally using Node.js or Java, or other server side compiled language.
- Design and develop Rest API with integrations to lots of external systems. Experience of GraphQL is an advantage
- Develop modern and secure web front ends, ideally using React, Express and Redux.
- Interface with No-SQL/ MongoDB or SQL based data bases (PortgresSQL).
- Deploy their code into the cloud and support it there, ideally on AWS and GitHub. Experience with kubernetes and serverless is an advantage.
- Deliver in agile manner while coding cleanly, automating testing and clean coding, simple solutions, automated testing and continuous deployment.
- Takes ownership of a feature from the original idea through to live.
Attractive salary compensation including employee stock options, 10% time free to pursue own project, paid training and education support.
We truly practice flexible time with focus on output and core hours for team collaboration. While we are mostly working remotely at Fundfina and are open to applications across India, we will prefer that you are open to commuting to Mumbai or Bangalore or Delhi offices when required.
By submitting your application, you agree that Fundfina may collect your personal data for recruitment purposes.
- Hands-on Java Engineers, with experience building consumer-facing or enterprise applications using Java stack – Spring, Hibernate, MySQL
- Strong problem solving and analytical skills
- Strong understanding of Object-Oriented Programming concepts and Design patterns.
Do You Know? (Skills good to have)
- Exposure to building service-oriented distributed systems
- In building systems that process big data in a distributed environment, either in real-time streaming or offline batching.
- In messaging systems like Kafka, RabbitMQ, kinesis, etc.
- In real-time computation tools like Storm / Spark or Hadoop-based tools.
- In Data warehousing technologies like Redshift, BigQuery, etc.
Responsibilities:
- 4+ years of work experience
- Build intuition of the product as a whole
- Gather requirements from stakeholders, derive problem statements and plan design engagements. Also, proactively launch efforts to improve different aspects of the product
- Conduct research to understand real world practices and usage behaviours employing suitable methods and accessories
- Analyse findings, derive meaningful and actionable insights from research
- Create functions, features and formulate optimised task flows to solve business problems and cater to user needs in collaboration with other stakeholders
- Interpret the solution on to an interface using the principles of digital psychology, visual design and interaction design for web or/and mobile
- Present design propositions and solutions to stakeholders using wireframes, mock-ups or high fidelity prototypes, receive feedback, advocate for best practices and iterate based on feedback
- Decipher usage pattern with the help of analytics and iterate design to be more efficient
- Cultivate efficient frameworks and practices for the enrichment of the team and contribute for the improvement of design system
Mandatory Skills
- Experienced and well versed in conducting different methods of research and usability testing
- Good knowledge and understanding of design principles, interaction design standards and UI patterns for web and mobile
- In depth understanding of the elements of a design system
- Great aptitude for solving complex business problems
Good to have skills
- Design specialisations - Illustration, motion design, graphic design, data visualisation, service design
- Domain specialisations - E-comm & B-B
- Cross-functional skills - Technological
Candidates with published/ written case studies will be preferred
- In this role, you will Design, Develop and Deploy applications based on HTML, ReactJS, JS as front-end. You are a creative and technically skilled individual responsible for bringing great user experience and design to life. You create reusable, extensible, flexible, high-performing web applications from front end to back end.
- Execute in an agile environment using industry standard tools and delivering weekly code releases Develop and test for cross browser, cross platform applications.
- Experience in product designing, distributed architecture.
- Have a demonstrated track record of End to End product engineering responsibility











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