Cutshort logo
A fast-growing SaaS commerce company permanent WFH & Office logo
Sr, Customer Success Manager
A fast-growing SaaS commerce company permanent WFH & Office
Sr, Customer Success Manager
A fast-growing SaaS commerce company permanent WFH & Office's logo

Sr, Customer Success Manager

at A fast-growing SaaS commerce company permanent WFH & Office

Agency job
4 - 7 yrs
₹15L - ₹20L / yr
Remote, Bengaluru (Bangalore)
Skills
Human Resources (HR)
Saas Products
What is the role?
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Deqode
at Deqode
1 recruiter
Apoorva Jain
Posted by Apoorva Jain
Bengaluru (Bangalore), Pune, Mumbai, Nagpur, Ahmedabad
3 - 7 yrs
₹3L - ₹14L / yr
skill iconPython
skill iconDjango
skill iconFlask
FastAPI
skill iconAmazon Web Services (AWS)
+2 more

Job Summary:


Deqode is looking for a highly motivated and experienced Python + AWS Developer to join our growing technology team. This role demands hands-on experience in backend development, cloud infrastructure (AWS), containerization, automation, and client communication. The ideal candidate should be a self-starter with a strong technical foundation and a passion for delivering high-quality, scalable solutions in a client-facing environment.


Key Responsibilities:

  • Design, develop, and deploy backend services and APIs using Python.
  • Build and maintain scalable infrastructure on AWS (EC2, S3, Lambda, RDS, etc.).
  • Automate deployments and infrastructure with Terraform and Jenkins/GitHub Actions.
  • Implement containerized environments using Docker and manage orchestration via Kubernetes.
  • Write automation and scripting solutions in Bash/Shell to streamline operations.
  • Work with relational databases like MySQL and SQL, including query optimization.
  • Collaborate directly with clients to understand requirements and provide technical solutions.
  • Ensure system reliability, performance, and scalability across environments.


Required Skills:

  • 3.5+ years of hands-on experience in Python development.
  • Strong expertise in AWS services such as EC2, Lambda, S3, RDS, IAM, CloudWatch.
  • Good understanding of Terraform or other Infrastructure as Code tools.
  • Proficient with Docker and container orchestration using Kubernetes.
  • Experience with CI/CD tools like Jenkins or GitHub Actions.
  • Strong command of SQL/MySQL and scripting with Bash/Shell.
  • Experience working with external clients or in client-facing roles

.

Preferred Qualifications:

  • AWS Certification (e.g., AWS Certified Developer or DevOps Engineer).
  • Familiarity with Agile/Scrum methodologies.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.


Read more
Information Technology Services
Information Technology Services
Agency job
via Jobdost by Sathish Kumar
Pune
5 - 8 yrs
₹10L - ₹20L / yr
Data Warehouse (DWH)
Informatica
ETL
Relational Database (RDBMS)
SQL
+4 more
Sr. Database Engineer :
Preferred Education & Experience:
•Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics or related technical field or equivalent practical experience.

Well-versed in and 5+ years of hands-on demonstrable experience with:
▪Data Analysis & Data Modeling
Database Design & Implementation
Database Performance Tuning & Optimization
▪PL/pgSQL & SQL
•5+ years of hands-on development experience in Relational Database (PostgreSQL/SQL
Server/Oracle).
•5+ years of hands-on development experience in SQL, PL/PgSQL, including stored procedures,
functions, triggers, and views.
Hands-on experience with demonstrable working experience in Database Design Principles, SQL
Query Optimization Techniques, Index Management, Integrity Checks, Statistics, and Isolation
levels.
Hands-on experience with demonstrable working experience in Database Read & Write
Performance Tuning & Optimization.
•Knowledge and Experience working in Domain Driven Design (DDD) Concepts, Object Oriented
Programming System (OOPS) Concepts, Cloud Architecture Concepts, NoSQL Database Concepts
are added values
•Knowledge and working experience in Oil & Gas, Financial, & Automotive Domains is a plus
Hands-on development experience in one or more NoSQL datastores such as Cassandra, HBase,
MongoDB, DynamoDB, Elastic Search, Neo4J, etc. a plus

Job Location : Pune/Remote

Work Timings : 2.30 pm-11:30 pm

Joining Period : Immediate-20 day
Read more
GoComet
at GoComet
3 recruiters
Priyanka Soankamble
Posted by Priyanka Soankamble
Remote only
3 - 7 yrs
₹10L - ₹17L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Cucumber

 

We are looking for an SDET / QA automation engineer who is ambitious, hardworking and passionate about ensuring that the products we deliver provide a great experience to the end-users.

 

Job Responsibilities- **

  • Test execution, test result capture and assurance on quality
  • Set up automation frameworks from Integrate testing systems with the CI/CD pipeline to create a seamless process for product delivery.
  • Understand business requirements clearly, develop comprehensive test cases and create automation scripts for all functionalities of the product
  • Ensure effective communication of project and testing status to development and design teams
  • Work collaboratively with an agile team involving constant interaction with the developers, product owners, designers and key business stakeholders

 

 

*Key Prerequisites- *

  • 3+ years of experience in automation testing
  • Will be a plus if has experience in a product-based company
  • In-depth understanding of Java, Selenium, Cucumber, TestNG
  • Excellent designing and programming
  • Understanding of manual and automation testing
  • A focus on detail including automated tests and documentation
  • Good communication skills
  • Ambitious and passionate about QA
  • A great teammate and self-starter that is comfortable working in a rapidly changing environment and taking initiative with limited resources
  • Comfortable managing multiple assignments with competing priorities and tight deadlines
  • Experience in DevOps is a plus
  • Fast learner

 

What You Get:

  • Hands-on experience at a well-funded and fast-growing company
  • Work side by side with founders and get as much responsibility as you can take. You are the limit!
  • Huge scope for career growth in QA as the venture expands globally with multiple products
  • Come join us as a young leader and let’s build a large global business

Working Days: 5

 

Location: Remote.

 

 

Check our website http://www.gocomet.com/">www.gocomet.com to see some of the amazing work we have been doing.

We are a cloud-based logistics resource management (LRM) platform connecting manufacturers and their carriers to automate shipment procurement, tracking and invoice reconciliation. We combine the power of shipper’s data with our progressive machine intelligence software to drive down freight costs, optimize operations, automate invoice reconciliation and analyses performance. At GoComet (www. gocomet.com), we strive to help our employees find passion and purpose. Join us in changing the way the world works We are looking for an SDET / QA automation engineer who is ambitious, hardworking and passionate about ensuring that the products we deliver provide a great experience to the end-users.

Read more
Culture Holidays India Pvt Ltd
at Culture Holidays India Pvt Ltd
2 candid answers
Apoorva HR
Posted by Apoorva HR
Delhi
4 - 6 yrs
₹4L - ₹7L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+5 more

Job Responsibilities


1. Demonstrated knowledge of mobile technologies, such as HTML, CSS and jQuery


2. Experience in .NET Framework


3. Programming language C# and SQL Database


4. Knowledge of MVC will be an added advantage


5. 2+ years’ experience in mobile and software development/freshers can also apply



Job Requirements

 

1. Candidates need to have good communication skills


2. Ready to learn new technologies


3. Candidates need to have good analytics skills


4. Effectively communicate with team members


5. Problem-solving skills



What you will get


1. Monday-Friday- Work from Office, Saturday-Work from home 


2. Employee of the Month- Reward and Recognition program.


3. Health Insurance



*Preference will be given to candidates from the Delhi region.

Read more
Testrig Technologies
Pune
0 - 5 yrs
₹2L - ₹3L / yr
skill iconJava
Selenium
TestNG
Manual testing
Test Automation (QA)
*0-5 yr of experience in Manual or Automation testing
*Automation tester : should have good experience in Selenium, Java and TestNG
*Manual tester : should have good experience and understanding of functional and API testing
*should have good communication skill and be a team player
Read more
snva ventures
at snva ventures
2 recruiters
Vishesh Tyagi
Posted by Vishesh Tyagi
Noida
1 - 5 yrs
₹2.5L - ₹6L / yr
International sales
Job description
 
· Promote/Sell various IT training/certifications to the working professionals/students.
· Intensely following up with the prospects clients/students and closing the sales within the sales cycle.
· Generate new leads, create sales pipeline and following with the closure.
· Obtaining client information Counsel Professional for trainings/certifications.
· Reaching out professionals/clients by making outbound calls, emails and if also face to face meetings/counseling if required.
· Selling Advertising Different s in the different geographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundaries
· Negotiating and closing the deals.
· Diligently communicating, aggressive follow up and priming the lead through different channels.
Read more
indiagold
at indiagold
1 video
3 recruiters
Bhavana Mittal
Posted by Bhavana Mittal
Remote, Gurugram
2 - 4 yrs
₹15L - ₹20L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)

We are looking for a highly motivated senior developer with at least 3+ years of strong hands-on experience in Java to join our startup. You would be playing pivotal role in contributing to the initial tech stack. You would be further responsible for designing and implementing product requirements that are highly usable, scalable, extensible and maintainable. You should be comfortable on working across different technologies/frameworks that we work on - Microservices, Java, Spring, Spring Boot, MySQL, Kubernetes, AWS.

Responsibilities and Duties:

  • Design and build scalable REST APIs on Spring Boot
  • Develop, test, tune for performance and deploy microservices
  • Collaborate with the team, optimize and refactor the back-end architecture
  • Maintain high standards of quality for code, documentation and other deliverables
  • Active cross-team coordination would be expected
  • Architecture and tech stack discussions to optimize for increasing server load
  • DevOps tasks along with AWS features exploration

What are we looking for?

  • Strong 3+ year experience in Core Java & backend technologies
  • Good working knowledge of design patterns & OOAD
  • Excellent analytical and problem-solving skills
  • The skills that we consider: Java, MySQL/RDS, Spring/ Play, Maven, Redis, Kafka/SQS, Elasticsearch, AWS
  • Experience with designing, implementing and deploying microservices
  • Previously worked in a startup
Read more
Online Gaming Firm
Online Gaming Firm
Agency job
via zyoin by RAKESH RANJAN
Bengaluru (Bangalore)
3 - 12 yrs
₹20L - ₹50L / yr
skill iconJava
J2EE
skill iconSpring Boot
Microservices
Distributed Systems

Role Description

 

The SDE 2/3 will be part of the engineering/development team in Games24x7 Pvt. Ltd. and will be responsible for taking ownership of the core products of the company. The applicant must have good communication, interpersonal, technical and analytical skills in order to take part in the collaborative and cooperative development process that delivers the high quality software we use to provide the best possible playing experience to our players. He/she must be an expert in the Java programming language and needs to be familiar with popular IDEs, tools and scripting languages on the Linux operating system. Familiarity with an RDBMS, preferably PostgreSQL, is essential to succeed in this position.

 

General Accountabilities/Job Responsibilities:

 

  • Participate in the requirements analysis, design, development and testing of applications.
  • Write clean and efficient code and stay hands-on with it.
  • Write high level code, code review, unit testing and deployment.
  • Ensure practical application of design principles with a focus on the user experience, usability, template designs, cross browser issues and client server concepts.
  • Contribute to the development of project estimates, scheduling, and deliverables.
  • Work closely with QA team to determine testing requirements to ensure full coverage and best quality of product.
  • Take up the opportunities to mentor and guide junior team members in excelling their jobs.

 

Requirements:

 

  • B.E. /B.Tech. in Computer Science or MCA from a reputed university.
  • 3-12 years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
  • Hands on experience in core Java, multithreading, RMI, socket programing, JDBC, NIO, webservices and design patterns.
  • Knowledge of distributed system, distributed caching, messaging frameworks, ESB etc.
  • Experience in Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database
  • Additionally, knowledge of HBase, Hadoop and Hive is desirable.
  • Familiarity with message queue systems and AMQP and Kafka is desirable.
  • Experience as a participant in agile methodologies.
  • Excellent written and verbal communication skills and presentation skills.
  • This is not a fullstack requirement, we are looking for a purely backend expert.
Read more
Contemporary Ayurvedic Products Co.
Contemporary Ayurvedic Products Co.
Agency job
via Unnati by Rakhi Gayen
Gurugram
1 - 3 yrs
₹2.5L - ₹4L / yr
Marketing
Digital Marketing
Performance Evaluation
Here is a chance to work for a premium wellness company, and find your marketing skills appreciated and awarded too.

Our client is a heavenly blend of modern and traditional science and provides wellness services across many cities in India. Incorporated since 2010, it provides premium ayurvedic solution ranges for customers covering skin, hair, face and general health.

Certified by the Ministry of Health, their products sell across their 11 stores and many ecommerce websites, this startup is currently having a turnover of more than Rs.2 crores annually. They boast of premium clients using their elite range of products which are reasonably priced.
 
As a Performance Marketing Specialist, you will maintain, optimize and create performance marketing campaigns across Amazon, Flipkart, Google, Facebook, Instagram.
 
What you will do
  • Managing a sizeable marketing budget with full ownership of results
  • Managing campaigns end-to-end including budget planning, targeting, copy, creative, day-to-day optimization, A/B tests, etc. to continuously improve ROAS from the campaigns
  • Driving and tracking KPIs like revenue, conversions, CPA, CPI, etc. on daily basis and create performance reports
  • Iterating to create new ads, campaigns, messages, audiences that work for the brand
  • Keyword Selection and audience targeting
  • Working knowledge of analytics tools and proficiency in MS Excel

 


Candidate Profile:

 

What you need to have:

 
  • 1-3 years of on-job experience in running digital performance marketing
  • Should have independently managed monthly marketing budgets of at least INR 5L
  • Strong analytical skills, good ability to work with numbers to develop data-driven action and insights
  • Growth mindset leading to experiment without fear of failure
  • Test basis hypothesis for creativity, audience, and content

 

Read more
BSA Logistics
at BSA Logistics
1 recruiter
Maria Michael
Posted by Maria Michael
NCR (Delhi | Gurgaon | Noida)
1 - 4 yrs
₹2L - ₹3L / yr
Business administration
Communication Skills
Business Development
Management Information System (MIS)
Interpersonal Skills
+1 more
Urgently required a female candidate:

  • Good Communication and interpersonal skills
  • Proficient in MS Office
  • Well versed with written and spoken english
  • Self motivated and hard working
  • Salary no bar for deserving candidates
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos