Sr, Customer Success Manager

Roles and Responsibility

• Design, develop, and test software applications using Golang.
• Collaborate with the development team to identify and prioritize project requirements.
• Develop high-quality, efficient, and well-documented code.
• Participate in code reviews and contribute to improving overall code quality.
• Troubleshoot and resolve technical issues efficiently.
• Stay updated with industry trends and emerging technologies to enhance skills and knowledge.

Job Requirements

• Proficiency in Golang programming language.
• Experience with IT Services Consulting projects.
• Strong understanding of software development principles and methodologies.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication and interpersonal skills.

Technical Test Engineer Job Description

VoltusWave Technologies is hiring an experienced QA Manual Tester to ensure the quality and reliability of our web and mobile applications. This role involves hands-on testing, API validation using Postman, and monitoring AWS services.

Key Responsibilities

• Develop and execute test plans and cases for web and mobile applications.
• Perform API testing with Postman for functionality and reliability and security.
• Analyze logs across AWS services (e.g.DynamoDB, Lambda, S3, Cloudwatch) for debugging.
• Conduct manual testing, including regression, functional, and UAT.
• Log and manage defects using tools like JIRA.
• Collaborate closely with developers, product managers, and other stakeholders during the software development lifecycle.
• Stay updated with the latest tools and technologies in software testing and AWS.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2+ years of manual testing experience.
• Proficiency in AWS services for troubleshooting and log analysis.
• Experience in API testing using tools like Postman or similar platforms.
• Attention to detail, excellent problem-solving skills, and the ability to manage tasks efficiently.

Preferred Skills and Qualifications

• AWS certifications are a strong plus.
• Experience with CI/CD tools like GitLab or Jenkins.
• Familiarity with cloud technologies like Azure (in addition to AWS).

What You will do

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits

● Competitive salary.

● Work from anywhere.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including a top up insurance for COVID).

Location

Remote - work from anywhere

Executive - AR:-

 • Average ability on calling, spoken and written English with moderate medical billing knowledge. 

• Should be able to work independently with minimal supervision, on moderate and complex tasks with guidance from supervisors 

• Should be a team player and collaborate in solving the issues and problems. 

Roles & Responsibilities: 

• Ability to talk to insurance companies & check online for outstanding payments and document the conversation/ findings on patient account and assigned WP as per the standardization protocol with required accuracy. 

• Willingness to work in the night shift 

• Meet Compliance requirements like HIPPA etc. 

• Meet QMS and ISMS requirements 

• Meet productivity and quality standards.

Sr. Executive - AR:-

• Above average calling, spoken and written English skills, high medical billing knowledge 

• Should work independently, and with minimal supervision, on complex tasks with guidance from supervisors 

• Should be a team player and collaborate in solving the issues 

Roles & Responsibilities: 

• Ability to analyze a claim and talk to insurance companies & check online for outstanding payments and take necessary action, so that the claim is closed 

• Mentor and guide team members 

• Willing to work in Night shifts 

• Ensure required quality standards.

Analyst - AR:-

• Offers solutions, suggestions & improvements and also help on client specific reports to their immediate supervisor 

• Should be a team player, mentor the trainees and collaborate in solving the issues and problems 

Roles & Responsibilities: 

• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions. 

• Ensure required quality standards. 

• Clear the rejections 

• Check whether the response is received in a timely manner 

• Check process dashboard on time; if any rejection found 

• Generate Insurance Collection summary report grouping by Insurance and sub-grouping. 

• Work on the denial bucket claims 

• Resolve the denied claims 

Sr. Analyst - AR:-

• Capable of handling minimum team of 5-10 

• Identify the global issues proactively and offer resolutions and recommendation to eradicate from reoccurring. 

• Should be able to mentor the team members 

• Ability to generate client specific reports and assist immediate supervisor on day to day operational needs. 

• Exceed individual productivity and quality standards as per org policy. 

• Assist team to achieve the minimum productivity and quality benchmark. 

• Should be a team player and collaborate in solving the issues and problems. 

Roles & Responsibilities: 

• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions. 

• Ensure required quality standards. 

• Clear the rejections 

• Check whether the response is received in a timely manner 

• Check process dashboard on time; if any rejection found 

• Generate Insurance Collection summary report grouping by Insurance and sub-grouping. 

• Work on the denial bucket claims 

• Review EOB, post the denials and take appropriate action on the denials. 

• Resolve the denied claims.

Designation: Junior C/C++ Developer

Qualification: - MSc in Computer Science / Btech in CSc. or IT

Job Responsibilities:

·        Strong C/C++ programming skills

·        Strong Shell Scripting skills

·        Strong debugging skills using debuggers like GDB

·        Debug and resolve issues in existing codebase, identifying and fixing bugs to ensure the stability and performance of the software.

·        Familiarity with Linux programming environment.

***Immediate joiners preffered***

• 0 to 1 year of experience into Patient relationship & management
• Patient records management.
• Assist in Medical Billing
• Assist patient relatives from admission to discharge process.
• Collect feedback during patient discharge.
• Assist in daily operations & HR functions.
• Good command of the local language is essential, both written and verbal

Skills & Abilities:

1. Language: Java, J2EE, springboot, angular, react, node, (CSS: Tailwind CSS + angular Material) etc.

2. OS : Linux, windows

3. Database : Oracle, postgres, PL/SQL

4. Desirable : API integration, CI/CD, automation, working experience in the mobile financial domain

5. Able to mentor and guide juniors

6. Able to resolve customer queries independently

7. Able to write test cases  and execute test plans

8. Added advantage (Good to have): application security, RabbitMQ, Apache Kafka, Grafana, Prometheus, MongoDB, shell scripting basics

Job Purpose: At the Mobiquity project engineering team, our core job is to customize, install, configure and support the customer during the entire project lifecycle.

Principal Accountabilities Development

1. Write code in Java and java based technologies as well as web GUI development using latest technologies like, angular, react, conforming to company guidelines against written requirements & high-level design documents, particularly for complex modules that cannot be handled by junior developers. Work in an IDE while developing code ( especially in Java) and use GIT, SVN or any other CM tool being used in the company, for checking in and checking out the code being developed.

2. Submit developed code for review, incorporate required changes and conduct Unit testing, after preparing Unit Test Plans and necessary stubs.

3. Review code offered by others and document response in assigned format.

4. Participate in (a) the integration of the developed code with code developed by other team members (this could happen on customer premises if appropriate environment is not available in-house) (b) preparation of the environment for integration testing (c) execution of integration testing (d) fixing the problems relating to the offered code as discovered in the integration testing.

5. Participate in load testing conducted on the final product and fix problems encountered.

6. Assist Product Validation Group in setting up the test environment, writing test cases, generating stubs and executing tests.

7. Review test cases written by the Product Validation Group.

8. Install product in customer location, train the customer reps on product features and operation & maintenance procedures, and complete user acceptance testing, making any changes in the final deliverable as required.

9. Handle customer queries and complaints received directly or through the company support organization.

10. Change code to fix reported customer problems after trouble shooting, get the fix reviewed and complete selective regression testing.

11. Draft user documentation for consolidation by the technical documentation team. This could include GUI, API, O&M and technical documentation relating to COTS. Review drafts prepared by junior developers.

12. Help maintain design requirement documents as directed.

13. Participate in the development, release, support & enhancement activity through multiple release cycles and multiple products

14. Proactively seek feedback/reviews on self-development, learning, and developed code. Responsible for completing the assigned task in all aspects by proactively seeking reviews, and updating the status to supervisors.

15. Ensure the task assigned is understood in all respects and communicate effectively and raise necessary alarms to reporting leads if anything is not understood or no progress is possible.

Capability Building

1. Assist junior developers in coding, testing, and troubleshooting.

2. Train and support a new member joining the team with little or no experience in the development environment, technology domain, and the specific work underway. Focus on scope of work familiarization.

Murf AI is a fast-growing Series A-funded startup backed by Elevation Capital and Matrix Partners India. Founded in 2020 by alumni of IIT Kharagpur, we have served 2 Mn+ voice-over projects through our core product, the Murf Studio, which now caters to customers in 100+ countries. 

We are working on simplifying voice audio and making high-quality voiceovers accessible to everyone, using artificial intelligence. Murf helps users create lifelike voiceovers in a matter of minutes, without the need for any recording equipment. (https://murf.ai/).

Some interesting facts about Murf AI:

Customers in 100+ countries

1Mn+ registered users

7X growth in revenue in the last 12 months

120+ voices in 20+ languages offered by Murf Studio

Job Description

We are looking for a React.js developer who has a good knowledge of modern (ES6+) Javascript to build the next generation of Murf AI Studio’s frontend. You would be responsible for building a feature packed cloud based tool for generating and editing synthetic media. You will build user-facing components and implement them with different workflows and toolchests like Redux and Flux. Your primary focus will be to develop a stable, robust, aesthetic and maintainable product. You also need a good understanding of the toolchain of modern web development including packers and transpilers and apply these pragmatically to achieve high quality deliverables.

Responsibilities

• Create new features or parts of applications, with a natural ability to deliver on short timelines.
• Develop components and libraries that are reusable and future-proof
• Confident in using UI/UX designs or wireframes to create the respective code and the application
• Use your knowledge on React.js and its lifecycle to maximise components performance across different devices and browsers
• Work with design and content teams, to improve customer facing landing and resource pages. 

Required Skills & Qualifications

• 1-3 years of experience in building complex react based applications
• Bachelor's degree in CS or similar fields
• Deep understanding of React.js and its fundamentals, ideally including modern features like hooks
• Excellent understanding of Javascript including the OOP concept and how shadow DOM and DOM work
• Experience with widely used React.js state managers like Flux, Redux, Thunks or Sagas
• Knowing modern ECMAScript
• Experience with data structure libraries like Immutable.js
• Knowledge of RESTful APIs
• Familiarity with modern front-end build pipelines and tools like Webpack, Babel, NPM etc.
• Knowledge of the overall browser rendering behaviour and measuring and optimising performance
• Strong hands-on experience with source code management systems like Git
• Understanding of what the business / stakeholders need and transfer that into your project

Extra Awesome

• Animation skills using CSS/SVG/JS
• Experience with AWS technologies such as Cloudfront, Lambda, S3.
• Understanding of authorisation mechanisms like OAuth, JSON Web Token
• Understanding of on-site Technical SEO and accessibility concepts

Desired Candidate Profile

• MBA from a premier institute/ CFA (USA)/ CA (ICAI)
• 2-4 years of post-qualification experience
• Clear financial and quantitative concepts
• Strong logical and analytical abilities
• Good communication, presentation and inter-personal skills
• Very strong Microsoft Excel financial modelling skills
• Openness to travel overseas for extended periods (3-4 weeks) for client meetings and on-site execution