Sr, Customer Success Manager
at A fast-growing SaaS commerce company permanent WFH & Office
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Shubham Vishwakarma
Full Stack Developer - Averlon
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Designation
Business Development Executive
Qualification
MBA
Experience
1 – 3 Years of IT Sales ( Knowledge of IT Sales & Product )
Location
Pune / Mumbai
Probation period
Up to 3 months
No. of candidate required
1 for Pune / 1 for Mumbai
Responsibility Skills
· Minimum of 1 to 3 years experience in sales, business development or similar role.
· Having good knowledge of CRM Software + Sales process.
· Ability to demonstrate & present CRM and other software to prospect & provide full fledge training to them.
· Responsible for IT sales(software) for B2B
· Generate leads through various marketing activities such as cold calling, references and various online sources.
· Client meetings with Negotiation closure & sales management.
· The candidate must have good communication skills and convincing skills.
· Manage all communication with clients over mail & in written.
· Building Business relationships with current and potential client.
· Close deal and handle negotiation with the decision makers of prospects.
· Ability to meet individual & Branch targets.
Mandatory Required Assets
· Laptop, Bike
Additional Skill
· Proficiency in CRM software, Market knowledge, Time management and planning skills
· Good communication skills (verbal and written) and convincing skills
- Selling the company's medications to doctors, pharmacists, and healthcare professionals.
- Meeting with healthcare professionals to promote company medications.
- Achieving sales targets set by the company.
- Developing an in-depth understanding of company medications.
- Building and maintaining business relationships for repeat purchases.
- Lead generation and following up on leads.
- Researching competitor medications and market performances.
- Staying updated on medical field developments for effective business strategies.
- Any other responsibilities as assigned by the company.
Requirements:
- Age: Not above 30 years.
- Bachelor's degree in pharmacy or any other field.
- Proven medical sales experience.
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
- Strong negotiation skills.
- Excellent organizational and communication skills.
- Exceptional customer service skills.
- Persuasive and resilient.
HTML/CSS
jQuery
Javascript
Web Designer (HTML)
Job Type : Full-Time
Required Experience : 1 – 2 Years
Salary No bar for the right candidate
Location : SG Highway, Ahmedabad
Job Summary
Logicode Inc is looking for a Web designer with a creative bend for Ahmedabad location. The candidate will be closely working with the development team to create website layouts and graphics as per requirements. Experience of more than two years would be a big plus.
Basic Knowledge of ui/ux, Photoshop, Adobe xd will be plus.
Roles and Responsibilities :
- Study design briefs and establish requirements.
- Prepare rough drafts and present ideas.
- Developing design briefs by gathering information and data through research
- Design amendment after feedback.
- Writing semantic, modular front-end code using HTML5, CSS3, and W3C coding practices.
- Understanding of the concepts of progressive enhancement, mobile first and future friendly design.
- Experience with Twitter Bootstrap framework, LESS Preprocessor, jQuery library.
- Use of custom written JavaScript.
- Familiarity with browser testing and debugging.
- The ability to search, navigate and effect change in a CMS environment is required.
- Basic understanding of UI/UX design principles.
Qualification :
B.E/B.Tech in Computer science or IT, BCA, MCA, Diploma
Key Skills:
Must Have a good hand on HTML5, CSS3, Javascript and Jquery.
If you have good hand on bootstrap3, Bootstrap4, sass it will be plus point
Ruby on Rails (ROR)
Python
NodeJS (Node.js)We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.
Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/
We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals
Roles & Responsibilities
Responsibilities:
- Responsible for providing technical leadership, design and development of complex pieces of the service oriented architecture based platform.
- Modelling Database Design for large scale applications.
- Develop for performance engineering.
- Design for the right use of micro services, containerization and observability.
- Drive technology and product innovation through rapid prototyping and iterative development.
- Create reference implementation for our integrations and for backward compatibility.
- Not interested in managerial responsibilities
Requirements, Desired Skills and Experience
- Tech Stack based on Ruby-on-Rails, Python-Django or Node.js frameworks.
- Engineering degree
Opportunities for the right candidate
- Build and develop SaaS and PaaS products from scratch
- Build the best-in-class UX based products
- State of Art technologies (Latest trends in the industry)
- Work with a well-knit team, almost like one’s family
- Startup culture and advantages of working in a co-working space
- Performance based career progress and high visibility with management and founders
**Job Title: Content Writer (Technical Focus)**
**Job Description:**
We are seeking a skilled Content Writer with a strong background in technical writing to join our team. The ideal candidate will have a passion for creating engaging content that simplifies complex technical concepts for a diverse audience. As a Content Writer, you will play a key role in producing high-quality documentation, articles, blog posts, and other written materials that showcase our products and services.
**Responsibilities:**
1. **Create Compelling Content:** Produce clear, concise, and engaging content for various mediums including blog posts, articles, whitepapers, case studies, and product documentation.
2. **Technical Writing:** Translate complex technical concepts into easy-to-understand, accessible content for both technical and non-technical audiences.
3. **Collaborate with Subject Matter Experts (SMEs):** Work closely with product managers, engineers, and other stakeholders to gather information and insights for content creation.
4. **Content Strategy:** Contribute to content strategy development by identifying key topics, trends, and areas for content expansion.
5. **Content Optimization:** Ensure all content is optimized for SEO, readability, and user experience, following best practices for online content.
6. **Quality Assurance:** Review and edit content to ensure accuracy, clarity, consistency, and adherence to brand voice and style guidelines.
7. **Stay Updated:** Keep abreast of industry trends, new technologies, and best practices in technical writing and content creation.
**Requirements:**
1. **Proven Experience:** Minimum 2 years of experience in content writing, with a focus on technical writing.
2. **Strong Writing Skills:** Exceptional writing, editing, and proofreading skills with meticulous attention to detail.
3. **Technical Aptitude:** Solid understanding of technical concepts related to software, IT, engineering, or other relevant fields.
4. **Communication Skills:** Ability to communicate complex ideas effectively to both technical and non-technical audiences.
5. **Collaborative Spirit:** Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
6. **Adaptability:** Ability to work in a fast-paced environment and adapt quickly to changing priorities and deadlines.
7. **Tools Proficiency:** Familiarity with content management systems (CMS), SEO tools, and other relevant software is a plus.
**Education:**
Bachelor’s degree in English, Journalism, Communications, Computer Science, or a related field.
**Preferred Qualifications:**
- Experience with software documentation tools such as Confluence, MadCap Flare, or similar.
- Knowledge of HTML, CSS, and basic web design principles.
- Experience with Agile development methodologies.
**Benefits:**
- Competitive salary
- Health insurance
- Retirement savings plan
- Flexible work hours
- Professional development opportunities
- Dynamic and collaborative work environment
**How to Apply:**
If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume, cover letter, and writing samples to [contact email]. Include "Content Writer Application" in the subject line. We look forward to hearing from you!
Data ScienceWe are working on AI for medical images. We need someone who can run pre trained models and also train new ones
This innovative startup offers ready to drink alcoholic beverages for the global Indian. They are disrupting a $35bn market by offering consumers more choice, better packaging and an aspirational experience. The company is on track to be sold in more than 1000 outlets by the end of the year, and has raised a seed round of ~ $500mn from well known VCs and founders including First Cheque, Letsventure and Bhavish Agarwal.
The company was founded by an IIT Bombay alum who has more than a decade of experience in established global FMCG companies like P&G, as well as startups like Ola and FoodPanda.
As a Key Account Manager, you will be developing and managing a portfolio of Key Accounts and handling off-premise as well on on-premise sales.
What you will do:
- Handling key accounts, strategizing and driving sales and ensuring increase in business for the company
- Acquiring a thorough understanding of the business needs and requirements of the key customers
- Educating and updating the customers about the company’s products
- Serving as an important link of communication between key customers and the management
- Building and maintaining long-term professional relationships with the customers, obtaining feedback from customers and also handling escalations, if any
- Handling contracts and renewal with regards to the key accounts assigned
- Handling the commercial agreements, pricing, quotations etc. of the key accounts managed and reporting the same to the management
- Periodic review and course correction of sales plans as well as the key accounts and reporting the same to the management
- Handling internal stakeholders such as various internal teams and external stakeholders such as customers
- Analyzing and having an in-depth knowledge of competition and current market trends and reporting the same to the management in regular intervals
- Ensuring compliance of Government rules, laws and regulations while handling various documents, contracts and agreements
Desired Candidate Profile
What you need to have:- Graduation is a must
- Relevant work experience of handling sales and key accounts
- Previous work experience of handling a team is required
- Previous work experience from Beverage industry is required
- Excellent communication, negotiation, presentation and listening skills
- Proficiency in MS Office Suite
- A positive attitude towards achieving targets and closing sales
• Investment accounting & reporting for insurance entities in scope
• Performs and review accounting functions, and maintains and prepares month-end, quarter-end and annual reports (GAAP & STAT) for assigned asset and investment accounting areas
• Preparation and review of Balance sheet, P&L and Cash reconciliations for Investment accounting entities
• Posting and review of Manual Journals for investment products such as equities, Bonds, derivatives
• Impairment processing as per US and European GAAP
• Working on complex derivative instruments, netting
• Monthly/Quarterly/Annual reporting- Statutory and Regulatory
• Working on tools like SAP, FAH, Bloomberg, Business objects (BO) etc
• Regular communication with onshore counterpart via e-mail, instant messenger and telephonic calls
• Mentoring team members, process associates and carries out process improvement initiatives in the investment accounting area
• All deliverables to be met at 100% SLA (both quality and timeliness)- SLA Governance
• Ensure 100% compliance and deadlines
• Daily journal entries for Investment purchase, sale and cash management
• Monthly accruals for interest, market value and premium/discount amortization
• 10-13 years of experience in managing Mainframe infrastructure services/ teams, with a previous experience of hands on console and batch operations working in 24/7 set up.
• Ability to work within tight deadlines and effectively prioritize and execute tasks in a fast-paced environment.
• Proven track record of working in a multi-task, International environment with ability to work effectively cross border (Lithuania, Denmark)
• Proven track record of successful people development, talent retention and building internal career paths for the team.
• Deep knowledge of MF operating systems, MF hardware technologies, Online systems like CICS, DB2, MQ and understand, guide the whole infrastructure. experience in Production Control,Mainframe ConsoLe Operation..
• Broad knowledge of best practice process frameworks like ITIL
• Excellent communication skills - verbal and written - with the ability to collaborate well in a team and with leaders and partners in a geographically dispersed global environment
• Proven leadership skills with excellent understanding of Team objectives and goals and how they create value for the customers.
• Mainframe setup, Scheduling tools like IWS/OPC, Batch & Console monitoring tools, Ability to handle sev 1 and sev 2 major incident recovery bridges. proactive in approach is required.
• Track availability and Batch SLA's and taking proactive measures to avoid the risk of SLA breaches with a foresighted approach.
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Full Stack Developer - Averlon