
Sr, Customer Success Manager
at A fast-growing SaaS commerce company permanent WFH & Office
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring

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Must-Have Skills
1. Mobile Test Automation – Strong hands-on experience in Espresso (Android),
XCUITest (iOS), and WebDriverIO for web & mobile hybrid apps.
2. Programming Languages – Proficiency in Java, Kotlin, Swift, and
JavaScript/TypeScript.
3. Test Frameworks & Tools – Experience with JUnit, TestNG, Mocha, Appium
(optional), WebDriverIO.
4. CI/CD & DevOps – Hands-on experience in Jenkins, CircleCI, GitHub Actions, and
Bitrise.
5. Version Control – Strong knowledge of Git, GitHub, Bitbucket.
6. Cloud Device Testing – Experience with Sauce Labs, BrowserStack, AWS Device
Farm, or Firebase Test Lab.
7. API Testing – Hands-on experience with Postman, REST Assured, or Kotlin for
API automation.
8. Performance Testing – Exposure to mobile performance testing using tools like
Android Profiler, Xcode Instruments, JMeter.
9. Agile & Collaboration – Familiarity with JIRA, Rally, Confluence, and working in
Agile environments.
10. Debugging & Troubleshooting – Strong ability to debug test failures and optimize
automation performance.
Develop and execute automation test scripts for Android (Espresso/JetPack
Compose) and iOS (XCUITest) applications.
● Work closely with development and QA teams to ensure complete test coverage
and seamless integration.
● Maintain and optimize existing test automation frameworks for scalability,
reliability, and performance.
● Set up and manage automation testing workflows in CI/CD pipelines using Jenkins, CircleCI, and other tools.
About LimeTray
LimeTray is a leading SaaS company that provides digital infrastructure to F&B businesses, helping them streamline operations, grow their online presence, and boost customer engagement. We work with thousands of restaurants and cloud kitchens across India and internationally, offering them a full-stack platform that includes online ordering, CRM, loyalty programs, and more. Our mission is to enable restaurants to compete in the digital age with powerful, easy-to-use technology.
About the Job – Account Manager
Key responsibilities:
- Engage an assigned portfolio of restaurants to help them derive maximum value from LimeTray's products.
- Act as a consultant to key accounts—resolving their needs using LimeTray’s solutions and maintaining strong relationships.
- Drive renewal revenue through proactive planning and support.
- Upsell additional products and services to existing clients to generate incremental revenue.
- Serve as the primary point of contact for large accounts, promoting trust and customer satisfaction.
- Monitor key metrics such as revenue, adoption, and churn for your portfolio.
- Create client success stories to support new customer acquisition.
- Collaborate with the product team to improve regional product adoption strategies.
Perks:
5 days working | Medical insurance | Career growth opportunities | Collaborative, dynamic work environment
Skill(s) required:
Client Interaction | Client Relationship Management | Effective Communication (written & spoken English) | Interpersonal Skills | MS Excel & PowerPoint | Negotiation & Presentation Skills | Report Generation & Writing
Who can apply:
Only candidates who:
- Have a minimum of 1 year of experience
- Are based in Delhi or Gurgaon
Other requirements:
- A bachelor’s degree in Business, Sales, Marketing, or a related field
- Internship/full-time experience in Sales or Marketing (SaaS industry preferred)
- Understanding of Indian market customer interactions
- Strong communication and interpersonal skills (non-negotiable)
- Self-motivated, proactive, and capable of working independently
- Track record of meeting/exceeding targets
- Familiarity with CRM tools and Office Suite (Excel, Word, PowerPoint)
- Mandatory: Laptop and smartphone (BYOD policy)
Salary:
2 months probation
- 15,000 stipend during probation
Annual CTC: ₹ 3,00,000 – ₹ 4,00,000
- Fixed pay: ₹ 3,00,000 - ₹ 3,50,000
- Variable pay: ₹ 0 – ₹ 50,000

As a Principal Software Engineer on our team, you will:
- Design and deliver the next generation of Toast products using our technology stack, which includes Kotlin, DynamoDB, React, Pulsar, Apache Camel, GraphQL, and Big Data technologies.
- Collaborate with our Data Platform teams to develop best-in-class reporting and analytics products.
- Document solution designs, write and review code, test, and roll out solutions to production. Capture and act on customer feedback to iteratively enhance the customer experience.
- Work closely with peers to optimize solution design for performance, flexibility, and scalability — enabling multiple product and engineering teams to work on a shared framework and platform.
- Partner with UX, Product Management, QA, and other engineering teams to build robust, high-quality solutions in a fast-moving, complex environment.
- Coach and mentor engineers on best practices and modern software development standards.
Do you have the right ingredients? (Requirements)
- 12+ years of software development experience.
- Proven experience in delivering high-quality, reliable, and scalable services to production in a continuous delivery environment.
- Expertise in AI, Cloud technologies, Image Processing, and Full Stack Development.
- Strong database skills, proficient in SQL Server, PostgreSQL, or DynamoDB.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
- Proficient in one or more object-oriented programming languages like Java, Kotlin, or C#.
- Hands-on experience working in Agile/Scrum environments.
- Demonstrated ability to lead the development and scaling of mission-critical platform components.
- Strong problem-solving skills, with the ability to navigate complex and ambiguous challenges and clearly communicate solutions.
- Skilled in balancing delivery speed with platform stability.
- Passionate about writing clean, maintainable, and impactful code.
- Experience in mentoring and coaching other engineers.
- Experience: 1+ yrs - 3yrs
- Key Skills:
- Expert Proficiency in anyone the below programming language - Java, Node JS, PHP or GoLang
- Expert Computer Science fundamentals like Data Structures, Algorithms, Time Complexity, and others
- Strong Microservices, REST API, Git source control, CI/CD, and other latest technology trends
- Strong System Design, DB Design proficiency
- Strong knowledge in Design Patterns, best software development practices
- Good exposure to working in Open Source stack, E-Commerce, or Fintech domain.
Roles & Responsibilities:
Marathi Language is a Must
- Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
- Answer questions about our products or the company.
- Sale as per requirement from the students.
- Direct prospects to the field sales team when needed.
- Maintain Sales reports and update the CRM from time to time.
- Take and process orders in an accurate manner.
- Go the extra mile to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
Skills & Requirements:
- 6 months - 2 years of work experience in sales/business development/voice process.
- Excellent interpersonal and communication skills.
- Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
- Solution-oriented with effective problem-solving skills.
- Customer-Centric Approach.
- Positive attitude and Willingness to learn and excel.
Job Description: Senior Talent Acquisition Specialist (Non-IT)
Position Overview: The Senior Talent Acquisition Specialist (Non-IT) plays a crucial role in sourcing, attracting, and selecting qualified candidates for various non-information technology (IT) positions within the organization. This role involves collaborating with hiring managers, understanding their staffing needs, and executing recruitment strategies to ensure the acquisition of top-tier talent across different departments and functions.
Key Responsibilities:
1. Recruitment Strategy Development:
- Work closely with hiring managers and department heads to understand their staffing needs, job requirements, and team dynamics.
- Develop comprehensive recruitment strategies for various non-IT roles, considering different sourcing channels and candidate pools.
2. Sourcing and Candidate Identification:
- Utilize various sourcing methods such as job boards, social media, networking events, referrals, and direct sourcing to identify potential candidates.
- Conduct market research to stay updated on industry trends, salary benchmarks, and competitor practices.
3. Candidate Screening and Assessment:
- Review resumes and applications to identify candidates who meet the job requirements and organizational culture fit.
- Conduct initial phone screenings and interviews to assess candidates' qualifications, motivations, and alignment with company values.
4. Interview Coordination:
- Coordinate and schedule interviews between candidates and hiring teams.
- Provide guidance and support to hiring managers in conducting effective interviews, including developing interview questions and evaluation criteria.
5. Candidate Relationship Management:
- Maintain regular communication with candidates throughout the recruitment process, keeping them informed about their application status.
- Provide a positive candidate experience by addressing questions, concerns, and feedback promptly.
6. Employer Branding:
- Represent the organization in a positive and professional manner, both online and offline.
- Participate in employer branding initiatives to enhance the company's reputation as an employer of choice.
7. Offer Management and Negotiation:
- Extend job offers to selected candidates and negotiate compensation packages within established guidelines.
- Collaborate with HR and legal teams to ensure the accuracy and compliance of employment offers and related documentation.
8. Data and Reporting:
- Maintain accurate and up-to-date records of candidate interactions and recruitment activities in the applicant tracking system (ATS).
- Generate recruitment metrics and reports to analyze the effectiveness of sourcing strategies and identify areas for improvement.
9. Collaboration and Continuous Improvement:
- Collaborate with cross-functional teams, including HR, hiring managers, and senior leadership, to align recruitment efforts with overall business goals.
- Stay updated on industry best practices and emerging recruitment trends to continuously improve the talent acquisition process.
Qualifications and Requirements:
- Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).
- Proven experience as a Talent Acquisition Specialist or Recruiter, preferably in non-IT sectors.
- Strong understanding of recruitment processes, techniques, and tools.
- Excellent communication and interpersonal skills.
- Familiarity with applicant tracking systems (ATS) and other recruitment software.
- Ability to handle multiple priorities and work in a fast-paced environment.
- High level of professionalism, ethics, and integrity.
Targets Vs Scope of Work
-Willing to work on Targets Weekly 9 Interviews & 2 Joiner’s per week is must.
-Should be able to work aggressively on Hiring Relevant Right Fit candidates only.
-Should be able to get Right Fit Skilled best Talent for the positions given to work on.
-You should be 100% Talent Acquisition profile only we don’t need Operations or HRBP role person to work in HR Talent Acquisition profiles.
-
IF YOU ARE WORKING ON Talent Acquisition profile & Willing to work in same then only apply with us.
What you will do:
- Working closely with the external auditors to achieve common goals
- Conducting Enabling Service Audit (HR, Admin, IT) once in 6 months for the verification of ISMS & QMS Standards
- Performing ISMS and Internal Audit
- Being part of the external Audits (ISMS, QMS & CMMI)
- Managing of implementation of ISMS
Desired Candidate Profile
What you need to have:- Strong communication and team building skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner
- Experience in ISO27001, Internal Audits, CMMI




Qualifications required- B.Tech/BE/MCA or equivalent
Experience required- 2 to 5 years.


