Cutshort logo
A fast-growing SaaS commerce company permanent WFH & Office logo
Sr, Customer Success Manager
A fast-growing SaaS commerce company permanent WFH & Office
Sr, Customer Success Manager
A fast-growing SaaS commerce company permanent WFH & Office's logo

Sr, Customer Success Manager

at A fast-growing SaaS commerce company permanent WFH & Office

Agency job
4 - 7 yrs
₹15L - ₹20L / yr
Remote, Bengaluru (Bangalore)
Skills
Human Resources (HR)
Saas Products
What is the role?
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

Similar jobs

xlnc technologies
at xlnc technologies
1 recruiter
Shraddha  Rawal
Posted by Shraddha Rawal
Mumbai
1 - 5 yrs
₹1L - ₹8L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
API
We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.


Must Have - PHP, API, Mysql, Sql


Skills And Qualifications

Strong knowledge of PHP web frameworks
Understanding the fully synchronous behavior of PHP
Understanding of API'S
Familiarity with SQL/MYSQL databases and their declarative query languages
Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
Knowledge of object oriented PHP programming
Understanding accessibility and security compliance (Depending on the specific project)
Strong knowledge of the common PHP or web server exploits and their solutions
Understanding fundamental design principles behind a scalable application
User authentication and authorization between multiple systems, servers, and environments
Integration of multiple data sources and databases into one system
Familiarity with limitations of PHP as a platform and its workarounds
Creating database schemas that represent and support business processes
understanding of code versioning tools, such as Git
Read more
Webtraffic Agency
at Webtraffic Agency
1 recruiter
Webtraffic Agency
Posted by Webtraffic Agency
Remote only
5 - 6 yrs
₹4L - ₹6L / yr
Team Management
Client Servicing
Business Development
Communication Skills
Lead management

                                                 

   Company Overview :

 

We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry. 

From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. Social Media, SEO, Content Ideation, Brand Identity, Collateral Design, Print / Packaging Design, Creative Design, Content Writing, UI & Web Design Tech, Performance Marketing, Press Release, Video Production, Tech & Innovation - our bouquet of services is customized to meet the unique goals of your business!

 

https://webtraffic.agency/


Job Profile - Lead Growth and Client Servicing ( Only for people based out of Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY )


Candidates (Strictly from Agency Background ) need to apply 

Resumes with the non-agency background will not be accepted


Responsibilities:

  • Identifying new revenue opportunities.
  • Building business relationships with current and potential clients.
  • Collaborating with management on sales goals.
  • Preparing for meetings via structured research about target client and their needs
  • Generate contact details of potential clients using tools like LinkedIn, lusha, ZoomInfo, Crunchbase, or various other lead gen tools and databases
  • Pitch and create a funnel and close deals
  • Ability to manage multiple projects for a variety of clients from concept to completion, on time and within budget
  • Responsible for strategic planning with a business head, network and build strategic relationships with leading industry players, brands, agencies, and vendors
  • Manage a portfolio of client accounts, ensuring successful campaign delivery and client satisfaction
  • Help understand client needs and provide input for building pitches
  • Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
  • Attending networking events to attract and retain clients.
  • Measuring and preparing report performance of all digital marketing campaigns and assessing against goals. (ROI and KPIs)
  • Collaborate with agencies and other vendor partners
  • Ensure that projects are completed on time and within budget.

Skills Required:

  • Experience of 5-6 years required in the digital marketing industry
  • Strong communication and management skills
  • Strong organizational and time management skills.
  • Enthusiastic to build good relationships with people.
  • Ability to work well in a team environment
  • Highly motivated and results-driven
  • Team Handling 
  • Microsoft Word, Excel and Powerpoint knowledge required

·  

Joining: Immediate and the candidate should have their own laptop.

Working Days: Monday to Friday. ( 5 days a week )

Location: Powai ( Mumbai ). Hybrid model 

Salary: As according to industry standards.

 -




 

 

 

 

 

 


Read more
Remote only
2 - 5 yrs
₹6L - ₹7L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+8 more

Role & Responsibilities

  • Design and develop complex, scalable web applications using Django and Python.
  • Collaborate closely with the product and design teams to define feature specifications.
  • Contribute to all phases of the development lifecycle - requirements analysis, development, testing, and production release.
  • Proactively identify bottlenecks in the system and work to mitigate them.
  • Ensure the best possible performance, quality, and responsiveness of applications.
  • Interface with clients to understand their business, goals, and visions for products.
  • Assist in the preparation and execution of technical meetings with clients.
  • Provide technical support to clients, help them understand our services, and resolve their issues timely.

Preferred Candidate Profile

  • 3+ years of experience in Django and Python development.
  • Strong understanding of the Django framework and Python language.
  • Good understanding of front-end technologies (HTML, CSS, JavaScript, AJAX).
  • Familiarity with RESTful APIs and Django Rest Framework.
  • Experience in working with relational databases (PostgreSQL, MySQL).
  • Excellent debugging and optimization skills.
  • Good understanding of software design patterns and principles.
  • Must be fluent in English, with excellent written and verbal communication skills.
  • Comfortable with working in a client-facing role and able to handle communications effectively.
  • Ability to work independently in a remote setup, manage tasks and time effectively.
  • Bachelor's degree in Computer Science, or a related field.

Perks and Benefits 

  • Salary: ₹ 7,00,000 per annum.
  • Work-from-home opportunity, offering a flexible work schedule.
  • Regular virtual team bonding activities.
  • Continuous learning opportunities with access to online courses.
  • Performance-based bonus structure.
  • Opportunities for growth and career advancement in a fast-growing company.
  • A team that values and prioritizes work-life balance.


If you meet the qualifications above and are interested in pursuing this role, we would love to hear from you. Apply now and join our dynamic team!

Read more
SipFundcom
at SipFundcom
1 recruiter
Prakash Kumar Vishwakarma
Posted by Prakash Kumar Vishwakarma
Bengaluru (Bangalore)
5 - 7 yrs
₹10L - ₹12L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
TypeScript
skill iconExpress
skill iconMongoDB
+3 more
Growing FinTech start-up looking for senior backend developer to create and maintain apis for the investment sector.

We are a fintech start-up founded by IIMA alumni with 20+ years- experience in finance industry. We have a robust
technology platform and an operations team. We offer wealth management, financial services and insurance
products to small and medium enterprises on technology platform.

• Work as part of a team developing web API and database.
• Help maintain code quality, organization, and automatization
• Effectively use tools and ingenuity to identify and fix defects before they become a problem
• Collaborate with team members to define, design, and ship new features
• Ensure top-notch performance, quality, and responsiveness of web API
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Read more
droom Technology
at droom Technology
1 recruiter
Parul Shrivastav
Posted by Parul Shrivastav
NCR (Delhi | Gurgaon | Noida)
2 - 10 yrs
₹4L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconPHP
Software Development
skill iconReact.js
Fullstack Developer
Want to be part of the most disruptive, innovative mobile commerce start-up in India with world- class team, long-term vision, and top global investors backing it up? Don’t just dream it. droom it !

As an engineering resource at droom, you will work on new challenges on daily basis, you will
focus on problem solving, and you will interact with our Silicon Valley based technology team on
a regular basis. We will operate in world-class and very fast-paced engineering environment and
you will be learning new things and making huge impact at the same time.
1. Frontend Technologies: Angular js, HTML, CSS Backend Technologies: NodeJS, PHP
2. Design overall architecture of the web application.
3. Maintain quality and ensure responsiveness of applications.
4. Collaborate with the rest of the engineering team to design and launch new features.
5. Maintain code integrity and organization.
6. Experience working with graphic designers and converting designs to visual elements.
7. Proficient experience using Ex: JavaScript libraries and frameworks such as AngularJS,
KnockoutJS, BackboneJS.
8. Development experience for both mobile and desktop.
9. Very good knowledge in concepts of data catching.
10. Demonstrable experience in managing medium to large project and deliver it on time and
quality.
11. Must have passion for technologies and goes out of the way to keep updated with
innovations in web technologies.
12. Attention to detail and ability to conceptualize a concept.
13. Full understanding in software development process and prior experience in Agile or
Extreme programming Methodology.
14. Extremely good communications and interpersonal skills.
15. Ability to collaborate across departments.
16. Result oriented and ready to take ownership.
17. Desire to make impact and high work ethics.
18. This role requires working directly with senior management team.
Read more
Creating software products for financial risk management
Creating software products for financial risk management
Agency job
via Qrata by Mrunal Kokate
Bengaluru (Bangalore)
1 - 5 yrs
₹7L - ₹10L / yr
skill iconFlutter
skill iconGit
HTTP
What is Needed for the Role

• Strong command over the Flutter SDK, and the ability to write idiomatic Dart
• A good grip on Git
Read more
Telyport technologies pvt ltd
Victor James
Posted by Victor James
Bengaluru (Bangalore)
3 - 7 yrs
Best in industry
skill iconPython
Angular
skill iconReact.js
skill iconAngular (2+)
skill iconMongoDB
+2 more


About Telyport

Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.

You can share your CV to victor @ telyport dot com


Job Description

We are looking for a seasoned full-stack engineer (Python, MongoDB and Angular/React or similar JS Framework) to build out and manage our entire web infrastructure. Successful candidates will have a minimum of three years’ recent experience with all of the skills listed below.

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.

Responsibilities: Build & Maintain TELYPORT INFRASTRUCTURE

- Design and implementation of the overall web architecture.

- “Pixel-perfect” implementation of our approved user interface.

- Design and deployment of our database.

- Ensuring the entire stack is designed and built for speed and scalability.

- Design and construction of our REST API.

- Integrating our front-end UI with the constructed API.

- Design and implementation of continuous integration and deployment.

Skills: Python, MongoDB & Angular/React or similar JavaScript framework

- At least three years’ experience with:

- Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)

- A relevant back-end programming language (Python)

- Database design and management, including being up on the latest practices and associated versions

- Server management and deployment for the relevant environment

- Familiarity with a relevant and globally supported framework—both front-end and back-end, if necessary— (e.g., Angular, React, Vue, Laravel or Flask)

- Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries (e.g., Sass, Less, and webpack)

- Thorough understanding of user experience and possibly even product strategy

- Experience implementing testing platforms and unit tests

- Proficiency with Git (or another version control system as required)

- Appreciation for clean and well documented code

 

This is not your typical 9-5 job. If you are a hustler, passionate about what you do and would like to challenge yourself into new areas and arenas, look no further. You will have absolute creative independence in executing your roles while at the same time be chasing aggressive goals and targets to pursue and a highly competitive group of people to challenge and learn from.

 

Experience or College Educations don’t matter. What matters is your love & passion for building technology products. Compensation will be competitive with an option for ESOPs
Read more
Eco transport solution Private Limited
Lejitha Nair
Posted by Lejitha Nair
Gandhinagar
2 - 3 yrs
₹3L - ₹5L / yr
skill iconPython
skill iconDjango
We are looking for a Python Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities
Writing reusable, testable, and efficient code
Design and implementation of low-latency, high-availability, and performant applications
Integration of user-facing elements developed by front-end developers with server-side logic
Implementation of security and data protection

Skills And Qualifications
Developing an end-to-end application with the latest technologies like python, Django, MySQL and using Python Libraries like Sympy, Numpy, Scipy.
Working with front-end web development technologies like HTML, CSS, Bootstrap, JavaScript, Ajax, Jquery, etc.
Analyze and customize the source code as per business requirements.
Integrate the day-to-day develop code with a version control tool (we use git and GitHub)
Co-ordinate in development, deployment activities.
Expert in Python, with knowledge of at least one Python web framework (such as Django, Flask, etc depending on your technology stack)
Familiarity with some ORM (Object Relational Mapper) libraries
Able to integrate multiple data sources and databases into one system
Understanding of the threading limitations of Python, and multi-process architecture
Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)
Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
Understanding of accessibility and security compliance (depending on the specific project)
Knowledge of user authentication and authorization between multiple systems, servers, and environments
Understanding of fundamental design principles behind a scalable application
Familiarity with event-driven programming in Python
Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
Able to create database schemas that represent and support business processes
Strong unit test and debugging skills
Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
Read more
DaAS Labs
at DaAS Labs
1 recruiter
Sweta Chauhan
Posted by Sweta Chauhan
NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹2L - ₹5L / yr
PowerBI
PowerBI Developer
Business Intelligence (BI)
skill iconData Analytics

The main roles and responsibilities of a Power BI developer are discussed below:

  • Power BI development and administration.
  • Building Analysis Services reporting models.
  • Developing visual reports, dashboards and KPI scorecards using Power BI desktop.
  • Connecting to data sources, importing data and transforming data for Business Intelligence.
  • Excellent in analytical thinking for translating data into informative visuals and reports.
  • Able to implement row level security on data and have an understanding of application security layer models in https://powerbi.microsoft.com/en-us/">Power BI.
Read more
Saama Technologies
at Saama Technologies
6 recruiters
Sandeep Chaudhary
Posted by Sandeep Chaudhary
Pune
7 - 11 yrs
₹6L - ₹22L / yr
skill iconData Analytics
skill iconData Science
Product Management
skill iconMachine Learning (ML)
skill iconPython
+1 more
Description Does solving complex business problems and real world challenges interest you Do you enjoy seeing the impact your contributions make on a daily basis Are you passionate about using data analytics to provide game changing solutions to the Global 2000 clients Do you thrive in a dynamic work environment that constantly pushes you to be the best you can be and more Are you ready to work with smart colleagues who drive for excellence in everything they do If you possess a solutions mindset, strong analytical skills, and commitment to be part of a tremendous journey, come join our growing, global team. See what Saama can do for your career and for your journey. Position: Data Scientist (2255) Location: Hinjewadi Phase 1, Pune Type: Permanent Full time Responsibilities: Work on small and large data sets of structured, semi-structured, and unstructured data to discover hidden knowledge about the client s business and develop methods to leverage that knowledge for their business. Identify and solve business challenges working closely with cross-functional teams, such as Delivery, Business Consulting, Engineering and Product Management. Develop prescriptive and predictive statistical, behavioral or other models via machine learning and/ or traditional statistical modeling techniques, and understand which type of model applies best in a given business situation. Drive the collection of new data and the refinement of existing data sources. Analyze and interpret the results of product experiments. Provide input for engineering and product teams as they develop and support our internal data platform to support ongoing statistical analyses. Requirements: Candidates should demonstrate following expertize- Must have Direct Hands-on, 7 years of experience, building complex systems using any Statistical Programming Language (R / Python / SAS) Must have fundamental knowledge of Inferential Statistics Should have worked on Predictive Modelling Experience should include the following, o File I/ O, Data Harmonization, Data Exploration o Multi-Dimensional Array Processing o Simulation & Optimization Techinques o Machine Learning Techniques (Supervised, Unsupervised) o Artificial Intelligence and Deep Learning o Natural Language Processing o Model Ensembling Techniques o Documenting Reproducible Research o Building Interactive Applications to demonstrate Data Science Use Cases Prior experience in Healthcare Domain, is a plus Experience using Big Data, is a plus. Exposure to SPARK is desirable Should have Excellent Analytical, Problem Solving ability. Should be able to grasp new concepts quickly Should be well familiar with Agile Project Management Methodology Should have experience of managing multiple simultaneous projects Should have played a team lead role Should have excellent written and verbal communication skills Should be a team player with open mind Impact on the business: Plays an important role in making Saama s Solutions game changers for our strategic partners by using data science to solve core, complex business challenges. Key relationships: Sales & pre-sales Product management Engineering Client organization: account management & delivery Saama Competencies: INTEGRITY: we do the right things. INNOVATION: we change the game. TRANSPARENCY: we communicate openly COLLABORATION: we work as one team PROBLEM-SOLVING: we solve core, complex business challenges ENJOY & CELEBRATE: we have fun Competencies: Self-starter who gets results with minimal support and direction in a fast-paced environment. Takes initiative; challenges the status quo to drive change. Learns quickly; takes smart risks to experiment and learn. Works well with others; builds trust and maintains credibility. Planful: identifies and confirms key requirements in dynamic environments; anticipates tasks and contingencies. Communicates effectively; productive communication with clients and all key stakeholders communication in both verbal and written communication. Stays the course despite challenges & setbacks. Works well under pressure. Strong analytical skills; able to apply inductive and deductive thinking to generate solutions for complex problems
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos