Sr, Customer Success Manager
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Subodh Popalwar
Software Engineer, Memorres
About A fast-growing SaaS commerce company permanent WFH & Office
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Greeting from MNR
Urgent opening - Assistant Manager - Payroll & MIS
Skills - MIS Reporting, Excel Expert, Strong Analytics, Dashboard, Payroll
Location - Mumbai
Job Description -
Incumbent will be responsible for leading the entire portfolio of HR Payroll, Compensation & Benefits, HR analytics and reporting, administration support, HR compliances and HR data integrity management.
Responsible for the end-to-end process of Payroll, Comp & Ben and Monthly MIS reports.
HR dashboard creation for consumption by senior stakeholders including Management Committee reviews, HR leadership teams.
This process will involve consolidation of data from different HR teams, ensuring data hygiene, accuracy, timeliness of data inputs.
It will entail analysis and reporting critical HR metrics including Headcount, Attrition, Diversity, Recruitment etc., on a regular frequency (monthly/quarterly), along with servicing requests received from time-to-time from other relevant/senior stakeholders.
Leads the process on variable pay provisioning to provide an accurate estimate of the variable pay spends in the company.
Ensure accurate and timely processing of payroll updates including new hires, terminations, and changes to minimum wages.
Prepare and maintains accurate records and reports of payroll transactions.
Ensure compliance with statutory laws and best practices.
Facilitate audits by providing records and documentation to auditors. Identifies and recommends updates to payroll processing software, systems, and procedures.
Provide support on all compensation & benefits processes including but not limited to generation of increment and other compensation letters, calculations including maintenance of permanent & contractual salaries, benefits administration and policy updates, maintenance of relevant documentation across these processes, resolving any queries around benefits, creation and maintenance of master MIS files for leadership, transfer letters generation, calculation and disbursement related process of salaries etc.
Administer Query resolution related to payroll, PF, ESIC and full and final settlements.
Coordinate with external vendor/agencies to run the compliance process for unit HR.
Responsible for multiple MIS reports and Analytics regarding manpower, payroll and employee benefits with Standardization of reports for better decision making.
Verification & Reconciliation of monthly payroll, manpower, attrition data.
Work in close collaboration with the HR Operations team to ensure data integrity and process controls are instituted and maintained. Audits the quality of data and takes corrective actions with relevant teams including HRIT/ Shared services/ HRBP spocs/ COE spocs etc. from time to time to ensure reporting accuracy and quality are maintained.
Skills required
High proficiency in MS Excel skills. (High Excel skills with analytics is a must)
Ability to deal with large amounts of data and put structure to the same.
Experience in making dashboards, reporting and analysis.
Strong analytical and problem-solving skills.
Exposure to HR payroll systems, will be an added advantage.
Attention to detail and delivery excellence.
Timeliness, responsiveness, accuracy and process compliance.
Ability to work with a large number of stakeholders.
Location:Bangalore
Employment Status:Regular Full-time
Experience:4-7 years
Reports To: Head-Customer Success
TravelOccasional
SalaryCommensurate with skills
About Greytip Software
Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 9000+ we touch the lives of 10,00,000 active users + employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.Position PurposeThe Implementation Manager will proactively engage with customers to provide strategic & tactical guidance, drive adoption and to increase the business value they derive from greytHR..
Responsibilities
Administer everyday workflow of all implementation processes and provide technical support to all associates.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.
Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.
Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.
Requirements
4-6 years’ work experience in a customer-facing customer success, account management or strategic consulting organization.
Very strong verbal and written communication skills absolutely essential.Proven experience building strong internal and external relationships.
Proven track record of establishing themselves as a strategic trusted advisor to clients.
Proven track record in customer service in a highly-professional in a dynamic, start-up environment
.Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.
Ability to report and share client’s status on a timely/pre-defined interval.
SaaS experience and understanding of SaaS metrics is a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Proven ability to coach & mentor team members.
Bachelor's Degree with preferably an MBABenefits.
Excellent Opportunity to be involved in high impact work and progressive learning environment.
Great team members & energy filled work environmentCompetitive salaryExcellent benefits package
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Software Engineer, Memorres