Cutshort logo
A fast-growing SaaS commerce company permanent WFH & Office logo
Sr, Customer Success Manager
A fast-growing SaaS commerce company permanent WFH & Office
Sr, Customer Success Manager
A fast-growing SaaS commerce company permanent WFH & Office's logo

Sr, Customer Success Manager

at A fast-growing SaaS commerce company permanent WFH & Office

Agency job
4 - 7 yrs
₹15L - ₹20L / yr
Remote, Bengaluru (Bangalore)
Skills
Human Resources (HR)
Saas Products
What is the role?
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

PGAGI
Pooja Jain
Posted by Pooja Jain
Remote only
0.6 - 3 yrs
₹1L - ₹4L / yr
Sales
Artificial Intelligence (AI)
SaaS
Presales

We're hiring 2 Sales Executives Interns who know how to sell or are hungry to learn it fast.

If you're confident in conversations, know when to talk and when to pitch - you'll fit right in.

Your role:

  • Call potential businesses (we'll provide the leads)
  • Pitch our Al product & Services
  • Get meetings booked directly with our founder

We work with startups, SMEs, and enterprises whole over the world to help them implement Al in their existing systems or build complete Al products from scratch.


Growth here is immiscible. If we see the spark, you'll grow exponentially move to full-time within 3 months, scale your position, your pay, and your impact fast.

We're not looking for "average salespeople."

If you love talking business, enjoy learning about Al, and can close with confidence this is your space.

DM us or drop your profile if you think you've got the spark. We'll reach out.

Read more
Wissen Technology
at Wissen Technology
4 recruiters
Sufiya SultanaS
Posted by Sufiya SultanaS
Bengaluru (Bangalore)
2 - 4 yrs
₹4L - ₹15L / yr
US GAAP
Accounting

Position Summary : Accountant

Current Location: Bangalore

Job Location: Bangalore

Experience: 2-3 years

Notice Period: 0-15 days and Immediate joiners only

Note: This role is open only to candidates with corporate experience and strong knowledge of US GAAP.



About the Role

The successful candidate will have the opportunity to expand their responsibilities by demonstrating consistent and reliable performance. The role will initially perform the duties outlined below and with time will be expanded to deliver insight, lead projects, and drive change required by a rapidly growing Company.

Responsibilities

  • Maintain the general ledger in accordance with US GAAP by accurately and timely processing transactions through the system and by preparing and posting manual journal entries in QuickBooks.
  • Daily management of the Accounting inbox.
  • Code Vendor invoices and schedule payments with BILL, an intelligent accounts payable platform.
  • Review payroll reports from the payroll provider, Justworks, and prepare journal entries.
  • Process and record bank transactions.
  • Customer invoicing and payments application.
  • Prepare balance sheet reconciliations such as cash, prepaid, accruals, capital assets, deferred revenue and more.
  • Understand and project cash timing differences between the income statement, balance sheet, and cash flow statement.
  • Review and prepare excel files analyzing general ledger data, payroll, revenue and other data.
  • Respond to questions from employees, vendors, and customers.
  • Support the annual tax preparation and GAAP audit processes.
  • Assist with reporting, budgeting, forecasting and ad-hoc financial analysis.
  • Assist in preparing monthly & quarterly financials, analyzing trends, and explaining variances as documented in the management reporting package. This includes a specific focus on drivers of trends and variances to budget.


Qualifications

  • B. Com or a similar qualification with 2-3 years’ experience. Public accounting experience a plus. CPA or CA highly preferred.


Required Skills

  • Knowledge of and experience applying US GAAP(mandate), generally accepted accounting principles.
  • Experience in QuickBooks, Sage Intacct, ZOHO or similar systems experience preferred.


Preferred Skills

  • Good communication and problem-solving skills.
  • Self-motivated, comfortable working through ambiguity and comfortable providing alternative points of view.
  • Detail focused and organized in nature.
  • Collaborative, respectful, high integrity, and humility.
  • Strong English written, oral, and listening communication skills.
  • Comfortable working through change in a deadline focused environment.
  • Ability to periodically work in US Central time zones.
  • Ability to follow direction and offer perspective on new initiatives.
Read more
Ideal IT techno
Divya SharmaDivyaIdeal
Posted by Divya SharmaDivyaIdeal
Indore
0 - 1 yrs
₹1L - ₹3L / yr
Communication Skills
Interpersonal Skills

Position: Telecaller (Part-time / Full-time)

Location: Sinhasa IT Park, Dhar Road, Indore

Qualification: Open to all educational backgrounds

Experience: Freshers & Experienced – Both are welcome

Required: Excellent communication skills

Job Type: Flexible – Part-time / Full-time (choose what suits you best)

Preference: Candidates based in Indore

Read more
Delhi, Noida, Ghaziabad
1 - 4 yrs
₹2L - ₹5L / yr
skill iconNodeJS (Node.js)
FRD
BRD
Software Requirements Specification (SRS)

Job description

 

  • Defining business requirements and reporting them back to stakeholders
  • Understanding tasks and creating BRDs(Business Requirement Documentation)
  • Creating Functional Specification Documents
  • Understanding requirements as communicated by business stakeholders
  • Understanding stakeholder briefs clearly and propose suitable solutions in consultation with the team
  • Build the required project documentation, workflows and FSDs(Functional Specification Document), SRS(Software Requirements Specification)/SOWs(Scope of Work) in collaboration with the stakeholders for the project
  • Maintain the SRS documentation during the course of the project
  • Understand and manage change requests
  • Develop and actively collaborate with project managers and the team on plans and provide weekly status and tracking reporting on the health of the project.
  • Provide clear, consistent and timely messaging; both verbal and written; within the team and to technology and business leadership; facilitate effective and timely meetings
  •  
  • Qualifications and skills

     

    • Minimum 1 year of experience with projects on NodeJs or similar backend technologies
    • Understanding of Microservices Architecture
Read more
LogiNext
at LogiNext
1 video
7 recruiters
Rakhi Daga
Posted by Rakhi Daga
Mumbai
4 - 7 yrs
₹15L - ₹20L / yr
skill iconAndroid Development
skill iconiOS App Development

LogiNext is looking for a technically savvy and passionate Senior Mobile Application Developer to cater to the development and launch of core mobile product features. You will help the team in building an awesome product with your optimized code. You will make a humongous impact on design, architecture, implementation and enhancement of the applications that exceed client expectations in terms of value and benefit.

You have hands-on experience in building secure, high-performing and scalable mobile applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have assisted in shipping applications with beautiful front-end and intelligent back end. You have demonstrated strong interpersonal and communication skills.


Responsibilities

  • Develop cutting edge native Android or iOS applications for the mobile platform
  • Build, test, maintain and enhance mobile apps having elegant and efficient UI/UX to enhance client experience
  • Own features from their ideation, design, development, test, release and maintenance
  • Be a resident expert of new trends and implement the latest Android/iOS features to maximize application performance
  • Maintain high standards of quality and responsiveness through technical design analysis, code reviews and test automation
  • Collaborate with a talented team of product managers, engineers, and designers
  • Demonstrate high level of ethics, dedication and teamwork


Requirements

  • Bachelor’s degree in Computer Science, Information Technology or related field
  • 4 to 7 years of experience in developing native Android or iOS mobile applications
  • Strong knowledge of programming language in Swift or Java/Kotlin, SQLite and IDE like XCode or Android Studio
  • Hands on experience in using Location Based Services, REST Web Services Integration, FCM, Firebase and Battery Optimization Techniques
  • Strong experience in memory management, performance tuning and resource optimization
  • Deep knowledge of mobile automation and unit testing frameworks
  • Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership
  • Experience in both Android and iOS applications is a plus
  • Excellent written and oral communication skills, judgment and decision-making skills
Read more
Madras Mandi
Namrata Maidur
Posted by Namrata Maidur
Bengaluru (Bangalore)
2 - 5 yrs
₹6L - ₹12L / yr
skill iconLaravel
skill iconNextJs (Next.js)
skill iconReact.js
skill iconAmazon Web Services (AWS)
skill iconNodeJS (Node.js)
+1 more

Job Requirements

 

  •   3+ years of experience with custom application development.
  •   Must be dedicated, passionate, and hard-working. Attitude is everything.
  •   Must be able to work with a team and collaborate. Hard workers and self-starters please apply.
  •   We are looking for a creative and efficient problem solver.

 

Technical Requirements

 

  •   Experience working within Agile development environments.
  •   Experience with Node.js, PHP, Laravel, React.js, JavaScript, HTML5, CSS3.
  •   Experience with Redux, Redux Saga
  •   OAuth and JWT Tokens experience is a plus.
  •   Experience with the Next.js and Nest.js framework is a plus.
  • Advanced Laravel Experience (Middleware, Collections, Policies, and Service Containers).
  •   Experience with unit testing (PHP Unit).
  •   Experience with MySQL profiling and query optimization.
  •   Solid working experience building RESTful APIs.
  •   Active experience integrating custom code with 3rd party web services.
  •   Hands-on experience with tools such as Git and Jira.
  •   Experience working in the AWS (Amazon Web Services) ecosystem.

 

 Job Duties

 

  •   Work with a team of developers, BA, PM, QA, etc. to execute strategies and implement solutions to build quality business software applications.
  •   Develop front-end and back-end components for large data-driven applications.
  •   Review features requests, provide feedback, and develop/maintain features for web applications. 
  •   Document your development process and development components. 
  •   Work with other developers to complete tasks and share ideas.
Read more
Softobiz Technologies Private limited
at Softobiz Technologies Private limited
2 candid answers
1 recruiter
Parameswar Reddy
Posted by Parameswar Reddy
Hyderabad
3 - 8 yrs
₹6L - ₹13L / yr
Recruitment
Recruitment/Talent Acquisition
Human Resources (HR)

About the job

Are you passionate about finding the best talent in the Software Development industry? Do you thrive on the exhilaration of attracting top talent currently working at other companies? If so, we have an exciting opportunity for you!


What you'll do:


As a Talent Acquisition Specialist, you will play a pivotal role in our organization by managing the entire recruitment process, from crafting sourcing strategies to interviewing and hiring exceptional talent. You will collaborate closely with hiring managers and executive leadership, ensuring a robust talent pipeline to meet our strategic growth objectives. Your natural aptitude for building strong, trusting partnerships and your ability to prioritize and problem-solve with limited information will be key to your success.


Some of your tangible deliverables will include:


  • Cultivating and maintaining strong relationships with passive candidates and industry leaders, establishing our organization as an employer of choice.
  • Developing and executing a comprehensive recruitment strategy to attract top-notch tech talent.
  • Utilizing data and analytics to measure the effectiveness of recruitment strategies and continually improving our processes.


Who you are:


  • Passionate problem solver: You possess the ability to define, scope, and solve ambiguous problems, delivering clear, actionable insights.
  • Self-starter: You thrive when presented with challenges, proactively identifying problems based on data and presenting innovative solutions.
  • Effective communicator: You have the talent to translate complex analysis into compelling narratives, and you communicate effectively with individuals at all levels of the organization.
  • Master of multitasking: You excel at setting priorities while remaining flexible in an ever-changing environment.


Skills required:


  • Minimum of 5 years of experience in talent acquisition, with a proven track record of sourcing and hiring top talent in the tech industry.
  • Proficiency in applicant tracking systems (ATS) and other HR technologies.
  • Experience in utilizing creative sourcing methods and cold calling to identify and attract exceptional talent currently employed at other companies.
  • Previous experience in working with mature startups or high-volume tech service companies is highly desirable.


Why join us:


At our company, we value the motivation and dedication of our employees. As a Talent Acquisition Specialist, you will have the opportunity to shape the future of our talent acquisition strategies and directly impact our strategic growth objectives. We foster a collaborative and inclusive culture that encourages learning from industry leaders and provides opportunities for personal and professional growth. Additionally, we offer competitive compensation packages and attractive benefits.

If you are driven by the thrill of finding extraordinary talent and are excited about contributing to our organization's success, we invite you to apply and join our dynamic team.


Read more
A global network of top quality engineers and AI assistant
A global network of top quality engineers and AI assistant
Agency job
via Jobdost by Mamatha A
Ahmedabad
2 - 3 yrs
₹6L - ₹9.6L / yr
Routers
Routing & Switching
Firewall
VPN
Linux administration
+2 more

We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

 

 

This person MUST have:

  • Minimum of 2 year's experience in a similar role.
  • Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
  • Perform network maintenance and system upgrades
  • Must be good in Linux platform and basic hardware.
  • Provide Level-1/2 support and troubleshooting to resolve issues.
  • Work on ticket portal for ongoing customer queries.
  • Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
  • Good verbal and written communication skills providing call support to Internal and External End Users.
  • Handle customer calls/emails regarding technical issues for end users.
  • Strong communication skills
  • Attention to detail.
  • Linux, drafting for email and tickets, basic understanding of vmware is important.

 

Experience:

  • Min 3 year experience

 

Location:

  • Ahmedabad

 

Timings:

  • 40 hours a week with a rotational shift every month.

Position:

  • Full time/Direct
  • We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
  • We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

 

Read more
Amlgo labs
at Amlgo labs
1 recruiter
Mamta Sinha
Posted by Mamta Sinha
Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹2L - ₹8L / yr
SailPoint
skill iconJava
iam
Exp 1-5 years
Job location Bangalore, Gurgaon
Notice period- 30 days

Job Role/ Your future duties and responsibilities :

- To develop IDM application using Sailpoint and Java, participate in requirement Analysis and Design, Perform Unit testing, provide 3rd Level Support for Sailpoint applications.

Required qualifications to be successful in this role :

- Primary Skill : Sailpoint Development, Java Development

- Secondary Skill : Identity & Access Management concepts

- 2-6 Years of experience in designing and implementing Identity and Access Management systems using Sailpoint.

- Good hands on experience with SailPoint IIQ 7.0

- Very good Java programming skills

- Should have understanding of Code deployment process

- Should have exposure in agile projects

- Should have knowledge on Code Deployment Process

- Required extensive troubleshooting experience to provide L3 Support.

- Should have good understanding of Identity & Access Management concepts

- Knowledge on any other IAM tools are added advantage
Read more
Directi
at Directi
13 recruiters
Richa Pancholy
Posted by Richa Pancholy
Bengaluru (Bangalore)
2 - 8 yrs
₹10L - ₹40L / yr
skill iconAmazon Web Services (AWS)
skill iconPython
Linux/Unix
DevOps
skill iconMongoDB
+8 more
What is the Job like?We are looking for a talented individual to join our DevOps and Platforms Engineering team. You will play an important role in helping build and run our globally distributed infrastructure stack and platforms. Technologies you can expect to work on every day include Linux, AWS, MySQL/PostgreSQL, MongoDB, Hadoop/HBase, ElasticSearch, FreeSwitch, Jenkins, Nagios, and CFEngine amongst others.Responsibilities:- * Troubleshoot and fix production outages and performance issues in our AWS/Linux infrastructure stack* Build automation tools for provisioning and managing our cloud infrastructure by leveraging the AWS API for EC2, S3, CloudFront, RDS and Route53 amongst others* Contribute to enhancing and managing our continuous delivery pipeline* Proactively seek out opportunities to improve monitoring and alerting of our hosts and services, and implement them in a timely fashion* Code scripts and tools to collect and visualize metrics from linux hosts and JVM applications* Enhance and maintain our logs collection, processing and visualization infrastructure* Automate systems configuration by writing policies and modules for configuration management tools* Write both frontend (html/css/js) and backend code (Python, Ruby, Perl)* Participate in periodic oncall rotations for devopsSkills:- * DevOps/System Admin experience ranging between 3-4 years* In depth Linux/Unix knowledge, good understanding the various linux kernel subsystems (memory, storage, network etc)* DNS, TCP/IP, Routing, HA & Load Balancing* Configuration management using tools like CFEngine, Puppet or Chef* SQL and NoSQL databases like MySQL, PostgreSQL, MongoDB and HBase* Build and packaging tools like Jenkins and RPM/Yum* HA and Load balancing using tools like the Elastic Load Balancer and HAProxy* Monitoring tools like Nagios, Pingdom or similar* Log management tools like logstash, fluentd, syslog, elasticsearch or similar* Metrics collection tools like Ganglia, Graphite, OpenTSDB or similar* Programming in a high level language like Python or Ruby
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos