Sr, Customer Success Manager

Role & Responsibilities

As a Staff Engineer at Locus, you will play a critical role in defining and driving our backend architecture as we scale globally. You’ll own key systems that handle high volumes of data and transactions, ensuring performance, reliability, and maintainability across distributed environments.

Key Responsibilities-

• Own one or more core applications end-to-end, ensuring reliability, performance, and scalability.
• Lead the design, architecture, and development of complex, distributed systems, frameworks, and libraries aligned with Locus’s technical strategy.
• Drive engineering operational excellence by defining robust roadmaps for system reliability, observability, and performance improvements.
• Analyze and optimize existing systems for latency, throughput, and efficiency, ensuring they perform at scale.
• Collaborate cross-functionally with Product, Data, and Infrastructure teams to translate business requirements into technical deliverables.
• Mentor and guide engineers, fostering a culture of technical excellence, ownership, and continuous learning.
• Establish and uphold coding standards, conduct design and code reviews, and promote best practices across teams.
• Stay ahead of the curve on emerging technologies, frameworks, and patterns to strengthen Locus’s technology foundation.
• Contribute to hiring by identifying and attracting top-tier engineering talent.

Ideal Candidate

• Strong staff engineer profile
• Mandatory (Experience 1): Must have 9+ years in backend engineering with Java, Spring/Spring Boot, and microservices building large and schalable systems
• Mandatory (Experience 2): Must have been SDE-3 / Tech Lead / Lead SE for at least 2.5 years
• Mandatory (Tech skills 1): Strong in DSA, system design, design patterns, and problem-solving
• Mandatory (Tech skills 2): Proven experience building scalable, reliable, high-performance distributed systems
• Mandatory (Tech skills 3): Hands-on with SQL/NoSQL databases, REST/gRPC APIs, concurrency & async processing
• Mandatory (Tech skills 4): Experience in AWS/GCP, CI/CD pipelines, and observability/monitoring
• Mandatory (Communication): Excellent ability to explain complex technical concepts to varied stakeholders
• Mandatory (Company): Product companies (B2B SAAS preferred)
• Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies
• Mandatory (Education): B.Tech in computer science from Tier 1, Tier 2 colleges

Role: Full-Time, Long-Term Required: Docker, GCP, CI/CD Preferred: Experience with ML pipelines

OVERVIEW

We are seeking a DevOps engineer to join as a core member of our technical team. This is a long-term position for someone who wants to own infrastructure and deployment for a production machine learning system. You will ensure our prediction pipeline runs reliably, deploys smoothly, and scales as needed.

The ideal candidate thinks about failure modes obsessively, automates everything possible, and builds systems that run without constant attention.

CORE TECHNICAL REQUIREMENTS

Docker (Required): Deep experience with containerization. Efficient Dockerfiles, layer caching, multi-stage builds, debugging container issues. Experience with Docker Compose for local development.

Google Cloud Platform (Required): Strong GCP experience: Cloud Run for serverless containers, Compute Engine for VMs, Artifact Registry for images, Cloud Storage, IAM. You can navigate the console but prefer scripting everything.

CI/CD (Required): Build and maintain deployment pipelines. GitHub Actions required. You automate testing, building, pushing, and deploying. You understand the difference between continuous integration and continuous deployment.

Linux Administration (Required): Comfortable on the command line. SSH, diagnose problems, manage services, read logs, fix things. Bash scripting is second nature.

PostgreSQL (Required): Database administration basics—backups, monitoring, connection management, basic performance tuning. Not a DBA, but comfortable keeping a production database healthy.

Infrastructure as Code (Preferred): Terraform, Pulumi, or similar. Infrastructure should be versioned, reviewed, and reproducible—not clicked together in a console.

WHAT YOU WILL OWN

Deployment Pipeline: Maintaining and improving deployment scripts and CI/CD workflows. Code moves from commit to production reliably with appropriate testing gates.

Cloud Run Services: Managing deployments for model fitting, data cleansing, and signal discovery services. Monitor health, optimize cold starts, handle scaling.

VM Infrastructure: PostgreSQL and Streamlit on GCP VMs. Instance management, updates, backups, security.

Container Registry: Managing images in GitHub Container Registry and Google Artifact Registry. Cleanup policies, versioning, access control.

Monitoring and Alerting: Building observability. Logging, metrics, health checks, alerting. Know when things break before users tell us.

Environment Management: Configuration across local and production. Secrets management. Environment parity where it matters.

WHAT SUCCESS LOOKS LIKE

Deployments are boring—no drama, no surprises. Systems recover automatically from transient failures. Engineers deploy with confidence. Infrastructure changes are versioned and reproducible. Costs are reasonable and resources scale appropriately.

ENGINEERING STANDARDS

Automation First: If you do something twice, automate it. Manual processes are bugs waiting to happen.

Documentation: Runbooks, architecture diagrams, deployment guides. The next person can understand and operate the system.

Security Mindset: Secrets never in code. Least-privilege access. You think about attack surfaces.

Reliability Focus: Design for failure. Backups are tested. Recovery procedures exist and work.

CURRENT ENVIRONMENT

GCP (Cloud Run, Compute Engine, Artifact Registry, Cloud Storage), Docker, Docker Compose, GitHub Actions, PostgreSQL 16, Bash deployment scripts with Python wrapper.

WHAT WE ARE LOOKING FOR

Ownership Mentality: You see a problem, you fix it. You do not wait for assignment.

Calm Under Pressure: When production breaks, you diagnose methodically.

Communication: You explain infrastructure decisions to non-infrastructure people. You document what you build.

Long-Term Thinking: You build systems maintained for years, not quick fixes creating tech debt.

EDUCATION

University degree in Computer Science, Engineering, or related field preferred. Equivalent demonstrated expertise also considered.

TO APPLY

Include: (1) CV/resume, (2) Brief description of infrastructure you built or maintained, (3) Links to relevant work if available, (4) Availability and timezone.

We are seeking experienced Mainframe Z/OS System Programmer/Admin to manage z/OS environments.

Job Title - Mainframe z/OS System Programmer

Experience - 4-8 Years

Location - Bangalore, Chennai, Pune [Hybrid/Remote]

Notice Period - Immediate Joiners Preferred

Job Overview

We seek an experienced Mainframe z/OS System Programmer to manage and support z/OS environments. The role includes system upgrades, performance monitoring, installations, troubleshooting, and expertise in ISV tools, JCL, scripting, and system utilities.

Key Responsibilities

1. Administer and support z/OS mainframe systems.
2. zOS install and upgrade, PTF patch apply
3. ISV tools installation and upgrade
4. Parmlib, Proclib 
5. Perform SMP/E & Non-SMP/E installation of ISV products and manage upgrades (z/OS V2.5/V3.1).
6. Configure and manage JES3/JES2, Sysplex, and related components.
7. Configure and monitor TSO/E, ISPF, and basic scripting in REXX/CLIST.
8. Plan and execute z/OS upgrade and maintenance roadmaps.
9. Monitor system performance using tools like SMF and z/OS Health Checker.
10. Support mainframe storage management (SMS/DFSMS) and backup/recovery processes.
11. Resolve incidents using appropriate tools and perform diagnostics as required.
12. Candidates with prior experience as a z/OS System Programmer, specializing exclusively in z/OS administration, are encouraged to apply.

Preferred Technical Skills

1.     Mainframe zOS Admin

2.     zOS install and upgrade, PTF patch apply

3.     ISV tools installation and upgrade

4.     Parmlib, Proclib 

Note

The candidate must have prior experience working as a z/OS System Programmer with hands-on expertise in managing complex mainframe environments. 

Job description

Duties & Responsibilities

• Preparing hot and cold beverages and food products as per the defined SOP.
• Following the defined steps of guest service.
• Maintaining the cleaning & hygiene aspects of the store .
• Following the cleaning and hygiene guidelines set by the store .
• Managing product hygiene and expiry Managing store visual merchandising.
• Having basic knowledge about coffee beans and coffee machine.
• Having knowledge about the food safety rules and demonstrating them while working Handling the basic level product-related complaints as the per process.
• Maintaining the Daily/Weekly/Monthly inventory records.
• Supporting the Store Manager in stock reconciliations.
• Maintaining a safe and healthy work environment.

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage .
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Flexible and works well with a team.
• Ability to multitask.
• Experience in luxury retail or hospitality.

Reporting Manager - Store Manager

Job Brief:

Our company is seeking a skilled Graphic Designer Lead to create captivating and brand-aligned graphics across various media. The ideal candidate should have 3-5 years of experience in graphic design and be proficient in Adobe Photoshop, Illustrator, and other graphic design software. The candidate should have a deep understanding of current design trends, be able to work in a fast-paced environment and meet tight deadlines. As a Graphic Designer, you will work closely with copywriters and the creative director to develop, create, and implement visual designs for our digital products.

Responsibilities:

• Develop creative and original design concepts and ideas that align with the company's brand and message, using different styles, techniques, and mediums.

• Design and create original artwork for digital products such as web pages, social media platforms, emailers, notifications, and other digital media.

• Ensure that all graphics, illustrations, and layouts are visually appealing and on-brand.

• Collaborate with internal teams, including product development and marketing, to conceptualize and create graphics and illustrations to use in our digital products.

• Communicate and present conceptual ideas and design solutions effectively to the team and stakeholders.

• Follow the product design and illustration guidelines, as well as extend the existing design and illustration styles.

• Manage the development, delivery, and publishing of graphics across all digital platforms, ensuring timely delivery.

Requirements:

• Bachelor's degree in Graphic Design or related field.

• 3-5 years of experience in graphic design, with at least 2 years of leadership experience.

• Proficient in Adobe Photoshop, Illustrator, and other graphic design software.

• Experience or knowledge of a wide spectrum of marketing channels - Facebook & Instagram ads and engagement posts, emailers, notifications, etc.

• Exceptional creativity, innovation, and a deep understanding of the latest design trends.

• Ability to identify and define visual design issues and solutions.

• Accuracy and attention to detail.

• Ability to work methodically and meet deadlines.

• Ability to create cartoony and stylized styles for social media platforms and marketing purposes.

If you are a highly creative and innovative Graphic Designer with leadership experience and a passion for creating engaging visuals, we encourage you to apply for this exciting opportunity!

HR Executive responsibilities include:

·       Designing compensation and benefits packages

·       Implementing performance review procedures (e.g. quarterly/annual and 360° evaluations)

·       Developing fair HR policies and ensuring employees understand and comply with them

Job brief

We are looking for an HR Executive to manage our company’s recruiting, learning and development and employee performance programs.

HR Executive responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments and thorough knowledge of labor legislation.

Ultimately, you will make strategic decisions for our company so that we hire, develop and retain qualified employees.

Responsibilities

·       Design compensation and benefits packages

·       Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)

·       Develop fair HR policies and ensure employees understand and comply with them

·       Implement effective sourcing, screening and interviewing techniques

·       Assess training needs and coordinate learning and development initiatives for all employees

·       Monitor HR department’s budget

·       Act as the point of contact regarding labor legislation issues

·       Manage employees’ grievances

·       Create and run referral bonus programs

·       Review current HR technology and recommend more effective software (including HRIS and ATS)

·       Measure employee retention and turnover rates

·       Oversee daily operations of the HR department

Requirements and skills

·       Proven work experience as an HR Executive.

·       Familiarity with Human Resources Management Systems and Applicant Tracking Systems

·       Experience with full-cycle recruiting

·       Good knowledge of labor legislation (particularly employment contracts, employee leaves and insurance)

·       Demonstrable leadership abilities

·       Solid communication skills

• Sound knowledge in controller design and analysis.
• Good understanding in optimisation based control algorithms.
• Experience with implementing PID controller for various unstable system.
• Experience with vehicle modelling and analysis.
• Good understanding of implementation/debugging/testing model and control algorithms.
• Candidate should have experience in programming concepts like OOPS in C++ and Python with robust and efficient coding.
• Experience in Matlab/Simulink, Stateflow.
• Good understanding in code generation, implementation and testing for real time intergration embedded system.

• Algorithm development for different control features.
• Testing of algorithm architecture along with tuning and validation.
• Working with simulation team to integrate and test models and algorithms into simulation environment for rapid development and validation.
• Tuning and validation of plant models to emulate real physical systems’ behaviour
• Co-ordination with other departments to maintain consistency and compatibility in department stack.

• ROS and ROS2 experience
• Vehicle dynamics modelling and simulation.
• Experience with version control using Git.

• Health Insurance
• Employee Stock Options
• Work from Home
• Flexible work hours
• Monthly Team outings and events
• Budget for up-skilling
• Flexible vacation

Kruzr is building a virtual assistant to help drivers be safe on roads. We help drivers manage distractions in a safe manner, drive in a safe speed range, and avoid drowsy driving and accident prone zones. Our platform also provides deep insights into driver behaviour for better understanding and modelling of risk.

We provide our technology as a platform to motor insurance companies, and now expanding into fleets and ride sharing, to help them reduce accidents and get better visibility of their risk exposure.

We are looking for a product manager to own and manage the product, based out of our Bangalore location.

The key responsibilities we are looking for are:

1. Identifying consumer (drivers) and client (insurance and other partners) and inculcate that into our product roadmap
2. Work with the engineering leads to translate the product roadmap into technical specs
3. Work with the business team to define the product strategy and build and own the product roadmap
4. Define the product metrics and lead a team of product analysts to continuously evolve each feature for maximum customer adoption and growth.
5. Maintain a prioritised backlog and execute efficiently to deliver a great experience for customers
6. Gather feedback from customers and clients to continuously improve the product features.
7. Manage product release cycles

The key traits we are looking for are:

1. You should have the technical knowledge to understand how products are built and have a keen eye for product design and user experience.
2. You should be a master communicator to help the dev team understand the details of the product and ensure the product or feature shipped is as designed and envisioned.
3. You should be diligent and disciplined in your approach.

You must have:

1. 3+ years of product management at a software or mobile technology company
2. Demonstrated success in delivering compelling products in a fast-growing, dynamic environment
3. Strong business acumen, are customer focused, and results-oriented
4. Experience crafting easy to use, delightful user interfaces