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Sr, Customer Success Manager
at A fast-growing SaaS commerce company permanent WFH & Office
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
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Location: Gandhinagar, Ahmedabad, Gujarat
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Job Overview
We are looking for a ML Architect to help us discover the information hidden in vast amounts of data, and help us make smarter decisions to deliver even better products. Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction systems integrated with our products. They must have strong experience using variety of data mining and data analysis methods, building and implementing models, using/creating algorithm’s and creating/running simulations. They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes. Automating to identify the textual data with their properties and structure form various type of document.
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- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Secure and manage when needed GPU cluster resources for events
- Write comprehensive internal feedback reports and find opportunities for improvements
- Manage GPU instances/machines to increase the performance and efficiency of the ML/DL model.
Skills and Qualifications
- Strong Hands-on experience in Python Programming
- Working experience with Computer Vision models - Object Detection Model, Image Classification
- Good experience in feature extraction, feature selection techniques and transfer learning
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- Working Experience in any of the AWS/GCP cloud platforms, exposure in fetching data from various sources.
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- Knowledge in any one of the DL frameworks like Tensorflow, Pytorch, Keras, Caffe
- Good knowledge in statistics,distribution of data and in supervised and unsupervised machine learning algorithms.
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- Experience with big data tools: Hadoop, Spark, Kafka, etc.
- Experience with AWS cloud services: EC2, RDS, AWS-Sagemaker(Added advantage)
- Experience with object-oriented/object function scripting languages in any: Python, Java, C++, Scala, etc.
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- To develop new business opportunitiesby selling SaaS Workflow automation solutions.
- To Generate leads, follow up by email/phone, give product demos and close sales.
- Meet & engagewith customers and help them understand various product features.
- Demonstrate the ability to maximize profitable volume growth, Time Management and client preference in the assigned market.
- Maintain data related to partners, accounts and document customer interactions.
MUST HAVE OWN VEHICLE & A VALID DRIVING LICENCE.
WHY JOIN US ?
- Professional development and career advancement opportunities.
- Young and vibrant work culture.
Current CTC:
Expected CTC:
Notice Period:
Best Regards,
Manikandan.T | Sr. Admin, HR & Finance | Softborne Technology Solutions Private Limited |
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