Sr, Customer Success Manager

Job Summary

We are looking for a detail-oriented and experienced Accounts Executive to manage day-to-day accounting operations, statutory compliance, payroll processing, and financial reporting. The ideal candidate should have strong knowledge of Tally ERP, GST, payroll, and accounting principles, with the ability to independently handle books of accounts and coordinate with auditors.

Key Responsibilities

Prepare and maintain payment vouchers, receipt vouchers, journal vouchers, and other accounting entries.

Generate and manage sales invoices and purchase records.

Maintain books of accounts in Tally ERP/Prime on a daily basis.

Perform bank, customer, and vendor account reconciliations.

Process payroll and ensure timely salary disbursement.

Prepare and issue Form 16 to employees.

Handle statutory compliances including GST, TDS, Professional Tax (PT), Provident Fund (PF), and ESIC.

Prepare MIS reports, cash flow statements, and financial reports for management.

Coordinate with banks for account-related activities and documentation.

Follow up with customers for outstanding payments and manage vendor payments.

Assist auditors by providing necessary financial data and documentation for the finalization of accounts.

Ensure accurate record-keeping and compliance with accounting standards.

Maintain confidentiality of financial information and contribute positively to the team environment.

Required Skills

Strong knowledge of Tally ERP 9 / Tally Prime.

Good understanding of GST, TDS, PF, ESIC, Professional Tax, and payroll processing.

Experience in bookkeeping, ledger management, bank reconciliation, and MIS reporting.

Proficiency in Microsoft Excel and MS Office.

Strong analytical, organizational, and problem-solving skills.

Excellent communication skills in English and Hindi.

Ability to work independently and meet deadlines.

Eligibility Criteria

Bachelor's degree in Commerce (B.Com) or a related field.

Experience in handling complete accounting activities and statutory compliance.

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Documents incidents and resolutions and provides updates to the knowledge base where applicable
• Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

• 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
• Strong technical proficiency in hardware and networking
• Good understanding of security best practices in a regulated business.
• Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
• Experience in POS troubleshooting is an edge, ALOHA experience is a plus
• Exceptional English communication skills (written and spoken)

Technology Requirements

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
• All agents must have a working camera to be used during training sessions and 1:1 conversation.
• Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• All agents will be required to install third-party software in order to run the screen capture module:
• Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
• Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
• Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
• RAM: 16 GB

Benefits:

• A fully remote work environment
• This is currently a contract position, offering competitive wages
• Comprehensive training on our products and services.
• Career development opportunities, including internal promotions.
• A positive and growing work culture that values diversity and inclusivity.

• Mandatory (Experience 1) : 3+ YOE in digital illustration, concept sketching, and storyboarding for advertising or commercial production
• Mandatory (Experience 2) : Must have experience creating visual assets for advertising and marketing campaigns
• Mandatory (Core Skill 1) : Must be proficient in Adobe Photoshop for digital painting, image compositing, and photo manipulation
• Mandatory (Core Skill 2) : Strong storyboarding and animatic creation skills for video/commercial pre-production
• Mandatory (Core Skill 3) : Strong digital illustration and vector art skills using Adobe Illustrator
• Mandatory (Company) : Advertising Agencies (Pharmaceutical Ad Agencies highly preferred)

Job Title: Business Development Manager

Experience: 2-4 yrs

Job Type: Full-Time (On-Site)

Location: Delhi

FloData Analytics is hiring a Business Development Manager to lead domestic sales for our technology services. The role focuses on building long-term relationships with large corporates and SMEs across India, identifying new prospects, nurturing multiple accounts, and maintaining a strong domestic pipeline. It involves regular client meetings, travel for visits, and participation in industry events. We are looking for someone with proven domestic services sales experience and strong relationship-management skills to drive sustained growth. 

Key Responsibilities

● Drive end-to-end domestic business development—including lead generation, discovery, solution positioning, proposal drafting, negotiation, closure, and handover.

● Build and manage a strong domestic sales pipeline, ensuring consistent growth through both inbound and outbound channels.

● Conduct detailed discovery calls and in-person meetings to understand client requirements, pain points, timelines, stakeholders, and budgets.

● Coordinate with internal team members to develop client-focused deliverables as POCs, demo mock-ups and customised pitch narratives, estimates and proposals to accelerate the deal closure process.

● Maintain a structured sales cadence through timely follow-ups, next steps, objection handling and deal progression.

● Initiate, activate and improve multiple engagement platforms such as Google Business Page, IndiaMART, GeM, Justdial, WhatsApp Business, and other relevant channels to enhance lead generation and visibility.

● Travel as needed for client meetings, on-site discussions, and long-term relationship building, and participate in industry events, exhibitions, and conferences to strengthen market presence.

Qualification & Requirements

● Bachelor's degree in a related field

● 1–4 years of B2B business development/sales experience in IT services, software services, or consulting

● Proven revenue performance: Approximately ₹50 lacs in services sales closed per year for the last 2–3 years, with a minimum deal/ticket size of approximately ₹ 2 lacs +, or a demonstrated ability to consistently close deals of similar value.

Job description

Develops MDM data model and architecture

Configure MDM tools to perform MDM design as required

3+ years of experience in Pimcore

5+ years of experience in PHP/MySQL

3+ years of experience in MVC (Model-View-Controller) framework

4+ years of experience in Symfony 4.x.

Experience in front-end technologies like HTML, CSS, and Ajax.

Strong experience in design, implementation, and optimization of RDBMS databases,

especially MySQL/ MariaDB.

In-depth knowledge of MySQL Database.

Data analysis, data standardization, and data cleanup

Command over Object-Oriented PHP programming

Experience with RESTful services

Experience with DevOps (CICD, etc.).

Experience with Git.

Position – 

Business Development Executive

Qualification – 

MBA (Marketing) with Bachelor or master’s degree in computer science or Information Technology 

Communication – 

EXCELLENT COMMUNICATION REQUIRED 

Experience – 

1-3 Years 

Skills – 

Business Development, Lead Generation, Pre-sales, Digital Marketing, Marketing Research, Research Analysis, Market Initiative, etc.

• Technology Acumen
• Must have a good understanding of digital technologies of Web/Mobile App Development, Cloud Services (especially AWS), Big Data and DevOps
• Overall messaging and branding
• Should be able to create brand offerings, brand positions, brand promise, messaging for target audiences with their trust and business.
• Digital Marketing
• Enhance social media presence with unique 10 posts/month and post them to 2-3 channels. Each post would be published for 5-10 times in a month across channels.
• 3rd party profiles and Management
• Shall create profiles on listing sites like Clutch, GoodFirms etc and help in collecting client reviews
• Lead Generation
• Should run targeted email and social outreach campaigns to target audience and bring appointments for your sales team to close
• Domestic/International Exposure
• Should have experience in dealing with international market & businesses (especially USA and Europe) as ours’ B2B market
• Content Strategy and Execution
• Should be able to define the content strategy and curate the quality content – posts, blogs, newsletters, website, etc.
• Should be able to help on working on proposal and sales
• Should be able to nurture the relationships with customers

Roles & Responsibilities –

• Demand/Lead generation through outbound marketing activities. Researching organizations and individuals to identify new leads and potential new markets.
• Prospect Identification, Nurturing & Closure. Researching the needs of other companies and learning who makes decisions about purchasing
• Lead Generation and Management by Contacting potential clients via email or phone to establish rapport and set up meetings / Cold Calling
• Strong lead generation skills (establishing initial contact and gathering information)
• Generate new leads and set appointments for the Business Development Managers, within a defined territory, for specific lines of business, through telemarketing
• One would typically be involved in setting up a volume of qualified appointments to increase the chances of more contract conversion and ensure the healthy sales pipeline. 
• Researching Organizations and Individuals online (especially on social media) to identify new leads and potential new markets.
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events
• New Business Acquisition 
• Contacting clients to inform them about new developments in the company's products
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in-person
• Developing sales goals for the team and ensuring they are met
• Training personnel and helping team members develop their skills
• Market Research and Analysis
• Understand client requirements
• Research accounts, identify key players and generate interest
• Maintain and expand the database of prospects
• Proficient in Microsoft Office Suite specifically Microsoft Excel, PowerPoint, Word, and Outlook
• Clearly and effectively communicates the Company's Solutions to prospects
• Technology selling experience
• Experience with online demos and conducting virtual meetings
• Blend of Startup and MNC culture is an add on
• Self-starter who can function both individually and as part of a team 
• Should visualize the big picture about the product and the partners' requirements

About Scalex – 

We are cloud-born product development, consulting and technology services start-up, having a presence in Pune (India) and Seattle (USA). We have been working closely with leading-edge start-ups and mid-size companies across the globe in their journey to ideate, implement and innovate next-gen technology products and solutions using re-defined user experience and digital technologies of Cloud, Mobility, and DevOps. We leverage the power of digital technologies to build the products with a customer-centric approach and agile methodologies as the backbone.

What differentiates us from other consulting businesses is our focus on constant innovation and dedication to the products or solutions we work on for our customers. With the fast pace of innovation and changing technology, the end products are updated constantly and rapidly. So, our engineers are therefore enjoying the challenge of learning new technologies and synthesizing the acquired knowledge to solve business and real-world problems.

We follow agile work culture, where we believe in giving autonomy and flexibility to our engineers. At the same time, they will be given responsibility distribution to deliver the best-in-class and quality solutions in time with the limited formalities. 

Last but not least, you will get an opportunity to work with high performing teams and competitive businesses.

https://scalextechnologies.com">https://scalextechnologies.com