Technical Writer

Location: Bangalore or Chennai (with frequent travel across India)

Reporting to: Chief Product & Technology Officer

Compensation: ₹30–40 lacs (Cash + Equity)

Role Overview

We are looking for a Lead Product Manager to spearhead Zolvit 360 Enterprise—an AI-powered

compliance solution tailored for large Indian conglomerates. This role offers the opportunity to

build a product used by marquee clients, ensuring scalability and adaptability across industries.

Key Responsibilities

● Act as the primary interface for enterprise clients, managing relationships at senior

levels, including CFO interactions.

● Clearly identify, document, and translate complex compliance requirements into detailed

stories, guiding cross-functional development teams.

● Establish a robust and common definition for Zolvit 360 that scales across multiple

companies and future clients.

● Drive on-ground product adoption through effective stakeholder engagement, training,

and alignment.

Essential Experience

● 4–6 years of Product Management experience, ideally managing enterprise products or

platforms.

● Deep expertise in compliance management, ideally having successfully implemented

enterprise-grade compliance platforms for large Indian conglomerates or similar

enterprises.

● Background as a PM in compliance-tech companies or from Consulting firms highly

preferred.

Key Competencies

● Exceptional stakeholder management and influencing skills; ability to drive alignment

across diverse internal and external teams.

● Comfort navigating ambiguity, structuring complex problems, and prioritizing

strategically.

● Demonstrated ability to scope, launch, and rapidly scale products from pilot to full

enterprise adoption.

Education & Qualification

● Chartered Accountant (CA) preferred; candidates with strong, equivalent compliance

knowledge and relevant experience will also be considered.

Why Zolvit?

Join a dynamic team focused on solving high-impact compliance challenges for India’s leading

enterprises. This role will place you at the heart of product innovation and enterprise success,

working directly with senior leadership and industry leaders to shape the future of enterprise

compliance management.

Layer Tech Solutions is hiring a Web Developer with 1–3 years of experience

• Responsible for designing, developing, and maintaining responsive web applications
• Must have strong skills in HTML, CSS, and JavaScript
• Experience with modern frameworks like React or Angular preferred
• Knowledge of backend technologies (Node.js, PHP) is a plus
• Looking for proactive, team-oriented individuals
• Opportunities to learn and grow in a dynamic environment
• Passion for clean, scalable code is highly valued
• Full-time position with competitive benefits

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

• Responsible for identifying business requirements, requirements management, functional design, system analysis, GAP analysis, end-user training, Preparing BRD, prototyping, process design (including scenario design, flow mapping), testing, defining support procedures, and leading workstreams implementations and supporting end-to-end Odoo ERP implementations.
• Provide Functional Consulting & Business analysis by gaining industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile etc, with industry best practices.
• Evaluate customer’s business requirements, needs and objectives and convert the same to company processes, solutions, and modules being implemented.
• Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
• Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
• Prepare a business requirement document (BRD) for our customer’s business needs.
• Prepare a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
• Manage the full life cycle of Odoo ERP Implementation and Testing phases. Analyze and report any malfunctions found in our customized solutions or standard Odoo ERP features and functionalities to the technical team. (for example, by testing different business cases or impersonating users)
• Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
• Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
• Conduct business process mapping and requirements gathering sessions (workshops) with new customers to determine configuration requirements both on-site and remote.
• Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.
• Collaborate with other IT professionals (Technical Developers & Business Analysts) to define and implement solutions related to ERP.
• Responding to customer tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.
• Possessing excellent business application knowledge to enhance customer support.
• Update our internal ERP system with information about technical issues reported by the customer and useful discussions with customers.

Who are we?

Centre for Research on Start-ups and Risk Financing (CREST) has been set up by IIT Madras to provide thought leadership and intellectual impact to the start-up and innovation ecosystem. CREST has embarked on an ambitious mission of becoming one of the top global research centres in the area of start-ups and innovation. The core of CREST is the development of an AI-driven Intelligent
Information Platform that would enable cutting edge research as well as influence policy and practice like never before
With the recent exponential growth in the start-up and innovation ecosystem, new data-driven approaches would play a critical part in sustaining the current growth curve. The objective of CREST would be to become the gold standard of information and intelligence on Innovation, Entrepreneurship and Private Equity investments in India

The Opening
We are currently looking for our next passionate, skilled and motivated Python developer, who can join us immediately. The candidate should
● Be excited about building a next-generation intelligence platform
● Have a can-do attitude and ready for challenges
● Value working with a greatteam - confident, creative and thoughtful people who come together to achieve great things
● Be eager to experiment, learn and bring new things, improving the platform
● Be high on self-belief and enthusiasm to work in a startup-like culture - small team, fast-paced work environment If this is you, we're excited to interact!

As the Data Science Engineer in CREST, you will

● Write reusable code and build libraries for future use
● Establish solid data-pipelines and automate routine tasks
● Develop & deploy custom Machine Learning (ML) models using the latest
research in ML and Natural Language Processing (NLP)
● Build performant applications following best practices, maximizing speed and scalability
● Improve upon the existing codebase mitigating technical debt
● Take ownership of all aspects of the application - architecture, quality and efficiency
Requirements
● Proficient understanding of Python language
● Expertise with data-modelling, data-wrangling & data-mining techniques
● Familiar with Extract-Transform-Load (ETL) processes and hands-on experience with packages like Pandas, Numpy etc
● Experience with data visualisation tools and libraries like Plotly, Seaborn etc
● Good understanding of advanced Statistical and ML techniques on
regression, classification, forecasting etc
● Skilled in NLP and specifically ML applications in NLP like information
extraction, feature engineering, classification, building language models etc
● Should provide direction and mentorship to junior team members
● Bachelor’s or Master’s degree from premier educational institutions
● Minimum 2 years of experience (research or professional) in the
above-mentioned areas
Good to have
● Comfortable with using Command Line and Linux systems
● Experience and knowledge in version control systems like git, svn, etc
● Knowledge in developing & deploying web apps & web APIs with an overall understanding of client-server interactions
● Experience with NoSQL databases like MongoDB
Job type
● Full time, on-site
● Immediate joiner
● Initial appointment for 1 year, it would be renewed subsequently based on performance

Work location
Department of Management Studies, IIT Madras campus, Chennai, Tamil Nadu,
India - 600036

Why work with us?
● Get to interact with the best of the minds. IIT Madras has been ranked as the
top university in India for 5 years in a row
● Be at the forefront of the Entrepreneurial ecosystem in India
● Enormous opportunities for learning

• Proven hands-on Software Development experience
• Proven working experience in Java development

• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring boot , hibernate Framework