Collection - Supervisor

Top Rung Debt Management Co.

Collection - Supervisor

Unnati

Company

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Collection - Supervisor at Top Rung Debt Management Co. · Delhi · 2 - 3 years · ₹3L - ₹4.8L / yr · Posted 18 Nov 2021

Collection - Supervisor

at Top Rung Debt Management Co.

Agency job

via Unnati

2 - 3 yrs

₹3L - ₹4.8L / yr

Delhi

Skills

collections

Recovery

collection management

recovery management

DRA certificate

Debt management

Our client is a debt management company offering an end to end integrated set of services in the areas of debt resolution & acquisition. They are one of the largest Indian debt management companies serving its clients to manage the entire delinquency lifecycle of their customers. They provide tele-collections, debt
management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.

Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.

AsCollection - Supervisor, you will be responsible for ensuring timely collection of the location receivables and assist with other regions when needed

What you will do:

Ensuring that collection staff is trained and knowledgeable
Organizing and assigning work to collectors and performs daily audits to ensure accounts are worked properly / efficiently
Encouraging, motivating, and developing staff to the maximum of their ability; leads by example.
Counseling staff and conducts disciplinary reviews as appropriate
Assisting the collection manager.
Performing special projects.
Complying with and enforcing all company policies and procedures
Tracing customers whose contact details are not available & Negotiating with the customer regarding the payments to be made whenever required

Candidate Profile:

What you need to have:

Candidates with DRA cerificate will be preferred
Problem Solving Complexity, ADD (Average Days Delinquencies) calculations, strong knowledge of business processes to resolve customer issues
Strong interpersonal skills are needed to supervise, negotiate payments, settle disputes between customers/businesses and motivate the team

What you will do:

Ensuring that collection staff is trained and knowledgeable
Organizing and assigning work to collectors and performs daily audits to ensure accounts are worked properly / efficiently
Encouraging, motivating, and developing staff to the maximum of their ability; leads by example.
Counseling staff and conducts disciplinary reviews as appropriate
Assisting the collection manager.
Performing special projects.
Complying with and enforcing all company policies and procedures
Tracing customers whose contact details are not available & Negotiating with the customer regarding the payments to be made whenever required

Candidate Profile:

What you need to have:

Candidates with DRA cerificate will be preferred
Problem Solving Complexity, ADD (Average Days Delinquencies) calculations, strong knowledge of business processes to resolve customer issues
Strong interpersonal skills are needed to supervise, negotiate payments, settle disputes between customers/businesses and motivate the team

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