management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
AsCollection - Supervisor, you will be responsible for ensuring timely collection of the location receivables and assist with other regions when needed
- Ensuring that collection staff is trained and knowledgeable
- Organizing and assigning work to collectors and performs daily audits to ensure accounts are worked properly / efficiently
- Encouraging, motivating, and developing staff to the maximum of their ability; leads by example.
- Counseling staff and conducts disciplinary reviews as appropriate
- Assisting the collection manager.
- Performing special projects.
- Complying with and enforcing all company policies and procedures
- Tracing customers whose contact details are not available & Negotiating with the customer regarding the payments to be made whenever required
What you need to have:
- Candidates with DRA cerificate will be preferred
- Problem Solving Complexity, ADD (Average Days Delinquencies) calculations, strong knowledge of business processes to resolve customer issues
- Strong interpersonal skills are needed to supervise, negotiate payments, settle disputes between customers/businesses and motivate the team
Subodh Popalwar
Software Engineer, Memorres
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