Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.
Requirement 1. Right attitude to work with a start-up. 2. Willingness to work around the clock if necessary. 3. Outgoing personality with excellent communication skills. 4. Eagerness to take on an evolving role and to scale the same.
The desired candidate preferably a female should be an MBA/Mcom/ should possess excellent written and oral communications with at least 1-2 years of experience as an admin/support in financial services. Should communicate and coordinate with internal departments to handle & resolve client’s complaints, direct requests and unresolved issues to the designated resource. Should be able to manage the day-to-day operations of the office. Organizie and maintain files and records etc. should be · Proficient in financial terminologies. · Good mathematical skills · MS Office Prior experience in a financial institution/wealth management firm would be added advantage
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
We are currently looking for an accountant who is passionate towards his work. The individual should not only carry his job duties but also identify and take steps for new scope of improvement in his space. 1) General ledger & Bank Reconciliation Statement 2) Maintain accounts Routine 3) Finanlization and payment of statutary dues (GST, TDS, PT, EPF) 4) Audit coordination both internal and statutatry
Illuminei is a diversified Engineering services company in the Clean Energy space currently supporting India, the US and Europe in fulfilling their Energy requirements. We need an agile leader who can accomplish tasks in tight timelines with limited supervision and will be ready to form a team later. Responsibilities Coordinate internal resources and third parties/Client's for the flawless execution of projects Ensure that all projects are delivered on-time and with great quality Ensure resource availability and allocation Followup with new clients to get them up to speed with our internal workflow. Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and followup with them on timely basis to learn the status of the Projects. Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Requirements: Excellent communication skills as he/she will be dealing with Clients in US Any Engineering Degree Minimum 2 years of work experience Able to work night shifts
I’m Sparsh Gupta, COO @ Wingify, a software product company with offices in Delhi, Pune, and NYC. Wingify is fast growing and has recently hit $18 million annual revenue. I’m based out of Delhi, and I head VWO and PushCrew, the two flagship products from Wingify. I need an executive assistant to help me become more productive. This primarily means I need someone who could: Become a filter on who and what gets my attention Conduct online research on a topic and helping me understand what it is (by summarizing it) Advice on important details that I might be missing to notice (there are so many different contexts where I work that I am probably missing important stuff) Follow up with people who haven’t responded or who commit to certain timelines Help me plan and execute different strategies to run and grow the business efficiently. Give me a hand with managing the P&L Help me sort through my inbox and decide which ones are important for my attention (I get 50-100 emails per day, some important, some cold pitches), draft replies for me. Find time to set up meetings for me and manage my work calendar Help with personal research (where can I get XYZ?) and help me arrange for travel What’s in for you? You get a front seat of the business and startup world. Wingify’s vision is to become the most admired software company to come out of India and be among top 5 worldwide. You, while assisting me and helping me become more productive, become the major force in achieving the vision. If the prospect of growing along with the business head and the company to its billion-dollar journey excites you, the job’s perfect for you. What sort of person am I? Detail oriented. I appreciate thorough research and work Perfectionist. I demand best in class work for just about everything. Appreciate efficiency. I love automation and clear self-running processes Honest, transparent and hate people who lie Calm. I don’t lose temper or shout. A bit all over the place. Doesn’t mind doing unscheduled meetings or canceling/moving scheduled ones (but that’s why my calendar needs to be managed) Appreciates timely follow ups. Hate reminding people to follow up (on something they committed) Demand good communication. Crisp, clear and grammatically correct. Curious. Wants to know and learn about almost everything. What my sidekick (executive assistant) needs to be? You need to have at least 2 and at most 5 years of executive assistant (or equivalent) experience. You need to have following traits: You are a pro at getting things done You are calm, polite and professional You can work on Word, Excel, and Powerpoint with ease You enjoy interacting with people You like to ensure all emails get replies You don’t mind following up with people repeatedly You like to see daily, and weekly calendars sorted You take pride in drafting good emails You can spend hours on Google, understanding a new topic and summarizing it
I am looking for a dynamic person who is an avid learner and passionate about education sector.
JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business
uBUTLER is a 24/7, on-demand, messaging-based service that operates as a digital personal assistant to fulfill requests 365 days a year, using real human client managers. With uBUTLER you can get whatever you want on demand with no hassle by sending a SMS or by downloading the uBUTLER app. uBUTLER is currently available in The Netherlands, but we're looking for remote workers. You will do all sorts of assignments to support our client managers in helping our clients with whatever they want. A few examples: - Find the best 3 options for a flight to Dubai - Book a flight to londen for tomorrow - Find and order a palm tree for delivery next wednesday - Make an online reservation - Fill in these invoices in excel - Check out if we can find a babysitter in Ibiza - Arange my whole vacation etc. You can choose your own work hours. We're 24/7, 365 days a year open and available for our clients. What skills we're looking for: - Fast internet searching for anything - You are always very precise. - Excellent in English (or Dutch) - Flexibel