Course Writer and Reviewer

at Skills Alpha

Posted by Jaideep Kewalramani

Should be local to Bangalore, Multi-linguist is highly preferred. Roles & Responsibilities: 1. Office operations - Oversee day to day functioning of office operations such as opening and closing hours protocols, allocation of tasks to the support team, smooth functioning of all office equipment and infrastructure - Lights, ACs , Internet, furniture , IT equipment, pantry services, Housekeeping services and general upkeep of office premises. Ensuring office readiness for executive meetings, interviews 2. Office operations - Plan the deployment of resources for weekend operations for 24x7 support, ensure all IT infrastructure, logistics, F&B services, meeting & greeting, Housekeeping services are planned ahead of the weekend sessions to ensure smooth functioning of office. 3. Vendor management Manage various facets of the business - Hotels & restaurants, Pest control , AC , Carpentry, Stationery, F&B, corporate gifting, AV ( local and domestic travel & logistics). 4. Hospitality operations - Logistics & boarding /lodging - Partner with leading hotels & serviced apartment operators and work on pre negotiated rate contracts for room nights for outstation faculty, coordination of airport transfers , Hosting important guests and visitors, overseas faculty. 5. Crisis and Emergencies - Ensure that you are always available in the event of Office crisis and emergencies such as fire, electrical breakdowns etc. 6. Maintaining approvals from concern authorities and Coordinating with finance and Acccounts Team.

1. Greet and welcome customers with a pleasant attitude 2. Inquire what customers are searching for and guide them to the respective staffs/floor/coordinator 3. Maintain safe and clean reception area by complying with procedures, rules, and regulations 4. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs 5. Contribute to team effort by accomplishing related results as needed

Roles and Responsibilities : Handling end to end leasing cycle. Studying the market and identifying the best location for next coworking space launch. Talking to landlords and brokers for shortlisting locations on the basis of requirement Visiting the shortlisted locations and finalising the location on the basis of criterias decided by the management Arranging meeting with the landlord and negotiating on the deal Finalising the deal and contractual paper work Co-ordinating with the execution team for smooth launch of project Handling end to end enterprise sales cycle Finding enterprise clients with requirement of over 100 seats Pitching the best possible solution according to client requirement Arranging visits and building the deal according to availability and client requirement Negotiating with the client and finalising the deal Completing the contractual paper-work Completing On-boarding formalities Up-selling new locations to the existing members Building sales strategies, templates, processes and automating the sales procedure. Outbound targeting and reaching out to prospective clients Building a good broker network for accelerated sale conversions Other business development activities that bring business to the organisation

Skills Alpha is an AI powered Skill Management platform. We have re-imagined the entire skilling continuum to include employee aspirations, driving alignment with the organization goals, acquiring skills in a multi dimensional model (goes beyond just learning) and ends with augmenting value to the organization through social learning and community collaboration. This is a multi-stakeholder platform that essentially gives control to the employee to manage their career growth and skilling journey.

Founded in 2011 by Manoj Gupta and Monica Gupta, Mumbai-based Craftsvilla is India's largest online marketplace for ethnic products. The company’s vision is to take societies back to their roots and help them discover their ethnic legacy. With over 20,000 sellers from across India, Craftsvilla.com has close to 3 million products online across categories including, clothing, handicrafts, jewellery and art among others. The company is funded by globally renowned venture capital funds including Sequoia Capital, Nexus Venture Partners, Lightspeed Venture Partners and GFC. PlaceofOrigin.in has been acquired by Craftsvilla and is now expanding aggressively into the ethnic foods category.

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus