
About Us :
CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.
Our Values :
We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.
Equal Opportunity Statement :
CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.
Role : Lead AI/Senior Engineer-AI
Location : Noida, Delhi/NCR
Experience : 5- 12 years
Education : BTech / BE / MCA / MSc Computer Science
Must Haves :
Conversational AI & NLU :
- Advanced proficiency with Dialogflow CX
- Intent classification, entity extraction, conversation flow design
- Experience building structured dialogue flows with routing logic CCAI platform familiarity
Agentic AI & Multi-Step Reasoning :
- Production experience with Google ADK (or LangChain/LangGraph equivalent)
- Multi-step reasoning and tool orchestration capability
- Tool-use patterns and function calling implementation
RAG Systems & Knowledge Management :
- Hands-on Vertex AI RAG Engine experience (or equivalent)
- Semantic search, chunking strategies, retrieval optimization
- Document processing pipelines (PDF parsing, chunking)
LLM/GenAI & Prompt Engineering :
- Production experience with Gemini models
- Advanced prompt engineering for customer support
- Langfuse experience for prompt management
Google Cloud Platform & Vertex AI :
- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)
- Cloud Functions and Cloud Run deployment experience
- BigQuery for conversation analytics
API Integration :
- Genesys Cloud CX integration experience
- REST API design and webhook implementation
- Enterprise authentication patterns (OAuth 2.0)
Good To Have :
Conversational AI & NLU :
- Multi-language support implementation (Spanish/English)
- Telephony integration (speech recognition, TTS, DTMF)
- Barge-in handling and voice optimization
Agentic AI :
- Agent state management and session persistence
- Advanced fallback strategies and error recovery
- Dynamic tool selection and evaluation
RAG Systems :
- Re-ranking and advanced retrieval quality metrics
- Query expansion and context-aware retrieval
- Corpus organization strategies
LLM/GenAI :
- Prompt versioning, A/B testing, iterative refinement
- Prompt injection mitigation strategies
- In-context learning, few-shot, chain-of-thought techniques
LLMOps & Observability :
- Vertex AI Evaluation Service experience
- Groundedness, relevance, coherence, safety metrics
- Trace-level debugging with Cloud Trace
- Centralized logging strategies
Google Cloud :
- Application Integration connectors
- VPC Service Controls and enterprise security
- Cloud Pub/Sub for event-driven systems
Enterprise Integration :
- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)
- Salesforce, SAP, ServiceNow integration patterns
- Context passage strategies for escalations
Architecture & System Design :
- Configuration-driven systems (Meta-Agent patterns)
- Microservices and containerization
- Scalable, multi-tenant system design
- Disaster recovery and failover strategies
Product Quality & KPIs :
- Customer support metrics expertise (CSAT, SSR, escalation rate)
- A/B testing and experimentation frameworks
- User feedback loop implementation
Deliverables :
- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions
- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations
- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation
- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)
- Prompt Management : System prompts, Langfuse setup, playbook governance, version control
- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations
- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management
- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation
- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations
- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention
- Graceful degradation and fallback mechanisms

About CLOUDSUFI
About
We exist to eliminate the gap between “Human Intuition” and “Data-Backed Decisions”
Data is the new oxygen, and we believe no organization can live without it. We partner with our customers to get to the core of their problems, enable the data supply chain and help them monetize their data. We make enterprise data dance!
Our work elevates the quality of lives for our family, customers, partners and the community.
The human values that we display in all our interactions are of:
Passion – we are committed in heart and head
Integrity – we are real, honest and, fair
Empathy – we understand business isn’t just B2B, or B2C, it is H2H i.e. Human to Human
Boldness – we have the courage to think and do differently
The CLOUDSUFI Foundation embraces the power of legacy and wisdom of those who have helped laid the foundation for all of us, our seniors. We believe in their abilities and we pledge to equip them, to provide them jobs, and to bring them sufi joy.
Tech stack
Connect with the team
Similar jobs
Job Title: PostgreSQL Database Administrator
Experience: 6–8 Years
Work Mode: Hybrid
Locations: Hyderabad / Pune
Joiners: Only immediate joiners & candidates who have completed notice period
Required Skills
- Strong hands-on experience in PostgreSQL administration (6+ years).
- Excellent understanding of SQL and query optimization techniques.
- Deep knowledge of database services, architecture, and internals.
- Experience in performance tuning at both DB and OS levels.
- Familiarity with DataGuard or similar high-availability solutions.
- Strong experience in job scheduling and automation.
- Comfortable with installing, configuring, and upgrading PostgreSQL.
- Basic to intermediate knowledge of Linux system administration.
- Hands-on experience with shell scripting for automation and monitoring tasks.
Key Responsibilities
- Administer and maintain PostgreSQL databases with 6+ years of hands-on experience.
- Write and optimize complex SQL queries for performance and scalability.
- Manage database storage structures and ensure optimal disk usage and performance.
- Monitor, analyze, and resolve database performance issues using tools and logs.
- Perform database tuning, configuration adjustments, and query optimization.
- Plan, schedule, and automate jobs using cron or other job scheduling tools at DB and OS levels.
- Install and upgrade PostgreSQL database software to new versions as required.
- Manage high availability and disaster recovery setups, including replication and DataGuard administration (or equivalent techniques).
- Perform regular database backups and restorations to ensure data integrity and availability.
- Apply security patches and updates on time.
- Collaborate with developers for schema design, stored procedures, and access privileges.
- Document configurations, processes, and performance tuning results.
Role
We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile/desktop web app & handle its integration with the back-end.
Responsibilities
- Develop user interfaces for modern rich internet applications with the latest Front End Technologies
- Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
- Writing tested and documented JavaScript, HTML and CSS
- Make design and technical decisions for React projects
- Develop application code and unit tests in the React.
- Ensuring high performance
Qualifications
- BSc/BE/BTech in Computer Science, Engineering or a related field
- 1+ years Experience with React. Good to have working knowledge of React Native, Angular, VueJS
- Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript DOM manipulation Techniques
- Experience with RESTful services
- Experience in JavaScript build tools like grunt or gulp
- Hands on and implements complex React modules
- Able to implement automated testing platforms and unit tests
- Understanding of fundamental design principles behind a scalable application
- Proficient understanding of code versioning tools (Git)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
As the backend engineer developer, you will drive the vision of AvatarLife and make it a significant player in metaverse gaming space. You will steer the development of our games and everything that comes with it.
Skills Required
- 2+ years experience in Node.js is required
- Experience in game development
- Familiarity with typescript is a plus
We are looking for individuals who can work independently and are fine with unstructured scenarios. We are flexible with the job location, working hours and compensation structure. We will match industry standard when it comes to all aspects of your professional development to make sure you can focus on making a great product.
- 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
- 2+ years of hands-on experience with Postgress, MongoDB.
- Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
- Experience with AWS
- Experience in front-end development using react.js is a plus.
- Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
- DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
- Self-motivated and a good team player.
- Good communication and interpersonal skills.
- Bachelor’s Degree in Engineering from a reputed Institute
Designation: Software Engineer II
Experience: 4+ years
Work Location: Marathahalli Outer Ring Road, Bengaluru
About the role:
At Bizongo, we believe in delivering excellence which drives business efficiency for our customers. As a Software Engineer at Bizongo, you will be working on developing the next generation of technology that will impact how businesses take care of their process and derive process efficiency. We are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multi-dimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. As a Software Engineer in Test, you’ll be testing complex scenarios, end-to-end, using automation frameworks like Selenium.
Must-haves:
-
Proficiency in either Java or Python.
-
At least 4 years of experience in working on automated testing frameworks like Selenium, Cucumber.
-
Excellent understanding of Feature, Regression, and Smoke Testing.
-
Clear understanding of RESTFul API’s and building test frameworks for the same
-
Excellent in finding testing scenarios, catching corner cases of the feature that you would be testing.
-
Ability to Manage and Test different Projects simultaneously.
-
Tech/ BS in Computer Science (or have done relevant courses for the same)
-
Good in analysis and solving problems.
-
Excellent verbal and written communication skills.
-
Passionate about working in a startup.
It would be a plus if:
-
If you have built an automated test framework for at least one product from the scratch
-
Understanding of how the web works
-
Understanding of MVC frameworks like Ruby on Rails, Python Django
Key Responsibilities :
-
Understand the design and end-to-end workflow of the feature/product specifications.
-
Coming up with all the testing scenarios even before the start of development, after going through the design and specifications
-
Keeping the test suite up to date with the latest changes
-
Documentation - Keeping all the testing scenarios in the documented format so that anyone can test the scenarios manually if required
-
Key role in keeping the production bugs count to zero
Why work with us ?
-
Opportunity to work with "India's leading B2B" E-commerce venture. The company grew its revenue by more than 5.5x last year to reach to a 350 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo
-
Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!
-
Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
-
Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017
-
This year, Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category
-
Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
-
The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
About the Company:
Company Website: www.bizongo.com
About Bizongo:
-
Bizongo is India's largest multi-category technology-driven packaging platform. We are one of the largest B2B e-commerce players in the country. Bizongo's distinctive business model is a unified platform that solves design, development, and procurement problems for every packaging category. On top of this vision resides a stack of connected technology platforms that facilitate efficient business processes to provide an end-to-end experience which a focus on providing optimized technology-driven supply chain solutions. The place where creativity and technology converge is where transformation happens. With these elements put together, Bizongo is disrupting the market, enabling efficiency and bringing convenience in businesses.
-
Packaging has the untapped potential to fit into this space. It is ubiquitous, it is unique, and it is used by diverse industries like FMCG, E-commerce, Automobiles, Pharmaceuticals, and many more. This has made it an ideal means for Bizongo to put their belief into action and create a platform for everything packaging.
Bizongo serves 100+ enterprise customers across a wide range of industries and is providing packaging solutions to leading brands like Amazon, Johnson & Johnson, Tata Cliq, & Mondelez to name a few. -
Bizongo is a Series C funded startup and backed by marquee investors like Accel, B Capital, Chiratae Ventures, Schroder Adveq & International Finance Corporation (IFC). To be featured in Linkedin Top 25 startups and recognition by Forbes 30 under 30 Asia just validated our business model and affirmed our core beliefs.
Additional Perks:
-
Medical Insurance
-
Flexible Work hours
-
Work from Home
-
Casual Dress Code
-
Recreational Facility
About SaaS Labs US, Inc: We’re a Palo Alto & Noida-based product company building SaaS products for sales, support & success roles. Our popular products are https://justcall.io/">JustCall, https://helpwise.io/">Helpwise & https://easycalendar.com/">EasyCalendar. We’re 5th fastest growing in India & 54th in APAC as per Deloitte in 2019 & 2020. Bootstrapped our way to >$7mil ARR and targeting $50mil ARR by 2023 end. Closed a large venture funding round in Jan 2021 (yet to be announced). We’re going to grow team size from 70 to 150 in 2021 and 500 by 2023. Our team members are from India, US, Bulgaria, and Philippines.
Job Title: UI/UX Designer
Exp- 3 years and above
Responsibilities
1.Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widget
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and image
Requirements
- Proven work experience as a UI/UX Designer or similar role.
- Portfolio of design projects.
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.
- Team spirit; strong communication.
- Conduct layout adjustments based on user feedback.
- Adhere to style standards on fonts, colors and images.
Desired Candidate Profile
- Minimum 3 years of hands-on development experience
- Experience with VoIP based technologies based on SIP protocol.
- Solid C, C++ experience, Python
- Experience in developing multi-threaded and client server application
- Experience in Linux/Unix environment
- Experience/Knowledge in at least three of the following technical areas is also required:
- Object oriented design and methodologies
- Experience developing cloud-based services (e.g. SaaS, PaaS)
- Knowledge and development background in web services, or web based technologies using REST.
- Experience with highly available/redundant softwer.
- Strong communication skills required.
- Strong writing skills required.
- Ability to multi-task and handle changing priorities.
- Knowledge of software development methodology, build tools and product life cycle; experience in agile development is a plus.
- Excellent team skill, can-do attitude, focus on quality.
- Obtains client information from online databases.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
- Skills and Qualifications:
- Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking















