Cloud Architect

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Experience Level: 8 Yrs

Oracle EBS Techno Functional

Work from Office

Job Location Hyderabad or Chennai or can be remote for subcons

Tech round+ management + client round

Candidate should be excellent in oracle Finance techno functional role ( oracle apps) with EBS + Finance modules ( AP+AR+GL) + Insurance domain + Production application support project specifically in UAE based project experience.

• Experience in Oracle EBS (Technical) with R12 release.
• • Very good knowledge of R12 financial table structure.
• • Good Hands on Knowledge of SQL, PLSQL, Oracle reports, Oracle form. OAF/ADF, BI publisher reports, Shell scripting.
• • . Should have good Analytical and debugging skills.
• • Should have development experience in the EBS environment in Reports, Interfaces, Conversions, Extensions, Workflow (RICEW) and Forms deliverables.
• • Experience in P2P, Oracle General Ledger (GL), Account Payables (AP), Receivables (AR), Cash Management (CM), Sub-ledger Accounting (SLA), and System administrator modules.
• • Experience of end-user interaction for requirements gathering, understanding customer needs and working with multiple groups to coordinate and carry out technical activities which include new development, maintenance and production support activities.
• • Should have good knowledge of Agile Methodologies

Bachelor's degree in Computer Science, or information technology from an accredited institution; or equivalent experience

At Mudrantar, we are looking for an expert QA Engineer who is highly skilled with Manual as well as Automated Testing. Your primary focus will be Quality of our Software Products and Services. You will ensure that your testing produces robust, secure and user friendly product. You will coordinate with other team members, including front-end, back-end developers, Product Manager and UX/UI designers. Your commitment to team collaboration, perfect communication, and a quality product is crucial.

Position

• Full time employment

Key Responsibilities

• Automated testing of Mudrantar Products and Services to find bugs and report them
• Build test cases and test reports for each product /service release
• Assign bug priorities, signoff before PROD release and reproduce bugs reported by clients or Sales/onboarding Team
• Implementing automated testing integrated into development and maintenance workflows
• Staying up to date with all recent developments in the testing, automated testing, cross browser testing, smoke testing etc.
• Working closely with development team to achieve robust product development

Skills

• Actual experience in Software Testing. (Manual + Automation)
• Candidates must have a basic understanding of databases.
• Sound knowledge of SDLC and STLC.
• Collaborate with QA Engineers to develop effective strategies and test plans
• Prepare test cases , test scenarios , and requirements traceability matrix based on business requirements
• Understand the functions of application , identify defects by testing and analyze it to find the root cause.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.
• Sound knowledge of testing and bug reporting tools.
• Knowledge of JIRA will be an added advantage.
• Should be well versed with web , mobile , functional , non functional and UI testing.
• Should have knowledge of Selenium or similar automation tools.
• Knowledge of API testing will be preferred.
• Excellent written and verbal communication skills along with analytical skills.
• Candidates should be able to think out of the Box.