SDET API Automation

Job Title : AI/ML Engineer

Experience : 3+ Years

Location : Gurgaon (On-site)

Work Mode : 6 Days Work From Office

Summary :

We are seeking an experienced AI/ML Engineer to join our team in Gurgaon. The ideal candidate will have a strong background in machine learning algorithms, AI model development, and deploying ML solutions into production.

Key Responsibilities:

• Design, develop, and deploy AI/ML models and solutions.
• Work on data preprocessing, feature engineering, and model optimization.
• Collaborate with cross-functional teams to integrate AI/ML capabilities into applications.
• Monitor and improve the performance of deployed models.
• Stay updated on the latest AI/ML advancements and tools.

Requirements:

• Proven experience in AI/ML development with tools like TensorFlow, PyTorch, or Scikit-learn.
• Strong programming skills in Python.
• Familiarity with data preprocessing and feature engineering techniques.
• Experience with ML model deployment (e.g., using Docker, Kubernetes).
• Excellent problem-solving and analytical skills.

Why Join Us?

• Competitive salary and growth opportunities.
• Work on cutting-edge AI/ML projects in a collaborative environment.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps, into the insurance product experience. Our product is controlled by our backend dashboard so insurers can get the latest IoT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base.

We are looking for a Full Stack Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. On the backend, you will have the opportunity to help our product scale and be involved in the further architecture of the Sureify platform.

Responsibilities

• Develop new user-facing features
• Build reusable code and libraries for future use
• Build scalable architecture to support millions of users
• Ensure the technical feasibility of UI/UX designs
• Work closely with the UI/UX designers and product managers
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders

Skills And Qualifications

• Proficient understanding of web markup, including HTML5, CSS3
• 2+ years of experience with Full-Stack web development
• Proficient in PHP or Python or Golang.
• Experience in Golang is an added advantage.
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Use test-driven development and acceptance tests to ensure feature quality
• Excellent relational database skills with MySQL
• Experience with building restful JSON web services
• Knowledge of APIs, such as Twitter, Facebook, Google maps, Instagram, etc.

Roles and Responsibilities :

Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

Desired Candidate Profile :

HTML/CSS. While HTML stands for Hypertext Markup Language, CSS stands for Cascading Style Sheets. ...

JavaScript. ...

Git and GitHub. ...

Backend languages. ...

Web architecture. ...

HTTP and REST. ...

Database storage. ...

Basic design skills.

Familiar with nodejs, reactjs, angularjs, expressjs etc......

• Design, develop, test, debug and maintain components of the cloud infrastructure
• Manage operational priorities of the DBaaS
• Establish a process for handling and leading response to security new vulnerabilities
• Lead certification efforts from the security perspective
• Participate in penetration testing efforts
• Design and build DBaaS processes for key management, rotation storage, encryption, and password management

Requirements:

• Strong software design and implementation skills in building infrastructure frameworks
• Experience building and operating extensible, scalable resilient data systems
• Working knowledge of Java and Python Experience using public cloud infrastructure (AWS, GCP, or Azure)
• Containerization tooling (Docker, EKS, Kubernetes)
• Infrastructure as Code Tooling (Example: Terraform, Cloudformation, Etc.)
• Configuration Management Tooling (Ansible, Chef, etc.)
• Automation Scripting (Python preferred)
• Solid understanding of basic systems operations (disk, network, etc)
• Willingness and ability to learn new languages and concepts
• 5+ years of relevant experience

• Proven experience in a customer support role 
• Track record of over-achieving performance
• Strong listening, written and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Must be fluent in English & Hindi
• Ability to work in shifts

• If you have worked in a fin-tech company
• If you have worked in a B2C tech startup

• Independently own one or more multiple modules, which includes: requirement analysis, design, development, maintenance & support
• Write extensive, efficient code to address complex modules and that handles interaction between multiple components. 
• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions
• Produce architecture with clean interfaces, that are efficient and scalable
• Participate and contribute to architectural discussions
• Perform design and code reviews
• Perform technical feasibility and trade off studies & guides others to perform these studies
• Solve production issues. Investigate and provide solutions to minimize the business impact due to outage
• Continuously improve performance metrics of modules you own.
• Actively mentor and develop junior developers in all software development practices
• Participate in the hiring process (referrals, interviews, attending recruiting events or writing blogs)
• Onboard and mentors new team members, helps shape the culture of the team