- Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
- Actively sourcing new sales opportunities through cold-calling and emailing.
- Developing in-depth knowledge of product features and benefits.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Aimhighhr
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JavascriptTechnical Support Engineer
About the Role:
We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.
You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.
Key Responsibilities:
Technical Investigation & Bug Identification
- Review application logs, error messages, and stack traces to diagnose issues
- Read and navigate through our MERN stack codebase to understand system behaviour
- Reproduce reported bugs in staging/development environments
- Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
- Perform root cause analysis and provide technical insights to the engineering team
Monitoring & Proactive Support
- Monitor AWS infrastructure health and application performance metrics
- Identify patterns in support tickets that may indicate broader system issues
- Collaborate with engineering on bug fixes and verify resolutions in production
- Test new features from a customer perspective before release
Required QualificationsTechnical Skills
- Strong understanding of web application architecture and software engineering principles
- Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
- Ability to read and understand JavaScript/TypeScript code
- Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
- Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
- Understanding of database concepts and ability to write basic MongoDB and SQL queries
- Experience with Git and version control concepts
- Knowledge of browser developer tools for debugging frontend issues
Soft Skills
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Strong analytical and problem-solving mindset
- Patience and empathy when dealing with frustrated customers
- Self-motivated with ability to manage multiple issues simultaneously
- Detail-oriented with good documentation habits
Experience
- 1+ years in technical support, customer success, or similar role
- 1+ years working with or around software development teams
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Nice to Have
- Experience with AWS troubleshooting and CloudWatch logs analysis
- Familiarity with containerization (Docker) and CI/CD pipelines
- Previous experience in a SaaS or platform company
- Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
- Exposure to agile development methodologies
What You'll Work With
- Frontend: React.js applications with modern JavaScript/TypeScript
- Backend: Node.js/Express.js APIs
- Database: MongoDB, MySQL
- Infrastructure: AWS (various services)
- Tools: GitHub, JIRA, Slack
- Environment: Fast-paced with direct access to engineering team
.NET
Amazon Web Services (AWS)Mandatory skills
.net
Aws/Azure
Location Chennai
Development background
Mandatory skills
.net
Aws/Azure
Location Chennai
Development background
Role & responsibilities
- Develop a customer sales pipeline and build new customer relationships
- Work with existing customers to grow the business and find new avenues for new product and business development
- Visit customers to learn about their ingredient needs and offer products from our large product portfolio
- Conduct market research and build networks to find new customer opportunities
- Follow customer requests, sampling and new project development
- Represent the company in Business fairs, conferences, tradeshows
Preferred candidate profile
- Bachelors in Commerce / B.Tech
- 2+ years of B2B sales experience (chemicals, fragrances, flavours, cosmetics, ingredients preferred)
- Proven success in customer acquisition & relationship management
- Customer-centric attitude with strong communication & positive spirit
- Organized, self-driven, able to work independently in fast-paced environments
- Proficient in computers & CRM tools
- Willingness for regular pan-India travel to meet key customers
- Strong interest/knowledge in fragrances, flavours & chemicals
- Innovative mindset with curiosity and big-picture thinking
Location:
- Mumbai, India (Mumbai Office)
- Bangalore office (Bangalore Office)
- Delhi (Work from Home / Remote)
Structured bonus offered in addition to fixed salary
Position requires regular travel within the assigned city/region and neighboring areas
Preferred Education & Experience:
•Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics or related technical field or equivalent practical experience.
Well-versed in and 5+ years of hands-on demonstrable experience with:
▪Data Analysis & Data Modeling
Database Design & Implementation
Database Performance Tuning & Optimization
▪PL/pgSQL & SQL
•5+ years of hands-on development experience in Relational Database (PostgreSQL/SQL
Server/Oracle).
•5+ years of hands-on development experience in SQL, PL/PgSQL, including stored procedures,
functions, triggers, and views.
Hands-on experience with demonstrable working experience in Database Design Principles, SQL
Query Optimization Techniques, Index Management, Integrity Checks, Statistics, and Isolation
levels.
Hands-on experience with demonstrable working experience in Database Read & Write
Performance Tuning & Optimization.
•Knowledge and Experience working in Domain Driven Design (DDD) Concepts, Object Oriented
Programming System (OOPS) Concepts, Cloud Architecture Concepts, NoSQL Database Concepts
are added values
•Knowledge and working experience in Oil & Gas, Financial, & Automotive Domains is a plus
Hands-on development experience in one or more NoSQL datastores such as Cassandra, HBase,
MongoDB, DynamoDB, Elastic Search, Neo4J, etc. a plus
Job Location : Pune/Remote
Work Timings : 2.30 pm-11:30 pm
Joining Period : Immediate-20 day
Engineering Manager
Key deliverables
Software Architecture: Ensure implementation of a modular, scalable, secure and robust cloud software framework.
Project Management: Sprint Management for development projects to ensure tracking, planning and agile development and upgrades.
Certifications and Regulatory Approvals: Work with regulatory agencies and consultants to ensure implementation for an acquiring certification and regulatory approvals - FDA, ISO 13485, ISO 27001,
GDPR, HIPAA compliance
Other deliverables
Compliance and Tracking: Tracking key KPIs for cloud software to ensure performance and solve for
any deltas in the expected KPIs.
3rd Party Tech Integration: Work with third parties to ensure smooth integration of our offering in
their system. Establish Dozee as the backend for healthtech.
Associated tasks
Documentation: Industry Standard API documentation, software architecture, specifications and
technical documentation.
QA: Ensure zero down time and correctness of the data and features
Detailed Description
Software Architecture
Brainstorming for software architecture and implementation strategy
Working with developers to ensure swift and smooth development
Project Management:
Sprint Management for development projects
Tracking and planning for project deliverables and releases
Resource planning and utilization
Compliance and Tracking:
Setting up infrastructure to track key metrics for tech.
Ensure compliance with the target KPIs
Solve for any delta in KPIs
3rd Party Tech Integration:
Ensuring smooth and seamless integration for 3rd Parties
Collateral (videos/blogs) to demonstrate API integration in healthtech infra
Regular communication with 3rd parties
Certifications and Regulatory Approvals:
Ensure FDA documentation, clinical trials, submission and approval with the regulatory consultant and our team
ISO-13485 SOP, Documentation and Implementation across all systems in the organization ISO-27001 documentation, gap analysis, solving for deltas and certification
GDPR and HIPAA compliance
Other necessary accreditations and approvals
QA:
Enhance existing QA coverage
Setup automated systems to monitor the health of the production environment
Setup proper reporting for any deltas identified by QA
Required Skills
A proactive nature, high EQ and good interpersonal skills are essentials for this role.
Building, maintaining and managing relationships, negotiation skills, conflict resolution, persuasion skills,
judgement making and critical thinking capabilities will be tested each and every day on this career path.
Additionally a knowledge of the below mentioned skills shall be of great help -
Experience:
Experience in software development and management, especially API development, microservices,
serverless systems and cloud development. (2-4 years)
Excellent verbal and written communication, presentation and leadership skills. Experience with
hiring and managing a team of at least 10 developers.
Attitude and Aptitude:
Demonstrates intelligence, positive attitude and loads of patience
Logical and analytical in approach with problem-solving aptitude
Work with high levels of intellectual rigour
Resilient in withstanding pressure and delivering efficiently
Strong analysis capability and exceptional ability to communicate data and results to a wide range of individuals including senior leadership
Ability to handle multiple tasks and meet multiple deadlines.
Academic:
Bachelors in Engineering (preferred Computer Science and Engineering)
Technical Content Writer Job Profile
We are looking for a Technical Writer to join our team! As a Technical Writer, you will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our products.
Job Role
- Study product samples
- Communicate with product designers and developers to understand product details
- Collaborate with technical staff
- Analyze and manage existing and potential content
- Create and maintain the information architecture
- Make high-quality documentation that meets standards, is appropriate, and is easy to use
- Produce and distribute tutorials to help end-users use a variety of applications
- research and collect usability feedback from customers, designers, and manufacturer
Requirements and Qualifications
- 2+ years of experience as a Technical Writer or similar role
- 2+ years of experience in technical writing of software documentation
- Ability to translate highly technical information into easily understandable information for customers
- Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Excellent written skills in English
- Knowledge of Microsoft Office
- A minimum of a Bachelor's degree
- Professional Writing or Creative Writing is a big plus
- A background in engineering or computer science is a big plus
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
Our young and rapidly growing team at Zycus is looking to fill out vacant positions for Technical Architects. We are a well established SAAS based company, with 20+ years of AI legacy and experience in the industry. Once you join us, you will get to innovate and experience the latest technologies including Artificial Intelligence, Machine Learning and AWS Cloud. We are looking for candidates well versed with Java/J2EE, Spring boot, Microservices, Hibernate, JMS/ Kafka/ Rabbit and most importantly an expert in design patterns. Exposure to Cloud platform, Full stack environment and Agile methodology, would be a plus.
We are looking for curious, collaborative candidates who are willing to learn and ready to take up new exciting endeavors. You are going to work together with the team on complex innovative projects in the industry. We are basically looking for an enthusiastic candidate with a coding experience of about 5-10 years, with a hands-on experience in Software Product Development and ownership.
You could be a perfect fit if you,
- understand use cases and product requirements, can design, develop, review (code/design), unit test, module test, integration test, documentation for PDLC.
- are an expert in maintaining, enhancing, bug fixing and following standard documentation process laid down for the project.
- follow the defined PDLC process and participate in improving the process, work with cross functional team to achieve project delivery goal.
- ensure all the work meets or exceeds predefined quality standards through exhaustive testing, peer reviews SQA process standards.
- are able to build solution which is easily scalable, high speed/ real-time performance, configurable, deploy-able and secure in SaaS environment using any open source tech stack.
- are able to identify, track and mitigate risks to the product
- are responsible for planning product iterations and releasing iterations on schedule.
Requirements
- Atleast 8-12 years’ experience in Java, J2EE and associated technologies (Spring, Hibernate, Web Services, Micro Services, Spring boot)
- Technical Skills: Core Java, Advanced Java, J2EE, Exception handling, Collections, Oops, UML, Oracle, Jenkins, Maven & Linux
- Should be able to build solutions which is easily configurable, deploy able and secure in SaaS environment.
- Must have worked spring boot Extensively.
- Strong hands on development experience in Java, J2EE.
- Product development experience in agile environment will be a big plus though not mandatory.
- Highly Tech Savvy and hands-on.
- Strong evidence of a solution/product created ground up.
Product Development:
- Has in-depth knowledge on technology and end to end development processes.
- Has the ability to recommend new processes/alternatives to meet Product development requirements and rolling them out the team.
Benefits
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
- A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure: You get to work and deal with our global customers.
- Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
Click here to Apply :
https://apply.workable.com/zycus-1/j/B605EF1609/">Technical Architect - Zycus (workable.com) (Pune).
https://apply.workable.com/zycus-1/j/B0F3F29EA4/">Technical Architect - Zycus (workable.com) (Mumbai).
Docker
Kubernetes- Works independently without any supervision
- Work on continuous improvement of the products through innovation and learning. Someone with a knack for benchmarking and optimization
- Experience in deploying highly complex, distributed transaction processing systems.
- Stay abreast with new innovations and the latest technology trends and explore ways of leveraging these for improving the product in alignment with the business.
- As a component owner, where the component impacts across multiple platforms (5-10-member team), work with customers to obtain their requirements and deliver the end-to-end project.
Required Experience, Skills, and Qualifications
- 5+ years of experience as a DevOps Engineer. Experience with the Golang cycle is a plus
- At least one End to End CI/CD Implementation experience
- Excellent Problem Solving and Debugging skills in DevOps area· Good understanding of Containerization (Docker/Kubernetes)
- Hands-on Build/Package tool experience· Experience with AWS services Glue, Athena, Lambda, EC2, RDS, EKS/ECS, ALB, VPC, SSM, Route 53
- Experience with setting up CI/CD pipeline for Glue jobs, Athena, Lambda functions
- Experience architecting interaction with services and application deployments on AWS
- Experience with Groovy and writing Jenkinsfile
- Experience with repository management, code scanning/linting, secure scanning tools
- Experience with deployments and application configuration on Kubernetes
- Experience with microservice orchestration tools (e.g. Kubernetes, Openshift, HashiCorp Nomad)
- Experience with time-series and document databases (e.g. Elasticsearch, InfluxDB, Prometheus)
- Experience with message buses (e.g. Apache Kafka, NATS)
- Experience with key-value stores and service discovery mechanisms (e.g. Redis, HashiCorp Consul, etc)
Java- Independently own one or more multiple modules, which includes: requirement analysis, design, development, maintenance & support
- Write extensive, efficient code to address complex modules and that handles interaction between multiple components.
- Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions
- Produce architecture with clean interfaces, that are efficient and scalable
- Participate and contribute to architectural discussions
- Perform design and code reviews
- Perform technical feasibility and trade off studies & guides others to perform these studies
- Solve production issues. Investigate and provide solutions to minimize the business impact due to outage
- Continuously improve performance metrics of modules you own.
- Actively mentor and develop junior developers in all software development practices
- Participate in the hiring process (referrals, interviews, attending recruiting events or writing blogs)
- Onboard and mentors new team members, helps shape the culture of the team
-Handle inquires from different platforms like India Mart and Trade India and converts them into business.
- Convert the leads into sales by meetings and visits.
- 80% marketing and feild work.
-Candidate should create contact with the prospective customer through Mobile or Telephone and explain the company products.
- Will be responsible for keeping relationships with company's clients.
-Contacting potential clients via email or phone to establish report and set up meetings.
-Research key customer wants and needs.
-Research and source new potential clients.
-Create reports for upper management.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon