Cloud Admin

We are looking for a capable System Administrator to take over all aspects of the configuration and maintenance of computer systems. A System Admin should be able to diagnose and resolve problems quickly and should have the patience to communicate with a variety of interdisciplinary teams and users.

Monitoring and reporting all points mentioned below.

Ensure Security updates are installed:

• Regularly checking whether the Antivirus software is updated for users.
• Regularly monitor platforms like Google to ensure everybody is using up-to-date applications with no security issues.
• Regularly Email users about the security updates that they need to install on their laptops and PCs.

Antivirus

Centrally managed antivirus should be installed on all laptops and mobile devices. 

• Adding a purchase request for any additional licence that we might require.
• Pushing new software updates on users’ laptops.
• Keeping up-to-date with antivirus updates so all our devices are secure.
• Miradore user agent 

Mobile device and access management

• Set rules and configure settings on personal and organisation-owned devices to access data and networks.
• Deploy and authenticate apps on devices -- on-premises and mobile.
• Protect company data by controlling the way users access and share information.
• Make sure devices and apps are compliant with security requirements.
• Only provide user access to laptops (No admin access, excluding developers)
• All new software installation requests will go through the system admin to make sure nothing is installed on work laptops that poses a security risk.

Vanta compliance-related tickets

• Vanta will continue to monitor and create issues to be compliant with ISO 27K over time. The system administrator must resolve all such system-related tickets.

Access management to different user applications

• Access should be restricted to only what is necessary to perform job duties ("principle of least privilege").
• Technical access to all the company’s networks must be formally documented, including the standard role for approver, grantor, and date.
• Only authorised employees and third parties working off a signed contract or statement of work, with a business need, shall be granted access to the company’s production networks.
• The company’s guests may be granted access to guest networks after registering with office staff without a documented request - guest network management.

Removal media encryption

• Research removable media encryption and figure out if removable media should be implemented and make sure it is always encrypted.

MFA reset and debugging

As we are enabling MFA for more and more applications that we have, more people are likely to have issues with it as the business moves forward. 

• Different online applications will have different ways of handling the MFA reset; a system admin should be familiar with all.

Website watcher configuration and email issues

• Software like Website Watcher keeps having email issues, as it sends emails in huge numbers every day. The system administrator must keep an eye on the emails and fix issues promptly as and when they arise.

Office network management

• System admin can help in creating guest networks in the office and making sure that the network is as secure as possible.

Phishing emails

• Finding the optimal solution to prevent phishing emails from getting delivered.
• Verifying emails sent by our staff to check for phishing emails.

Security incidents handling

• System admin must monitor incident and event tickets and assign severity tickets.
• Continuous checks to ensure the security incident policies are being followed and up to date
• A root cause analysis report must be documented and referenced in incident tickets.
• A central "War Room" will be designated for handling security threats. This may be a physical or virtual location  (i.e., Slack channel) and managed by the system admin.
• Conducting recurring Incident Response Meetings until the incident is resolved (as per the company's established norms)

Implement password policy

• Password policy must be in place to ensure that users are using secure passwords that are not easily crackable.

Add-ons:

• Devops is a plus point

Job Description for Senior System Administrator

Role Description

This is a full-time remote role for a Senior System Administrator. We are seeking a highly skilled and experienced Senior System Administrator to manage and ensure the efficient operation of our computer systems, networks, and data security systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a deep understanding of system administration and IT infrastructure management. This role demands expertise in delivering outstanding remote support to our diverse team across various time zones, including Dubai and the USA, by swiftly managing urgent issues and implementing solutions that uphold peak system performance and security.

Key Responsibilities:

• Provide technical guidance and support to users, addressing and resolving IT-related issues in a timely manner.
• Ensure system and data security is maintained at a high level, implementing protective measures against unauthorized access, modification, or destruction.
• Monitor system performance, troubleshoot issues, and ensure the long-term efficiency of IT services and systems.
• Collaborate with IT team members and other departments to identify needs, evaluate potential enhancements, and implement solutions that support business objectives.
• Oversee and manage the installation, maintenance, and support of the organization's IT infrastructure, including servers, networks, operating systems, and associated hardware and software.
• Develop and maintain disaster recovery plans to ensure data is securely backed up and can be quickly restored.
• Stay current with the latest technologies and trends in system administration and IT infrastructure management.

Qualifications:

• Educational Background: Bachelor’s degree in computer science, Information Technology, or a related field.
• Professional Experience: Minimum of 7 years of experience in system or network administration, with at least 5 years in a senior role, specifically managing a hybrid IT infrastructure.

Core Technical Expertise:

• Hybrid Environment Mastery: Experience managing both on-premise components (Windows Server, Active Directory, VMWare virtualization, Veeam Backup, Exchange Server 2019) and cloud-based resources in Microsoft Azure (Office 365, Azure file services, storage solutions, web-based application hosting).
• Networking: Configuration and management of LAN and WAN, firewall setup, DNS, DHCP, and network troubleshooting. Proficiency in network performance monitoring and optimization tools.
• User Support: Support for user-level systems such as Windows 11, Microsoft Outlook, and telephone systems.
• Security Expertise: Comprehensive security knowledge, risk management, data protection, security infrastructure management, access control, and incident response.

Additional Qualifications:

• Problem-solving and Communication Skills: Exceptional problem-solving capabilities for complex technical issues. Strong communication skills for explaining technical and security-related matters to non-technical team members.
• Certifications: Possession of relevant certifications is highly valued, reflecting expertise in key areas:

·       General IT and Windows Environments: CompTIA A+, Microsoft Certified: Windows Server.

·       Microsoft Azure Cloud: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert.

·       Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+.

·       Security: CompTIA Security+, Certified Information Systems Security Professional (CISSP)

Work Hours & Set up

·       Night Shift : 7:30 PM – 4:30 AM (Only applicants who can commit to this schedule will be considered).

·        Work from Home Setup

Must have:

 2+ years of development experience in Microsoft Dynamics NAV/BC (ERP

software)

 Experience with Test-Driven-Development

 Experience in the connection of APIs

 In-depth knowledge and experience in AL and/or C/AL, Visual Studio Code,

Azure DevOps, Git

 Very good communication skills (read, write, speak)

 Team player with a strong willingness to tackle things together

 Availability to travel if needed

Nice to have:

 Good knowledge of software architecture

 Basic knowledge of the Microsoft Azure platform

 Knowledge of quality assurance and documentation

 Experience in working in agile teams using Scrum

 Writing and implementing test automation in AL

 PowerShell, and MS SQL Server

 Ideally knowledge of or interest in acquiring knowledge of the extended

Microsoft 365 stack: C# development, Azure Functions, Microsoft Power

Automate (Microsoft Flow) / Microsoft Power Apps

Job Description

• Be a champion for technical solutions on the Microsoft platform with a keen understanding of Dynamics NAV/BC development practices, and a good knowledge of other development techniques. Should have done upgrades from previous versions and data migration from various legacy applications.
• Provide capability to develop sector-specific templates to enhance the out of the box Dynamics NAV/BC functionality, giving a unique selling point and also a resaleable asset.
• Work closely with the architecture team to design and develop our most complex customer needs, providing development only where these requirements cannot be met through configuration. Creating high quality and sustainable client solutions and project documentation.
• Meet and exceed customer expectations of business knowledge, skills and behavior. Identify business/project risk and mitigate or communicate as necessary.
• Participate in pre-sales activities as requested.
• Support practice development activities such as defining and configuring industry-specific templates.

Responsibilities:

• Be a champion for technical solutions on the Microsoft platform with a keen understanding of Dynamics NAV/BC development practices, and a good knowledge of other development techniques.
• Work closely with the architecture team to design and develop our most complex customer needs, providing development only where these requirements cannot be met through configuration.
• Provide capability to develop sector-specific templates to enhance the out of the box Dynamics NAV/BC functionality, giving a unique selling point and also a resaleable asset.
• Support practice development activities such as defining and configuring industry-specific templates.
• Participate in Pre-sales activities as and when required.

Technical Skills:

Primary Skills Required(Dynamics NAV/BC)

• Extensive experience with Dynamics NAV/BC up to the latest versions
• Broad Dynamics NAV/BC module understanding covering all core modules and additional add-on solutions
• Direct experience in consultancy and solution architecture within a Microsoft Gold Partner environment
• Track record of Dynamics NAV/BC implementation experience either as a team member or team leader.
• Knowledge of NAV/BC implementation and end to end implementation
• Experience with NAV/BC interfacing and integration. Experience in gathering technical requirement. upgrades and migration knowledge is important
• Beneficial to know Agile and Sure Step methodologies
• Experience in other technologies such as D365, SQL, Power BI, SSAS, SharePoint along with knowledge of Azure and .Net;
• Strong verbal and written communication skills, along with well-developed interpersonal skills and an ability to relate to clients and colleagues

Secondary Skills:

• Knowledge of SQL Server, MS Azure, Power BI, SSRS.(Required)
• Good to have someone with Auto domain expertise. Should have very good experience in client handling

Soft Skills Required:

Strong personal organization and time management skills

About QuestionPro:

QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.

Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments. 

Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada. 

https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/

We are a bootstrapped company and proud to have not taken any funding or investment.

QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!

We operate 100% remote. You will be working from any place you desire for this position.

Responsibilities

• You will be responsible for key deliverables that would help improve the quality and reliability of our infrastructure spread across 8 data centres, both cloud and hybrid. 
• Streamline Life Cycle Management activities for the Infrastructure.
• You will be interacting with DevOps & Support teams to quickly investigate and mitigate the problems impacting customers at various levels in the Infrastructure including MySQL Database and Engineered Systems technology stack. 

Skills & Requirements

   Must-Have:   

• 8+ years of experience in Linux System Administration / Development / QA roles with a thorough understanding of Software Development Life Cycle
• Excellent knowledge of Linux System administration activities
• A very good understanding of Linux kernel internals, Server Virtualization, Networking & Security layer
• Any experience in IO subsystem, Operating Systems, Storage technologies would be a definite plus
• Hands-on experience with automation of system administration activities
• Hands on experience in building OS images and testing based on standard test framework.
• Proven ability to triaging and resolve issues during patch testing & certification
• Experience in OEM, Linux OS Patching, Yum, KSplice, etc.
• Excellent Scripting skills in Bash, Perl, Python, or similar scripting languages

   Good To Have:

• Good experience on private cloud management. 
• Proxmox virtualization
• Ability to build and grow the team. 

Job Title – Sr. Database Developer and DBA MS SQL Server

Job Location – Bangalore

Experience – 8 to 10 years

CTC – 10-12 LPA

Job Description

• 8-10 years of industry experience with an appropriate University technology degree (BE,BTech,MCA)
• Should have extensive Hands-on experience in managing RDBMS Production and application DBA for MS-SQL Database.
• Must be proficient in MS-SQL programming and can handle complex logic.
• Knowledge of data structure and algorithms is a plus.
• Must have good experience in SSIS and SSRS using MSSQL Sever 2016 or later
• Monitoring, maintaining, Query tuning, performance tuning, cluster management for all RDBMS Production and application (MS-SQL).
• Database server administration with focus on security, automation, tuning, optimization, and standardization of new and deployed systems.
• Be able to work as a DBA lead and individual contributor for RDBMS platform.
• Will be responsible for database server planning with regards to scalability, redundancy, and data preservation of backend systems.
• Will develop High Availability Clustered server/network RDBMS topologies.
• Write comprehensive documentation, help develop tools to monitor systems performance, and work on optimization and tuning of various systems.
• Working with Production support teams on troubleshooting Incidents on a 24x7 basis. Looking for Sr. Sql Server DBA Who Would Provide Technical Support In Analysis, Design, Testing, And Deployment Of All Database Platform.