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KDK Software, a pioneer in India’s tax-tech space, is expanding its all-women, remote-first team under the SheConnect initiative. We’re looking for 10+ experienced women professionals to come onboard as Business Development Officers in a role that’s built around flexibility and real work-life balance. Whether you're working from home or anywhere else, this is your chance to grow your career on your terms.

Apply Now: bit.ly/KDKHR

Requirements:

• 5 Years Experience (3 Years experience in Sales)
• Excellent Negotiation Skills.
• Excellent English communication and understanding.

Perks and benefits:

• Work from home
• 7-Hours Work-Shift (Including Breaks)
• Travel Reimbursement

Remote Locations: Ahmedabad, Ambala, Aurangabad, Bangalore, Chandigarh, Chennai, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jodhpur, Kanpur, Kochi, Kolkata, Lucknow, Ludhiana, Mumbai, Muzaffarpur, Nagpur, Noida, Patna, Pune, Rajkot, Ranchi, Surat, Vadodara

Responsibilities:

● Responsible for user acquisition efforts end to end for mobile games and GTM strategy

and market penetration

● Collaborate with Game development team to understand the opportunities to improve

the game and thus increasing the organic installs/WOM/ virality quotient of the game

● Understanding the latest market trends and behavioral insights from UA standpoint and

feeding them back into game development team

● Identifying the areas of improvement in onboarding experiences and working with game

development team to improve those areas and thus leading to higher ROAS of the

campaigns

● Setting up accounts across leading digital ad networks and MMPs and establishing a

good relationship with the third party stakeholders

● Establishing credit lines with ad networks and cracking business deals at attractive

pricings

● Running multiple ad campaigns across various ad formats at the same time globally

● Setting up the data flow pipeline for entire UA system and building visualization layer on

top of it

● Monitoring ad campaigns across networks and games to manage paid UA scale without

hurting profitability

● Brainstorming and coming up with innovative ways to test marketing campaigns and thus

eventually cracking the mantra for success in the cluttered digital UA landscape

● Scaling up the campaigns to deliver higher installs, with good quality at an impressive

cost-per-acquisition

● Finding niche distribution channels/partners to diversify the risks involved

● Building a team of marketing Managers, Account managers, Analysts and Graphic

designers, Graphic composers/editors, and marketing communications team

● Handling performance appraisals for the team

Candidate we are looking for:

● 3+ years of digital Marketing experience. Global

markets UA knowledge would be a plus

● Hands on experience in creating campaigns, running liveops on UA and managing

marketing budgets greater than 25mn USD per annum

● Deep knowledge on dashboards of advertising platforms, MMPs and other performance

tools

● Great analytical experience to understand the performance of campaigns and ability to

drive behavioral insights through data

● Hands on experience in handling the constantly changing UA ecosystem (iOS 14 privacy

changes, GDPR, and other regulations)

● Capable to foresee behavioral patterns and convert them into unique differentiable

marketing campaigns

● Strong negotiation skills to convert new accounts, business deals, partnerships

● Ability to come up with both macro and micro opportunities and breaking down the

macro opportunities into achievable micro opportunities

● Real experience on hiring raw talent and coaching them to become rockstars in terms of

both skill and personality and eventually to become great leaders of the company.

● A personality with a strong bias towards execution without neglecting/ignoring/ affecting

values and team mates of the company

Data Analyst

The Data Analyst supports business stewards in the implementation of and best practices for data quality concepts and tools. He/she will be accountable for providing and implementing end-to-end solutions for large complex projects and executing data quality processes. This role operationally supports the larger sales and marketing operations in the organization and partners with the business ops team and other business partners to analyze, troubleshoot and resolve issues through troubleshooting and root cause analysis. The Data Analyst be responsible to conduct extensive research on Web portals to capture various information relevant to the business. The analyst will also build reports and data sets to monitor data quality to ensure crisp data is available to drive decision-making. As a key member of the Business Operations team, the Data Analyst will be responsible for the quality and integrity of the data housed in core business systems, including Salesforce.com and Marketo, among others

What You’ll Do (but is not limited to)

• Raising data quality and performance levels in our organization, especially with respect to critical data elements, including accounts, contacts, leads, opportunities, and closed business.
• Establishing and maintaining a set of processes and controls aimed at ensuring data quality and integrity issues are surfaced and addressed on an ongoing basis
• Creating and publishing data hygiene reports so that the broader organization has visibility to the quality and integrity of the data at any given point in time as well as on an ongoing basis
• Ensuring best in class data sources are leveraged to enrich the quality of the data in our core systems
• Working closely with other members of the Business Operations team to surface and address data quality issues
• Ensuring that the data leveraged in core operational reporting is accurate and complete at all times
• Validating and processing data import inquiries
• Identifying, investigating, and managing the resolution and escalation of data quality issues
• Coordinating regular and ongoing data quality audits
• Coordinating various data cleanup tasks which include: deduping account and contact data, ensuring data enrichment via our standard tools is performed consistently and correctly, overseeing the SFDC account creation process to prevent duplicates and ensure all internal requirements are met

Your Qualifications 

• BA/BS degree or equivalent practical experience
• 1-year minimum in a data management role
• Extensive research Capabilities in Web Portals
• Knowledge Required on MS office especially Excel
• Hands on CRM Applications, Salesforce Preferred
• Knowledge on Duns and Bradstreet Hierarchy
• Fluency in English , Verbal as well as written
• Having aptitude for computer systems and software and have strong analytical abilities.
• Ability to manage multiple priorities
• Logical thinker with superb interpersonal skills
• Ability to work well under pressure
• Organized and detail-oriented
• Comfortable with ambiguity
• Customer service oriented
• Great teammate
• Salesforce experience preferred

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/">www.egnyte.com

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

You will anchor our sales and marketing to ensure that we reach our planned targets and more and will be responsible for overall sales targets and will work across channels (online and offline) to make them happen.

You will be responsible for growing sales on the multiple market places, website and online platforms and running marketing campaigns marketing wisely while monitoring KPIs to ensure high ROI.

You will also manage offline retail partnerships and help grow offline pressence of Wise Mama products.

Previous FMCG sales experince, especially with food & bev with demonstrated excellence is going to be a big +

You should be a self starter, demostrate ownership and initiative and be open to working in a challenging start-up environment.

1. Expertise in building AWS Data Engineering pipelines with AWS Glue -> Athena -> Quick sight
2. Experience in developing lambda functions with AWS Lambda
3. Expertise with Spark/PySpark – Candidate should be hands on with PySpark code and should be able to do transformations with Spark
4. Should be able to code in Python and Scala.
5. Snowflake experience will be a plus