Cloud Admin

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·        Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·        Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·        Communicate with customers through phone calls, WhatsApp, email, and SMS.

·        Execute and manage WhatsApp and email marketing activities.

·        Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·        Follow up with customers to ensure satisfaction and support patient engagement.

·        Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·        Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·        3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·        Strong verbal and written communication skills with persuasive ability.

·        Proficiency in MS Office and basic computer applications.

·        Customer-oriented mindset with strong problem-solving skills.

·        Ability to multitask and work in a fast-paced environment.

Key Skills

·        Customer Service Excellence

·        Healthcare Product Knowledge

·        Strong Communication & Relationship Management

·        Empathy, Patience, and Active Listening

·        Attention to Detail

·        Time Management

Why Join Us?

·        Work at the intersection of healthcare, community, and technology

·        Directly impact the lives of women across India and beyond

·        Flexible work environment and collaborative team

·        Opportunity to grow with a purpose-driven startup

How to reach me?

Message me here

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Job Title: Sales Agent

Responsibilities:

- Generate new business leads

- Build client relationships

- Negotiate and close sales deals

- Meet sales targets

Requirements:

- 6 Months to 1 Year sales experience

- Proven sales track record

- Excellent communication skills

Candidate must have good experience in customer interaction in Sales, along with that they have a good knowledge of Tally Sales

Exp: 5 - 7 Years

CTC: 40-45 LPA

Notice Period: Only Immediate joinees

Candidates must have experience working in product-based companies.

He should have spent at least half of his total experience in product-based companies.

● Experience: 5+ years of experience in front-end development with significant experience using ReactJS and its ecosystem (Redux, React Router, etc.).

● Leadership: Proven ability to take the lead on complex projects, guide junior developers, and drive technical decision-making.

● Problem Solving: Strong analytical and problem-solving skills with the ability to work through complex issues and deliver creative solutions. ● Collaboration: Excellent communication skills with the ability to collaborate effectively with cross-functional teams, including UX/UI designers, back-end engineers, and product managers. Technical Skills Required:

● ReactJS 16+: Deep expertise in ReactJS, including lifecycle methods, hooks, functional components, and performance optimization techniques.

● Redux: Advanced knowledge of Redux for managing and debugging application state, including middleware like Redux Thunk or Redux Saga for handling async actions.

● Typescript: Proficiency in TypeScript for building strongly typed and scalable applications, with a focus on maintainability and reducing runtime errors.

● NodeJS & ExpressJS: Solid experience in using NodeJS and ExpressJS for building RESTful services, handling HTTP requests, and integrating with various APIs.

● Material UI: Strong experience with Material UI to build rich, responsive, and intuitive user interfaces while adhering to design principles.

● RESTful APIs: Expertise in designing, consuming, and optimizing REST APIs to enable efficient data transfer between client and server.

● Version Control: Proficient in Git and GitHub/Bitbucket for source control and version management.

● Testing: Familiarity with unit testing frameworks and methodologies for front-end development (e.g., Jest, React Testing Library).

● Build Tools &a Bundlers: Experience with modern build tools like Webpack, Babel, and bundling tools for optimizing the front-end codebase."

Good to have "Preferred Qualifications:

● Cloud Technologies: Experience deploying and maintaining applications on cloud platforms such as AWS, Azure, or GCP.

● CI/CD Pipelines: Familiarity with continuous integration and continuous deployment pipelines, with experience in tools such as Jenkins, CircleCI, or GitHub Actions.

● Mobile Development: Familiarity with mobile-first design principles and responsive web design (RWD), as well as experience building applications that work across desktop tablet, and mobile devices." Roles & Responsibilities "

● End-to-End Product Ownership: Take ownership of the development and evolution of core product features from conception through to launch, ensuring they meet both functional and non-functional requirements.

● Collaborative Design & Development: Partner with product managers, UX/UI designers, and back-end engineers to architect and implement scalable, user-centric, and highly performant ReactJS applications. ● User-Centric Development: Understand customer needs and translate them into effective, intuitive user experiences. Participate in user research, A/B testing, and iterative product improvement.

● ReactJS Development: Lead the design and development of complex web applications using ReactJS 16+ and ensure high performance and scalability across different browsers and platforms.

● State Management with Redux: Architect and implement Redux-based solutions to manage application state in large-scale, high-performance applications.

● Typescript Expertise: Utilize Typescript for type-safe, scalable, and maintainable front- end code, ensuring a seamless development experience.

● Backend Integration: Use NodeJS and ExpressJS to create efficient server-side functionality, integrate with RESTful APIs, and ensure smooth front-end to back-end communication.

● UI Design with Material UI: Create clean, user-friendly interfaces using Material UI components, ensuring an elegant and responsive design that meets user expectations.

● Code Quality: Write clean, reusable, and modular code following best practices. Continuously refactor and optimize code for performance improvements.

● Collaboration & Mentorship: Collaborate with product managers, designers, and back- end developers to deliver user-centric features. Mentor and guide junior developers in the team.

● Agile Development: Work in an Agile development environment, actively participating in sprint planning, standups, and retrospectives to ensure timely delivery of features.

● Performance Optimization: Identify performance bottlenecks in the application and implement solutions to improve load times, responsiveness, and overall user experience. ● Cross-browser Compatibility: Ensure the web application works seamlessly across all modern browsers and devices, using responsive design principles.

Roles and Responsibilities:

·       Create, develop, and manage cutting-edge PHP web applications on portals and paid service platforms.

·       Create cutting-edge apps in collaboration with the User Experience (UX) group.

·       Check that the shared JavaScript, HTML, and CSS are all credible and reliable across apps.

·       Using standard development tools, create and manage all apps.

·       Use backend data solutions and expertise to expand current data service APIs.

·       From the idea stage through delivery & post-launch maintenance, you will be in charge of the whole web development lifecycle.

·       Convey all work progress, assessments, proposals, timetables, and technical and analytical difficulties properly.

·       The development process, standard components, and architecture should all be documented.

·       Keep up with the latest web development trends and technologies.

               Laravel Developer Requirements

·       Overall 5+ year experience in Laravel framework and Minimum 2 years of experience in Core PHP and object-oriented programming.

·       Experience in developing applications using Laravel frameworks.

·       Should have an excellent grasp of version control technologies, relational databases, and web service development.

·       Strong understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

·       Knowledge of code versioning tools like Git, SVN, and Mercurial

·       Familiarity with the limitations of PHP as a platform and its workarounds

·       Intentional commitment to code quality through bug fixes, refactoring, unit testing, and automation

·       Creative problem-solving skills with a focus on delivering business value quickly    

Job Title:

Senior Product Manager

Reports to:

Director of product manager

Job Description:

we are looking for an exceptional Sr. Product Manager to be the founding member of our Product Management team. Who can be entrepreneurial and values moving quickly to drive product initiatives across the company.

You will work with a cross-functional team of engineers, designers, data scientists, and marketers to lead a product that currently serves over 27,000 customers in 120+ countries and is scaling rapidly each day using PLG (product-led growth)

What you'll do:

• Take complete ownership of a product and establish the product vision, strategy, and goals to measure success
• Develop the product roadmap and build alignment across product, engineering, and marketing teams
• Drive customer adoption and retention, including ensuring a successful onboarding process, boosting engagement and retention
• Rapidly iterate and evolve the product using product metrics to drive goals and implement best-in-class product management practices
• Conduct competitive pricing, feature analysis, and market sizing research for the product

Skills you bring to the table:

• 4-5+ years of experience in Product Management, preferably at a high-growth B2B SaaS startup. A background in Engineering is a plus
• You're comfortable being uncomfortable and ardent about figuring things out. You thrive in ambiguity and have the capacity for creative problem-solving
• Strong business, analytical, data, and troubleshooting skills
• Exceptional written and oral communication skills. Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
• Strong time management with the ability to balance multiple deliverables while working in a high-paced environment
• Constantly look for ways to innovate and improve the product since change is inevitable in every industry
• Drive growth by identifying and improving key product metrics and balancing customer and business needs while collaborating across product, marketing, and engineering teams
• Must be able to work across time zones to liaise with our US-based customer success team

Benefits:

We offer competitive salaries, meaningful equity, and a generous vacation policy. And you get to work on a product that people love and use in over 120 countries worldwide.

You will anchor our sales and marketing to ensure that we reach our planned targets and more and will be responsible for overall sales targets and will work across channels (online and offline) to make them happen.

You will be responsible for growing sales on the multiple market places, website and online platforms and running marketing campaigns marketing wisely while monitoring KPIs to ensure high ROI.

You will also manage offline retail partnerships and help grow offline pressence of Wise Mama products.

Previous FMCG sales experince, especially with food & bev with demonstrated excellence is going to be a big +

You should be a self starter, demostrate ownership and initiative and be open to working in a challenging start-up environment.