Clinical Psychologist - Researcher

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

About Us:

At Tradelab Technologies Pvt Ltd, we don’t just build web applications, we create highperformance trading platforms tailored for brokers and financial institutions. Our platforms powerreal-time market analysis, ultra-low-latency trade execution, and seamless broker-client interactions. We work in a high-stakes, outcome-driven environment where brokers demand reliability, speed, and security. If you're an expert React developer who thrives on solving complex front-end engineering challenges in the brokerage and trading domain, this is the role for you.

 Min 2 years of mobile development experience, with 1+ years in Flutter & Dart.

 Proven ability to build and scale real-time, high-performance fintech applications.

 A sharp eye for stunning UI/UX design that balances aesthetics with seamless functionality.

 Mastery over state management solutions (Provider, Riverpod, BLoC, or similar).

 Hands-on experience with real-time data streaming, push notifications, and WebSockets.

 Strong expertise in security, encryption, and compliance—you know fintech demands precision.

 A track record of integrating RESTful APIs, GraphQL, and third-party services into flawless mobile apps.

 A mindset that thrives under pressure—we work fast, and we expect results.

 Lead the development of world-class fintech mobile applications that redefine user expectations.

 Architect and optimize blazing-fast, low-latency Flutter applications for financial markets.

 Work with designers, backend engineers, and product teams to craft seamless, intuitive, and ultra secure user experiences.

 Solve hard problems at scale—whether it’s optimizing performance, reducing load times, or ensuring

absolute security.

 Push the boundaries of mobile fintech innovation, from AI-powered insights to predictive analytics.

 Own your work end-to-end—no excuses, no hand-holding, just results.

What You Will Do:Must-Have Skills:

 Min 2 years of mobile development experience, with 2+ years in Flutter & Dart.

 Proven ability to build and scale real-time, high-performance fintech applications.

 A sharp eye for stunning UI/UX design that balances aesthetics with seamless functionality.

 Mastery over state management solutions (Provider, Riverpod, BLoC, or similar).

 Hands-on experience with real-time data streaming, push notifications, and WebSockets.

Nice-to-Have Skills:

 Experience in high-frequency trading, stock markets, or financial data visualization.

 Contributionsto open-source Flutter projects or a portfolio of high-impact applications.

 Knowledge of AI-driven UX, machine learning integrations, or automation in mobile apps.

 A background in mentoring developers, leading mobile teams, or setting architectural standards.

Why Join Us?

 Work with some of the sharpest minds in fintech and mobile engineering.

 Build products that traders, investors, and financial professionals rely on daily.

 A culture that values bold innovation, fast execution, and pushing boundaries.

 Expect challenges, high expectations, and relentless pursuit of excellence.

 Take complete ownership—from ideation to deployment, every pixel and every line of code should

scream excellence.

 Competitive compensation, performance-driven growth, and a real opportunity to lead and shape the future of fintech mobile applications.

If you’re obsessed with performance, thrive under pressure, and are driven by results, we want you on our team. This is your chance to solve some of the toughest engineering challenges in

fintech. Step up. Apply now.

Numino Labs 

Business: Software product engineering services: Pune, Goa.

Clients: Software product companies in the USA.

Business model: Exclusive teams for working on client products; direct and daily interactions with clients

Client 

Silicon Valley startup in genAI: 45m+ in funding.

Product: B2B SaaS. 

Core IP: Physics AI foundation model for hardware designers with specific focus on semi-conductor chip design.

Customers: World's top chip manufacturers

Responsibilities

• Team player: Delivers effectively with teams; interpersonal skills, communication skills, risk management skills
• Technical Leadership: Works with ambiguous requirements, designs solutions, independently drives delivery to customers
• Hands on coder: Leverages AI to drive implementation across Reactjs, Python, DB, UnitTest, TestAutomation & Cloud Infra & CI/CD Automation.

Requirements

• Strong computer science fundamentals: data structures & algorithms, networking, RDBMS, and distributed computing
• 8-15 years of experience on Python Stack: Behave, PyTest, Python Generators & async operations, multithreading, context managers, decorators, descriptors
• Python frameworks: FastAPI or Flask or DJango or SQLAlchemy
• Expertise in Microservices, REST/gRPC APIs design, Authentication, Single Sign-on
• Experience in high performance delivering solutions on Cloud
• Some experience in FE: Js & Nextjs/ReactJs
• Some experience in DevOps, Cloud Infra Automation, Test Automation

Sr. Manager / Manager – Sales (PCR / EPR)

📍 Location: Surat | 🏢 Department: EPR/PCR

About the Role

We are seeking an experienced and dynamic Sales Professional to drive business development and partnerships in the sustainability domain. The role focuses on Post-Consumer Recycled (PCR) plastics and Extended Producer Responsibility (EPR) compliance solutions, engaging with leading FMCG, packaging, textiles, and manufacturing companies.

Key Responsibilities

🔹 Identify and acquire new B2B clients across FMCG, consumer goods, packaging, textiles, and industrial sectors.

🔹 Drive sales of PCR plastics and sustainable packaging solutions.

🔹 Develop pricing strategies, negotiate contracts, and achieve sales & margin targets.

🔹 Build and expand partnerships for EPR compliance services (collection, recycling, documentation).

🔹 Support clients in meeting EPR targets with end-to-end solutions (collection, recycling, certification, reporting).

🔹 Develop and execute marketing & branding campaigns to promote sustainable solutions.

🔹 Represent the company at trade shows, industry forums, and sustainability events.

🔹 Track market trends, competitor activity, and regulatory changes to identify opportunities.

Qualifications & Experience

✅ Graduate in Business, Marketing, Environmental Sciences, or Engineering (MBA preferred).

✅ 5–10 years of sales/marketing experience in recycling, plastics, packaging, or sustainability sectors.

✅ Strong knowledge of EPR regulations, PCR plastics, and compliance frameworks.

✅ Proven track record of achieving sales targets and building corporate relationships.

Skills Required

✨ B2B sales, negotiation & relationship management

✨ Knowledge of plastic recycling technologies & sustainable materials

✨ Strong understanding of EPR rules & compliance

✨ Digital marketing, CRM tools & data analytics proficiency

✨ Excellent communication, presentation & networking skills

JD for Senior Software Engineer : 

We are seeking an experienced and highly skilled Expert Software Developer with a strong proficiency in ASP .Net, .Net Core, and SQL Server. The ideal candidate should possess exceptional SQL knowledge, capable of working with large schemas, designing complex queries, and proficiently architecting highly scalable web and mobile applications. A desire to learn or existing knowledge of MAUI or Xamarin.Forms is highly valued. The candidate should also have a solid understanding of CI/CD processes using tools like GitHub Actions or equivalent. Beyond technical expertise, this role entails mentoring and coaching junior team members, actively participating in solution design, and contributing to the technical evolution of our projects.

Responsibilities:

• Utilize your expertise in ASP .Net, .Net Core, and SQL Server to design, develop, and maintain robust web and mobile applications.
• Demonstrate mastery in handling large schemas and crafting complex queries for optimal performance.
• Architect scalable solutions that meet the requirements of web and mobile applications.
• Stay updated with the latest industry trends and technologies, with enthusiasm to learn MAUI or Xamarin.Forms.
• Implement and improve CI/CD pipelines using GitHub Actions or equivalent tools.
• Collaborate with cross-functional teams including designers, product managers, and other developers to drive project success.
• Mentor and coach junior team members, sharing your technical knowledge and best practices.
• Contribute to architectural discussions and assist in designing innovative solutions.
• Participate in code reviews, ensuring code quality, performance, and adherence to best practices.
• Troubleshoot and debug issues, providing timely resolutions to technical challenges.
• Stay proactive in identifying opportunities for process improvement and technical optimizations.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).
• Expertise in ASP .Net and .Net Core, with a proven track record of building and deploying web and mobile applications.
• Strong proficiency in SQL Server, including experience with large schemas and complex query optimization.
• Experience in designing and architecting highly scalable applications.
• Knowledge or enthusiasm to learn MAUI or Xamarin.Forms is desired.
• Proficiency in CI/CD processes using tools like GitHub Actions or equivalent.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• 8 to 12 years of professional software development experience.
• Strong teamwork and communication skills, with an ability to collaborate effectively in a cross-functional environment.
• Prior experience in mentoring and coaching junior team members.
• Adaptability and willingness to learn new technologies and frameworks.
• A portfolio of past projects and contributions to showcase technical expertise.

Exp- 8 to 12 yrs

Immediate joiners required

Excellent communication skills are required, With international client experience.

• Align with product managers, business analysts, developers, and other stakeholders to gather product inputs.
• Understand and decipher user journeys while drafting product flows.
• Be able to accept creative feedback and inculcate the same in their writing.
• Highly creative with excellent communication and team player abilities.
• Understand the Transportation industry.
• Research fintech industry snippets (combining online sources, interviews, and studies).
• Prepare well-structured product flows using research, writing techniques, and logic.
• Coordinate with marketing and design teams to illustrate product draft.
• Ensure all-around consistency (style, fonts, images, and tone).

• We are looking for someone with 3-9 years of overall working experience as Content writer.
• Bachelors/Master’s degree in any discipline.
• Ability to meet deadlines and willingness to explore new domains.
• Proven work experience as a Content Writer, Copywriter, or similar role.
• A team player willing to do what it takes.
• Experience doing research using multiple sources.
• Familiarity with product writing and its nuances.
• Able to create audio/video content for product.
• Excellent writing and editing skills in English.
• Ability to communicate technical aspects to people with non-IT background.

Job Description:

1. Engages in superior customer service by making information readily available
2. Management of content in all social media channels, website and sales collateral
3. Persists in sales even in the face of failure
4. Demonstrates products and services as deemed necessary by airlines and management
5. Schedules appointments and meetings as necessary
6. Management of sales questionnaires and answers to questions from clients
7. Makes product knowledge readily available to self and other sales people through various resources
8. Finds ways to sell products in the face of a down market
9. Researches client base to find new types of customers and sells to them accordingly
10. Creates a plan for gaining customers and then retaining them based on warranties or guarantees

Candidate Description:

• MBA Graduate with one plus years of experience in Software Product Marketing and Sales.
• Good Analytical and creates a plan for engaging the target market
• Analyzes the competition to create a plan for engagement
• Makes product appeal to the target market
• Optimize the sales process with learnings from each win and loss
• Regularly scans information on the web for ideas on best practices in sales, marketing and product management
• Plans and sets up booths at trade shows and demonstrates the quality or uses of a product
• Demonstrates superior time management skills and meets deadlines