Client Servicing Executive

We are Hiring !!!!

Delivery Manager - ERP (Microsoft ERP- Dynamics 365)

Job Responsibilities:

• Lead the delivery of ERP implementation or upgrade projects from initiation through post-go-live support.
• Work closely with cross-functional teams including Business Analysts, Developers, QA, and third-party vendors to deliver solutions.
• Drive project planning, resource allocation, budgeting, and reporting.
• Act as the main point of contact for clients, ensuring clear communication and stakeholder alignment.
• Identify and mitigate delivery risks, scope creep, and issues proactively.
• Ensure compliance with project governance, quality assurance, and documentation standards.
• Collaborate with ERP functional and technical leads to ensure solution design meets business needs.
• Facilitate change management processes and user adoption plans.
• Provide thought leadership and contribute to continuous improvement initiatives in delivery methodology

REQUIRED QUALIFICATIONS:

• Bachelors degree in Computer Science, Information Technology, Business, or related field.
• 10+ years of experience in IT delivery/project management.
• At least one full-cycle ERP implementation experience
• Strong understanding of ERP systems, data migration, integrations, and configuration.
• Proven track record of managing large, complex projects with cross-functional teams.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with both Agile and Waterfall project delivery methodologies.

About the Position:

We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.

About EasyEcom:

EasyEcom is an industry-leading omnichannel order & warehouse management solution for e-commerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 110+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles & Responsibilities:

● Developing strong relationships between key clients and companies.

● Resolving key clients' issues and complaints promptly

● Understanding the business needs of key accounts, and providing them with an effective solution.

● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team).

● Upselling to key accounts Presenting reports on account progress, and sharing future goals with other team members.

Requirements:

● Candidates with a bachelor's in technology or business are preferred.

● A minimum of 2+ years experience in account management.

● Excellent communication skills and listening skills.

● Fluency in both English and Hindi.

● Should be able to quickly get a thorough understanding of the company product.

● Should be able to multitask and manage time effectively.

● Should have strong interpersonal relationship skills.

● Ability to understand the company’s key clients and their position in the industry.

Company Profile:

We are a curated marketplace where we connect potential pet parents with responsible breeders Pan-India to provide healthy and purebred pets alongside pet care guidance and pet supplies and services making us a complete pet ecosystem. Mr n Mrs pet rose to be a modern pet solution backed by a strong network of responsible breeders spread across Pan-India along with a team of Pet-parents and Pet-lovers who passionately contribute to making pets’ lives better. Our promise was to provide Healthy and Happy pets along with pet care assistance in all aspects of pet parenting and that’s how we have built Mr n Mrs Pet to be a complete pet ecosystem since 2016.

Requirements:

• Relevant experience in E-com.
• Solid understanding of performance marketing, conversion, and online customer acquisition.
• Expert-level analytical and problem-solving skills, including using measurement and analysing large datasets to gain insights and drive business decision.
• Ability to think strategically.
• Demonstrated ability to lead product and merchandising decision-making and customer user journey optimization.
• Ability to execute high level sales volume.
• Demonstrates strong motivation and team building skills.
• Stay up to date on latest SEO trends and technical/algorithm search engine updates.

Responsibilities:

• Create content recommendations to gain organic traffic
• Track, report, and analyse website analytics
• Work with client development teams to ensure that SEO best practices
• Work with client teams to drive SEO in content creation and development.
• Consistently improve the customer journey and optimize the conversion rate throughout website through close collaboration with the design.
• Maximize revenue through diligent management of the products/categories/campaigns across the website.
• Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the website.
• Collaborate with content/copy teams to provide keywords and phrases for optimal SEO performance of published content across all channels.
• Analyse and report lead provider/Lead aggregator performance to increase sales.

Must have:

• 8+ years of experience with a significant focus on developing, deploying & supporting AI solutions in production environments.
• Proven experience in building enterprise software products for B2B businesses, particularly in the supply chain domain.
• Good understanding of Generics, OOPs concepts & Design Patterns
• Solid engineering and coding skills. Ability to write high-performance production quality code in Python
• Proficiency with ML libraries and frameworks (e.g., Pandas, TensorFlow, PyTorch, scikit-learn).
• Strong expertise in time series forecasting using stat, ML, DL and foundation models
• Experience of working on processing time series data employing techniques such as decomposition, clustering, outlier detection & treatment
• Exposure to generative AI models and agent architectures on platforms such as AWS Bedrock, Crew AI, Mosaic/Databricks, Azure
• Experience of working with modern data architectures, including data lakes and data warehouses, having leveraged one or more of the frameworks such as Airbyte, Airflow, Dagster, AWS Glue, Snowflake,, DBT
• Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP) and deploying ML models in cloud environments.
• Excellent problem-solving skills and the ability to work independently as well as in a collaborative team environment.
• Effective communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

Good To Have:

• Experience with MLOps tools and practices for continuous integration and deployment of ML models.
• Has familiarity with deploying applications on Kubernetes
• Knowledge of supply chain management principles and challenges.
• A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, or a related field is preferred

Responsibilities

• Lead and manage a team of PHP developers, including hiring, training, coaching, and performance management.

• Work closely with project management, design, and quality assurance teams to ensure the timely delivery of high-quality software solutions.

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications and project plans.

• Design and architect scalable and maintainable PHP-based web applications and systems.

• Develop and maintain high-quality code, ensuring adherence to coding standards and best practices.

• Perform code reviews and ensure code quality and stability.

• Ensure the use of appropriate development methodologies, tools, and technologies.

• Troubleshoot and resolve technical issues in a timely and effective manner.

• Manage and maintain development, staging, and production environments.

• Provide technical guidance and support to team members.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

• At least 7 years of experience in PHP development, with at least 2 years of experience in a leadership or management role.

• Strong knowledge of PHP frameworks such as Laravel, or CodeIgniter and React.Js

Preferred Qualifications/ Skills

• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.

• Experience with databases such as MySQL, PostgreSQL, or MongoDB.

• Familiarity with development tools such as Git, Composer, and PHPUnit.

• Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide effective solutions.

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

• Experience with agile methodologies such as Scrum or Kanban.

• Experience with DevOps practices and tools such as Docker, Kubernetes, and Jenkins

• Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules, and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize usage by monitoring key metrics and rectifying the issues proactively.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

• 3 to 6 years of relevant work experience as a web developer, UI developer, JavaScript expert, or frontend engineer
• Sound knowledge in JavaScript, ReactJS, HTML, CSS
• Familiar with UI layouts, SASS, bootstrap, and Material UI
• Experience debugging using popular JavaScript-based tools like Chrome Developer Console

• Knowledge of TDD frameworks mocha, chai, jest etc.
• Understanding of Typescript
• Understanding of ReactJS based frameworks like NextJS, Gatsby, etc.
• Understanding of REST API
• Passionate to create good design and usability

Senior Node JS developer

Job Description

- Working experience in Nodejs, MySQL, Postgres SQL

- Good knowledge of designing and writing restful API

- Working experience of GIT

- Will prefer candidates who have knowledge of GraphQL, Typescript

 - Well-versed and experienced with unit testing, code coverage.

- Well versed with SOILD design principles and their application

- Knowledge of AuthO, typeORM required

- Good to have – some experience with Azure DevOps and/or azure functions.

-Working experience on Docker- good to have