Manager- PHP

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

• Overall, 4-5 years of experience
• At least 3 years of HTML/CSS development experience is required
• Must have solid working experience on HTML5, CSS3, XML
• Should be an expert on XPath/Regex expressions for complex website navigations
• Working knowledge on core JavaScript
• Experience of mentoring the junior team members will be desirable
• Must have good communication skills

CoinCROWD

Full Stack Engineer,

Full time- remote

In a rapidly evolving technological landscape, cryptocurrencies are transforming the global financial system. At CoinCrowd, we’re not just keeping pace—we’re at the forefront! Our cutting-edge platform is redefining the digital economy by offering advanced payment solutions, optimizing wallet portfolio management, and enhancing security measures.

Your Role:

As a Full stack Developer, you will be central to our mission. This is a full-time, remote position.

What You’ll Do:

● Strategic Vision: Develop and implement the technical vision, strategy, and roadmap for CoinCrowd's cryptocurrency platform.

● Platform Excellence: Lead the design, development, and maintenance of our platform, ensuring it is secure, performant, and scalable.

● Collaborate: Work with product managers and stakeholders to define and prioritize engineering projects.

● Stay Cutting-Edge: Keep up with industry trends and emerging technologies to ensure our platform remains at the forefront.

● Best Practices: Promote and implement best practices, coding standards, and efficient development processes.

● Resource Management: Oversee budgets, resources, and timelines for engineering projects.

● Focus on Security: Ensure strong security, compliance, and data protection practices.

About You:

● Experience: 5+ years in technology.

● Technical Skills: Proficient in node.js or Python, React, Flutter, PostgreSQL, Elastic, and GCP.

● Industry Knowledge: Experience in fintech or crypto, with a strong understanding of blockchain and cryptocurrency.

● Problem Solver: Excellent technical and problem-solving abilities.

● Agile Expert: Skilled in agile development methodologies. Your Superpowers:

● Blockchain Expert: Strong knowledge of blockchain platforms, wallets, and distributed ledger technologies.

● Framework Proficiency: Experience with Ethereum, Hyperledger, or Corda.

● Security Knowledge: In-depth understanding of cryptographic principles and secure coding practices.

● Excellent Communicator: Ability to work effectively with stakeholders at all levels.

● Integration Skills: Experience integrating blockchain solutions with external systems and APIs.

● Educational Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

What's in It for You:

This role offers equity-only compensation, giving you a stake in CoinCrowd's success. It’s a unique opportunity to be part of something significant and see your efforts directly impact our growth!

Join us at CoinCrowd and be part of the crypto revolution!

• Implementing world-class Enginerring practices for all the product development teams at WeCP. Ensure these are evangelized and followed.
• Build and maintain SDLC across all of our development and deployment environments: developer, QA, to our production.
• Envision, implement and rollout best development and devops tooling and automation for all of our services.

• Minimum of 5+ years of experience in engineering with mentoring or leading a team
• Hands-on experience with Nodejs, Angular and AWS is mandatory.
• Tech stack: MEAN, AWS, JavaScript, Docker, SRS
• Experience  Dockerizing existing web applications
• Setting up alerts and monitoring for system infrastructure
• Monitoring system and application health and optimising the cost
• Experience with security, threat modeling, penetration testing, static analysis

Marketing Manager (Fruits and Vegetable Supply Chain Management)

• Required: Bachelor's in Marketing, Business Admin, Agribusiness, or Supply Chain Management

• Experience: 2-3 years

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

• Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
• Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
• Ensure effective governance of projects and deliverables
• Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
• Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
• Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
• Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
• Design and ensure operational and compliance controls are implemented, tested and monitored
• Build core competency to carry out DEx BPaaS audits and assessments

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe, and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customersIntuitive is the fastest growing top-tier Cloud Solutions and Services company.

Job Description                                                                                                                                                                                                                                                 

• Experience in Forcepoint Proxy infrastructure with SSL inspection Experience in Cloud Proxy infrastructure Experience in Forcepoint DLP or any DLP tools knowledge of various security compliance requirements.
• Knowledge in different types of VPN , encryption standards, Certificates
• Knowledge in SIEM tools ( Alien vault / Qradar)
• Understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks). Understanding of Cloud security Understanding of SSO and different authentication methodologies
• Should have hands-on knowledge on Forcepoint version upgrade

Company profile

We are the pioneering player in the FinTech industry in India in the institutional credit space. We have created a one of a kind online marketplace for institutional credit ‘CredAvenue’, bringing together issuers and lenders, while also participating in the marketplace through their own balance sheet. Within a short span of two years, CredAvenue has gained immense traction and boasts of multiple clients across sectors, 120+ investors across multiple segments and a high volume of credit deal closures. To read about the latest numbers we have clocked, please visit http://www.credavenue.com">www.credavenue.com.

We are backed by two of the leading global Private Equity firms and have also been successful in attracting high quality talent from some of the leading companies and universities globally. With the fundamentals in place, we are now gearing up for our next phase of high growth, and we are further building up our team to take the company to the next level.

Primary Responsibilities

• Responsible for full software life-cycle, system design and development of front-end & back-end systems
• Writing high-quality code, participating in code reviews, designing/architecting systems of varying complexity and scope
• Identify libraries and technologies worth experimentation
• Build innovative solutions from scratch and liaise with architects and engineers to build solutions
• Mentoring other team members

Required Skill

•  Degree in Computer Science or relevant experience
•  2-7 years of relevant hands-on software engineering experience doing software design and development
•  Proven experience of working on back-end web frameworks like RoR (preferable) or Python/Django or Node.js
•  Good command over at least one JavaScript frameworks like React.js, Vue.js or Angular
•  Excellent understanding of relational database structures, having knowledge of unstructured databases (NoSQL) will be an  added advantage
•  Expertise in object-oriented design, unit testing, integration testing, data structures, algorithms, scalable APIs, etc.
•  Knowledge of working on cloud technologies and exposure of AWS services (EC2, RDS, S3, etc)
•  Work in a fast-paced environment and make pragmatic engineering decisions in a short amount of time
•  Experience with Agile Development and Scrum methodologies.

Work Environment Details

• An opportunity to play a formative role in an ambitious financial services marketplace spanning investment banking, debt capital markets, institutional finance, retail lending and asset management
• A journey that will challenge and reward you in a manner few others will