Placement Manager

Job Title: Technical Support Executive

Location: Hyderabad (Work from Office)

Qualification: B.Tech (Mandatory)

Languages Required: Telugu or Hindi (Mandatory)

Working Days: Tuesday to Sunday (Monday fixed off)

Job Description:

We are looking for a Technical Support Executive to handle customer queries and technical issues efficiently. The ideal candidate should have hands-on experience with Postman and knowledge of RESTful API requests for updating or modifying existing records.

Key Responsibilities:

• Handle both inbound and outbound calls to assist customers with technical issues.
• Diagnose, troubleshoot, and resolve user issues using Postman.
• Work with RESTful API requests to update or modify existing records as required.
• Deliver timely and effective resolutions within defined turnaround time (TAT).
• Understand the nature of reported issues and apply appropriate problem-solving techniques.
• Ensure clear and professional communication with users throughout the resolution process.
• Escalate complex issues to the L2 team and follow up until closure.

Requirements:

• B.Tech in any specialization (mandatory).
• Proficiency in Telugu or Hindi for effective user communication.
• Good understanding of APIs, Postman, and basic troubleshooting.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, customer-focused environment.

Role Overview:

As a Backend Developer at LearnTube.ai, you will ship the backbone that powers 2.3 million learners in 64 countries—owning APIs that crunch 1 billion learning events & the AI that supports it with <200 ms latency.

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What You'll Do:

At LearnTube, we’re pushing the boundaries of Generative AI to revolutionise how the world learns. As a Backend Engineer, you will be building the backend for an AI system and working directly on AI. Your roles and responsibilities will include:

• Ship Micro-services – Build FastAPI services that handle ≈ 800 req/s today and will triple within a year (sub-200 ms p95).
• Power Real-Time Learning – Drive the quiz-scoring & AI-tutor engines that crunch millions of events daily.
• Design for Scale & Safety – Model data (Postgres, Mongo, Redis, SQS) and craft modular, secure back-end components from scratch.
• Deploy Globally – Roll out Dockerised services behind NGINX on AWS (EC2, S3, SQS) and GCP (GKE) via Kubernetes.
• Automate Releases – GitLab CI/CD + blue-green / canary = multiple safe prod deploys each week.
• Own Reliability – Instrument with Prometheus / Grafana, chase 99.9 % uptime, trim infra spend.
• Expose Gen-AI at Scale – Publish LLM inference & vector-search endpoints in partnership with the AI team.
• Ship Fast, Learn Fast – Work with founders, PMs, and designers in weekly ship rooms; take a feature from Figma to prod in < 2 weeks.

What makes you a great fit?

Must-Haves:

• 2+ yrs Python back-end experience (FastAPI)
• Strong with Docker & container orchestration
• Hands-on with GitLab CI/CD, AWS (EC2, S3, SQS) or GCP (GKE / Compute) in production
• SQL/NoSQL (Postgres, MongoDB) + You’ve built systems from scratch & have solid system-design fundamentals

Nice-to-Haves

• k8s at scale, Terraform,
• Experience with AI/ML inference services (LLMs, vector DBs)
• Go / Rust for high-perf services
• Observability: Prometheus, Grafana, OpenTelemetry

About Us: 

At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with:

• AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback.
• Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.

Meet the Founders: 

LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes. We’re proud to be recognised by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.

Why Work With Us? 

At LearnTube, we believe in creating a work environment that’s as transformative as the products we build. Here’s why this role is an incredible opportunity:

• Cutting-Edge Technology: You’ll work on state-of-the-art generative AI applications, leveraging the latest advancements in LLMs, multimodal AI, and real-time systems.
• Autonomy and Ownership: Experience unparalleled flexibility and independence in a role where you’ll own high-impact projects from ideation to deployment.
• Rapid Growth: Accelerate your career by working on impactful projects that pack three years of learning and growth into one.
• Founder and Advisor Access: Collaborate directly with founders and industry experts, including the CTO of Inflection AI, to build transformative solutions.
• Team Culture: Join a close-knit team of high-performing engineers and innovators, where every voice matters, and Monday morning meetings are something to look forward to.
• Mission-Driven Impact: Be part of a company that’s redefining education for millions of learners and making AI accessible to everyone.

As a Sales Associate, you'll have the opportunity to contribute to MHFA India’s success by expanding our customer base and establishing long-term relationships. If you're a motivated self-starter with excellent communication skills and a knack for building rapport, we want to hear from you!

Key Responsibilities:

·       Prospect and qualify leads to generate new business opportunities.

·       Conduct product presentations and demonstrations to potential clients.

·       Build and maintain strong relationships with clients to understand their needs and provide appropriate solutions.

·       Achieve sales targets and contribute to revenue growth.

·       Continuously stay updated on industry trends and product knowledge.

·       Bachelor's degree in Business, Marketing, or a related field.

·       1-3 years (for Associate) and 4-6 years (Senior Associate) of experience in sales or business development roles.

·       Proven track record of meeting or exceeding sales targets.

·       Strong communication and negotiation skills.

·       Self-motivated and goal-oriented with a drive for success.

·       Ability to thrive in a collaborative team environment.

Job Overview      :

This Jr. Developer position has design, development and maintenance    responsibility for the software applications and processes associated with our product oriented company. This role will initially focus specifically on the developing application as per requirements provided by the product owner.

Job Responsibilities:

1. Understand our client's infrastructure and technical environment to provide best of breed technical consulting services.
2. Diligently monitor, optimize and report on integration and deployment performance for key accounts against KPIs, with proactive cross functional and internal communication on customer deployments.
3. Regular consultation with cross functional teams on account deployments to ensure optimal performance and delivery.
4. Handle technical troubleshooting

Job Requirements:

1. B.E/B.S/B.Tech in Computer Science or Computer Engineering.
2. Must have minimum 2-4 years of experience in the Angular-Node-PostgreSQL tech stack.  (proof of experience to be submitted for verification on request)
3. Should have worked on Architect / Consultant role in the tech stack.
4. Proficient in Object Oriented Programming.
5. Experience in performing SQL queries on a RDMS especially in PostgreSQL.
6. Extensive experience in Angular Front end and Node – Express server side.
7. Good at API development & integration, debugging and fixing the issues with API.

Required Skills:

• Proven development experience on smartphone platforms.
• Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
• Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
• Deep familiarity with iOS or Android development.
• Familiarity with RESTful APIs
• Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
• Must have worked on at least one app that is published in AppStores.