Placement Manager

He/ she should be a post-graduate or graduate with at least 6 years of professional experience in a variety of business environments with hands on experience in Microsoft Dynamics. Candidates must have excellent analytical skills, good knowledge of project life cycles and the ability to work in a team environment. Experience of interaction with client stakeholders will be useful.

Microsoft certification is good to have.

Financial domain understanding is good to have.

The person should have good experience of working in Agile environment.

Technical skills required

• Must be well versed with any versions of Microsoft Dynamics CRM including Dynamics 2011.
• Experience with Dynamics 365, preferably cloud implementation.
• Must have knowledge on CRM modules (Sales, Service & Marketing) of how these modules work. Also aware of new features available in different CRM version.
• Experience in migrating / upgrading CRM system from older version to newer versions will be very useful.
• Must have good knowledge of CRM SDK and tools which are used with CRM for development.
• Experience in integrating CRM system with other ERP systems and/or custom application.
• C# development experience.
• Experience with .Net (C#,WCF/Web API) skills  including CRM
• Experience of working with .NET Core is useful.
• Experience of working with MS SQL Server.
• Experience of working with micro services will be useful.

Nice to have

• Any experience with Microsoft Azure Service Bus or similar technology

Soft skills required

• Good communication skills, both verbal and written. S/he should be able to articulate well.
• Comfortable in working directly with the client stakeholders and doing meetings and discussions as needed.
• Experience of working in agile environment. Well versed in different agile ceremonies.
• Focus on self-learning and self-upgrade.

Work hours

• UK shift 8:30am to 5:30pm GMT (Summer 1pm IST to 10pm IST and Winter 2pm IST to 11 pm IST)
• Flexible to work in shifts to maintain overlap with UK working hours.
• Flexible in working outside of core business hours if needed (mostly during releases)

Qualifications

Graduate

Additional information

Experience in years - at least 6 years.

UK shift 8:30am to 5:30pm GMT (Summers 1pm IST to 10pm IST and Winters 2pm IST to 11 pm IST)

1. Develop customizations and configurations to the Microsoft Dynamics 365 platform, including entity customization, form design, workflow development, and business process automation.
2. Collaborate with functional teams to gather and document requirements for customizations and integrations.
3. Provide technical expertise and guidance to the functional teams on best practices for Dynamics 365 customization and integration.
4. Develop and maintain technical documentation, including design documents, specifications, and test plans.
5. Work with internal and external stakeholders to troubleshoot and resolve technical issues related to Dynamics 365 customizations and integrations.
6. Stay up-to-date with the latest Dynamics 365 features and technologies, and provide recommendations for process improvements and system enhancements

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes
• Five or more years of experience in managing sales in a corporate setting
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Candidate can join immediately

• Generate leads through marketing, lead gen tools, cold calling, events, existing customer outreach
• Locate the right person in the organization and Make the first pitch
• Send solutions and Services marketing collateral/ material over email
• Follow up, pitch, and convince the customer to try us/take a demo of services wherever we offer.
• Schedule an online meeting or discussion or chat with interested suspects through skype/Chat/phone for the sales closure team
• Develop and prospect sales opportunities as well as work on company-provided sales leads
• Manage a complex sales cycle with multiple decision-makers and present cost-benefit analyses to stakeholders
• Use our sales CRM tool, and update it at every step of the process.
• Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
• Validate Leads by following our Sales qualification process
• Responsible for Data Mining and Market Research through the internet, Building databases, and Proficient in secondary research.
• Act as one point of contact for all client queries from Pre-Sales to Post Sales till project delivery and involved in strategic planning for the generation of inbound/ outbound leads & targeting to produce max revenue growth.
• Maintain and expand the database of prospects within the assigned territory
• Interested Candidates skype me your CV @ sscool07

Skills  

• Experience in building or implementing requirements on ZOHO CRM plus products, Zoho Creator, Zoho Projects, Zoho Work-drive, Zoho one 
• Experience in writing Zoho custom functions, with a deep understanding of Deluge, preferred 

• Experience and knowledge of relational databases including work with MongoDB, or other common RDBMS 

Job Responsibilities 

• Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business 
• Participate in requirements-gathering sessions with business users 
• Document requirements for new features, data capture, process functions, reports, and training 

• Functional and System Knowledge 
• CRM customization and assisting CRM Implementation 
• Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps 
• Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps 
• Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator. 

• Understand system integrations and dependencies 
• Analyze the impact of changes on systems and integrations 
• Process mapping and workflow creation 
• Must have a Functional & Technical Understanding of Zoho applications. 
• Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management. 

• Understand requirements by function and setup processes in Zoho 
• Ensure smooth running of existing applications and handle any kind of challenge being faced by the team 
• Setup knowledge for users by the team, to learn and execute their set of processes 
• Identify opportunities for integration with external apps 
• Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues 

• Train users to utilize their specific Zoho apps for their use case 
• Planned, implement, and manage process change initiatives with respective department heads. 
• Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc. 
• Act as internal Zoho Support desk to troubleshoot queries/issues. 
• Conduct monthly reviews with teams to understand adoption/improvements 

• Plan, implement, and manage process change initiatives with respective department heads 
• Use data and reports to make evidence-based decisions to increase Zoho adoption 

Desired Candidate Profile 

• Excellent communication skills. 
• Minimum 3 years experience in Zoho Application. 

• Hands-off experience/inclination to work with Zoho applications. 
• Configuration on Zoho CRM, Desk, Project 
• Workflow / Custom Functions / Blueprint configuration on Zoho. 
• Understanding of Business Processes

About Us

10Times is Worlds No. 1 business event discovery and networking platform. From small startups to Fortune 500 companies, we help connect business opportunities. Professionals from over 150 industries use 10Times to get recommendation on relevant upcoming tradeshows, conferences, summits & workshops. We have 3 products we sell: event marketing, software suite and data intelligence solution.

The Role

We are looking for an ambitious and driven sales and business development associate for USA market. Prospect and generate sales in the US and international market. The ideal candidate would like social selling, is a quick learner and wants to grow fast.

• Research and prospect potential clients
• Use all channels to connect and generate leads
• Give impactful product demo and generate business
• Manage all prospects and focus on closing deals

What are we looking for?

• 1+ years of experience in sales. Tech sales and experience in international sales preferably in US, APAC or Europe market is a huge plus
• Exposure of handling client relationship in any form
• Aptitude for sales and hunger for success
• Excellent communication and negotiation skills
• Strong analytical, problem-solving ability
• A never give-up attitude
• Available to work on US shift (6PM to 3AM)

What do you get?

• A progressive, high growth start-up with strong international market exposure
• Freedom to experiment and move fast
• Work from anywhere and flexibility
• Additional benefits like medical insurance, etc.