Machine Learning Engineer

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Documents incidents and resolutions and provides updates to the knowledge base where applicable
• Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

• 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
• Strong technical proficiency in hardware and networking
• Good understanding of security best practices in a regulated business.
• Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
• Experience in POS troubleshooting is an edge, ALOHA experience is a plus
• Exceptional English communication skills (written and spoken)

Technology Requirements

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
• All agents must have a working camera to be used during training sessions and 1:1 conversation.
• Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• All agents will be required to install third-party software in order to run the screen capture module:
• Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
• Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
• Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
• RAM: 16 GB

Benefits:

• A fully remote work environment
• This is currently a contract position, offering competitive wages
• Comprehensive training on our products and services.
• Career development opportunities, including internal promotions.
• A positive and growing work culture that values diversity and inclusivity.

• Design and implement overall recruiting strategy

• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ https://resources.workable.com/tutorial/recruiting-skills-training">relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”

Technical Skills:

• Ability to understand and translate business requirements into design.
• Proficient in AWS infrastructure components such as S3, IAM, VPC, EC2, and Redshift.
• Experience in creating ETL jobs using Python/PySpark.
• Proficiency in creating AWS Lambda functions for event-based jobs.
• Knowledge of automating ETL processes using AWS Step Functions.
• Competence in building data warehouses and loading data into them.

Responsibilities:

• Understand business requirements and translate them into design.
• Assess AWS infrastructure needs for development work.
• Develop ETL jobs using Python/PySpark to meet requirements.
• Implement AWS Lambda for event-based tasks.
• Automate ETL processes using AWS Step Functions.
• Build data warehouses and manage data loading.
• Engage with customers and stakeholders to articulate the benefits of proposed solutions and frameworks.

What the Role involves :

· Position holder will be an individual contributor

· Build and manage productive, professional relationships with clients

· Ensure clients are using and deriving benefit from IndiaMART

· Ensure products/services in client’s e-catalog are accurately defined

· Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets

· Systematic follow-up and time-bound closures

· Prompt resolution of complaints

Daily 10-15 meaningful telephone/video calls with clients

Critical Skills of a Suitable Candidate :

· Application of sales techniques

· Active listening and understanding the business contexts of clients

· Good Verbal and written communication

· Ability to work independently

Industry

• Computer Software

Employment Type

Full-time

Edit job description

Developer will work collaboratively with other developers, Product Managers, designers and SMEs, owning all aspects of product development from requirement gathering, coding, testing and deployment. This specific role will be responsible for developing required applications and supporting them in DevOps model. - Work with product manager and stakeholders to analyze user stories - Participate in team activities to estimate and plan sprints - Implement stories and work with team to meet sprint goals - Write unit tests and contribute to ongoing testing needs. - Ongoing support of capabilities following DevSecOps practices. Prior knowledge in Finance or electronic Payment area is preferred but not necessary.

• Required Skills: Javascript, node.js, vue.js, Postgres, AWS RDS, AWS LAMDA, SNS, SQS
• “Nice to have” Skills: Datadog, Material Design, Kafka
• Open to remote candidates or do they need to be on site when the site re-opens? Open to remote

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

     Requirements

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Bachelor degree in any domain
• He has experience of at least of 3 years filed of banking, insurance and microfinance.

Looking for passionate sales professionals Inside/TeleSales executives(B2C) to contribute in generating revenue. You will be responsible for closing sales deals over the phone. The position will be in Bangalore. If you are a self-starter, get a kick by chasing aggressive target, fuel growth by coaching & grooming your team this role is for you

Job Description

Must Haves

• The Inside Sales Associate would be responsible for making enhanced outbound calls on leads provided by the company and following a diligent process towards converting leads to paying customers.
• Have a good hold on english language and neutral accent to communicate with customers in different geographies.
• Ask questions to understand customer requirements and close sales
• Go the "extra mile" to meet sales target and facilitate future sales
• Analyse the customer and well versed in objection handling and managing different situations during the call.
• Analyzing and sharing active feedback about the customer behavior, market demands and competition to the marketing team
• Generate pipeline

Mandatory skills:

• Should have excellent command over English and basic Hindi
• Excellent objection handling and convincing skills
• Process oriented
• Result focused
• Revenue driven
• Sales Planning & Customer Experience.

Qualification & experience

• Any graduate/12+/Diploma
• Minimum experience of 0- 2 years in Inside B2C sales is prefered.
• Freshers who has passion for sales and earn incentives can also apply