3D generalist

We are looking for Customer Delight Specialists who will ensure every learner’s journey with us is positive, impactful, and supportive. You will handle learner inquiries, resolve challenges, and guide them to maximize their learning experience with empathy and clear communication.

💼 Key Details

CTC: ₹3.7 LPA (90% fixed & 10% variable)

Job Type: On-site, 5 days working

Interview Mode: Face-to-Face

Availability: Immediate joiners preferred

Eligibility: Open for fresh graduates (Technical background – BTech, BCA, BSc Computer Science)

🎯 Key Responsibilities

Handle inbound/outbound calls, emails, and chats for domestic & international learners

Resolve product-related issues with effective solutions and clear communication

Provide empathetic support to learners facing study or technical challenges

Guide learners to the right resources and supplementary content

Build strong learner relationships through personalized support and advice

Go the extra mile to exceed expectations and contribute to learner satisfaction

✅ Desired Profile

Excellent communication skills (verbal & written)

Professional approach with strong problem-solving abilities

0–1 year of experience in voice process (calls, chat, ticket management)

Preferably from an ed-tech or educational services background

Familiarity with LMS and digital learning tools is a plus

Ability to personalize learner engagement strategies

⏰ Shift Details

Rotational shifts & rotational week offs

"Candidates eager to join can submit their application or reach out through a call

Responsibilities will include

1.Deliver targets for digital business as aligned with Management in AOP across lending, devices and consumer products (postpe and payback) within CAC/RoAs objectives. Current contribution is upwards of 30% for 400 crore monthly disbursals and 90%+ on consumer products (600cr+ monthly TPV and 80cr annual digital marketing budget)

2.Lead the agenda of product led growth initiatives across business lines that drive long term growth.

3.Come up with plans/initiatives to improve funnel conversion rates across products on a monthly basis leading to revenue/cost impact.

4.Manage merchant retention and actively design programs by working closely with product/engg teams to re-activate churned merchants.

5.Continuously drive efficiency in digital paid marketing channels (atleast 10% QoQ) managing annual budgets of 100+ crore across performance marketing and brand building

6.Be on top of new developments in digital marketing/attribution ecosystem and pilot testing new channels of growth for company, atleast 1 in quarter.

Required 3 to 6 years of experience in Business Development, Supply, Vendor Management, or Regional Operations roles.

Proven experience owning regional / route-level P&L, including revenue, cost, and margin decisions

Strong experience in vendor sourcing and negotiations, preferably with transport, logistics, fleet, or bus operators

Demonstrated ability to identify new business opportunities, conduct market research, and onboard supply partners

Strong commercial negotiation skills with experience handling contracts, pricing, and risk mitigation

Excellent stakeholder management skills — ability to act as a single point of contact between internal teams and external partners

Ability to work closely with Operations, Demand, and Customer Support teams to drive execution and service quality

Strong decision-making capability with experience taking day / week / month-level P&L decisions

Proficiency in Excel for analysis, reporting, and performance tracking (mandatory)

Language proficiency mandatory: Marathi, Hindi, and English

Willingness and ability to travel frequently within Mumbai and intercity as per business needs

High ownership mindset with a quality-first, execution-driven approach

Sr. Manager / Manager – Sales (PCR / EPR)

📍 Location: Surat | 🏢 Department: EPR/PCR

About the Role

We are seeking an experienced and dynamic Sales Professional to drive business development and partnerships in the sustainability domain. The role focuses on Post-Consumer Recycled (PCR) plastics and Extended Producer Responsibility (EPR) compliance solutions, engaging with leading FMCG, packaging, textiles, and manufacturing companies.

Key Responsibilities

🔹 Identify and acquire new B2B clients across FMCG, consumer goods, packaging, textiles, and industrial sectors.

🔹 Drive sales of PCR plastics and sustainable packaging solutions.

🔹 Develop pricing strategies, negotiate contracts, and achieve sales & margin targets.

🔹 Build and expand partnerships for EPR compliance services (collection, recycling, documentation).

🔹 Support clients in meeting EPR targets with end-to-end solutions (collection, recycling, certification, reporting).

🔹 Develop and execute marketing & branding campaigns to promote sustainable solutions.

🔹 Represent the company at trade shows, industry forums, and sustainability events.

🔹 Track market trends, competitor activity, and regulatory changes to identify opportunities.

Qualifications & Experience

✅ Graduate in Business, Marketing, Environmental Sciences, or Engineering (MBA preferred).

✅ 5–10 years of sales/marketing experience in recycling, plastics, packaging, or sustainability sectors.

✅ Strong knowledge of EPR regulations, PCR plastics, and compliance frameworks.

✅ Proven track record of achieving sales targets and building corporate relationships.

Skills Required

✨ B2B sales, negotiation & relationship management

✨ Knowledge of plastic recycling technologies & sustainable materials

✨ Strong understanding of EPR rules & compliance

✨ Digital marketing, CRM tools & data analytics proficiency

✨ Excellent communication, presentation & networking skills

Mandatory Criteria (Can't be neglected during screening) :

• Candidate Must have Project management experience.
• Strong hands-on experience with SQL, including the ability to write, optimize, and debug complex queries (joins, CTEs, subqueries).
• Must have experience in Treasury Module.
• Should have a basic understanding of accounting principles and financial workflows
• 3+ years of implementation experience is required.
• Looking candidates from Fintech company ONLY. ( Candidate should have Strong knowledge of fintech products, financial workflows, and integrations )
• Candidate should have Hands-on experience with tools such as Jira, Confluence, Excel, and project management platforms.
• Candidate should have Experience in managing multi-stakeholder projects from scratch.

Position Overview

We are looking for an experienced Implementation Lead to drive the onboarding and implementation of our platform for new and existing fintech clients. This role is ideal for someone with a strong understanding of financial systems, implementation methodologies, and client management. You’ll collaborate closely with product, engineering, and customer success teams to ensure timely, accurate, and seamless deployments.

Key Responsibilities

• Lead end-to-end implementation projects for enterprise fintech clients
• Translate client requirements into detailed implementation plans and configure solutions accordingly.
• Write and optimize complex SQL queries for data analysis, validation, and integration
• Oversee ETL processes – extract, transform, and load financial data across systems
• Collaborate with cross-functional teams including Product, Engineering, and Support
• Ensure timely, high-quality delivery across multiple stakeholders and client touchpoints
• Document processes, client requirements, and integration flows in detail.

Required Qualifications

• Bachelor’s degree in Finance, Business Administration, Information Systems, or related field
• 3+ years of hands-on implementation/project management experience
• Proven experience delivering projects in Fintech, SaaS, or ERP environments
• Strong understanding of accounting principles and financial workflows
• Hands-on SQL experience, including the ability to write and debug complex queries (joins, CTEs, subqueries)
• Experience working with ETL pipelines or data migration processes
• Proficiency in tools like Jira, Confluence, Excel, and project tracking systems
• Strong communication and stakeholder management skills
• Ability to manage multiple projects simultaneously and drive client success

Preferred Qualifications

• Prior experience implementing financial automation tools (e.g., SAP, Oracle, Anaplan, Blackline)
• Familiarity with API integrations and basic data mapping
• Experience in agile/scrum-based implementation environments
• Exposure to reconciliation, book closure, AR/AP, and reporting systems
• PMP, CSM, or similar certifications

Skills & Competencies

Functional Skills

• Financial process knowledge (e.g., reconciliation, accounting, reporting)
• Business analysis and solutioning
• Client onboarding and training
• UAT coordination
• Documentation and SOP creation

Project Skills

• Project planning and risk management
• Task prioritization and resource coordination
• KPI tracking and stakeholder reporting

Soft Skills

• Cross-functional collaboration
• Communication with technical and non-technical teams
• Attention to detail and customer empathy
• Conflict resolution and crisis management

What We Offer

• An opportunity to shape fintech implementations across fast-growing companies
• Work in a dynamic environment with cross-functional experts
• Competitive compensation and rapid career growth
• A collaborative and meritocratic culture

Domain: Automation Testing – Selenium Job Purpose

 • Thought leadership - Consult with the client and setup/guides a team to strategize, design, implement and run automation solution supporting variety of applications

• Technical leadership - Identify, evaluate, recommend, and optimize current automated testing processes and tools

• Define and implement test automation strategy including roadmap, tools, framework, and approach across project teams

• Oversee technological delivery of the recommended automation solution roadmap across project teams

• setting up end to end QA processes across Requirement Analysis, Test Strategy/Design and Test reporting

• Participate in design and architectural reviews of proposed automation solutions across project teams

 • Designing & implementing enterprise-wide QA strategy for variety of clients including complex applications across multiple tech stacks (involving both functional and automation testing)

• Planning, estimating (should be aware of robust models and how to use them) and tracking team’s work

• Status reporting: Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status etc.

• Mentors/guides the team on technical knowhow

• Adhere to company project standards and guidelines Mandatory Skills & Experience

• 7-11 years of managing team experience and at least 4+ years of in-depth experience in establishing test automation frameworks, evaluating tools, and implementing continuous testing strategy

• Hands on framework development for a Green Field Project

• Strong hands-on experience in Java/JavaScript programming languages; java collection frameworks • Strong experience on QA Automation tools such as Selenium/Cucumber/Appium/SOAPUI etc.

• Strong exposure on UI or API automation, hands on Webservices/Microservices automation

 • Experience in CI/CD tools, such as Gitlab(preferable) / Jenkins

• Experience in Cloud tech preferably AWS

• Experience on Cloud Platforms such as Sauce Labs, Perfecto

• Functional tools like Selenium (mandate), Web driver IO, NightWatchJS, etc

• Should have basic knowledge of JMeter or any other equivalent Performance testing tool

• Sound Knowledge of methodologies and approaches such as Agile, BDD, DevOps etc.

• Industry experience on Financial Services is preferred.

About US Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value Additional Information

• Gender Neutral Policy

• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

• Generous parental leave and new parent transition program

• Flexible work arrangements • Employee Assistance Programs to help you in wellness and well being

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the

United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.

Position Overview:

We seek a highly skilled and experienced Senior/ Lead Software Engineer to join our innovative team. The ideal candidate will have a strong background in Java development and be proficient in various backend technologies and frameworks. The role involves designing, developing, and maintaining high-performance, scalable backend systems. The candidate should be comfortable working in a Linux environment and have hands-on experience with both SQL and NoSQL

databases, as well as modern containerization and orchestration tools.

Key Responsibilities:

• Design, develop, and maintain backend services using Java, Spring Boot, and Vert.x.

• Implement and manage database solutions using SQL and NoSQL databases.

• Work with Hibernate for ORM (Object-Relational Mapping).

• Develop and manage caching mechanisms with Redis.

• Implement messaging and streaming solutions using Kafka.

• Utilize Docker for containerization and Kubernetes for orchestration.

• Perform system designing to ensure high availability, scalability, and reliability of applications.

• Design and develop microservices or monolithic architectures based on project requirements.

• Collaborate with front-end developers and other team members to establish objectives and design more functional, cohesive code to enhance the user experience.

• Write clean, scalable code using Java programming languages.

• Revise, update, and debug code.

• Improve existing software.

• Develop documentation throughout the software development life cycle (SDLC).

• Serve as an expert on applications and provide technical support.

Mandatory Skills and Qualifications:

• Proven experience as a Java Backend Developer.

• Strong expertise in Java, Spring Boot, and Vert.x.

• Proficient in using Hibernate for ORM.

• Extensive experience with Linux operating systems.

• Hands-on experience with Git version control system.

• Solid understanding of SQL and NoSQL databases.

• Experience with Redis for caching.

• Practical knowledge of Kafka for messaging and streaming.

• Proficiency with Docker for containerization and Kubernetes for orchestration.

• Strong understanding of system designing principles.

• Experience with microservices or monolithic architecture.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Strong communication skills.

Preferred Skills:

• Familiarity with CI/CD pipelines.

• Knowledge of cloud platforms (AWS, Azure, GCP).

• Understanding of network protocols and security.

Educational Qualifications:

• Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.

Why Miko?

• Cutting-Edge Technology: Work with the latest in AI, robotics, and software development.

• Dynamic Work Environment: Collaborative and inclusive culture encouraging creativity and innovation.

• Career Growth: Opportunities for continuous learning, mentorship, and professional advancement.

• Impactful Work: Contribute to products that enhance the learning and play experiences of children worldwide.

• Global Reach: Be part of a brand that has a significant international presence.

• Innovative Products: Develop revolutionary products like the Miko robot.

• Supportive Culture: Enjoy a diverse, inclusive, and well-balanced work-life environment.

• Competitive Compensation: Receive competitive salaries and benefits packages.

• Entrepreneurial Spirit: Bring your ideas to life in a company that values initiative.

• Community Engagement: Participate in outreach programs and initiatives that give back to the community.

• Connecting with a minimum of 80 working professionals (prospective students) each day from the leads/database present on lead-squared CRM
• Generating a pool of prospects by identifying the need for upskilling depending on the student’s area of interest
• Helping prospective students with detailed information about the programs offered through phone or video counseling & create a strong pipeline
• Ensure to meet daily deliverables & achieve weekly/monthly enrolment target.

Responsibilities :

- Assist in requirements gathering and technical planning to design solutions that meet client needs

- Create clean, well-documented, efficient, and standards-compliant code with an eye towards performance optimization

- Actively troubleshoot and support applications in production-- critical environments

- Implement and maintain Shopify development standards and best practices

- Tracks the work against plan and reports the status on agreed time without fail.

- Interface with the clients to understand and document their needs.

Primary Technical Skills:

Shopify and Shopify Plus

PHP

OOPS

JavaScript

XML

JSON

Basic Knowledge in React JS

Soft Skills

• Good oral and written communication.

Required Skills:

- 3 to 5 years of experience in working with Shopify and Shopify Plus stores

- Good  knowledge of frontend development and liquid programming language

- Strong hands to Install & Customize new Shopify theme.

- Basic experience in writing Ruby scripts to run promotions

- Experience in integrating external API’s

- Experience in 3^rd party integrations like ERP- Netsuite, SAP, Odoo, Microsoft Dynamics, Sage, Epicor etc.
- Experience in Implementing Shopify Ajax API, Admin APIs and configuring third party apps

- Knowledge of building custom, private and embedded apps

- Experience working with the following technologies: JavaScript (JQuery), XML, JSON, SQL, PHP, CSS3

- Knowledge in other ecommerce platforms like Magento, woocommerce, BigCommerce will be preferred.

- Experience with OOP PHP (2+ years)

- Familiarity with GIT

- Demonstrated ability to adapt and work with team members of various experience levels

- Ability to work with minimal direction with a focus on customer satisfaction

- Good written and verbal communication skills

Essential Duties and Responsibilities:

• Execute full lifecycle software development
• Develop, designed well efficient code
• Integrate software components into a fully functional software system
• Fully adaptive to the technology needed for the current project

Requirements:

• Minimum 8 year of strong demonstrated knowledge in PHP, Mysql, Mongodb, Jquery, SASS
• Algorithms, data structure.
• Object-oriented programming.
• AWS/Server experience to handle production machines is a plus.
• Team Management mandatory
• Experience on PHP, PHP Frameworks, Ajax, Knowledge on CMS platform like Opencart, payment gateway integration, experience working on portals.
• Familiarity with software development methodology and release processes.
• Strong problem-solving skills and excellent communication skills
• Product based company preferable
• Startup experience preferable