3D generalist

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

MUST-HAVES:

• 5+ years of professional experience in web development.
• Strong proficiency in React.js and the Next.js framework.
• Solid understanding of JavaScript (ES6+), HTML5, Tailwind and TypeScript.
• Experience with server-side rendering (SSR) and static site generation (SSG).
• Familiarity with state management libraries (e.g., Redux, Context API).
• Proficient with version control systems like Git.
• Experience with modern build tools and package managers (e.g., Webpack, Babel, NPM/Yarn).
• Familiarity with API integration (REST, GraphQL).
• Strong understanding of web performance optimization techniques.
• Knowledge of testing frameworks (e.g., Playwright, Jest, Cypress).
• Ability to work in an Agile environment, collaborate with cross-functional teams, and deliver high-quality code under tight deadlines.

SKILLS: REACT, REACT NATIVE, PLATFORM INTEGRATION, JAVASCRIPT

Notice Period: 0-15 Days only

Additional Guidelines:

Interview process: - 2 Technical round + 1 Client round

3 days in office, Hybrid model.

JOB DESCRIPTION:

We are seeking a highly skilled Senior Web Developer with deep expertise in React and Next.js to join our growing team. The ideal candidate will have extensive experience in building high-quality, scalable web applications and will take ownership of both frontend development and architecture. As a Senior Developer, you will collaborate closely with product managers, designers, and other developers to deliver robust and performant solutions. Your ability to solve complex problems, optimize web performance, and mentor junior developers will be key to success in this role.

KEY RESPONSIBILITIES:

• Design, develop, and maintain web applications using React and Next.js.
• Architect and optimize web pages for speed and scalability.
• Build reusable components and front-end libraries for future use.
• Implement server-side rendering and static site generation using Next.js.
• Collaborate with the backend team to integrate APIs and ensure seamless front-end and back-end communication.
• Ensure the technical feasibility of UI/UX designs and implement pixel-perfect user interfaces.
• Work with product teams to build features that improve user engagement and satisfaction.
• Troubleshoot, debug, and upgrade existing systems.
• Provide technical leadership and mentorship to junior developers.
• Stay up-to-date with the latest web development trends, frameworks, and tools.

REQUIREMENTS:

• 5+ years of professional experience in web development.
• Strong proficiency in React.js and the Next.js framework.
• Solid understanding of JavaScript (ES6+), HTML5, Tailwind and TypeScript.
• Experience with server-side rendering (SSR)and static site generation (SSG).
• Familiarity with state management libraries (e.g., Redux, Context API).
• Proficient with version control systems like Git.
• Experience with modern build tools and package managers (e.g., Webpack, Babel, NPM/Yarn).
• Familiarity with API integration (REST, GraphQL).
• Strong understanding of web performance optimization techniques.
• Knowledge of testing frameworks (e.g., Playwright, Jest, Cypress).
• Ability to work in an Agile environment, collaborate with cross-functional teams, and deliver high-quality code under tight deadlines.

PREFERRED QUALIFICATIONS:

• Experience with Next.js API routes and serverless functions.
• Familiarity with cloud platforms (e.g., AWS, Vercel) and CI/CD pipelines.
• Experience with modern CSS frameworks (e.g., Tailwind, Styled Components).
• Knowledge of SEO best practices for React and Next.js applications.
• Contributions to open-source projects or a portfolio of personal projects.

Roles & Responsibilities:

• Create wireframes, user flows, prototypes, and high-fidelity UI designs
• Design intuitive user experiences for web and mobile platforms
• Collaborate with product managers, developers, and stakeholders
• Conduct user research and usability testing to improve designs
• Develop and maintain design systems, UI components, and style guides
• Ensure design consistency across all products and platforms
• Incorporate feedback and iterate designs efficiently

Required Skills & Qualifications:

• Proven experience as a UI/UX Designer or similar role
• Strong proficiency in Figma
• Solid understanding of UX principles and design thinking
• Experience in responsive and mobile-first design
• Knowledge of wireframing, prototyping, and usability testing
• Ability to present design ideas clearly to stakeholders

We are seeking a skilled and experienced Performance Test Engineer to join our QA team. The ideal candidate will have 3–6 years of hands-on experience in performance testing of web and backend applications. This role requires expertise in tools like JMeter, LoadRunner, or Gatling, along with experience in analyzing performance metrics and identifying system bottlenecks. The candidate should have strong analytical thinking, a proactive approach to problem-solving, and the ability to collaborate effectively in a fast-paced development environment.

Key Responsibilities:

• Design, develop, and execute performance test plans and scripts for web and backend systems.
• Use tools like Apache JMeter, LoadRunner, or Gatling to simulate real-world load and stress conditions.
• Monitor and analyze server performance metrics (CPU, memory, database usage, response times) during test executions.
• Identify performance bottlenecks and work closely with developers and infrastructure teams to resolve them.
• Create comprehensive test reports and present results to stakeholders with clear insights and recommendations.
• Review business requirements, technical documentation, and user stories to derive performance testing needs.
• Automate performance test scenarios for continuous performance validation in CI/CD pipelines.
• Contribute to the improvement of testing strategies and performance testing best practices.

Must-Have Skills:

• 3–6 years of experience in performance testing and engineering.
• Hands-on experience with JMeter and/or LoadRunner for designing and running performance tests.
• Strong knowledge of HTTP protocols, thread modeling, and system tuning.
• Experience in analyzing test results, logs, and system monitoring tools (e.g., Grafana, Kibana, New Relic, or AppDynamics).
• Ability to simulate and validate load, stress, soak, and spike testing scenarios.
• Familiarity with scripting languages (e.g., Groovy, Java, Shell scripting).
• Strong problem-solving and root cause analysis skills.

Good-to-Have Skills:

• Experience integrating performance tests into CI/CD pipelines (Jenkins, GitHub Actions).
• Basic knowledge of Java, API testing, or tools like Postman.
• Experience with cloud-based performance testing (e.g., BlazeMeter, AWS CloudWatch).
• Familiarity with service virtualization tools and mock servers.

HIRING PROCESS:

Once you apply by sharing your CV and filling out the form, we would see if you are a good fit for the role.

If your CV is shortlisted, we would first have a general conversational round to know more about you which would then be followed by video discussion, technical interview round(s) and then an HR discussion.

Assist in content creation for Instagram, Facebook, and other platforms.

Help plan and execute social media campaigns.

Monitor and analyze engagement metrics.

Collaborate with the marketing team on content ideas.

Engage with our community by responding to comments and messages.

Assist with influencer outreach.

Requirements:

Passion for social media and skincare.

Basic knowledge of Instagram, Facebook, TikTok.

Strong communication and organizational skills.

Creativity and a keen eye for design.

Previous experience in social media management is a bonus.

Internship Duration: 3 months with potential for full-time hire.

Job Description:

Title: Senior Project Manager

Location: Fully-remote

Experience: 4 to 5+ Years

Academics: A bachelor's degree in IT, computer science, business management, or a related field. Any relevant project management related experience.

We are seeking a highly skilled and experienced Senior Project Manager to join our dynamic team. As a Senior Project Manager, you will be responsible for leading and managing projects from inception to successful completion. This is a fully remote position, allowing you to work from anywhere in the world.

Responsibilities:

• Lead and oversee the planning, execution, and delivery of complex projects, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with cross-functional teams, including developers, designers, and stakeholders, to define project goals, scope, and deliverables.
• Utilize your expertise in React, Node, and AWS to provide technical guidance and ensure the successful implementation of projects.
• Develop and maintain comprehensive project plans, including resource allocation, task assignments, and milestones.
• Identify and mitigate project risks by implementing effective risk management strategies and contingency plans.
• Demonstrate strong leadership skills to inspire and motivate project team members, fostering a collaborative and high-performing work environment.
• Monitor and control project budgets, track expenses, and provide accurate financial reports to stakeholders.
• Make informed decisions under pressure, considering project constraints, business objectives, and stakeholder expectations.
• Effectively communicate project progress, status updates, and issues to stakeholders, ensuring transparency and alignment throughout the project lifecycle.

Requirements:

• Bachelor's degree in IT, computer science, business management, or a related field.
• Minimum of 4 to 5+ years of experience in project management, preferably in the IT industry.
• Strong proficiency in React, Node, and AWS, with a solid understanding of their integration and deployment in project environments.
• Demonstrated experience in managing complex projects, including successful delivery within defined timelines and budgets.
• Excellent business acumen, with the ability to understand and align project objectives with organizational goals.
• Proven leadership skills, with the ability to inspire and guide project teams to achieve desired outcomes.
• Exceptional self-management and team-management skills, ensuring effective collaboration and accountability.
• Ability to effectively monitor and control project budgets, tracking expenses and making data-driven decisions to optimize resource allocation.
• Excellent decision-making skills, even under pressure, considering project constraints, risks, and business priorities.

We offer a competitive salary range of 6-8LPA (lakhs per annum), commensurate with experience and qualifications.

Join our team of talented professionals and play a crucial role in driving the successful delivery of cutting-edge projects. Apply today with your updated resume and showcase your expertise in project management and technical skills.

Job Type: Full-time

Salary: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Project management: 4 years (Required)

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30AM-7:30PM/11AM-8PM

Location-Pune,Kolkata,Mumbai,Noida

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

Fixed Pay-3LPA

Performance based incentives-2 to 3LPA

Total Pay-5 to 6LPA

Kunato is a NY-based IT firm helping to create the first marketplace that monetizes digital content on the internet (i commerce). We are looking for a dynamic Designer to join our Team.

The ideal candidate will have strong creative skills which are self-driven and a portfolio of work that demonstrates their passion for illustrative design and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms. We seek someone who not just executes but creates ideas.

Responsibilities

* Design promotional banners which make even the aliens want to click on it

* Collaborate with the team to ensure consistency of designs across various media outlets

* Creating and delivering motion graphics for various media

* Create compelling logos, designs, print and digital media

* Working with art and creative teams to select audio, video, colors, animation, etc. for graphic design

* Editing video footage and adding effects/elements to enhance motion graphics

* Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

Qualifications

* Keen eye for the digital market and audience

* Bachelor's degree in Design or related field

* 2-4 years of experience in graphic design

* Proficient in Adobe Creative Suite

* Strong communication, conceptual thinking, typography skills and design skills

* MUST be able to join immediately (within 1-2 weeks)

Write to us if you believe your creative skills are second to none & feel excited to work in a fast-paced remote environment.

Please respond with your work portfolio & why you are the one for us.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Must have strong experience in Information Security Management system(ISMS), creation of policy, procedures and implementation.
• Operates as a key contributor to the RFP, Third-Party Risk assessment, cloud security assessment etc.
• Lead the strategic and tactical development of information security framework, risk management and new compliance initiatives
• Subject matter expertise in ISO 27001, SOC2, CCPA, CPRA, GDPR, PCI DSS and HIPAA.
• Must have a strong experience in the documentation process and reviewing MSA, SCC, SLA & DPA.
• Good knowledge of BCP/DR, Incident response, VA/PT and Audit methodologies of various compliance frameworks.
• Good knowledge of Access management, Network, Application Security, Encryption, Backup, Physical Security, ISMS Training & Awareness etc..
• Ability to deal with the customers and vendors on Security and privacy matters.
• Knowledge of Core IT processes, SDLC, network infrastructure will be useful.

• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into IT security issues
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and hardworking.

• Bachelor’s/master's degree in Security, Computer Science, Management Information Systems, Engineering or related field.
• Should be at least ISO 27001 lead auditor or lead implementer. 
• 3+ years of related work experience in information security governance, risk and compliance (GRC) or relevant compliance roles in the SaaS industry.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.