3D generalist

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Key Responsibilities:

• Prepare the most effective sourcing approach and plan based on the final requirements, including sourcing platforms, acquisition pitch, acquisition funnel, etc.
• Drive the sourcing efforts and ensure the right quality of candidates are sourced based on the requirements and within the committed timelines.
• Communicate role specifications and terms to the candidates clearly and transparently.
• Drive negotiations with the candidates and help resolve their queries and concerns effectively.
• Communicate any specific requests or modifications required by the candidate to the Engagement Manager proactively.
• Ensure a clear track of progress, transparency, and coordination within the Expert team.
• Screen applicants on call to ensure they meet the necessary technical qualifications and requirements for the respective roles.
• Evaluate candidates' technical skills, knowledge, and abilities based on the job description.
• Provide constructive feedback and maintain detailed records of candidates' technical evaluations, feedback, and assessment outcomes.
• Generate regular reports on sourcing activities and other relevant data points.
• Stay updated with emerging technologies, industry trends, and best practices in technical screening methodologies.
• Continuously refine and optimize the technical sourcing process to enhance efficiency, effectiveness, and candidate experience.

Job Title: TypeScript Developer

Location: Pan India

Company: Deqode

Mode of work: Hybrid

Experience: 4+ years

Employment Type: Full Time

About Deqode

At Deqode, we solve complex business problems using emerging technologies. We work with global clients to build innovative and scalable solutions. Join our team to be part of a fast-paced environment that encourages continuous learning and growth.

Job Summary

We are looking for a skilled TypeScript Developer to join our development team. You’ll be responsible for building scalable and maintainable applications using TypeScript, collaborating with cross-functional teams, and contributing to the full software development lifecycle.

Key Responsibilities

• Develop and maintain web applications using TypeScript and modern frameworks (e.g., React, Angular, Node.js).
• Write clean, scalable, and well-documented code.
• Work closely with designers, product managers, and backend developers.
• Optimize applications for speed and scalability.
• Perform code reviews and participate in agile development processes.
• Stay updated with the latest trends and best practices in web development.

Requirements

• Strong proficiency in TypeScript and JavaScript (ES6+).
• Experience with front-end frameworks like React or Angular.
• Familiarity with backend development using Node.js is a plus.
• Understanding of RESTful APIs, version control (Git), and unit testing.
• Excellent problem-solving skills and attention to detail.
• Bachelor’s degree in Computer Science or a related field (preferred).

TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

We are looking for a coding enthusiast who love working with code and developing software systems.

You will be a part of the core product development team that is responsible for building different components of the TAPPP platform. You will be responsible for designing, coding, reviewing, testing, bug-fixing different modules of the software product that needs to work seamlessly across different environments.

The organization is flat, process is minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years. The position is based in Mumbai, India.

Here is what we are looking for:

• Deep product development experience and sound understanding into these technologies

• Java/J2EE

• Spring

• Hibernate

• RESTful API's

• MySQL

• Tomcat 7

• Exposure on Grails & Amazon AWS will be a plus point

• Strong independent contributor

• An unquenchable desire to learn, attention to detail with a can-do attitude

• Comfortable working in a start-up environment

Responsibilities 

• Collaborate with the core team building a state-of-the-art blockchain based SaaS platform. 
• Building mobile applications using latest technologies leveraging Android, node and mongo. 
• Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. 
• Backend RESTful API Design and server-side development for web and mobile apps. 
• Develop and design database schemas on MongoDB. 
• Perform code reviews and unit tests to ensure code consistency and maintainability. 

Minimum Qualifications & Qualities 

• Passion to solve complex problems of agriculture in a dynamic start-up environment 
• Flexible, curious, exploratory, and can-do attitude 
• Great sense of ownership and ability to work with very limited supervision 
• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience. 
• 1+ year of hands-on coding expertise in software engineering. 
• Experience with Android, Node.js, mongodb
• Ability to speak English fluently. 

Preferred Qualifications 

• Strong programming experience of 1+ years with Android, Node.js, Express.js, MongoDB. 
• Strong problem solving/troubleshooting skills. 
• Experience with SDLC in an Agile work environment using tools like Jira and GitHub. 
• Knowledge and experience of NoSQL Databases is a must. 

• Knowledge of AWS Services like ECS, EKS, EC2, S3, Lambda, Load Balancing, Route 53, API Gateway along with Infrastructure provisioning and optimization is an advantage.
• Experience with DevOps, CI/CD pipelines on Jenkins, GitHub Actions,
• Experience with containerization environments like Docker & Kubernetes is an advantage. 
• Familiar with TDD, CI/CD, Infrastructure as Code
• Knowledge of any Blockchain protocols like Hyperledger is clearly an undue advantage

Inside Sales Lead

The Inside Sales head will lead a team of regional inside sales manages/reps and will be responsible for meeting revenue targets in the regions.

Key responsibilities

• Manage the regional inside sales team and deliverables
• Set and track sales targets for your team aligned to the overall Qualified targets in the region and across the globe
• Set the pace for outbound efforts to ensure faster delivery of qualified leads as well as efficient conversions
• Track quality of conversations, lead quality and other metrics to ensure adherence to standards that will lead to attainment of sales goals every quarter
• Mentor and train the team as required to Improve conversions 
• Work closely with marketing, sales and other teams
• Sign up for and deliver a certain number of qualified opportunities every quarter
• Consistently work towards improving team productivity and efficiency

Mandatory requirements (Please read these carefully before applying)

• Prior experience in leading inside sales teams at least for over 800 days or more
• B2B experience especially in pitching a complex tech product to diverse audiences and managing teams that do so
• Proven capability in delivering qualified sales opportunities and meeting sales targets globally

MS D365 Solution Architect  

Must have at least one Microsoft certification relating to D365

Minimum 3-5 Years’ experience

Job Description 

As a Part of a Collaborative and Entrepreneurial Team, You Will: 

 Act as the primary Dynamics and power platform Subject Matter Expert on client

engagements 

 Interact with clients to understand business requirements.

 Demonstrate MSCRM solution capabilities to the client.

 Conduct business process analysis and create Fit/Gap report.

 Create Solution design to address client business, interface, and performance

requirements.

 Advise on complex MS Dynamics CRM business cases and propose comprehensive

solutions based on MS CRM, 3rd parties and customizations.

 Create functional requirement and functional design for customizations.

 Create estimates for implementation tasks.

 Learn our client's business, their organization, systems, challenges, and goals. 

 Craft the technical vision by mapping requirements to technical capabilities. 

 Build prototypes and proofs of concept (POC) to validate technical and

solution decisions. 

 Lead client facing and internal training (technology training and/or application specific

training) 

 Contribute to continuously improving IP and demoware through creating reusable

templates, sharing of knowledge, and building reusable demos. 

 Be an innovator who can create new solutions using out-of-the-box thinking. 

 Assist sales and presales teams to prepare proposals, participate on client presentations

and support business development and the sale of professional services when

necessary.

 Estimate and design staffing for proposed solutions. 

Your Technical & Non-Technical Experience Includes: 

 3-5 years overall MS Dynamics 365 experience

 Experience as an MS Dynamics CRM solution architect in a client-facing role for MS

Dynamics top tier or similar consulting organization is highly desirable.

 Hands-on experience in designing, configuring, or administering MS Dynamics CRM

required.

 Proven experience and knowledge on power automate.

 Proven experience on customising and configuring Microsoft Dynamics 365 CRM

 Proven experience on implementing C# plugins and java scripts.

 Proven experience on creating Microsoft flows.

 Hands on experience in using XRM toolbox.

 Proven experience in integrating websites or any landing pages to dynamics 365

 Expert level – D365 Field Service and sales strongly desired 

 Knowledge of Remote Assist/Guides or other similar Mixed Reality applications

is beneficial. 

 Understanding of IoT/Connected Field Service 

 Experience of implementing integrated Dynamics 365 solutions 

o Document Core Pack

o Dynamics Portals

 Knowledge of how and when to use plugins, workflow, and JavaScript assemblies. 

 Modern Workplace (SharePoint / Teams) experience would be ideal. 

 Proven track record operating as a player– accountable for driving specific deals.

 Superior communication and personal leadership skills in a high growth environment 

Must haves:

1. He should have dynamics 365 certifications. Look for profiles who has as many certifications

as possible.

2. Knowledge on dynamics 365 sales, marketing, field service, portals.​

3. Knowledge on customisation and configuration of CRM​

4. Able to design, develop and deploy CRM solutions. ​

5. Knowledge on plugins. JavaScript development and CRM integrations

6. Knowledge on power platform and power automate.

7. Should give update on new releases pro-actively

8. Should have experience in facing the clients.

9. Create Solution design to address client business, interface, and performance requirements

Kreeyaa Technologies is a Software Product and IT Services company with over a decade of history providing building software products and consulting services in various technology areas.

We are looking for a Sales / Business Development Manager to identify and develop business, sales and growth strategies for the company’s products and services working from India.

Responsibilities

• The person in this role will lead the development of new business opportunities that supports our overall growth strategy for our Cloud-based software product.
• Lead business growth strategies, identifying opportunities, identifying partnerships and bringing in new clients.
• Build marketing content, and sales collateral, respond to RFPs, quotes etc. in collaboration with the management team and subject matter experts.
• Perform marketing strategies, run email campaigns and apply other techniques to acquire new clients.
• Build and promote strong, long-lasting customer relationships with clients by partnering with them and understanding their needs
• Maintain consistent sales growth by continuously establishing new accounts and positioning us as a strategic advisor delivering actionable insights and practical business solutions
• Willing to work with extended hours covering multiple time zones.

Requirements:

• Should have a minimum of 5 years of experience in selling Software Products, and IT Services with International, Global markets as the main focus.
• Prefer candidates with MBA, MCA or relevant education in technology, marketing or sales.
• Should have extensive knowledge in Software Sales, IT Services, various technologies and market trends. Experience selling SaaS products and selling implementation services is preferred.
• Should have leadership qualities, be highly motivated, be energetic and accountable for owning business outcomes including planning, executing and forecasting.
• Need experience in technology sales, staffing, consulting services, a strong background in business development, and customer relationship.
• Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Should be willing to travel locally in India, the US and other countries as required.
• Should have strong communication skills, and presentation skills.

• Own and implement features used by large customers like Truecaller, Mozilla, Zomato, Netflix, etc.
• Performance, Security and Usability goals are in DNA.
• Full ownership and accountability of Microservices which includes day-to-day operations and maintenance.
• Business and technical Metric definitions and reviews.
• Drive CI & CD Evaluate technologies and development stacks for API-based platform which scales to 100,000 transactions per second.
• Perform push-button deployments of any version of the software to any environment on demand.
• Design and build web apps that are scalable and puts user experience front and center.
• Develop modular UI components for company-wide reuse.
• Evolve a common design language for UI across apps.
• Establish and advocate front-end coding guidelines.
• Meld UX and great-looking UI while keeping excellent code quality.
• Own end-to-end life cycle of the product from requirement analysis, design, development, test, release, and maintenance.
• Develop reusable tools/libraries
• Identify opportunities for automation and collaboration points.
• Continuously improve cycle time, throughput, and code quality.
• Continuously improve value-adding-activities/non-value-adding activities ratio.

• 4 - 6 years of experience in large-scale distributed systems.
• Proficient in Python/Golang/Java/ http://node.js/">Node.js 
• Understanding of CSS, Advanced Javascript, http://vue.js/">Vue.js, http://react.js/">React.js, and other web technologies.
• Understanding of Rest based API Architecture
• Writing high-performance, reliable and maintainable code.  
• Excellent microservices pattern understanding.  
• Ability to define cross-core contracts and bring them to closure through collaboration.
• Good knowledge of database structures, theories, principles, and practices.  
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda].
• Analytical and problem-solving skills  
• Good aptitude in multi-threading and concurrency concepts.  
• Working knowledge of Git and proficiency with at least one build server: Jenkins/Travis/Bamboo.
• Good to have a telecom background