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We are looking for a dynamic and motivated
Associate Engineering Manager
to join our
team. This role requires a blend of technical proficiency, leadership abilities and strategic
project execution skills to ensure successful delivery of high-impact projects. You will work
closely with engineering teams to deliver high-quality solutions, drive innovation and
contribute to the growth and success of the organization.
Key Responsibilities:
Software Development & Engineering Leadership:
Lead and support a team of engineers to achieve project goals and career growth.
Ensure best practices in software development, including code quality, security and
performance optimization.
Participate in architectural discussions and technical problem-solving.
Drive continuous improvement in engineering processes and delivery timelines.
Conduct post-project reviews to identify lessons learned and improve future processes.
Foster a culture of innovation, collaboration and accountability within the engineering
team.
Stay updated with industry trends and emerging technologies to drive technical
excellence.
Project Planning and Execution:
Define project scope, goals, deliverables, and success criteria.
Create detailed project plans, including timelines, resource allocation, and risk
assessments.
Monitor project progress, remove blockers and ensure timely delivery.
Effectively manage scope creep and ensure projects stay on schedule.
Maintain up-to-date project documentation and dashboards.
Stakeholder & Team Management:
Collaborate with product managers, designers and other stakeholders to define and
execute technical roadmaps.
Communicate effectively with stakeholders, including senior management and external
partners.
Facilitate regular status updates, reviews and team meetings.
Address stakeholder concerns and incorporate feedback into project processes.
Risk & Budget Management:
Identify potential project risks and develop mitigation strategies.
Monitor risks throughout the project lifecycle and update contingency plans as required.
Qualifications & Skills:
Bachelor's degree in Computer Science, Engineering or a related field.
Minimum of 5 years of experience in software development, with at least 3 years of hand-
on coding experience and 1-2 years in a leadership role.
Excellent leadership and team management skills.
Good problem-solving and analytical thinking abilities.
Strong understanding of software development lifecycles and best practices.
Ability to manage multiple projects simultaneously.
Excellent communication, stakeholder management and problem-solving skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Nice to Have:
Hands-on experience with cloud platforms (AWS) and modern development frameworks
is a plus.
Familiarity with containerization technologies like Docker.
Why Join Us?
Work with a passionate team on cutting-edge technology for one of the largest cricket
platforms.
Opportunity to influence and drive engineering and project management strategies.
A dynamic and collaborative work environment with exciting challenges.
If you are a
tech-savvy leader with a passion for project execution and engineering
excellence
, we would love to hear from you!
Apply here: https://grnh.se/04111a9b4us
Drive growth at one of the fastest-growing companies in America.
Fresh Prints is an NYC-based custom apparel brand. We find incredible students and give them training and support to build the business at their schools. We have 600+ students who will do $40+ million in sales over the next 12 months.
You’ll be focused on the next $100 million. How do we create unique value propositions? How do we optimize the existing revenue channels and develop additional revenue channels? How do we usher in the next stage at Fresh Prints?
Those are the questions the members of our cross-functional Growth Team work on every day. They do so not as developers, designers, or marketers but as entrepreneurs determined to drive the business forward.
This role is perfect for someone with 2+ years of experience in marketing, project management, data, and related roles. For the right person, this role offers an uncapped opportunity. With time, the role will develop into a higher-level role, and you’ll be given the opportunity to be a leader in the space.
We’re looking for someone willing to take ownership of projects, demonstrate resourcefulness, be super attentive to details, be proactive, stay calm under pressure, and execute on tight deadlines. The ideal candidate should love taking on new challenges.
Needless to say, you’ll grow as Fresh Prints grows. You’ll get the time and support you need to learn, develop professionally, and have a big impact.
Description of the Role
- Design and implement revenue-generating initiatives, including campaigns, promos and workflows.
- Coordinate campaign launches and ensure timely execution.
- Collaborate with creative teams to develop compelling marketing materials and content.
- Create personalized marketing programs that enhance customer experience at various stages of the customer lifecycle.
- Work with channel managers to plan, execute, and optimize multi-channel marketing campaigns (email, SMS, Ads, etc.)
- Monitor campaign performance and implement improvements to maximize ROI, engagement, and retention.
- Utilize customer data and analytics to inform marketing strategies and decisions.
- Regularly report on key metrics related to revenue, campaign performance, and engagement.
- Work closely with Sales, Product, Tech, and the rest of the Growth team to align on goals and strategies.
Requirements
- 2+ years of experience in marketing, project management, data, or related roles.
- An MBA or relevant advanced degree is a plus.
- Demonstrated experience in effectively leading and managing teams, fostering collaboration, and driving team performance towards shared goals.
- Proven track record of developing and executing successful revenue strategies.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent project management skills, with the ability to manage multiple projects simultaneously.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
- Super detail-oriented and meticulous with work
- Strong time management & prioritization skills
- Excellent communication and collaboration skills.
- Self-motivated and excited to work on different projects
Personal Attributes
- Proactive. You believe it’s always on you to ensure that anything you do is a success
- In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone
- Goal-oriented. You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
- Open to change. You’re inspired by the endless ways in which everything we do can always be improved
- Calm under pressure. You have a sense of urgency but channel it into productively working through any issues
- Super attentive to detail. You have an eagle’s eye for detail and can catch any mistake within seconds
Compensation & Benefits
- 14 lakhs (per annum)
- Health Insurance
- Mental Health Benefits
- The opportunity to learn a lot rapidly
- Working with a talented and busy team dedicated to building a business together
Details
- This is a WFH role and could be based anywhere in India
- Hours are Monday - Friday, 12:30 PM IST - 9:30 PM IST
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Responsibilities
• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate Requirements
• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)
Senior Staff Engineer - Delivery
Experience- 7.5-10 years
Job Location Remote (Anywhere in India)
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Strong background in project management, consulting, cross-group collaboration skills and technical development background.
- Strong background in Agile and Scrum master.
- Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication.
- Fluent verbal and written language skills
- Experience in managing complex and highly technical development projects.
- Experience with technical leadership and end to end development.
- Strong understanding of technology and the ability to deep dive into a technology problem
- The ability to multitask and manage multiple projects simultaneously in a globally distributed delivery setup.
- Strong understanding of agile metrics and processes
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.
business divisions.
Drives creation of new product solutions that meet business goals and user needs.
Oversees and ensures high-quality delivery of UX artifacts
Provide career development for junior team members and foster leadership skills.
Leads and executes the User Centered Design (UCD) process from start to finish, including user
research and usability testing.
Advocates for Accessibility and Inclusive Design practices
Contributes to the Design System: publish UI patterns and components, document standards,
and collaborate with designers across the wider organization to deliver solutions that are fit-for-
purpose.
Performs heuristic evaluations across new/existing products
Gives accurate effort estimations and deliver on time.
Contributes to the vision that make strategy concrete
Supports recruiting processes, engaging with the recruitment team, conducting interviews and
assessing candidates' design skills and capabilities.
Your skills and experience
Skilled at generating new visual design solutions off the back existing patterns and standards.
Knowledge of accessibility requirements in alignment with WCAG standards
Experienced in stakeholder management and cultivating relationships with business and
development peers.
Experienced in responsive design, enabling omni-channel experience of end-user products
Excellent communication and leadership skills, ability to collaborate with developers and product
leads to balance the needs of the end users against technology and time-to-market constraints
- Responsible for Strategic planning process, long term trends, outlook and competitive intelligence
- Evaluating qualitative & quantitative analysis of market trends involving competitive landscape, and product dynamics to highlight productivity improvements, growth opportunities and new markets related to new age technologies such as AR/VR, IoT, AI, etc.
- Should be the thinking partner to the management, involving thinking through diverse strategic issues across businesses and functions
- Analysing and presenting of relevant organization data, analysing business plans and strategies; financial and marketing research
- Providing solutions basis analysis of data and generations of reports and regular intervals
- Compiling information on industry trends; Tracking industry growth and conducting competitor analysis and providing an opinion and insight based on this research
- Analysing a potential industry/opportunity/market/client and give inputs to the management and the sales and marketing team to providing all the pre-sales support to the team
- Accompanying the team for a meeting business meeting/event on need basis
- Recognising opportunities and partners to have alliances for the short term as well as long term growth of the organisation
- Overlooking Project Management, Client Management and/or anything else that the business may require to be done for the organisational growth
What you need to have:
- Experience in consulting background and/or with experience in a corporate houses strategy office
- MBA from Tier 2 colleges preferred
- Ability to multitask with exposure to corporate planning and business intelligence and strong project management skills
- Should be a strong problem solver with exceptional communication skills (both written and verbal)
Jobs Duties and Responsibilities:
- LIASNING WITH SALE TEAM FOR ORDER AND VEHICLES.
- PROVIDING DISPATCH ORDER TO DISPATCH TEAM.
- SALES INVOICING
- DISPATCH DETAILS POSTING IN WHATSUP GROUP.
- LIASNING WITH GODOWN TEAM FOR ORDER AND DISPATCH
- VAT RECONICILIATION
- Inter branch transfer (Inventory transfers)
- Cash Payment Vouchers. Entry in SAP and Excel
- Cash Requirement
- Daily reports (Stock, Pending Order, and Seal register)
- MONTHLY FILES SENT TO HO
- EXPAT SALARIES PROCESSING
- MATERIAL RECEIPT RECORDS MAINTENANCE
- MONTHLY PHYSICAL STOCK COUNTS (FINISHED GOODS, RAW MATERIAL, BYPRODUCTS, CONSUMABLES AND SPARE PARTS) AND REPORTING
Education - Mcom in BA or CA Completed
Facilities - Bachelor Accommodation in company premises, Meal, Visa/Tickets, Medical & Insurance Policy as per company norms, 30 Days Unpaid Leaves after 2 Years completition etc.
Note - Candidate should be comfortable with 2 Years work permit & deduction of retention money (which is rembursed after successful completetion of employement duration).


