Business Analyst

KEY DUTIES

• Independently own and resolve high-priority or complex customer issues with minimal supervision
• Reproduce and analyze product defects using advanced troubleshooting techniques and tools
• Collaborate with developers to identify root causes and drive timely resolution of defects
• Identify trends in escalations and provide feedback to improve product quality and customer experience
• Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
• Contribute to knowledge base articles and process improvements to enhance team efficiency
• Represent the escalation team in product reviews or defect triage meetings
• Build subject matter expertise in specific products or components
• Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
• Participate in Agile ceremonies and contribute to team planning and backlog refinement
• Other duties as assigned

BASIC QUALIFICATIONS

• Typically requires 3–6 years of technical experience in a support, development, or escalation role
• Strong technical troubleshooting and root cause analysis skills
• Proficient in debugging tools, logs, and test environments
• Ability to independently manage multiple complex issues and drive them to closure
• Experience working with cross-functional teams in a collaborative, Agile environment
• Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
• Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
• Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
• Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
• Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

Web & Mobile Applications development

• Responsible for driving development team and coordinate strategies to ensure smooth functioning of delivered software service to internal customers.
• Ability to work with complex business scenarios supporting critical business functions deployed across multiple locations.
• Manage day-to-day activities of application development team following SDLC principles.
• Exposure to Agile or Scrum Development, DevOps preferred
• Exposure to API management and UX design preferred
• Manage and coordinate the teams working on development using PHP/MYSQL, Oracle/APEX, Android Mobile application, etc.
• Help maintain the code quality, its organization, and automations.
• Experience in Project and team management
• Should have worked on large scale applications

Job Summary:

We are looking for an experienced MERN Project Manager to lead and oversee the development and maintenance of our MERN (MongoDB, Express.js, React.js, Node.js) stack projects. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to manage cross-functional teams to deliver high-quality software solutions on time and within budget.

Key Responsibilities:

1. Project Planning & Execution:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, timelines, and milestones.
• Monitor project progress, identify risks, and implement mitigation strategies.

1. Team Management:

• Lead, mentor, and manage the development team, ensuring alignment with project goals.
• Allocate tasks and responsibilities among team members based on expertise and project needs.
• Conduct regular team meetings to track progress and address challenges.

1. Technical Oversight:

• Provide technical guidance and ensure best practices in the MERN stack development process.
• Review code and ensure adherence to coding standards, scalability, and performance optimization.
• Collaborate with DevOps for CI/CD pipeline implementation and AWS/EC2 infrastructure management.

1. Stakeholder Communication:

• Act as the primary point of contact for clients and stakeholders.
• Provide regular updates on project status, milestones, and potential roadblocks.
• Gather and translate business requirements into technical specifications.

1. Quality Assurance:

• Ensure proper testing and debugging practices are followed.
• Facilitate UAT (User Acceptance Testing) and incorporate feedback into the development cycle.
• Oversee deployment and post-deployment support.

1. Documentation & Reporting:

• Maintain comprehensive project documentation, including requirements, design, and progress reports.
• Prepare and deliver project status reports to management and stakeholders.

Required Skills & Qualifications:

 Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

 Technical Skills:

• Strong hands-on experience with MongoDB, Express.js, React.js, and Node.js.
• Familiarity with DevOps practices, especially in AWS EC2 environments.
• Proficiency in Git and version control systems.
• Experience with Agile/Scrum methodologies.

 Soft Skills:

• Excellent problem-solving and decision-making abilities.
• Strong leadership and team management skills.
• Exceptional verbal and written communication skills.

 Preferred Qualifications:

• Certifications in project management (PMP, Agile, or Scrum Master).
• Experience with additional cloud platforms or DevOps tools.
• Prior experience managing MERN stack projects at scale.

Cold calling lead generation

Convincing Skill

Sales closure

Resolve query of customer

Customer relationship

What we offer: 

• A multi-disciplinary role with tremendous opportunity to learn and grow in an early-stage startup.
• An open work culture - We are committed to diversity, inclusion, and equal opportunity. 
• Flexible working hours and leave policy.

Description:

As the Operations Manager, you will analyse the current state operations, propose workflows and tools that drive improvements to the app or for addressing country-specific needs. Identify and execute on opportunities, to streamline workflows and increase collaboration and productivity across the team. You will proactively track risks/issues with development, ensure business requirements are met, and advocate for future enhancements. Support the leadership team in implementing new ideas effectively within the Uable culture and manage change to maximise adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for leadership to understand business performance.

Your role/responsibilities:

• Understand the operational framework and work on efficient delivery mechanisms for customer support, Event management & programme management
• Build effective processes to handle escalations ensuring a high level of customer satisfaction.
• Work closely with learning design, product, growth, analytics teams to manage/execute the right processes.
• Ability to partner with global cross-functional business partners, engineering teams, and senior management, to identify and define short-term and long-term solutions to operational challenges.
• Leadership experience in process improvement and programme management experience in startups is a plus
• Coordinating cross function for implementing and execution of events, managing communication, managing event feedback surveys, handling post-event reports.
• Manage our events calendar, assisting with event marketing, monitoring timeframes, and delivering on event brief objectives. 

Skills/Qualifications (good to have):

• Have a proactive outlook to problem-solving and willingness to adapt in a highly demanding, collaborative, and fast-paced environment with rapidly changing direction and new challenges
• Proficient in Office Suite and Lead Management Software & project management skills
• Work with the Product Owners and coordinate with project managers and other departments to get projects released on time.
• Ability to manage, monitors and measures project portfolio status, recommending corrective action as necessary, and communicate portfolio status to their management.
• Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
• Relentless focus on operational excellence by setting the right processes and improving efficiency at every step and balance attention to detail with swift execution.
• Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau, etc. a plus.
• Knowledge of the iOS, macOS, and App Store ecosystem a plus.

Personality: 

• You are a driven and curious person with the aptitude and agility to learn. 
• You are an extrovert and a leader who has built great teams and a team player with great interpersonal skills.
• You are detail and process-oriented person by nature. A natural problem solver and a go-getter.
• You don’t settle with what-is, you constantly strive for excellence.
• You are an explorer with the ability to investigate and get the data; define and work on multiple tasks and complete work within deadlines.
• You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.

Role Description :-

This is a full-time on-site role for an Marketing Executive located in Ambala at Amity Information center. The Marketing Executive will be responsible for day-to-day tasks associated with the role including developing and executing marketing campaigns, tracking and analyzing campaign performance, managing social media channels, and creating marketing collaterals. The Marketing Executive will also contribute to the development of marketing strategies and work closely with cross-functional teams to support university objectives.

Qualifications:

• Masters In Business Administration or equivalent degree.
• Strong written and verbal communication skills.
• Experience in developing and executing marketing campaigns.
• Proficiency in social media management.
• Ability to analyze data and provide insights for campaign optimization.
• Excellent project management skills.
• Ability to work effectively in a team and cross-functional Environment.
• Bachelor's degree in Marketing, Communications, or related field.
• Experience in higher education marketing is a plus.

Responsibilities

• Generating leads through running campaigns.
• performing School Seminars & webinars and data Collection.
• Admission Counselling for Students 10 + 2 and Graduation students.

Responsibilities

1.      Classroom delivery of ready made English and soft skills content to improve their job readiness
2.       Organizing extra-curricular activities for student s overall development
3. .      Conduct timely student assessment and social profiling
4.    Minimize student dropouts and timely address all student grievances
5.     Motive and counsel students as per need

An ideal candidate should have:

1.      Passion for teaching

2.      Drive to make a difference in the lives of students

3.      The ability to work well in a team