QA Team Lead

IT Infrastructure & System Administration 

• Manage Windows/Linux servers, desktop systems, Active Directory, DNS, DHCP, and virtual environments (VMware/Hyper-V) 

• Monitor system performance and implement improvements for efficiency and availability 

• Oversee patch management, backups, disaster recovery, and security configurations 

• Ensure IT compliance, conduct audits, and maintain detailed documentation

DevOps & Cloud Operations 

• Design, implement, and manage CI/CD pipelines using Jenkins, GitHub Actions, or similar tools 

• Manage container orchestration using Kubernetes; deploy infrastructure using Terraform 

• Administer and optimise AWS cloud infrastructure 

• Automate deployment, monitoring, and alerting solutions for production environments 

Security, Maintenance & Support 

• Define and enforce IT and DevOps security policies and procedures 

• Perform root cause analysis (RCA) for system failures and outages 

• Provide Tier 2/3 support and resolve complex system and production issues 

Collaboration & Communication 

• Coordinate IT projects (e.g., upgrades, migrations, cloud implementations) 

• Collaborate with engineering and product teams for release cycles and production deployments 

• Maintain clear communication with internal stakeholders and provide regular reporting 

Qualifications & Skills 

• Bachelor's or master’s in computer science, IT, or related field 

• 3-8 years of experience in IT systems administration and/or DevOps roles 

• Proficiency in: 

o Windows Server (2016/2019/2022), Linux systems 

o Cloud platforms (preferably AWS) o CI/CD tools (Jenkins, GitHub Actions, etc.) 

o Kubernetes, Docker, Terraform, Python/Shell scripting 

o Database management (MySQL, MongoDB) 

• Relevant certifications (e.g., MCSA, AWS, DevOps) are a plus 

• Strong knowledge of Windows Server (2016/2019/2022) and Windows operating systems. 

• Experience with Active Directory, Group Policy, DNS, DHCP, and other Windows-based services. 

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V). 

• Proficiency in scripting languages (e.g., PowerShell). 

• Strong understanding of networking principles and protocols. 

• Relevant certifications (e.g., MCSA, MCSE) are a plus. 

Key Competencies 

• Strong problem-solving and troubleshooting skills 

• Excellent communication and interpersonal abilities 

• Ability to manage multiple priorities and work independently 

• High attention to detail and a continuous improvement mindset

• Target setting and managing delivery of business targets, in-line with the business and service benchmarks
• Sign partnerships for the company towards growing business or enhancing product bouquet
• Large client closures and relationship management
• Work closely with the Product & Marketing teams to develop and implement PayGlocal’s go-to-market strategy
• Recruit & develop the team to achieve maximum productivity
• Understand the market and strategize merchant acquisition

• Proven experience as a Full Stack Developer or similar role with 2+ years of experience.
• Experience developing desktop and mobile applications
• Strong knowledge of at least one back-end languages (preferably Python/Ruby/ Node.js) and JavaScript frameworks (e.g. Angular, React)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Database design and management, including being up on the latest practices and associated versions
• For us, security is of utmost importance - You understand security concepts deeply and write code to protect us and our users.
• Should be able to architect robust Restful APIs
• Proactive, Strong Result orientation (propose solutions based on product capabilities) and Creativity.
• Good knowledge and understanding of the product development life cycles.
• Good verbal and written communication skills (Advanced English)
• Ability to work independently and as part of a team

Qualifications and Background

• 3-5+ years of experience working on Salesforce platforms
• At least one year of experience working directly with North Americas and European clients
• At least two Salesforce certification
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I/II
• Salesforce.com Certified Administrator
• Bachelors/Postgraduate degree, professional qualification, or relevant experience.
• Knowledge, Skills, and Abilities
• Domain expertise: have a good technical understanding of the Salesforce Sales and Service Cloud and how business stakeholders use the product.
• General knowledge of technical concepts, strategies, and methodologies, including architectural and security concepts, systems development life cycle, information management, and portfolio management (production systems, release planning, change management).
• Proficient with Salesforce Lightning Design System and the Salesforce development lifecycle.
• Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
• Experience in core web technologies including HTML5, JavaScript and CSS
• Demonstrated experience with relational databases, data modelling, and ETL tools
• Experience with Services Oriented Design Principles (SOA) and Web Services (REST & SOAP, JSON & XML)
• Experience with Agile development methodologies such as SCRUM
• Experience with complex business systems integration as well as object-oriented design patterns and
• development
• Stakeholder management: experience in managing relationships with business stakeholders; a proven ability
• to work with and influence cross-functional teams, ensuring close collaboration with development teams, is
• especially important.
• Excellent organizational, verbal and written communication skills
• Key Responsibilities
• Client Interaction
• You will be required to be available for project and client interactions during UK business hours.
• Meet with clients to determine business, functional and technical requirements and participate in

application design, configuration, testing, and deployment

• Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) o Work cross-functionally with Revenue Operations, Sales Finance, Engineering, and other key stakeholders within the client organisation.
• Gather, analyse and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end-users
• Leadcustomer-driven solutions utilizing strong technical design skills and strong working relationships

with internal groups

• Guide users in formulating requirements, advise on alternatives and on the implications of new or

revised processing analysis.

• Translate business requirements into well-architected solutions that best leverage the Salesforce

platform and products • Technical development

• Setupdevelopmentenvironmentsontheirownandcommunicatedevelopmentprogresstotheclient and senior management.
• Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform.
• Implement and maintain Salesforce customizations such as custom fields and objects, layouts, controller extensions, triggers, workflows, process builders, and validation rules
• Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
• Createandexecuteunit,integration,anduseracceptancetestplans,includingusecasesandtestdata o Ensure service level availability of the Force.com platform and integration applications and provide

on-call support for break/fix/enhancement activities to resolve application issues. • Research and best practices

• Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform
• Assist with the planning of application changes, development, and installation of upgrades and new releases.

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications