QA Team Lead

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

It is a platform for creators, influencers and celebrities to grow, manage and monetise their community. It is aimed at both established and aspiring online creators who want to pursue their passion. Our vision is to enable anyone and everyone to make a successful living doing what they enjoy.

Skills And Qualification:-

• Must have experience with any scripting language (JavaScript/NodeJS preferred)
• Experience with API-driven and highly scalable application is a plus
• Good knowledge of non-relational DB (MongoDB preferred)
• Good with data structures and algorithms
• Good to have an experience with testing framework and CI/CD pipeline
• 1+ years of experience in software development preferably B2C experience.
• Basic understanding of Frontend and client side frameworks like React, Angular, Vue will be plus
• Experience in building scalable Restful APIs & Services.

Education requirement:-

• B.Tech (computer science preferred)

Responsibilities:-

• Clarify feature requirements with product team

• Design end to end feature flow

• Write scalable and bug free code

• Take care of test and deployment pipeline

• Maintaining the existing products

Location :- Bangalore (HSR Layout,Sector 1)

Role - Manager (Programmatic)

About Company :-

Our Client is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager -Social to join us. As part of the largest media agency in India, you’ll have the opportunity to leverage the scale that comes with the job. You will become an integral part of this growing team and will be working with both internal teams and external parties to ensure campaign delivery objectives are met.

This team is responsible for delivering international solutions, particularly in APAC & EMEA, with some global influence. You will enjoy working in a collaborative team environment and will hold a ‘can do’ attitude with the passion to learn and grow.

At APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

What your day job looks like at GroupM-Hub:

·        Develop strong relationships with counterparts in Hub regional teams (Europe, U.S., Asia)

·        Lead the training and growth of your local programmatic team

·        Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery

·        Be accountable for consistent work delivery to regional teams by ensuring a high quality of output

·        Serve as point of escalation for your team and take ownership of resolving challenges

·        Provide career development and coaching for your team

·        Line manage 2-5 direct reports with as many as 10 indirect reports

·        Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done

·        Provide support to in capacity planning & resource management for the team

·        Present strong and effective communication across all level.

What you’ll bring:

·        Working experience in Agency, Trading Desks or Programmatic Tech Partners

·        Actual Campaign execution experience with most of the local programmatic players as well as measurement providers

·        Familiar with DSP and exchange revenue streams and be able to negotiate trading benefits

·        Existing relationships with publishers, programmatic product partners, as well as data providers in the local market

·        Knowledge of different programmatic trading models and their implications to both advertiser’s inventory quality and publisher monetization strategies

·        Being able to articulate difficult technical concepts to non-technical people such as explaining lookalike modeling and cookie mapping to the lay person.

Minimum qualifications:

·        3+ year's professional experience with digital media preferably within a media agency/trading desk

·        Experience in Google Marketing Platform (DV360, CM, GA360).

·        Experience in top AdTech & MarTech platforms.

·        Experience in Client Decks, Programmatic Strategy, New Pitches, etc.

·        Hands on experience and knowledge on programmatic platforms.

·        Clear thought process & strategy to build on existing businesses.

·        Competent in all Microsoft office software

Chatbot Developer

We are a Conversational AI- Product Development company which is located in the USA, Bangalore.

We are looking for a Senior Chatbot /Javascript Developer to join the Avaamo PSG(delivery) team.

Responsibilities:

• Independent team member for analyzing requirements, designing, coding, and implementing  Conversation AI products.
• Its a  product expert work closely with IT Managers and Business Groups to gather requirements and translate those into the required technical solution.
• Drive solution implementation using the Conversational design approach.
• Develop, deploy and maintain customized extensions to the Avaamo platform-specific to customer requirements.
• Conduct training and technical guidance sessions for partner and customer development teams.
• Evaluating reported defects and the correction of prioritized defects.
• Travel onsite to customer locations for close support.
• Document how to's and implement best practices for Avaamo product solutions.

Requirements:

• Strong programming experience in javascript, HTML/CSS.
• Experience of creating and consuming REST APIs and SOAP services.
• Strong knowledge and awareness of Web Technologies and current web trends.
• Working knowledge of Security in Web applications and services.
• experience in using the NodeJS framework with good understanding of the underlying architecture.
• Experience of deploying web applications on Linux servers in production environment.
• Excellent communication skills.

Good to haves:

• Full stack experience UI and UX design experience or insights
• Working knowledge of AI, ML and NLP.
• Experience of enterprise systems integration like MS Dynamics CRM, Salesforce, ServiceNow, MS Active Directory etc.
• Experience of building Single Sign On in web/mobile applications.
• Ability to learn latest technologies and handle small engineering teams.

Role: Functions Developer (Embedded c - Algorithm / Driving Functions Development)

Location: Hyderabad

Duration:Fulltime
Job Description:

• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc.

Requirement:

• 3-7 years of experience in development of Algorithm & Functions for advance driver assist systems (ADAS), Autonomous driving (AD)
• Development experience with safety critical systems
• Experienced in development using MATLAB Simulink, TargetLink, Stateflow
• Experience in modelling and validation of control systems
• Knowledge of SIL, Performance Test, Functional testing
• Embedded software development using C, C++
• Issue management and version control
• Knowledge of ASPICE processes, Static analysis, MISRA checks etc.
• Strong written and verbal communication skills
• Proactive approach for problem solving

Good to have:

• Knowledge of ADAS/AD functions (ACC, TSR, AEB, LCA etc), Data Analysis
• Experienced in managing and authoring of function specification requirements
• Familiarity with AUTOSAR RTE

Nice to have:

• AUTOSAR, Functional Safety (ISO26262) exposure
• Scripting Knowledge - Python, MATLAB
• Working knowledge of automotive protocols like CAN, Ethernet etc.

• 3-7 years of hands on experience in mobile app testing - iOS / Android 
• Mobile automation expertise (iOS, Android) using Appium. 
• Experience having automated in an Agile environment. 
• Experience with issue tracking tool (JIRA) and reporting tools. 
• Experience with source code management and build tools - Git, SVN, Maven, Gradle 
• Experience in using Charles Tool / Fiddler 
• Programming language: Java 
• Automation tool: Selenium, Appium 
• Others: Jira, GIT, Maven, Gradle, Bamboo, TestNG 

• Experience working and automating in REST APIs based WS environment. 
• Strong knowledge on current automation trends. 
• Knowledge of Performance testing on mobile applications. 
• Experience with continuous integration using bamboo/Jenkins

• Writing well-designed, testable and efficient code.
• Gathering and evaluating user feedback.
• Working as a part of a dynamic team to deliver winning products.
• Providing code documentation and other inputs to technical documents.
• Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review.
• Troubleshooting and debugging to optimise performance.

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1-3 year experience, ideally within a Software Engineer role with some inhand experience with Flutter or dart.
• You pay strong attention to detail and deliver work that is of a high standard.
• You are adaptable and thrive in changing environments.
• You are highly goal driven and work well in fast paced environments.

Job Summary
Responsibilities and Duties
Key Responsibilities:
o Manage social media platforms such as Facebook, Instagram, YouTube & Twitter
o Ideate and develop creative content strategies for each social media platform
o Supporting the Marketing team with content in the form of visual assets
o Creating images, memes, animated videos with graphic overlays for all clients. Creating Landing pages. Shooting videos, photos, editing and posting on SM.
o Evaluating the competitive landscape and suggesting new ideas for visual content
o Assisting with honing brand identity on the blog and social media
o Prepare monthly social media calendars
o Design, create and manage promotions and Social ad campaigns.
o Posting and engaging with the audience
o Proficiency in the use of Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Acrobat, Dreamweaver, and Flash)
o Compile report to show results (ROI) and identify KPIs to be monitored and work closely with the marketing manager to set awareness goals and plan ways to achieve them. We offer the flexibility to work from home.

Additional Skills not mandatory
SEO, Website Optimization