UX Designer

Role & Responsibilities

We are seeking a Lead Visual Designer – Design Systems to own the visual language, brand expression, and UI consistency across our products and platforms. This role defines how our brand shows up at scale—across interfaces, products, and touchpoints.

You will be the steward of aesthetic coherence, craft excellence, and visual scalability.

Key Responsibilities-

Visual System Ownership:

• Lead the creation and evolution of a robust visual design system
• Define typography, color systems, iconography, spacing, motion principles, and theming
• Ensure pixel-perfect execution across platforms (web, mobile, emerging surfaces)

Brand × Product Integration:

• Translate brand principles into usable, flexible UI systems
• Maintain consistency between marketing, brand, and product experiences
• Ensure the system supports localization, accessibility, and scalability

Design Craft Leadership:

• Set the bar for visual quality, polish, and attention to detail
• Conduct visual reviews and mentor designers on craft and system usage
• Push teams from “acceptable” to exceptional design quality

Cross-Functional Collaboration:

• Work closely with UX Design Leads to align visual expression with interaction logic
• Partner with Engineering to ensure accurate implementation of visual specs
• Contribute to design ops: documentation, governance, and contribution models

Ideal Candidate

• Strong Product Designer Profile, with good exposure to Design systems
• Mandatory (Experience 1): Must have 6+ YOE in Product / Visual / UI Design, with Top / large scale Products
• Mandatory (Experience 2): Must have hands-on experience translating brand principles into scalable UI systems — covering typography, color, iconography, spacing, motion, and theming.
• Mandatory (Skill 1): Must have deep expertise in creating and evolving design systems that ensure pixel-perfect execution across web, mobile, and emerging platforms.
• Mandatory (Skill 2 ): Must have strong command of typography, layout, color theory, and visual hierarchy with an obsessive attention to detail and polish.
• Mandatory (Skill 3): Must have experience maintaining visual consistency between marketing, brand, and product experiences — supporting localization, accessibility, and scalability.
• Mandatory (Tools): Must have mastery of Figma, design tokens, and component-driven UI workflows.
• Mandatory (Stakeholder Mgmt): Must have strong cross-functional collaboration skills — partnering with UX Design Leads, Engineering, and distributed global stakeholders to ensure accurate implementation of visual specs.
• Mandatory (Portfolio): Must have a strong portfolio of Product / UI Design works for large-scale products — showcasing detailed Design systems, Case-studies, and brand-to-product translation.
• Mandatory (Education): Must have a formal design education — degree or diploma from a recognized design school/institute.
• Preferred (Company): Experience in design-mature organizations — global tech, consumer platforms, or design-led consulting environments.

● Engage with potential customers through real-time chat conversations.

● Understand customer requirements and provide accurate information about our VoIP products and services.

● Assist in converting leads into sales through effective communication.

● Maintain a friendly, professional, and persuasive tone in all chat interactions.

● Keep records of interactions and follow-ups using CRM tools.

● Work closely with the team for service activation, pricing, and clarifications.

● Learn continuously about VoIP products, telecom basics, and sales techniques.

Key Responsibilities

• Perform functional, regression, integration, and UAT testing for Salesforce Commerce Cloud (SFCC) applications.
• Validate SFCC Storefront (SFRA) functionality including PLP, PDP, Cart, Checkout, Promotions, and Payments.
• Test integrations with third-party systems such as payment gateways, OMS, ERP, CRM, and tax services.
• Create and maintain test cases, test plans, and test scripts based on business requirements.
• Execute API testing using tools like Postman or similar.
• Perform cross-browser and cross-device testing.
• Identify, log, track, and manage defects using tools like JIRA.
• Collaborate with developers, business analysts, and product teams for requirement analysis and defect resolution.
• Participate in sprint planning, daily stand-ups, and other Agile ceremonies.
• Support production deployments and conduct post-release validation.

Required Skills & Qualifications

• 3+ years of QA experience in Salesforce Commerce Cloud (B2C Commerce / Demandware).
• Strong understanding of SFCC architecture, Business Manager, and SFRA framework.
• Experience in testing:
• Catalog & inventory management
• Search & sorting
• Pricing & promotions
• Checkout & payment integrations
• Order management flows
• Knowledge of OCAPI / SCAPI testing.
• Hands-on experience with test management and bug tracking tools (e.g., JIRA, TestRail).
• Basic understanding of HTML, CSS, and JavaScript.
• Experience in Agile/Scrum methodology.

About the company:

We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.

We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades. 

We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.

• Create a systematic, process-driven approach to partner outreach and relationship management.

• Keep a great ongoing relationship with Anaplan and offer new ways to grow the partnership.

• Can-do attitude individual who enjoys networking and establishing relationships.

• Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.

• Analyse and identify opportunities to secure new business by partnering with Anaplan.
• Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.
• Identify new markets to widen the market base for enhanced revenue and profit generation.
• Administer the entire sales process as per plan.
• Manage Anaplan engagements to design strategies to acquire more business deals through OEMs.
• Manage pricing and other sales proposal activities and provide support to the marketing department.
• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.
• Collaborate with Anaplan for conducting events for enhancing business growth.
• Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.

• Takes overall accountability for business planning and implementation.

• You have the resilience to bounce back after minor setbacks.
• You have the achievement orientation to achieve the target and do what it takes.
• You have the interpersonal skills to develop & sustain meaningful relationships.

• Excellent problem-solving skills, solution-oriented, and good analytical skills.
  ● Very good client-facing and communication/presentation skills.
  ● Excellent at consultative selling and building case studies.
  ● Ability to speak at external forums.
  ● Strong Collaboration and Networking skills.

Job Description: We are looking for a UI Developer HTML & CSS Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a desktop and mobile web app, with a focus on performance.

Key Skills: HTML5, CSS3, Bootstrap, Jquery and JavaScript.

Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.

Drives day to day operations and work plan allocation/management. 
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders. 
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. 
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory