Business Operations Specialist remote

Role & Responsibilities

Key responsibilities

1) Product vision & strategy

• Define and articulate the vertical product vision aligned to CIMET's business goals and growth roadmap.

• Own the product lifecycle from ideation and research to launch and post-release optimisation.

• Translate strategy into a focused quarterly bets plan with clear targets.

• Identify opportunities to enhance engagement, conversion, lead quality, and retention — including

through AI-driven personalisation, intelligent pre-filling, and LLM-powered recommendation surfaces.

2) Roadmap execution & agile delivery

• Manage and refine the product backlog, balancing strategic priorities, technical debt, and customer

needs.

• Partner with engineering to ensure crisp scope, acceptance criteria, rollout plans, and predictable

delivery.

• Lead agile ceremonies as needed: planning, stand-ups, reviews, retrospectives.

• Ship iteratively; ensure every release has success metrics and guardrails.

• Define and own the AI feature backlog for your vertical: where LLM integration adds genuine value to the

user journey, what the evaluation criteria are, and what fallback and failure handling looks like.

3) Metrics ownership & experimentation

• Own weekly reporting of funnel performance and drivers: what moved, why, and what we do next.

• Establish a steady cadence of experimentation — A/B tests, rollouts, UX improvements — with

measurable outcomes.

• Ensure measurement hygiene: instrumentation requirements are met and readouts happen on time.

• Define and track AI-specific product metrics: model-assisted conversion rate, AI feature adoption,

recommendation acceptance rate, and LLM output quality signals.

4) Stakeholder management & communication

• Act as the primary link between business leaders, tech teams, and external partners.

• Communicate roadmap, priorities, trade-offs, and performance insights to senior stakeholders.

• Partner across Australia, India, and the Philippines to maintain alignment on goals and delivery

milestones.

• Serve as the voice of the customer and ensure user-centric solutions are embedded in every release.

5) Partner ecosystem collaboration

• Work with Partnerships/Business Owners to shape partner onboarding priorities and improve partner

performance.

• Own product readiness and launch gating: data capture, routing behaviour, UX flows, monitoring.

• Drive partner feedback loops into the roadmap: acceptance/rejection reasons, SLA breakdowns, failure

modes.

6) AI-enabled product development

• Identify where LLM-powered features can meaningfully improve the consumer comparison journey: pre-

filling eligibility data, surfacing contextual recommendations, simplifying complex offer comparisons, or

reducing form friction.

• Write product requirements for AI features with the same rigour as any other feature: input/output

definition, confidence thresholds, fallback behaviour, human-in-loop requirements, and success metrics.

• Collaborate with the AI & Automation SPM and engineering to ship AI features that are production-

grade: instrumented, monitored, and with defined rollback criteria.

• Stay current on how LLM integration is being applied in consumer FinTech, insurance, and comparison

product UX - bring relevant patterns into your vertical proactively.

CIMET Senior Product Manager — Vertical Products

Confidential — For Recruiter Use Only

• Use AI tools actively in your own product practice: research synthesis, PRD drafting, experiment

hypothesis generation, competitive analysis, and data interpretation.

7) Innovation & growth

• Use data, market trends, and customer behaviour to uncover opportunities that increase adoption and

monetisation.

• Partner with UX/UI and Marketing to launch improvements that boost customer experience and

conversion.

• Benchmark performance against competitors and continuously evolve CIMET's comparison experience.

8) Quality & continuous improvement

• Ensure UAT readiness and validate outcomes before broad release.

• Monitor metrics: engagement, NPS where applicable, conversion, and lead quality.

• Collaborate with QA and DevOps to ensure stable, scalable releases and fast incident recovery.

• Maintain a feedback loop that translates insights into actionable roadmap items.

Ideal Candidate

• Strong Senior Product Manager — Vertical Products (Fintech, Growth & Conversion) Profile
• Mandatory(Experience 1)- Must have 6+ years of product management experience with 1+ year of shipping LLM-powered features in consumer-facing product
• Mandatory(Experience 2)- Must have a metric-backed track record improving conversion, revenue yield, engagement, or lead quality in a consumer funnel — owned numbers, a steady experimentation cadence (A/B tests, rollouts, readouts), and comfort with analytics: funnels, cohorts, drivers, causal reasoning, measurement hygiene.
• Mandatory(Experience 3)- Must be fluent with AI — active, habitual use of AI tools (ChatGPT, Claude, Gemini, Perplexity, or equivalent) in daily product practice.
• Mandatory(Stakeholder Mgmt)- Must be able to act as the primary link between business leaders, tech teams, and external partners — communicating roadmap, priorities, trade-offs, and performance readouts to senior stakeholders, and working with distributed teams across time zones (Australia, India, Philippines).
• Mandatory(Product Writing & Agile Delivery)- Must have strong product writing — problem briefs, PRD-lite/user stories, experiment plans, decision logs — and deep working command of Agile frameworks and tools.
• Mandatory(Company)- B2C product in FinTech (InsurTech is highly preferred)
• Preferred(Skill)- Exposure to LangChain, RAG, or prompt engineering in a product context; experience working directly with data science/ML teams on model-backed features; prior AI features in transactional or financial-services consumer UX.

Skills:

Experience with Cassandra, including installing configuring and monitoring a Cassandra cluster.

Experience with Cassandra data modeling and CQL scripting. Experience with DataStax Enterprise Graph

Experience with both Windows and Linux Operating Systems. Knowledge of Microsoft .NET Framework (C#, NETCore).

Ability to perform effectively in a team-oriented environment

What’s in it for you?

Opportunity To Unlock Your Creativity

Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career

At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Opportunity To Unlock Your Creativity

Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Impact In This Role

Excellent problem solving, decision-making and critical thinking skills.

Collaborative, a team player.

Excellent verbal and written communication skills.

Exhibits initiative, integrity and empathy.

Enjoy working with a diverse group of people in multiple regions.

Comfortable not knowing answers, but resourceful and able to resolve issues.

Self-starter; comfortable with ambiguity, asking questions and constantly learning.

Customer service mentality; advocates for another person's point of view.

Methodical and thorough in written documentation and communication.

Culture oriented; wants to work with people rather than in isolation.

You will report to the Director of IT Engineering

What You’ll Be Doing

• Interface with Business Analysts and Stakeholders to understand & clarify requirements
• Develop technical design for solutions Development
• Implement high quality, scalable solutions following best practices, including configuration and code.
• Deploy solutions and code using automated deployment tools
• Take ownership of technical deliverables, ensure that quality work is completed, fully tested, delivered on time.
• Conduct code reviews, optimization, and refactoring to minimize technical debt within Salesforce implementations.
• Collaborate with cross-functional teams to integrate Salesforce with other systems and platforms, ensuring seamless data flow and system interoperability.
• Identify opportunities for process improvements, mentor and support other developers/team members as needed.
• Stay updated on new Salesforce features and functionalities and provide recommendations for process improvements.

Desired Traits

• 8-10 years of experience in Salesforce development
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
• Have worked in Salesforce CPQ, Sales/Manufacturing Cloud, Case Management
• Experienced in designing and implementing custom solutions that align with business needs.
• Strong knowledge of Salesforce data modeling, reporting, and database design.
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
• Strong unit testing, functional testing and debugging skills
• Strong understanding of best practices
• Active Salesforce Certifications are desirable.
• Experience in Mulesoft is a plus
• Excellent communication skills and the ability to translate complex technical requirements into actionable solutions.

Interested in learning more? We look forward to hearing from you soon.

About Company

Our client is one of India's finest luxury real estate brands. Renowned for leadership and excellence in real estate development, the prime focus being planned development, creating value assets, and crafting lifestyle experiences through design and architecture.

Company's work culture

We are a lean team of high-performing go-getters; we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture, and we encourage people to bring unique perspectives to their conversations. Most importantly, we love solving problems. Each day is inspiring, and we encourage you to apply for this role and experience it for yourself.

What would you be required to do?

• Activation of new channel partners as per the weekly and monthly targets and onboarding the CPs with the company through a smooth engagement process.
• Ensure right prospecting is done by the channel partners to acquire the right client.
• To ensure smooth registration, training, and brokerage disbursal to the channel partners.
• Identifying business opportunities by researching prospects through events, shows, cold calling, brand collaborations with luxury car brands, iconic residential projects, high end consumer brands, and other avenues.
• Conceptualizing and executing, events and customer engaging activities and constantly thinking of new ideas to generate leads.
• Arranging and attending meetings with clients within office or outside of office.
• Have complete grip over the product for meetings with Channel partners and Clients.
• Researching the competition brands and providing constant improvisations to make the brand have a strong presence in the market.
• Maintain a record of all activities and meetings done on daily basis in a daily reporting format in a systematic way so that it can be pivoted for follow-ups and analytics at any given time. Database could be of clients, partners, homeowners, commercial establishments, or any other consultant.

Requirements

What skills are we looking for? FEET ON STREET

• Love for luxury and efficiency to handle HNI clients
• Excellent verbal and written communicator, makes wonderful sales pitch and presentations across physical/ virtual mediums
• Ability to understand clients requirements and give him with best possible solution
• Street smart, energetic and good interpersonal skills
• Entrepreneurial with an ability to solve problems creatively
• Good at maintaining the data and sharing reports on daily basis and preferably from real estate / high end luxury brand
• Very focused and ability to work under pressure

Evaluation Criteria

• Channel Partners activated / Events done
• Meetings done
• Leads generated
• Leads converted

Who qualifies?

• 3-5 years’ experience as an individual contributor in the luxury residential space or with any other luxury brand across consultancy, channel partnering, client loyalty programs, lead generation, digital presence and events
• MBA from a premium Institute or foreign university. Work experience with a luxury brand in direct sales or the strategy teams

While we prefer a great track record in Luxury Sales and a great track record, we also welcome candidates with limited experience. You must have eagerness to learn on the job quickly and are excited by this role and our organization and that you think you will be a good fit.

IT Administrator

Our client in Education startup is in need of an IT Administrator.

Track company’s computer systems to ensure that all aspects are operating efficiently

Troubleshoot problems, configure hardware and software, implement backup processes and assess systems for upgrades or replacement.

Responsible for installing new systems and assessing and implementing upgrades as needed.

Creating user accounts and performing access control.

Documenting processes, as well as backing up and archiving data.

Ideal Candidate / Requirements

Qualification: Bachelor’s degree/Diploma in Computer Science or IT administration

Experience - 0-1 year into system administration

Salary: 15K

We are looking for a senior .NET Core professionals with 2+ years of development experience, who thrive on challenges and desires to make a real difference in the business world.

You are required to have skills in the following areas:

• 2 to 4 years of experience in. NET Core  development.
• Knowledge and Hands-on experience of at least 2 years on ASP.Net, C#, MS SQL Server, Restful, C# 3.5/4.0, MVC
• Desirable Skills: Excellent written and verbal communication skills. Excellent analytical and troubleshooting abilities.
• Solid understanding of best practices in web application development.
• Exceptional attention to detail and design.

What you need to have: