Inside Sales Executive

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

Job Title: Backend Developer - Fintech

Responsibilities:

• Architect and Develop: Design, build, and maintain secure, scalable, and efficient RESTful APIs using Django Rest Framework, ensuring compliance with regulatory requirements.
• Collaborate: Work closely with cross-functional teams to gather requirements and translate them into technical specifications and actionable plans.
• Debug and Resolve: Identify and fix backend issues and bugs, ensuring a seamless user experience for financial applications.
• Optimize Systems: Continuously enhance backend systems for performance, scalability, and resource efficiency.
• Code Quality: Uphold high standards of code quality, organization, and implement automated testing processes to meet industry standards.
• Stay Updated: Keep abreast of fintech industry trends, technological advancements, and regulatory updates to continually improve backend architecture.

Requirements:

• Experience: 5+ years of proven experience in backend development with a strong skill set in Python and Django.
• API Development: Extensive experience in developing secure and compliant RESTful APIs using Django Rest Framework.
• Database Proficiency: In-depth knowledge of MySQL for database design, optimization, and maintenance; experience with MongoDB is a plus.
• DevOps: Proficiency in DevOps practices, including CI/CD pipelines, infrastructure as code, and containerization.
• Cloud Services: Exposure to cloud services (AWS, GCP) with an emphasis on security and regulatory compliance.
• Software Principles: Solid understanding of software development principles, design patterns, and best practices in the fintech domain.
• Agile Environment: Experience working in an Agile/Scrum development environment.
• Problem-Solving: Excellent problem-solving and analytical skills, with keen attention to detail.
• Collaboration: Strong communication and collaboration skills to work effectively in a team-oriented fintech environment.
• Version Control: Proficiency with Git for version control and collaborative development.

Preferred Skills:

• Asynchronous Processing: Familiarity with asynchronous task processing using Celery or similar technologies, especially in financial transaction processing.
• AWS Expertise: Strong knowledge of AWS services and infrastructure, including EC2, S3, RDS, Lambda, with a focus on security and compliance.
• GCP Expertise : VPC, Virtual Machines, SQL, IP whitelisting
• Caching Mechanisms: Experience with caching mechanisms (e.g., Redis) for optimizing real-time data access and processing.
• Continuous Learning: Eagerness to learn and adapt, staying updated with emerging technologies and methodologies in backend development and the fintech industry.

Aditya Birla Money Ltd, part of the Aditya Birla Group, is a prominent financial services company in India offering a wide range of services including equity and commodity broking, portfolio management, wealth management, and insurance broking. Established with a commitment to delivering excellence in financial solutions, Aditya Birla Money leverages its extensive network and robust technological infrastructure to cater to the diverse needs of retail and institutional clients across the country. With a focus on innovation and customer-centricity, the company has established itself as a trusted partner in the financial services sector, providing personalized investment advice and efficient execution to help clients achieve their financial goals.

 Equity Advisor/Equity Dealer

Job Purpose : These are individuals who are experienced in the stock markets and have requisite skills for acquiring big ticket clients and advise them on their decisions on the stock market & execute client trade on the terminal (Acquisition & Dealing).

Role description –

• Reactivation of clients & acquisition of new clients – open market acquisition, cold calling, through referrals
• Trade on behalf of clients
• Develop and maintain a long-term relationship with customers
• Responsible for reactivation of dormant clients. Ensure growth in clientele by converting leads
• Acquisition of De-mat / Trading account from open market and leads (Offline & Online)
• Conduct lead generation activities for sales penetration
• Meeting & pitching customers
• Generate Equity Business and maintain strong client relationships.
• To ensure adherence to surveillance, risk & deal desk processes

Expectations from Dealers/Trade advisors –

• Experienced professionals in acquiring and trading for HNIs' (High Net worth Individuals 25 lakhs and above & UHNI's (Deals in Crores)
• Capable of acquiring big ticket margin (min. 1 lac margin)
• Capable of servicing & leveraging relationship with HNI clients
• In-depth Knowledge about trading in Derivatives
• Have a strong & disciplined approach to Sales
• To work in a compliant and diligent manner
• Mandatory to have NISM Series 8 certification – Equity Derivatives Certificate Examination.

 Selection Criteria’s:

• Minimum 2 Years’ experience is Mandatory
• Dealing experience is must - achieving min 4X of revenue targets in the existing Organization.
• Currently managing or interested in Client Acquisition (sales)
• Should have completed 10+2+3 years of education (Mandate)
• Below 30 age for Dealers
• CTC range – 3 Lakhs to 6 Lakhs (Depends on Experience and Potential of the candidate) -Dealer Role
• NISM 8 certification – Equity Derivatives mandatory
• Advising clients with regards to their Investment in Equity & Derivative Market, Place orders on their behalf.
• Building relationships with the client & educating them about Investments.
• Responsible for achieving brokerage.
• New Client Acquisition
• Executing Trades Order

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills

Job brief:

A website catalogue specialist contributes to the growth of the online business for our clients. The individual is responsible for ensuring the high quality and timely update on websites for each of our client’s brands. 

Job description:

• Manage website operations for eCommerce including update product catalog through Shopify
• Responsible for individual and bulk listing with high quality Product Specifications across the Website
• Write engaging and descriptive product descriptions to improve customer experience
• Ensure that the catalog contains accurate, comprehensive and high-quality product information
• Create appropriate website content aligned with the Client’s strategy.
• Do the quality check for the catalog images as per Image guidelines, to review product catalogs based on category guidelines and ensure that delivered data is 100% accurate and complete with a positive impact on customer experience.
• Collaborate with multiple stakeholders like Design Team, Marketing Team and other internal and external stakeholders on their requirements to deliver better results.
• Keep up-to-date with industry best practices and monitor competitor websites.

Job Requirement: 

• Graduate degree in computer science, or related qualification.
• 1+ years of work experience as a website specialist.
• Hands on experience on Shopify and SEO Management
• Ability to troubleshoot website issues in a fast-paced environment.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.
• Excellent content creation and writing skills.
• Fantastic time management skills with the ability to multitask

8+ years of experience  Excellent skills in C/C++/Java programming in embedded domain 

Strong experience  in the area of Automotive, Android Embedded development and Connectivity Technologies
Strong experience on Android architecture, HAL, BSP, customize driver in Android HAL, Android boot up sequence
Familiar with Android Build System and procedure and able to provide ideas to improve continuous build and integration

Experience in Hardware peripherals like Ethernet, CAN, DMA, I2C, SPI, UART, Hardware Accelerator, AFE , LCD, backlight, touchcontroller

Experience with design/ modification to Hardware Abstraction Libraries (HAL) for Android support of low-level device features.
Experience in debugging on a wide range of Linux Kernel drivers and Android framework HALs e.g. Audio/Video, USB, Bluetooth, WiFi

  Fluent in industry standard software development tools: HSW/HE debuggers, code revision control systems (GIT, Perforce), IDEs and build tools
Exposure/experience in Automotive Embedded Software Development is a plus

Job Title: Product Manager

Location: Remote, Anywhere in India

Remote: Yes

Travel: No

About Us:

Frolick, Inc. is a community food delivery platform for healthy, delicious lunches from Michelin-star chef designed menus at an incredible value. We are reimagining weekday lunch. Unlike takeout with us what you see is what you pay: no ancillary fees or tips! We bring together machine learning, food production, last-mile logistics in a unique way to bring a fresh, chef-prepared meal to your office or home for less than the price of traditional takeout.

Backed by a strategic partnership and investment from one of the largest food-tech companies in the world, we are launching in the DC Metro area this fall and in a dozen cities next year.

The Opportunity:

As Product Manager you will be responsible for the product planning, development and execution throughout the Frolick’s lifecycle. This will include: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure KPI and OKR goals are met. 

Your role will be integral in articulating what success looks like by identifying our customer needs and ensuring that the product supports Frolick’s overall strategy and goals while collaborating with a team to turn that vision into action. As an early team member, you will get an unique opportunity to be in the driving seat of a high-growth startup and define its success story.

Your Responsibilities:

• Oversee and own the overall product development and delivery. This includes product's vision, strategy, and roadmap and identify big initiatives Frolick should make to drive user growth and engagement
• Create detailed product business requirements documents, user stories and functional specifications and synthesize key results that define the success of our products
• Incorporate market analysis, customer research and usability findings into requirements
• Collaborate with cross-functional stakeholders to understand goals and pain points, gather requirements and understand internal workflows in order to design the ideal experience
• Develop go-to-market strategies to drive awareness, education and selling partner adoption
• Establish metrics and key indicators that provide product insights based on performance, historical data and post-mortem analysis
• Identify new strategic product opportunities that will help us stay fresh and deliver on those opportunities
• Embody a “can do” and growth mindset, from experimentation and tinkering to constantly pushing your data/information analysis ability to better identify key drivers and understanding of what's going on

Requirements / Superpowers:

• 5-7 years of experience with minimum 2 years a product management, preferably some of it in last-mile logistics, or E-commerce
• Proven ability to influence others among a diverse group of leaders, fostering collaboration, and building a culture of excellence]
• Ability to drive metrics and key results to ensure continuous improvement 
• Experience managing multiple projects at once and prioritizing simultaneously
• Experience interpreting data and making recommendations
• Excellent and effective communication skills - whether it’s emails, summaries or decks - that are concise, inspiring, kind, articulate and unambiguous
• Experience working in a high-growth environment, preferably at a tech startup
• You are comfortable with ambiguity and highly entrepreneurial 
• Experience with last-mile food, grocery delivery will make you stand out among applicants
• You have a bias towards execution, a desire to execute, learn and iterate

What we offer:

• Competitive compensation package (including equity component)
• Medical and dental insurance
• A steep learning curve from day zero
• This is a ground floor opportunity. You will be shaping the growth of a business from the beginning. This also means the opportunities for you are limitless
• You will get to build something you are proud of, alongside a set of colleagues who are passionate, committed and are driven by a shared vision
• A transparent company culture with flat hierarchies, an environment to openly, frequently and respectfully challenge each other
• And, tons of great food!!

We are an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. 

We embrace and celebrate diversity. We believe diversity makes us stronger and are committed to creating an inclusive environment for all employees.

• 2-5 years of work experience, preferably in a startup
• An engineering degree preferably, from a top-tier school (or equivalent experience)
• Hands-on experience in developing end-to-end applications using Node.Js, ReactJs,
• Knowledge of HTML/CSS, web standards, best practices
• Experience of working with databases - MySQL, MongoDB
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• An experience in writing clean, semantic code with cross-browser compatibility in mind
• Proficient understanding of code versioning tools, such as Git/SVN
• Excellent coding and debugging skills
• A passion and the ability to make beautiful, smooth, delightful web experiences
• A Will-Do attitude

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative and implementable ideas
• An open work culture

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.
• Opportunity to hire a team & mentor them in the future.
• ESOPs

• Shortlist
• Intro call of 15min
• 1-2 Tech rounds
• HR round
• Offer rollout

• He/She will be a part of a very agile short-cycle development with continuous integration in a dynamic start-up environment
• He/She will elaborate on technical concepts and actively integrate your own ideas and visions into the product
• He/She will do code reviews and support your colleagues in the daily business.
• Should have done Minimum three projects using any of these following technologies: Angular 2+
• Should have scored 7.0+ CGPA.
• Experience with building the infrastructure for serving the front-end app and assets
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience