Business Development Manager

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Job Description:

We are seeking a skilled and creative 2D/3D Designer with hands-on experience in AutoCAD and 3ds Max for interior and construction design projects. The ideal candidate will have at least 2 years of relevant experience and a passion for delivering high-quality design solutions across residential and commercial spaces.

Key Responsibilities:

• Create detailed 2D and 3D designs using AutoCAD and 3ds Max for interior and construction projects.
• Develop floor plans, layouts, elevations, and realistic 3D visualizations.
• Collaborate with architects, engineers, and clients to understand design requirements.
• Modify and revise designs based on feedback and project changes.
• Assist in site measurements, layout planning, and material selection.
• Ensure timely delivery of high-quality design outputs.

Requirements:

• Minimum 2 years of experience in interior design and drafting.
• Proficiency in AutoCAD (2D & 3D) and 3ds Max.
• Knowledge of construction detailing and interior space planning.
• Strong creative, visualization, and communication skills.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Skills:

• Experience with Photoshop, SketchUp, or V-Ray is a plus.
• Understanding of materials, lighting, and textures in 3D rendering.

Responsibilities

• Take product ideas from ideation to implementation
• Design and develop backend services that expand the capabilities of the product
• Write high quality, structured application/interface code and tests
• Lead engineering discussions to ensure the best practices, maintainability and security of the application
• Participate in design and code reviews

We are looking for

• 3+ years of experience building quality applications
• Proficient in Node JS, NoSQL databases
• Strong working knowledge of Web technologies and APIs
• Passion for best design and coding practices and a desire to develop new bold ideas
• Experience in planning, designing architecture and working with teams
• Experience with SaaS product or an early stage startup is a plus

Job Description – Full Stack Development (various levels)

"RAP - Rapid Acceleration Partners" provides practical AI solutions for digital business transformation. Intending to democratize AI, RAP has developed RAPFlow - an AI orchestration platform for building content intelligence solutions and RAPBot - an RPA tool for end-to-end automation. RAP’s vision is to provide a unified Intelligent Process Automation platform centered around Computer Vision and Natural Language Processing, combining it with RPA.

If you have the passion to be part of a fast-growing team that is geared towards redefining how IPA solutions are delivered and have that X Factor to contribute to a world class product, we have a place for you! Visit https://rapidautomation.ai/ for more details about RAP.

Position : Full Stack Developer (various levels)

Location : Chennai

Experience : 1-2 Years

Job type : Permanent

Team: You will be part of an engineering team, developing software that enables customers to automate business processes with low-code/no-code. The product(s) that you will work on have Web Applications, Web Services, AI components/services, Desktop, and Browser automation 

components, Data Pipelines, Analytics, Frameworks for development/testing/CICD, and more.

Responsibilities: Full Stack Engineer, i.e.

• Work on any/all layers of existing or new products, developing end-to-end features

• Build generic or custom solutions for PoCs

• Package/deploy/support/maintain the product in production and dev/test environments

Skills - Must have:

• Full Stack Development

• React

• Node.js

• TypeScript

• Mongodb

Skills – Good to have:

• Docker

• Node-RED

• DevOps - CI/CD

• Cloud deployment, architecture, and technologies

Performance Tester – Senior Engineer

Qualifications/Skillset Requirements Technical Requirements:

·      6+ years of experience with building/utilising in-house or industry-standard performance test automation using tools like JMeter, BlazeMeter, Taurus, NeoLoad, LoadRunner(Optional)

·      Strong scripting experience including, but not limited to Bash, Python, Perl, Java

·      Working knowledge of TCP/IP, networking topology and experience with network packet-level analysis for troubleshooting

·      Experience in system monitoring techniques and tools such as Perfmon, Linux Performance Observability

·      Experience with one or more Application Performance Management software such as Opnet Riverbed APM, AppDynamics or New Relic.

·      This position requires a dynamic, hard-working and ambitious individual with excellent oral and written communication skills.

·      Knowledge of Unix/Windows hardware, software, and applications environments (Java, .Net and Open Source) and a solid understanding of their associated capacity and performance indicators

·      Experience in investigating and solving complex application/infrastructure performance issues

·      Troubleshooting and JVM optimisation experience with applications deployed on Tomcat/Apache/IIS/Jboss/Websphere containers

·      Experience in working with Docker Containers, Kubernetes, Cloud platform AWS/Azure/GCP

Key Skills:

·      Good Skills on one or more Application Performance Management tools – Opnet Riverbed/AppDynamics/Dynatrace/New Relic

·      Experience in troubleshooting Java/.Net application performance

·      Experience with Database Performance Analysis - Oracle/MySQL/SQL Server/DB2/Hadoop

·      Experience in troubleshooting virtualised infrastructure (compute and storage) performance using tools such as Splunk, vROPS and other industry-standard infrastructure performance tools

·      Linux Performance Observability tools, Windows Performance Analysis of Logs (PAL)

·      Experience with Spunk queries

·      Experience with any capacity management tools 

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and mobile-based business applications.
• Guide team development efforts towards successful project delivery.
• Identify and encourage areas for growth and improvement within the team.
• Provide third-level support to business users.
• Research and evaluate a variety of software products.
• Analyze and resolve technical and application problems.
• Develop, refine, and tune integrations between applications.
• Design, develop, and unit test applications in accordance with established standards.
• Participate in peer-reviews of solution designs and related code.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software

Strong knowledge Drupal8.Must be Acquia certified developer

Hands-on experience in Acquia solutions like Acquia Lift and Acquia Site

Factory.Good knowledge on OOPS

Good knowledge of CSS, JQuery, JavaScript.Good knowledge of CSS, JQuery,

JavaScript

Good knowledge code version control tools - GIT, SVN.Ensure Code review and

coding guidelines for the project

Ensure cross-browser, cross-platform, and/or cross-device compatibility for

inconsistencies.

Perform Unit testing before delivery.Ensures that effort is tracked and

maintained throughout the life of project.

Collaboration between Development team and UX team for the layout and UI

designs.Collaboration between Development team and Testing-QA team.

Provide inputs on development efforts.Perform RCA for defects found during

QA and UAT

Analyzes the requirements and seek clarifications before developing the

projects.Ensures that the project is developed and delivered on time with

best quality

Follow SDLC/Scrum process defined for project