Student Success Manager
0 - 3 yrs
₹1.2L - ₹3.5L / yr (ESOP available)
Remote only
Skills
Communication Skills
Sales
Telesales
Customer Relationship Management (CRM)
Market Research
Inside Sales
Interpersonal Skills
Job Description -
Student Success Manager - (1-3 Years)
Or
Sales Interns - (0-1 years)
About EduRev
EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.
EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.
We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation.
Our Journey and the plan ahead
We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:
- Even though each child is unique, there is no personalisation in the way we are taught 👩🏻💻
- The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
- A product designed with a student-first approach
Since our inception we have 👇🏻:
- Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
- Sold 70k+ subscriptions organically across 30 countries including India
- Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)
We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.
About the role
As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):
- Understanding the product and the target market audience. Become a product evangelist first.
- Handle the problems faced by users in real-time
- Ensuring that EduRev offers customer experience to all its users across multiple platforms.
- Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
- Run experiments to understand the processes which get the maximum conversion & ROI.
- Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
- Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
- Increase the brand awareness among users through direct interaction with the users & their parents.
Desired Candidate profile:
- You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
- You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
- You have proven inside sales experience for a B2C product preferably in an EdTech company.
- You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
- You have strong interpersonal skills and experience in dialling dozens of calls per day.
- You are already a star performer and have the fire to achieve your weekly and monthly targets.
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About Edurev Solutions
Founded :
2017
Type :
Products & Services
Size
Stage :
Raised funding
About
Our education system is on life support, and it is time to pull the plug.
High-quality education is not affordable, rarely accessible and barely personalized. The Britishers had set up our education system to create skilled labor for the industries they were creating. Those jobs are now getting obsolete and so has our education system but we refuse to acknowledge the latter.
Technology is deeply ingrained in our lives, we have come from sending messages via telegrams to now beaming direct videos to each other over the internet. But our education is barely a step forward from blackboard and chalks.
Let's be honest, classrooms are a not working for a while now. One poor teacher teaching 45 different students in just 45 minutes. With each student being unique in her pace of learning, in her doubts and in her perspective, we still force feed all of them the same content at the same pace solving doubts of only the 5 students sitting on the front benches.
This needs to change. And EduRev is taking giant strides to make it happen.
EduRev provides each student the freedom to learn what they want when they want it and even at the pace they want it. Not only that EduRev analyses you and shows you, your strength and weaknesses then telling you how to improve on them. Further, EduRev is finding the best teachers from across the country to deliver the highest quality to everyone and not just what is available near to your house. Whether you're living on a remote hill or in an urban city, EduRev has got your back.
And EduRev is not just the perfect model of delivering high education, EduRev is also a fun place to learn! Whether you want to compete with your friends or you want to hold discussions over topics with students from the opposite end of the country you can do it all here!
Building technology is expensive but when we have 445Mn students in just one country, the economies of scale bring the prices down to that of a few books and deliver an experience similar to having your personal coaching center.
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