
Job Description -
Student Success Manager - (1-3 Years)
Or
Sales Interns - (0-1 years)
About EduRev
EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.
EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.
We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation.
Our Journey and the plan ahead
We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:
- Even though each child is unique, there is no personalisation in the way we are taught 👩🏻💻
- The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
- A product designed with a student-first approach
Since our inception we have 👇🏻:
- Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
- Sold 70k+ subscriptions organically across 30 countries including India
- Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)
We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.
About the role
As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):
- Understanding the product and the target market audience. Become a product evangelist first.
- Handle the problems faced by users in real-time
- Ensuring that EduRev offers customer experience to all its users across multiple platforms.
- Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
- Run experiments to understand the processes which get the maximum conversion & ROI.
- Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
- Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
- Increase the brand awareness among users through direct interaction with the users & their parents.
Desired Candidate profile:
- You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
- You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
- You have proven inside sales experience for a B2C product preferably in an EdTech company.
- You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
- You have strong interpersonal skills and experience in dialling dozens of calls per day.
- You are already a star performer and have the fire to achieve your weekly and monthly targets.

About Edurev Solutions
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The 6 weeks of ATP is divided into 2 phases, 2 weeks of Class Room Training(CRT) and 4 weeks of On the Job Training(OJT).
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We are looking to hire candidates who are:-
Performance driven: Productive resources who can actively contribute to revenue generation.
Process driven: Process driven people who adhere to the guidelines set by the organization (Example- Number of conductions and sales done/revenue generated/ call time/ call audits.etc)
Behaviourally aligned: Resources whose behavioral aspects are aligned with the company's culture (Example- Ability to Follow Instructions, Attention to Details, Discipline, Punctuality, Accessibility of Resource during working hours, Code of Conduct in office/Virtually)
PERKS OF CLEARING ATP:
You will be given an opportunity to join as a Business Development Associate - Direct Sales after successfully completing the Applicant Training Program.
1. The CTC will be revised to 10 LPA i.e., 7 LPA Fixed Component + 3 LPA Variable
Component.
2. A true Byjuite defines his own limits in terms of his rewards and efforts. There is no bar
on the amount of incentive you earn.
3. The position entails rapid growth and learning.A performing associate becomes eligible
to get his 1st opportunity within 1.5-2 yrs to interview for the role of a manager and own
revenue responsibility of 20 heads.
4. You will be part of the hottest function of the hottest start up in the hottest sector.
WHAT IF CANDIDATE FAILS TO MEET THE EXPECTATION:
(Neutral and Crisp Communication needs to be made by R1 while informing the candidate)
Evaluation will happen in both the phases of the training program.
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Applicants who are clearing Phase 1(CRT) will only be eligible for phase 2 program (OJT)
Failure to fulfill the company's expectations in terms of performance, behavioral aspects, and skill set in OJT program, will result in immediate dismissal from the Applicant Training Program.
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Knowledge of PHP
Basic knowledge of HTML and CSS
Excellent communication skills
Problem-solving skills
Freshers are welcome to apply
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Integration of user-facing elements developed by front-end developers
Build efficient, testable, and reusable PHP modules
Solve complex performance problems and architectural challenges
Integration of data storage solutions.
The Data Engineer would be responsible for selecting and integrating Big Data tools and frameworks required. Would implement Data Ingestion & ETL/ELT processes
Required Experience, Skills and Qualifications:
- Hands on experience on Big Data tools/technologies like Spark, Databricks, Map Reduce, Hive, HDFS.
- Expertise and excellent understanding of big data toolset such as Sqoop, Spark-streaming, Kafka, NiFi
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Job Summary
Responsibilities and Duties
Key Responsibilities:
o Manage social media platforms such as Facebook, Instagram, YouTube & Twitter
o Ideate and develop creative content strategies for each social media platform
o Supporting the Marketing team with content in the form of visual assets
o Creating images, memes, animated videos with graphic overlays for all clients. Creating Landing pages. Shooting videos, photos, editing and posting on SM.
o Evaluating the competitive landscape and suggesting new ideas for visual content
o Assisting with honing brand identity on the blog and social media
o Prepare monthly social media calendars
o Design, create and manage promotions and Social ad campaigns.
o Posting and engaging with the audience
o Proficiency in the use of Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Acrobat, Dreamweaver, and Flash)
o Compile report to show results (ROI) and identify KPIs to be monitored and work closely with the marketing manager to set awareness goals and plan ways to achieve them. We offer the flexibility to work from home.
Additional Skills not mandatory
SEO, Website Optimization

