Job Description -
Student Success Manager - (1-3 Years)
Or
Sales Interns - (0-1 years)
About EduRev
EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.
EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.
We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation.
Our Journey and the plan ahead
We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:
- Even though each child is unique, there is no personalisation in the way we are taught 👩🏻💻
- The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
- A product designed with a student-first approach
Since our inception we have 👇🏻:
- Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
- Sold 70k+ subscriptions organically across 30 countries including India
- Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)
We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.
About the role
As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):
- Understanding the product and the target market audience. Become a product evangelist first.
- Handle the problems faced by users in real-time
- Ensuring that EduRev offers customer experience to all its users across multiple platforms.
- Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
- Run experiments to understand the processes which get the maximum conversion & ROI.
- Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
- Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
- Increase the brand awareness among users through direct interaction with the users & their parents.
Desired Candidate profile:
- You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
- You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
- You have proven inside sales experience for a B2C product preferably in an EdTech company.
- You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
- You have strong interpersonal skills and experience in dialling dozens of calls per day.
- You are already a star performer and have the fire to achieve your weekly and monthly targets.
About Edurev Solutions
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Overall Competencies:
1. Tech Depth/Breadth/Problem Solving.
2. Design & Architecture (Code/Design review).
3. Team Management.
Leadership Competency:
- Managing & mentoring a team.
- Ability to deliver projects/sprints on time.
- Obsessed with quality: Design reviews, code reviews, testing (system/performance).
- Spending at least 50% time with hands-on coding while doing the above Programming.
Tech Competency:
- Hands-on with Python/Django/Flask.
- Knowledge of PHP & Laravel is a plus.
- Experience with any JavaScript framework (Angular / React ).
- Prior experience in micro-services based architecture.
- Good understanding of SQL (MySQL, Postgres, or similar).
- Good understanding of one no-SQL (MongoDB / DynamoDB etc).
- Comfortable producing and refactoring code without assistance.
- Can reason about the complexity of algorithms (time and space).
- Basic CI/CD and DevOps.
- Experience in Docker & Kubernetes.
- Design, QA, and Infrastructure.
- Knowledge of design patterns and cloud scaling.
- AWS & GCP experience. AWS is mandatory.
- Understands BDD/TDD/Performance/Security/Smoke testing/Unit Testing
- Understands REST principles and Microservices
- Understands version control & branching strategies
- Understands application security fundamentals and potential security risks
Education: Bachelors in Computer Science|
- Developing, managing, and enhancing e-commerce websites.
- Optimizing websites to ensure they render consistently in cross-browser environments, with the best SEO principles, caching mechanics, etc.
- Handling queries related to MySQL and Database.
- Participating in project & deployment planning.
- Building high-availability integrations layers with JSON, REST & SOAP, WebAPI
What you need to have:
- Solid Experience in Magento2 and Magento extensions.
- Advanced knowledge of, JavaScript, HTML, and CSS. Analyze, design, code, debug, test, document & deploy applications.
- Exposure to a minimum of 3 e-commerce projects (starting with requirement gathering).
- Understanding of modern UI/UX trends.
- Demonstrable knowledge of XML, XHTML, Modules i.e. API integration.
- Strong OOPS and RDBMS concept & understanding of Performance Tuning, Browser Compatibility, SEO Practices, and Version Control.
- High-quality programming solutions using Code Sniffer, PSR Standards, writing UNIT tests.
- Proficient in GIT, Branching Strategies, and bitbucket.
- Module Development Experience with Magento 2
- Extensive experience in PHP and AGILE Methodology.
- Experience working on large projects involving 10,000+ products.
- Experience on the multi-vendor website is a plus for this profile.
Other Requirements
- Magento2 developer should lead the team and handle pressure and demands.
- Sound knowledge of IT concepts and the latest trends.
- Ability to work independently and multi-task in a fast-paced environment.
- Strong verbal and written communication and interpersonal skills.
- Highly organized and detail-oriented.
Technical and Professional Requirements-
3+ years of relevant experience as a Full Stack Developer.
Job Brief:
We are looking for a Full Stack Developer to produce scalable software solutions. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you're also familiar with Agile methodologies, wed like to meet you.
Requirements
• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind.
• Expert level in Java and OOP concepts
• Expert level with REST APIs
• Intermediate level with Spring
• Intermediate level with SQL programming in SQL Server
• Beginner to Intermediate level with UI development and JS frameworks like React or Angular.
• Good knowledge of Design Patterns, Algorithms, and Data Types, and Open-Source libraries
• Strong analytical and reasoning skills
• Strong communication skills
Nice to Haves:
• Familiarity with NoSQL/BigData frameworks like ElasticSearch, MongoDB, Redis.
• Familiarity with Python
• Familiarity with Docker
• Familiarity with Shell scripting
Responsibilities
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Graduation is mandatory.
• Experience in marketing or sales.
• Must have the knowledge of B2B Sales
• Handle the Business Clients & explain about business model to them.
• Experience in management may be advantageous.
• Understanding and knowledge of Tele sales and marketing.
• Strong analytical, organizational, and creative thinking skills.
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of basic Ms excel and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
Meet potential clients and grow long-lasting relationships by understanding the
client’s needs
Holding accountability for target achievement and revenue management
Efficient in developing and implementing the Sales & Inside Sales strategy
Robust in handling the entire Sales process from lead generation to closing of deals
Provision of support and guidance to the junior team members
Requirements and qualifications:
Relevant Bachelor’s degree
Possess excellent communication and interpersonal skills
Holding experience of 1-4 years into Sales domain
Agility to work in fast paced start up environment
Strong passion to catch up with the speed of company’s growing business
Proven track record of positive Sales performance
Absolute crisp in implementing the Sales plan with good presentation skills
Result-driven with experience of extremely target centric job
Industry preferred – (Ed tech, BFSI, Assessment companies, Training and coaching,
Automobile, Travel and Tourism)
Should be up to work on a weekend – ( Rotational W/O
You will get to design, architect and develop complex enterprise software and SaaS web applications leveraging modern web stack.
Roles & Responsibilities
Design & build highly scalable, high performance, responsive web applications.
Take full ownership and responsibility for building, shipping, and maintaining core product features, end to end. Help out in building the backend & front-end infrastructure.
Translation of requirements, designs and wireframes into high quality code. Collaborate closely with designers, engineers, founders and product managers.
Mentor team members and review their work.
You will enjoy this role if you...
Are a geek with a desire to stay ahead of the curve.
Like building beautiful well-architected software products with millions of users.
Work collaboratively as part of a close-knit team of geeks, architects and leads.
Desired Skills & Experience:
2 - 6 years of production experience with modern web frameworks - Ruby on Rails, Phoenix/Elixir and/or Django/Python.
Should have sound experience in developing scalable / distributed SaaS apps
Should have good knowledge and work experience in REST API implementations, JSON format handling, caching, sessions, multi-threading, etc.
Should be comfortable with database schema design and leveraging SQL & NoSQL (PostgreSQL, MySQL, Redis, Elasticsearch, DynamoDB)
Experience developing, consuming and transforming internal and 3rd party API's (REST and GraphQL)
Experience with code quality and reusability practices (CI/CD for back-end & front-end repos)
Solid foundation in data structures, algorithms, distributed systems, design patterns.
Strong understanding of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, and agile development
Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator.
Bachelor’s degree in Computer Science or equivalent experience.
Bonus points if you have...
Exposure to front-end technologies like React/Redux, Javascript/Typescript etc.
Cloud native development on AWS or GCP
Experience with implementation of container technologies like Docker, Kubernetes. Knowledge of continuous integration, continuous delivery and enterprise DevOps concepts.