Student Success Manager at Edurev Solutions · Remote only · 0 - 3 years · ₹1.2L - ₹3.5L / yr (ESOP available) · Raised funding · Remote only · Posted 14 Sep 2021
Job Description -
Student Success Manager - (1-3 Years)
Or
Sales Interns - (0-1 years)
About EduRev
EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.
EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.
We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation.
Our Journey and the plan ahead
We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:
- Even though each child is unique, there is no personalisation in the way we are taught 👩🏻💻
- The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
- A product designed with a student-first approach
Since our inception we have 👇🏻:
- Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
- Sold 70k+ subscriptions organically across 30 countries including India
- Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)
We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.
About the role
As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):
- Understanding the product and the target market audience. Become a product evangelist first.
- Handle the problems faced by users in real-time
- Ensuring that EduRev offers customer experience to all its users across multiple platforms.
- Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
- Run experiments to understand the processes which get the maximum conversion & ROI.
- Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
- Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
- Increase the brand awareness among users through direct interaction with the users & their parents.
Desired Candidate profile:
- You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
- You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
- You have proven inside sales experience for a B2C product preferably in an EdTech company.
- You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
- You have strong interpersonal skills and experience in dialling dozens of calls per day.
- You are already a star performer and have the fire to achieve your weekly and monthly targets.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Edurev Solutions
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We are looking for a Customer Success Manager to help customers get lasting value from our products.
Responsibilities
- Own onboarding and adoption for a portfolio of customers
- Track account health and reduce churn
- Find upsell and renewal opportunities
- Be the customer's voice to product and support
Requirements
- 2+ years in customer success or account management
- Experience with SaaS products and CRM tools
- Excellent communication and relationship skills
About the company : Kings Digital is a leading digital marketing company dedicated to delivering high-quality, result-oriented digital solutions and believe in exceeding the expectations of every business and entrepreneur we collaborate with. We provide professional, creative and effective engaging content that drives traffic, boosts engagement, and promotes brand loyalty. We are currently looking for a talented and passionate Client Success Manager to join our team and be part of our exciting journey!
Role Overview
The Client Strategy Manager is responsible for managing the complete lifecycle of client projects — from onboarding and requirement gathering to strategy, execution coordination, client communication, performance tracking with team, approvals, and ongoing growth.
This role acts as the central bridge between clients, internal marketing teams, creative teams, developers, SEO specialists, paid media teams, and management, ensuring that projects move forward according to business objectives, timelines, budgets, and quality standards.
Key Responsibilities:
1. Client Account Management:
- Serve as the primary point of contact for assigned clients.
- Build and maintain strong, professional client relationships.
- Understand client businesses, services, target audiences, competitors, challenges, and growth objectives.
- Conduct regular client communication through email, WhatsApp, meetings, and project channels.
- Translate client requirements into clear internal tasks and actionable deliverables.
- Follow up with clients for approvals, assets, access, payments, content, feedback, and pending decisions.
- Keep clients informed about project progress, upcoming activities, delays, dependencies, and completed work.
- Handle client concerns professionally and coordinate internally to resolve issues.
- Maintain a proactive communication approach rather than waiting for clients to ask for updates.
- Identify opportunities to improve client satisfaction, retention, and overall account value.
2. Client Onboarding & Project Initiation
- Manage the initial onboarding process for new clients.
- Collect required business information like branding assets, website access, Google Business Profile access, social media access and other project requirements.
- Prepare and share access/requirement sheets.
- Coordinate payment confirmation and project onboarding requirements.
- Ensure projects are properly onboarded into the internal CRM/project-management system.
- Establish project scope, deliverables, responsibilities, timelines, and dependencies.
- Coordinate internal kickoff activities between relevant departments.
- Ensure the team has sufficient information and resources before beginning execution.
3. Project Management:
- Manage multiple client projects simultaneously.
- Create, prioritize, and track internal tasks.
- Coordinate deadlines across multiple departments.
- Monitor project dependencies and identify blockers.
- Follow up with team members on pending tasks.
- Escalate critical delays or issues to management.
- Maintain project momentum and ensure deliverables are completed within agreed timelines.
- Coordinate internal meetings, standups, reviews, and project discussions.
- Prepare meeting notes, MOMs, action items, and follow-ups.
- Maintain visibility over project status from initiation to completion
4. Financial & Commercial Coordination:
- Coordinate with finance regarding invoices, payment confirmations, renewals, and outstanding payments.
- Follow up with clients regarding pending payments where required.
- Track hosting renewals and recurring service requirements.
- Identify opportunities for additional services and account expansion.
- Support upselling and cross-selling of relevant agency services.
- Ensure commercial commitments remain aligned with actual project scope.
5. Quality Assurance:
Before deliverables are shared with clients:
- Review content for accuracy and completeness.
- Check design consistency.
- Verify branding.
- Review website functionality.
- Check SEO implementation.
- Review creative quality.
- Confirm client requirements have been addressed.
- Identify missing elements or inconsistencies.
- Ensure deliverables meet agency standards.
The objective is to act as a quality-control layer between internal execution and client delivery.
6. Working Hours & International Client Coordination:
- Primarily operate within standard office working hours while maintaining flexibility based on client requirements.
- Attend occasional meetings or client calls outside standard office hours to accommodate international clients across Canada, Australia, the United States, and other international time zones.
- Coordinate with international clients when required for project discussions, approvals, strategy sessions, presentations, and urgent matters.
- Demonstrate flexibility in managing different time zones while ensuring client communication and project requirements remain on schedule.
- Outside-office-hour meetings are generally scheduled based on client availability in advance, project requirements, and business priorities, rather than as a fixed extended working schedule.
Educational Qualification & Experience:
- Bachelor's degree in Marketing, Digital Marketing, Business Administration, Communications, Management, or a related field.
- A postgraduate qualification in Marketing, Business Management, Digital Marketing, or a related discipline is an added advantage.
- Strong written and verbal English communication.
- 1-3+ years of experience in digital marketing, client servicing, account management and project management.
- Experience managing multiple clients and projects simultaneously.
- Experience working with international clients, preferably across Dubai, Canada, Australia, the United States, and other international markets.
Ideal Candidate Profile:
The ideal person for this role should be:
- Highly organized and proactive.
- Comfortable managing multiple projects simultaneously.
- Strong in client communication.
- Comfortable working with technical and non-technical teams.
- Business-minded rather than task-oriented.
- Able to understand both marketing strategy and execution.
- Comfortable with ambiguity and changing priorities.
- Strong at follow-ups and accountability.
- Detail-oriented without losing sight of the bigger picture.
- Curious about AI and emerging marketing technologies.
- Comfortable taking ownership of problems instead of simply escalating them.
- Able to convert client requirements into structured internal execution.
Work Location: In person
Infosec Ventures incubates and scales cyber security innovators that solve for inefficiencies in cyber security, solve big problems and deliver exceptionally high return on investment for customers. IV is on a mission to make the world cyber safe, by protecting systems and the ‘human operating system’. Some notable current ventures include humanfirewall.io, emailauth.io, bugsbounty.com, securityrating.com among others.
Role: Customer Success Associate
Employment Mode: 5 days, Work from office
Location: Gurgaon, Sector-18
Requirements:
- Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.
Roles:
- Developing and managing client portfolios.
- Analyzing customer data to improve customer experience.
- Hold product demonstrations for customers & improve onboarding processes.
- Mediate between clients and the organization to achieve end goals.
- Handling and resolving customer requests and complaints.
- Minimize customer churn to increase customer retention.
About Us
We are the largest and most active online platform for international education!
Yocket was established in 2015 with a mission to connect people to the world's best
learning opportunities. Today, Yocket is the largest community-driven online platform
for international education.
We specialize in premium counselling services for students with ambitions of
pursuing higher education abroad by connecting them to the best universities in the
world. We offer a comprehensive range of services, including expert counselling, test
preparation, visa assistance, and even loans to facilitate your educational journey.
Till date, we have helped more than 10,00,000 students across countries pursue
their higher education. Our students have secured admissions in all of the world's
top 100 global universities, including prestigious institutions such as Harvard
University, MIT, Stanford, University of Oxford, and Columbia University.
We've assisted over 5,700 students in obtaining loans securing more than INR 1,500
Crores, spanning across 15 countries, and have partnered with 12+ lenders like
HDFC, Avanse, Incred, Leap Finance, Union Bank, Axis, and Yes Bank.
At Yocket, we strive to help our employees find passion and purpose. Join us in
changing the way students make their decisions about education. If you wish to
create an impact and help students get the best education by taking our vision
ahead, we would love to have you on our team!
Job Description
Direct revenue generation through B2C sales.
Responsible for meeting and exceeding sales targets.
Building rapport with students and their parents to drive conversions.
Understanding student profiles to offer tailored solutions.
Open to making calls and following up from different lead sources.
Participating in virtual/physical events, seminars, and webinars.
Requirements
Fresher to maximum 5 years of experience in sales.
Proven ability to meet or exceed targets.
Bachelor's degree or equivalent experience.
Prior experience in target-based sales or revenue-focused roles is a plus.
Exceptional written and verbal communication skills.
Highly organized and detail-oriented.
Strong interpersonal and persuasion skills.
Experience in EdTech sales will be a strong advantage.
Familiarity with CRM tools is preferred.
Benefits
Medical Insurance for you and your family.
No-boss culture – We value ideas over hierarchy.
Access to a psychological counselor – Mental health support provided
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon