Senior SQL Developer / Lead

Role- Data Analyst

Experience- 2 to 5 years

Location-Bangalore

Job Role-

● Experience: Minimum of 2+ years of professional experience in a data-heavy

environment (E-commerce or Fintech experience is a plus).

● SQL Mastery: Exceptional ability to write complex joins, window functions, Analytical

functions, and CTEs. Experience with high-scale databases (e.g., BigQuery, Hive, or

Postgres).

● Scripting: Functional knowledge of Python for data manipulation (Pandas, NumPy)

and basic automation scripts.

● Systems Thinking: Ability to understand upstream data flows and how they impact

downstream reporting.

● Problem-Solving: A "detective" mindset—you enjoy digging into a Rs 600Cr discrepancy until you find the root cause

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

We are seeking a highly skilled and motivated Data Scientist to join our team. You will be responsible for extracting insights from complex data sets, developing predictive models, and communicating findings to drive data-informed decision-making within the organization. The ideal candidate will have a strong background in statistics, machine learning, and data visualization, as well as excellent problem-solving and communication skills.

Responsibilities:

• Data Collection and Cleaning: Gather, clean, and preprocess data from various sources, ensuring data quality and integrity.
• Exploratory Data Analysis (EDA): Conduct EDA to understand data distributions, identify patterns, and uncover insights.
• Feature Engineering: Select, transform, and create relevant features to improve model performance.
• Model Development: Develop and implement machine learning models for prediction, classification, and other analytical tasks.
• Model Evaluation and Selection: Evaluate model performance using appropriate metrics and select the best model based on business requirements.
• Model Deployment and Monitoring: Deploy models into production and monitor their performance over time.

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

• Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
• Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
• Ensure effective governance of projects and deliverables
• Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
• Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
• Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
• Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
• Design and ensure operational and compliance controls are implemented, tested and monitored
• Build core competency to carry out DEx BPaaS audits and assessments

Job Title: Senior Full Stack Engineer

Location: Bangalore

About threedots:

At threedots, we are committed to helping our customers navigate the complex world of secured credit financing. Our mission is to facilitate financial empowerment through innovative, secured credit solutions like Loans Against Property, Securities, FD & More. Founded by early members of Groww, we are a well funded startup with over $4M in funding from India’s top investors.

Role Overview:

The Senior Full Stack Engineer will be responsible for developing and managing our web infrastructure and leading a team of talented engineers. With a solid background in both front and back-end technologies, and a proven track record of developing scalable web applications, the ideal candidate will have a hands-on approach and a leader's mindset.

Key Responsibilities:

• Lead the design, development, and deployment of our Node and ReactJS-based applications.
• Architect scalable and maintainable web applications that can handle the needs of a rapidly growing user base.
• Ensure the technical feasibility and smooth integration of UI/UX designs.
• Optimize applications for maximum speed and scalability.
• Implement comprehensive security and data protection.
• Manage and review code contributed by the team and maintain high standards of software quality.
• Deploy applications on AWS/GCP and manage server infrastructure.
• Work collaboratively with cross-functional teams to define, design, and ship new features.
• Provide technical leadership and mentorship to other team members.
• Keep abreast with the latest technological advancements to leverage new tech and tools.

Minimum Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of experience as a full-stack developer.
• Proficient in Node.js and ReactJS.
• Experience with cloud services (AWS/GCP).
• Solid understanding of web technologies, including HTML5, CSS3, JavaScript, and responsive design.
• Experience with databases, web servers, and UI/UX design.
• Strong problem-solving skills and the ability to make sound architectural decisions.
• Proven ability to lead and mentor a tech team.

Preferred Qualifications:

• Experience in fintech
• Strong knowledge of software development methodologies and best practices.
• Experience with CI/CD pipelines and automated testing.
• Familiarity with microservices architecture.
• Excellent communication and leadership skills.

What We Offer:

• The opportunity to be part of a founding team and shape the company's future.
• Competitive salary with equity options.
• A creative and collaborative work environment.
• Professional growth opportunities as the company expands.
• Additional Startup Perks

Responsibilities:

• Develop and implement digital marketing and branding strategies for the CEO's personal and professional brand.
• Collaborate with the CEO to develop content for social media platforms, blogs, newsletters, and other digital channels.
•  Monitor, track, and analyze the effectiveness of digital marketing campaigns and adjust strategies as needed.
• Maintain up-to-date knowledge of industry trends and competitor activity.
• Manage and optimize the CEO's online presence and reputation.
• Handle any digital crises that may occur, including negative reviews or feedback.
• Ensure all digital content is SEO optimized to increase online visibility

• Proficient in the development of Base Software in AUTOSAR.
• Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)
• Experience working in any of the commercial AUTOSAR

Tech Lead – Software Development

Tech Lead will be responsible for development and project delivery. She will also provide technical and team leadership through coaching and mentorship.

Job Responsibilities:

• Guide team development efforts towards successful project delivery
• Provide technical leadership to teammates through coaching and mentorship
• Maintain high standards of software quality within the team by establishing and coaching team member in best practices in development
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications built on new and legacy technologies.
• Assist in the collection and documentation of user’s requirements, development of user stories, estimates and work plans
• Design, develop, and unit test applications in accordance with established standards
• Participate in peer-reviews of solution designs and related code
• Package and support deployment of releases
• Analyze and resolve technical and application problems
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties
• Adhere to high-quality development principles while delivering solutions on-time and on-budget
• Ensure Team member adhere to the SDLC requirements

Qualifications:

• B.E./B.Tech./MCA or equivalent
• 12+ years’ experience as a Software Developer with at least 3+ years in a similar role
• Prior experience in a technical leadership position
• Proficient with .NET/Angular/React/Node JS and SQL
• Extensive hands-on Experience in ASP.Net Core, MVC.

• Excellent understanding of database tuning, design, optimization, and scaling using MS SQL and NoSQL databases

• In-depth knowledge and experience with developing web applications with service-oriented framework, Microservices and Rest APIs
• Extensive experience designing and developing enterprise grade software
• Experience with source control management systems and continuous integration/deployment environments
• Experience with agile development methodologies including Kanban and Scrum
• Experience with multi-threading and concurrency
• Experience with debugging, performance profiling and optimization
• Comprehensive understanding of object-oriented and service-oriented application development techniques and theories
• Strong communication skills with both internal team members and cross team stakeholders
• Strong initiative to find ways to improve solutions, systems, and processes

We are looking for a data scientist that will help us to discover the information hidden in vast amounts of data, and help us make smarter decisions to deliver even better products. Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction systems integrated with our products. 

• Selecting features, building and optimizing classifiers using machine learning techniques
• Data mining using state-of-the-art methods
• Extending company’s data with third party sources of information when needed
• Enhancing data collection procedures to include information that is relevant for building analytic systems
• Processing, cleansing, and verifying the integrity of data used for analysis
• Doing ad-hoc analysis and presenting results in a clear manner
• Creating automated anomaly detection systems and constant tracking of its performance

• Excellent understanding of machine learning techniques and algorithms, such as Linear regression, SVM, Decision Forests, LSTM, CNN etc.
• Experience with Deep Learning preferred.
• Experience with common data science toolkits, such as R, NumPy, MatLab, etc. Excellence in at least one of these is highly desirable
• Great communication skills
• Proficiency in using query languages such as SQL, Hive, Pig 
• Good applied statistics skills, such as statistical testing, regression, etc.
• Good scripting and programming skills 
• Data-oriented personality