Social Media Manager

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

Role: Content Writer - Influencer Script

Exp: 1-3 Years

Salary: up to 6 LPA

City: Mumbai

Job Description:

• Develop compelling scripts tailored to the content concept and vision for influencers to use in video productions.
• Infuse creativity and originality into scriptwriting to captivate the audience and align with the influencer's brand and style.
• Focus solely on scriptwriting for influencers; experience in advertising copywriting is not applicable for this role.
• Collaborate closely with influencers, content creators, and other team members to ensure scripts meet the desired objectives and resonate with the target audience.
• Stay updated on current trends and preferences in influencer marketing and social media content to continuously enhance script quality and relevance.
• Adapt writing style and tone to suit various platforms and audience demographics while maintaining consistency with the influencer's brand identity.
• Incorporate feedback and iterate on scripts as necessary to optimize engagement and effectiveness.

Role: Azure AI Tech Lead

Exp-3.5-7 Years

Location: Remote / Noida (NCR)

Notice Period: Immediate to 15 days

Mandatory Skills: Python, Azure AI/ML, PyTorch, TensorFlow, JAX, HuggingFace, LangChain, Kubeflow, MLflow, LLMs, RAG, MLOps, Docker, Kubernetes, Generative AI, Model Deployment, Prometheus, Grafana

JOB DESCRIPTION

As the Azure AI Tech Lead, you will serve as the principal technical expert leading the design, development, and deployment of advanced AI and ML solutions on the Microsoft Azure platform. You will guide a team of engineers, establish robust architectures, and drive end-to-end implementation of AI projects—transforming proof-of-concepts into scalable, production-ready systems.

Key Responsibilities:

• Lead architectural design and development of AI/ML solutions using Azure AI, Azure OpenAI, and Cognitive Services.
• Develop and deploy scalable AI systems with best practices in MLOps across the full model lifecycle.
• Mentor and upskill AI/ML engineers through technical reviews, training, and guidance.
• Implement advanced generative AI techniques including LLM fine-tuning, RAG systems, and diffusion models.
• Collaborate cross-functionally to translate business goals into innovative AI solutions.
• Enforce governance, responsible AI practices, and performance optimization standards.
• Stay ahead of trends in LLMs, agentic AI, and applied research to shape next-gen solutions.

Qualifications:

• Bachelor’s or Master’s in Computer Science or related field.
• 3.5–7 years of experience delivering end-to-end AI/ML solutions.
• Strong expertise in Azure AI ecosystem and production-grade model deployment.
• Deep technical understanding of ML, DL, Generative AI, and MLOps pipelines.
• Excellent analytical and problem-solving abilities; applied research or open-source contributions preferred.

Dot Net Developer

Location: Remote

Experience required: 2-15 years

Roles and Responsibilities:

In this role, you will be responsible for designing and developing enterprise-grade applications. As a member of the team, you will be expected to take ownership of individual platform components.

Key responsibilities include:

• Developing back-end web app applications.

• Creating servers and databases for functionality.

• Test and debug various applications

• Review and refactor code

• Designing and developing APIs.

• Strong understanding of relational databases

Basic Technical Qualifications

• 2+ years experience in building out enterprise-grade applications

Must have strong hands-on development experience in the following:

• .net framework (c#)

• .net core

• Exposing and consuming JSON-based RESTful services

• MongoDB, SQL

• Oops Concepts

• Troubleshooting abilities

• Experience with unit testing

• Familiarity with Agile methodologies

• Experience in the end-to-end release of highly reliable applications including development

• and testing

• Bachelor’s degree or equivalent in Computer Science/Software Engineering (or related fields).

Soft Skills

• Strong work ethic and dedication

• An aptitude and interest in both technology and business

• Excellent written and verbal communication skills are a must.

• Highly motivated and interested in following up on detailed business or technical issues

• and understanding the functional and technical impact of any change

• Willingness to take initiative and work independently

Area of professional exposure (functional/technical skills) :

· Hands-on experience with Google Cloud Platform (GCP) Services (Data Flow/Cloud Run/Big Query/Cloud SQL Server/GCS etc.)

· Experience in deploying to GCP environments (Cloud Run/CaaS/OpenShift/Containerization)

· Experience with Continuous Integration/Continuous Delivery tools and pipelines – Tekton, Terraform and Jenkins

· Experience with Java/J2EE frameworks, Web development and REST APIs/microservices development (Spring Boot, Spring Cloud)

· Good exposure to GCP application developments.

· Hands-on experience with Angular (front-end development)

· Experience in using build tools like Gradle, Maven and Ant etc.

· Experience with GitHub or equivalent source control repositories

· Experience in developing data processing tasks using Spark/PySpark

· Good working knowledge of relational databases like MS SQL, Oracle etc.

• Mandatory Skills : Java, Springboot, Microservices.
• Basic knowlege of HTML and CSS
• good understanding of REST API designing as well as development using spring.
• Strong Hands on experience in Angular or React JS
• Effective in using frameworks.
• Proficient understanding of code versioning tools Git/bit bucket with Maven.
• hands on expereince in SQL

• 5-7 years of experience on Android Java-based mobile applications and systems development
• Strong command of Android Java. Exposure towards Android SDK
• Strong knowledge of the various packages on the Android App development stack layouts, intents, widgets, content providers, touch handling, drawing, location services, media interfaces, network, storage, security/cryptography, SQLite, etc.
• Knowledge of web services and serialization techniques like REST, SOAP, XML, JSON &amp; framing
• A strong penchant for Object-Oriented Design and CS fundamentals
• Experience in working with version control, bug tracking, continuous integration, and other productivity enhancement software like TFS, Bugzilla, Jira, etc.
• Prior experience in working in Agile software methodologies
• Taking responsibility and ownership in the team&#39;s work, team player, and good communication skills
• Hands-on experience in developing native Android applications.
• Understanding of Android design patterns, memory management, file I/O, concurrency, and multithreading.
• Knowledge of working with network &amp; battery optimizations, APIs, external libs, SDKs, Analytics, UI, visualizations &amp; animations
• Preferred knowledge on Connectivity, Bluetooth protocols/ BLE.
• Working knowledge and hands-on with Database management such as SQL and contemporary technologies at their backend
• Experience in Unit Testing and TDD practices. Usage of Junit/Mockito/Espresso kind of test frameworks
• Eclipse or any IDE usage
• Published one or more applications in an Android marketplace and knowledge on the process of making the app live.
• Experience in working on applications with react native is a plus.
• Able to create a UI and UX that would make the app simple to use and delight users.
• Able to fix the occurring bugs and iteratively improve the app, include newer features, and keep the app up to date with all the Android updates/ libraries that will be released.
• Have an eye for new upcoming technologies and be able to evaluate and implement the same to enhance development efficiency.
• To succeed in this role, you should have the following skills and experience
• B.E/B.Tech/M.Tech/MCA or equivalent qualification