Business Development Executive

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Java/Python Developer(60% Java - 40% Python) - Mid Level Hands On Strong Developer

- 3 Years to 5 Years - Level 2

- 5 Years to 7 Years - Level 3

Location - Mumbai Commerz3 Office Only

He/She candidate must possess a strong technology background with advanced knowledge of Java

and Python based technology stack.

Java, J2EE, Spring MVC, Python, JPA, Spring Boot, REST API, Database, Playwright, CI/CD pipelines

. At least 3 years of Hand-on Java EE and Core Java experience with strong leadership qualities.

. Experience with Web Service development, REST and Services Oriented Architecture.

. Expertise in Object Oriented Design, Design patterns, Architecture and Application Integration.

· Working knowledge of Databases including Design, SQL proficiency.

. Strong experience with frameworks used for development and automated testing like SpringBoot, Junit, BDD etc.

. Experience with Unix/Linux Operating System and Basic Linux Commands.

. Strong development skills with ability to understand technical design and translate the same into workable solution.

. Basic knowledge of Python and Hand-on experience on Python scripting

. Build, deploy, and monitor applications using CI/CD pipelines.

We are seeking a motivated and results-driven Tele Sales Executive to join our sales team. The ideal candidate will be responsible for generating leads, engaging potential clients, and driving sales of our technology solutions. This role requires excellent communication skills, a persuasive approach, and a strong focus on achieving sales targets. 

Key Responsibilities: 

- 1. Outbound Calls: Contact prospective and existing customers by phone to introduce, promote, and sell products & services. 

2. Lead Generation: Identify and qualify new sales leads from provided lists, referrals, and other sources. 

3. Sales Pitch: Deliver compelling sales pitches, respond to customer inquiries, and handle objections to close sales. 

4. Customer Engagement: Build and maintain positive relationships with customers, understanding their needs and offering appropriate solutions. 

5. Data Management: Accurately record and update customer information, interactions, and sales activity in the CRM system. 

6. Sales Targets: Meet or exceed individual and team sales goals and quotas. 

7. Feedback Collection: Gather and report customer feedback to help improve products, services, and sales strategies. 

▪ Identifies business opportunities by identifying prospects.

▪ Sells products by establishing contact and developing relationships with prospects. 

▪ Recommends solutions to issues in constructive ways.

▪ Outbound calling on data collected through lead generation activities / secondary data sources. 

▪ Conducts daily follow-ups on older leads and work on new leads.

▪ Maintains quality service by establishing and enforcing organization standards. 

▪ Is energetic, well-spoken, and eager to close sales deals and generate revenue for the organization.

• Handling incoming and outgoing calls
• Handling all the admin activities
• Managing inward outward delivery of couriers and mails
• Coordinating with the vendors for delivery and services
• Support in various admin tasks

Desired Candidate Profile

• Experience in handling front office, incoming and outgoing calls
• Confidence and smartness
• Good looks    

Responsibilities:

• Investigate technologies and solutions which help the team achieve deliverables and results.
• Working with business process analysts and technical leads to derive conceptual designs and solutions.
• Assisting project managers with sizing estimates and work-breakdown structures.
• Develop and unit test software within teams of varied sizes and geographical distributions.
• Benchmarking and load testing developed modules and integrated applications.
• Assisting quality assurance team in the conduct of solution testing.
• Documenting software specifications and requirements.
• Working with infrastructure teams to define and establish application environments and implementation of software applications.
• Provide post-implementation support for developed software applications and solutions.

Measures of Success:

• The delivery of software solutions that meets requirements and are within budget and project timeline.
• Achieves good quality development metrics and standards that are aligned with industry best practices.
• 
  Skill Requirements:
• Knowledge of General Open System / Distributed systems platforms
• Knowledge of cloud service like AWS, Azure, GCP
• Experience in developing and implementing Restful APIs
• Good understanding of Network ports/Transfer protocols.
• Ability to process/analyze large amounts of data and logs.
• UI and Backend Development experience (Full stack).
• 6+ years of experience in software development within Linux environment; with a strong focus on development using JAVA, Javascript, C and BASH shell & Python scripting.
• Experienced in structured and agile development methodologies.
• Experienced in load testing and benchmarking tools such as JMeter, Loadrunner, etc.
• Experienced in Linux-based database technology and versed with stored procedures.
• Experienced in web services developments using XML, SOAP, JSON.
• Knowledge of application security setup using common security standards like SSL, TLS, secured ciphers, etc.
• Experienced with software versioning control using GIT.

Soft Skills:

• Strong interpersonal and communication skills.
• Strong problem solving and analytical skills.
• Self-motivated and detail-oriented with a desire to design and develop top quality software products.

Basic Qualifications for Consideration:

• Bachelor’s Degree in Computer Science or related
• Minimum 4 years of experience