E-commerce Operations (Cataloging & Customer Service) at D2C E-commerce Startup · Mumbai · 3 - 6 years · ₹15L - ₹22L / yr · Posted 26 Jul 2022
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :
Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.
Role: E-commerce Operations (Cataloging & Customer Service)
This opportunity is for new brands that are in stealth mode & backed by major retail giant. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.
In 2020, CoVid 19 affected every business, few positively and many negatively. However, E- commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast-growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.
On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed e-commerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.
Requirement :-
- 3-5 Yrs Exp. Ecommerce / D2C exp preferred
- Co-ordination with Fulfilment Back End / Customer Service & Calls
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs (3)
About the Company
We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.
Roles and Responsibilities
1. Online Catalog Management
- Ensure product catalog hygiene across all e-commerce platforms
- Update product listings, descriptions, pricing, and availability
- Conduct regular audits to identify and resolve listing issues or inconsistencies
2. E-Commerce Platform Operations
- Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
- Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
- Resolve technical and operational issues in a timely manner
3. Sales and Performance Optimization
- Drive sales growth through data-backed strategies and promotions
- Plan and execute initiatives to improve product visibility and conversion
- Identify and onboard new e-commerce platforms to expand digital reach
- Analyse sales trends and optimize listings for performance
4. Customer Coordination
- Handle customer queries, complaints, and feedback across platforms
- Work closely with customer support teams to enhance the buying experience
- Implement strategies to improve customer satisfaction and online ratings
5. Logistics and Order Fulfilment
- Coordinate with production, warehousing, and logistics teams
- Track and resolve issues related to delays, returns, and cancellations
- Monitor inventory levels to avoid stock-outs or overstocking
6. Online Reputation Management
- Monitor brand reviews and ratings across e-commerce platforms
- Respond to customer feedback professionally and promptly
- Collaborate with marketing teams to maintain a positive brand image
7. Data Analysis and Reporting
- Analyse sales and platform performance using Excel and related tools
- Prepare weekly and monthly performance reports
- Share actionable insights to optimize campaigns and product placement
8. Cross-Functional Collaboration
- Work closely with marketing, production, warehouse, and logistics teams
- Coordinate with digital media teams on platform-specific promotions
- Stay updated on e-commerce trends and best practices
Desired Candidate Profile
Experience:
- Minimum 1 years of experience in e-commerce operations
- FMCG or D2C background preferred
Platform Expertise:
- Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms
Education:
- Bachelor’s degree (BBA, BMS, or equivalent preferred)
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
E-Commerce Executive
Industry: FMCG - Food Products (D2C Brand)
Employment Type: Full-Time, Permanent
Roles and Responsibilities:
1. Online Catalog Management
Ensure menu and product catalog hygiene across all e-commerce platforms.
Update product listings, descriptions, pricing, and availability.
Regularly audit online catalogs to identify and resolve bugs or inconsistencies.
2. E-Commerce Platform Operations
Handle operations on platforms like Amazon, Shopify, Big Basket, Swiggy Instamart, Blinkit, and others.
Liaise with platform points of contact (POCs) to align on promotions, campaigns, and strategies.
Coordinate with platforms to resolve technical or operational issues promptly.
3. Sales and Performance Optimization
Meet and exceed sales targets through data-driven strategies and promotions.
Formulate and execute marketing strategies to boost product visibility and increase sales.
Research and on board new e-commerce portals to expand the brand’s digital footprint.
Analyse sales trends, identify gaps, and optimize listings for maximum visibility and conversion.
4. Customer Coordination
Address and resolve customer queries and complaints across e-commerce platforms.
Collaborate with customer service teams to enhance the buying experience and build customer loyalty.
Implement strategies for improving customer satisfaction and online reviews.
5. Logistics and Order Fulfilment
Coordinate with production, warehousing, and logistics teams to ensure seamless order fulfilment.
Track and resolve issues related to order delays, returns, and cancellations.
Monitor inventory levels to prevent stock outs or overstocking.
6. Online Reputation Management
Monitor and manage the brand’s online reputation across all platforms.
Respond to customer feedback and reviews professionally and promptly.
Work with the marketing team to implement strategies for maintaining a positive brand image.
7. Data Analysis and Reporting
Use tools like Excel to analyse sales data, customer trends, and platform performance.
Generate and present weekly and monthly performance reports.
Provide actionable insights to optimize campaigns and product placements.
8. Collaboration and Coordination
Work closely with internal teams, including marketing, production, warehousing, and logistics.
Partner with digital media teams to develop promotional campaigns for e-commerce platforms.
Stay updated on the latest trends in the e-commerce landscape and implement best practices.
Desired Candidate Profile:
Experience: Minimum 2 years in e-commerce operations, preferably in FMCG or D2C sectors.
Platforms Expertise: Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms.
Skills:
Strong proficiency in Microsoft Excel for data analysis and reporting.
Excellent organizational and multitasking abilities.
Strong communication skills for internal and external coordination.
Analytical mind-set to identify trends and formulate data-driven strategies.
Education: Bachelor’s degree (B.B.A/B.M.S or equivalent preferred).
Quick Commerce & E-commerce Executive
About the Role
We are looking for a Quick Commerce & E-commerce Executive to manage day-to-day operations across our online sales channels, including quick commerce platforms, marketplaces, and D2C operations. The ideal candidate should be detail-oriented, proactive, and comfortable managing inventory, order flow, and platform coordination.
Key Responsibilities
- Manage product listings and operations across quick commerce and e-commerce platforms
- Coordinate inventory planning and stock updates across channels
- Monitor order flow, fulfillment, and dispatch timelines
- Schedule and track FBA and marketplace shipments
- Coordinate with warehouse, logistics, and platform partners
- Track stock levels and prevent inventory stock-outs
- Monitor returns, cancellations, and operational issues
- Ensure smooth backend operations across all sales channels
- Generate and maintain operational reports as required
Requirements
- 1–3 years of experience in e-commerce, marketplace, or quick commerce operations
- Experience working with platforms such as Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, or similar
- Familiarity with Shopify, Shiprocket, marketplace portals, and FBA operations
- Understanding of inventory management and order fulfillment processes
- Strong attention to detail and organizational skills
- Ability to coordinate with multiple stakeholders and solve operational issues
- D2C or consumer brand experience preferred
What We're Looking For
- Strong ownership mindset
- Excellent execution and follow-through
- Problem-solving attitude
- Ability to work in a fast-paced environment
- Willingness to learn and grow with the company
Location
Full-time, in-office role near Kudlu Gate Metro Station, Bangalore.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon