Business Development Manager

Requirements:

 4–8 years of social media experience, preferably in the fashion/women's apparel industry.

 Strong understanding of women's fashion, styling, and retail trends.

 Proficiency in social media management tools and basic graphic design skills (Canva, Photoshop preferred).

 Excellent communication, writing, and storytelling skills.

 Highly creative with an eye for aesthetics, fashion sensibility, and attention to detail.

 Ability to multitask and meet deadlines in a fast-paced environment.

Skills:

 Experience with influencer marketing campaigns.

 Basic video editing skills (for Reels/short-form content).

 Fashion blogging, styling, or personal brand presence.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

We are seeking a motivated and detail-oriented Junior Backend Engineer to join our team. The role involves developing and maintaining backend systems using Django and Python, while also managing on-premises hardware and deployments. You will work closely with cross-functional teams to ensure our software is reliably configured, deployed, and maintained in an on-prem environment.

Key Responsibilities

Backend Development: Design, develop, and maintain backend services and APIs using Python (Django or Flask).

On-Prem Deployment: Install, configure, and manage software on on-premises hardware, including servers and networking equipment.

Database Management: Design database schemas, write efficient queries, and optimize data access layers (PostgreSQL, MySQL, etc.).

API Integration: Implement and maintain RESTful APIs and integrate with third-party services.

Troubleshooting & Debugging: Diagnose and resolve application and infrastructure issues to ensure high availability.

Version Control & CI/CD: Use Git for version control and contribute to continuous integration and delivery pipelines (GitHub Actions, Jenkins, etc.).

Security & Compliance: Work with the team to ensure software and infrastructure meet security and compliance requirements.

Documentation: Maintain clear, comprehensive documentation for your code, configurations, and on-prem deployment processes.

We are looking for a Customer Care Specialist who will be entrusted the following responsibilities

*Handle Customers Inbound And Outbound Calls.

* Solving day to day queries of parents and school admin .

* Explaining them About Products / Offers / Services as and when required

*Creating social media posts/contents and will be an integral part of the Digital Marketing team

Will be posted in a premiere school in Gurgaon who happens to be our client.

Qualifications : Graduate

Excellent English communication skills Verbal and Written

Our client DDB Mudra Group are one of India’s largest marketing communications networks. The Group’s promise ‘Unexpected Works’ comes alive in our partnerships with some of the world’s fastest-growing companies and most admired brands including Johnson & Johnson, Volkswagen, Pepsico, McDonald’s, TTK Prestige, Diageo, Unilever, Royal Enfield, Titan, Meesho, and Infosys. Our agencies include DDB Mudra, 22feet Tribal Worldwide, Mudramax, Interbrand, Track and TracyLocke.  

Our work has shone at many prestigious forums.  

• APAC Agency of the Year at Spikes Asia 2022 with consecutive Grand Prix wins in the last three years. 
• Asia's #1 creative agency by WARC Rankings 2021. 
• India’s Agency of the Year and #5 in Asia according to Campaign Brief’s ‘The Work 2021’. 
• 2 at Kyoorius 2021. 
• One of the only two Indian agencies to bring home a Cannes Gold in 2021. 

One of the Top 20 most effective and creative agencies in the world by Effie Index 2020Our unwavering commitment to diversity and inclusion as one of the company’s key pillars for growth is seen through marquee initiatives like ‘The Phyllis India Project’ which creates a community of women leaders, and ‘Open Pride’ that fosters an inclusive and engaging work environment for the LGBTQIA+ community & allies. The Group was awarded Silver at IWEI’s Top Employers 2020 for the LGBT+ community. We are also four-time Gold winners of the Talent Development Program of the Year at the Campaign South Asia Agency of the Year Awards. 
http://ddbmudragroup.com/" target="_blank">http://ddbmudragroup.com/ 

Key responsibilities & Deliverables:

 
Candidates with extensive Drupal experience please apply!

• Deeper understanding and working experience in Drupal, WordPress, Laravel or CodeIgniter & NodeJS (Express JS).
• Analyze, design, code, debug, test, document & deploy applications
• Experienced in OOP and knowledge of design patterns
• Creating, using implementing and modifying Drupal/WordPress themes.
• Customize and tweak core, forms, modules and themes in Drupal/WordPress.
• Managing deployments of PHP and NodeJS projects with one or multiple developers across environments
• Hands-on experience in PHP, JavaScript, jQuery, SQL, Drupal, WordPress, Laravel or CodeIgniter, NodeJS (Express JS), MySQL, MongoDB.
• Exposure Experiences in application integration and web services technologies (REST, SOAP, XML, etc.) WebAPI
• Responsible and Reliable developer working against strict timelines and meeting on-time delivery goals.
• Deploying applications in AWS or GCP or Azure
• Must be a self-starter & be able to work with minimum supervision
• Should have capacity to solve complex business problems

Essential skills:

• Seeking 2+ years experienced PHP/NodeJS developer for long term employment.
• Must have, 2+ years’ experience working under Drupal, WordPress, Laravel or CodeIgniter, NodeJS (Express JS).
• Expertise in Drupal, WordPress, Laravel or CodeIgniter, NodeJS (Express JS), MySQL, Rest APIs and MongoDB.
• Good knowledge of Ajax, jQuery, HTML, Javascript, and CSS.
• Familiarity with source control systems such as Subversion, etc.
  Knowledge of Object-oriented concepts.
• Good to know about deploying applications in AWS or GCP or Azure
• Knowledge of REST/SOAP Web services.
• Knowledge of AngularJS or React JS is a big plus.
• Good to have certification under any CMS or Framework.
• Proficient in the maintenance and administration of applications.
• Experience integrating open source and third-party applications into existing applications.
• Results-oriented, reliable, and able to work under pressure.
• Ability to communicate technical ideas to business users and other teams.
• Ability to both collaborate with team members and work independently.
• Eager to embrace current and emerging web technologies

Regards,
Namrata Shukla.

At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters.  We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 rides per day in the next 4 years in a profitable and sustainable manner.

We're looking for people who are passionate about creating great Android applications.
You've been around for a few API levels and you know how to delight Android users. You’ve got an eye for the beautiful Android design our users expect and an attention to detail down to the very last dpi. You know your way around the View hierarchy and are eager to partner with Product and Design to craft efficient, performant, and delightful user experiences. You like building for the long term and value patterns and structures that allow for maximum flexibility in a constantly evolving product.

You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/

What you should have:

• At least three years of engineering experience, a large portion of which in a team environment
• Bachelors/Masters degree in Computer Science, Engineering, or a related subject.
• Strong computer science fundamentals: data structures, algorithms and programming languages
• Experience working closely with product teams, designers, and other developers to create a truly delightful mobile experience
• Familiarity with design concepts and constraints on mobile platforms.
• Extensive understanding of Android framework components and their respective lifecycles
• Experience developing highly performant Kotlin code and view layouts and the ability to diagnose performance bottlenecks
• A disciplined approach to development, testing, documentation and code structure in a team environment
• Familiarity with the Android tool ecosystem for development, testing, debugging, and performance benchmarking
• An excellent understanding of best practices for concurrency and threading
• MVVM design architecture pattern for android.

Preferred skills:

• Open Source contributions & participation in programs like Google Summer of Code are a plus.
• Have published one or more Android apps on the Play Store.
• Dependency injections: Dagger, Koin.
• Multi-threading and coroutines in Kotlin/Rxjava.

(Job Code: BNSAN1)

No of Positions: 2

Purpose of Position:

Requirements management is one of the core skills of business analysts. Developing technical solutions to business problems, or to advance a company’s sales efforts, begins with defining, analyzing and documenting requirements. Managing requirements at the project level can help fulfill business needs. Skilled business analysts also use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment

Accountability:

The Business Analyst is directly accountable to the VP of Operations. The Business Analyst will undergo a yearly performance appraisal.

Duties and Responsibilities:

1. Lead Role:

• Assisting with the business case

• Planning and monitoring

• Eliciting requirements

• Requirements organization

• Translating and simplifying requirements

• Requirements management and communication

• Requirements analysis

1. Responsibilities:

• Implementing advanced strategies for gathering, reviewing and analyzing data requirements

• Prioritising requirements and create conceptual prototypes and mock-ups

• Mastering strategic business process modelling, traceability and quality management techniques

• Applying best practices for effective communication and problem-solving

Qualifications and Skills:

Becoming a successful business analyst takes core business skills and specialized knowledge that will advance a firm’s objectives, and contribute to its remaining competitiveness in a complex economy. Business analysts are typically required to assess and validate their activities and to determine if a solution has fulfilled the requirements and achieve the business benefits in areas of workflow & customer relationship management.

1. Written and verbal communication, including technical writing skills

1. Understanding of systems engineering concepts

1. The ability to conduct cost/benefit analysis

1. Business case development

1. Modeling techniques and methods

1. Leadership Skills

1. Excellent math and organizational skills

1. Professional, courteous and positive manner

1. Ability to set priorities and manage multiple task functions simultaneously