Lead Generation

Job Description – Business Process Manager

Position: Full-Time

Location: Work from Office Role at Phase 8 Mohali Punjab

About the Role

We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.

• Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.
• Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
• Ensure process compliance and quality control across teams.
• Implement basic performance metrics (KPIs/SLAs) to track efficiency.
• Support team training to ensure adoption of new processes.
• Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.
• Strong skills in process design, documentation, and standardization.
• Good communication and change management abilities.
• Knowledge of tools for workflow and operations management is a plus.

We are looking for a Creative Script Writer with a strong background in advertising to join our content and marketing team. This role requires someone who deeply understands the product/brand, can identify its USP, and is skilled in storytelling, emotional hooks, and creating content that sells.

Key Responsibilities:

1. Understand the product/brand deeply — study features, pain points, and identify the USP before beginning script development.

2. Collaborate with internal teams to ideate concepts and campaign directions based on product insights and target audience.

3. Write compelling, original scripts for digital ads, reels, product explainers, and branded videos.

4. Adapt scripts to different tones and formats—emotional, witty, voiceover-based, dialogue-driven, etc.

5. Develop engaging content that reflects the brand voice while addressing key marketing challenges.

6. Provide support during video shoots to maintain script intent and flow.

Requirements:

1. 2–5 years of scriptwriting experience in advertising or branded content is mandatory.

2. Strong portfolio showcasing ad films, branded content, and short-format video scripts.

3. Excellent storytelling and visual writing abilities.

4. Familiarity with marketing objectives and performance-driven content.

5. Strong understanding of video-first platforms and social media storytelling.

6. Ability to work under tight deadlines while maintaining high creative quality.

7. Excellent command of English and Hindi

MCS is seeking a meticulous and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience in quality assurance or quality control, preferably in a similar industry.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

• Deliver full-cycle Tableau development projects, from business needs assessment and data discovery, through solution design, to delivery to client.

• Enable our clients and ourselves to answer questions and develop data-driven insights through Tableau.

• Provide technical leadership and support across all aspects of Tableau development and use, from data specification development, through DataMart development, to supporting end-user dashboards and reports.

• Administrate Tableau Server by creating sites, add/remove users, and provide the appropriate level access for users.

• Strategize and ideate the solution design. Develop UI mock-ups, storyboards, flow diagrams, conceptual diagrams, wireframes, visual mockups, and interactive prototypes.

• Develop best practices guidelines for Tableau data processing and visualization. Use these best practices to quickly deliver functionality across the client base and internal users.

• Degree in a highly-relevant analytical or technical field, such as statistics, data science, or business analytics.

· 5+ years as a Tableau developer and administrator.

· Extensive experience with large data sets, statistical analyses, and visualization as well as hands-on experience on tools (SQL, Tableau, Power BI).

· Ability to quickly learn and take responsibility to deliver.

Sr Enterprise Software Architect with Cloud skills and preferably having either a GCP Associate or Professional Certification.

The requirement is to understand existing Enterprise Applications and help design a solution to enable Load balancing & Auto Scaling the application to meet certain KPIs.

Should be well versed with

1. Designing and Deploying Large enterprise software in Cloud
2. Understands Cloud fundamentals
3. DevOps & Kubernetes
4. Experience deploying cloud applications and monitoring operations
5. Preferably Google Cloud
6. Associate or Professional Certification.

• Lead the engineering effort across projects 
• Interface with key stakeholders and apply your technical proficiency across different stages including Application Architecture, Design and Development
• Understand client's business requirements and be able to map them to technology solutions and make them work
• Design and build modern solutions informed by a deep understanding of cloud architecture and how distributed systems operate at scale
• Provide regular support and guidance to teams on complex coding, issue resolution and execution 
• Establish and enforce best development and engineering practices including QA and DevOps
• Lead and manage your own team, but also get down to coding, testing, and designing solutions as and when needed
• Communicate effectively with teams, clients and business leaders within the company

• Minimum 6+ years of experience designing and building full stack applications using UI frameworks like Angular, React or Vue.JS and backend frameworks like Node.JS/ExpressJS or Python/Django/Flask or Laravel/Yii2/Symphony
• Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
• Strong knowlegde of cloud and distributed systems (AWS, GCP, Azure). Cloud certifications would be an added advantage.
• Deep knowledge of relational databases, SQL and NoSQL databases. Experience with Graph databases like Neo4j is desirable.
• Proficient in Git and CI-CD frameworks
• Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
• Ability to work in an agile environment

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.