Business Development - International Market (FRESHERS)

About Us: BikeFixUp offers high-quality bike repair and servicing, with doorstep solutions for customers' convenience. We pride ourselves on expert service and customer care, providing fast, reliable, and transparent motorcycle services.

Job Summary: As a Customer Support Executive, you will be the first point of contact for customers seeking assistance with bike servicing and repairs. You will provide excellent support via phone, email, and chat, addressing customer inquiries, booking services, resolving issues, and ensuring a smooth experience for our customers.

Responsibilities:

• Respond to customer inquiries regarding services, booking appointments, and service-related issues.
• Assist customers in scheduling repair and maintenance appointments, including doorstep services.
• Provide real-time updates and status tracking of service requests.
• Handle complaints, escalate issues when necessary, and resolve customer concerns promptly.
• Process payments and provide support for online and offline transactions.
• Maintain knowledge of our services, policies, and procedures to provide accurate information.
• Support the team with feedback and suggestions for improving customer service experiences.
• Ensure high levels of customer satisfaction by providing timely and professional assistance.

Skills & Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple customer inquiries simultaneously.
• Familiarity with customer service software and ticketing systems is a plus.
• Previous experience in customer service or support roles is preferred.
• Empathy, patience, and a customer-first attitude.

Why Join Us:

• Work in a fast-growing, customer-centric environment.
• Opportunities for career growth and development.
• A chance to make a real impact on customer satisfaction.

Roles and Responsibilities:

1. Create interest in Metapercept solutions through social media, mail outreach, LinkedIn, and other channels.
2. Generate leads and appointments, contacting potential clients to establish rapport and arrange meetings.
3. Planning and overseeing new marketing initiatives.
4. Help drive revenue within targeted accounts.
5. Meet annual growth targets.
6. Provide ongoing opportunity forecasting.
7. Promote a high level of customer satisfaction.
8. Researching organizations to find new opportunities.
9. Developing goals for business growth and ensuring they are met.

Required Abilities:

• Highly motivated and have a hunter mentality.
• Excellent listening, writing, and communication skills.
• Ability to flourish with minimum guidance, be proactive, and handle uncertainty.

·       Lead generation and developing new business for your assigned territory.

·       Educating the clients about new media and convincing them to advertise their product using Eco-friendly media.

·       Scheduling meeting with prospective clients and drive them for generating business.

·       Handling sales process end to end from pitching to client retention.

·       Candidate shall be well aware of retail and corporate clients in the assigned territory.

·       Develop a thorough understanding of key client’s needs and requirements and preparing customized solutions.

·       Negotiating contracts with clients and meeting established deadlines for the fulfillment of each client's long-term goals.

·       Playing an integral role for the effective on-boarding of new clients.

·       Dealing with clients and efficiently handling their queries.

·       Serve as contact point for key customers and internal teams.

·       Suggest solutions that answer client needs and wants.

·       Demonstrating good communication, presentation, selling and deal closing skills.

·       Driving Business for the company and client retention will be the core expertise.

1. Excellent communication skills.
2. They should be able to handle inbound calls
3. They must have to provide training to customers.
4. They need to provide Technical help IN software to customers.
5. They must be able to solve problems to clients by calls via emails.
6. Excellent understanding of excel, pages, word, number & Keynote.

We're seeking a full-time, in-house employee to write Search Engine Optimized Website Content and social media. The ideal candidate must be able to write according to the language of different industries our company handles. Knowledge of writing articles, blog posts, press releases, website content pertaining to digital media.

1. Should know social media design.

2. Should have attention to detail (very important).

3. Must have knowledge of Photoshop, Figma/Adobe XD, Illustrator, Canva, After Effects, etc.

4. Must know how to use graphic design software and work with a wide variety of media.

5. Must have basic knowledge of layouts, typography, line composition, color, and other graphic design fundamentals.

6. Graphic design major preferred.

7. Experience with InDesign, Adobe Photoshop, and Illustrator.

8. Strong creative and analytical skills.

9. Compelling portfolio of graphic design work.

• Candidates will be responsible to conduct workshops on 3D printing and designing in education institutions
•  Candidate will be resposible to develop educational content on 3D printing and 3D designing
• Candidate will be responsible to train clients on usage of 3D printers