Business Development - International Market (FRESHERS)

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

• Call existing and prospective clients for property records.
• Manage and update property details in CRM.
• Maintain records of communication done with Clients into CRM.
• Maintain and update listings of available properties on the Real Estate websites.
• Manage the entire property database.

Job Details:

 Generate potential client leads by contacting investors and wealth professionals that have communicated interest in evaluating MProfit’s products

 Follow up with potential client leads as a point-of-contact to address their requirements, schedule online demos and provide assistance to help them evaluate MProfit products seamlessly

 Follow up with new clients to ensure a smooth post-sales client onboarding experience

 Follow up with existing clients regarding client feedback, subscription renewals and issue resolution

 Work with MProfit Support Team regarding assignment of client support requests and communication of client feedback

Job Requirements:

 Candidate with 0-2 years of experience

 Excellent verbal and written communication.

 Fluency in English and Hindi; knowledge of other languages is a plus

 Graduate with excellent academic results with good logical thinking

 Proficiency with Microsoft Office products such as Excel and Word

 Knowledge of multiple languages is an added advantage

Job Title: Business Development Associate.

Experience: 0-1 Years

Job Location Flexible [Work from anywhere in india/Remote WFH]

Selection process: HR Round followed by Group Discussion and Sales Manager Round.

Qualification : 12+Diploma OR Any Graduation

Salary Offered: As per industry standard.

About UAI Autoworks Pvt Ltd.

UAI Autoworks is a tech enabled car servicing, repairing and detailing platform providing 24*7 minor

repair service and road side assistance. Were we also provide a annual subscription to the customers

with a monthly car diagnosis covering the full car. We also have the best detailing studios to give cars a

new look.

About the role

We’re seeking a qualified Sales Associate to sell Annual Car Subscription products that our

customers have grown to rely on. The Sales Associate will utilize their skills to generate high-quality

leads, build a strong

relationship with customers, and close deals. The ideal candidate will be a quick learner with strong

negotiating skills and demonstrate the ability to showcase our offerings compellingly.

Role details (please read)

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role.

Working days: 6 working days with 1 day-off which may be during the week.

Shifts: 10:30 am - 7:30pm.

Mandatory Language: English and Hindi.

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed.

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Qualifications

● Proven track record of exceeding targets as a Sales Associate, atleast 1 year of experience in Sales.

● Overall experience must not be more than 4 years.

● Fluency in English and Hindi, ability and willingness to deliver in a high-pressure environment.

● Excellent communication, interpersonal, problem-solving, presentation, and organizational skills.

● Comfortable with exceeding work timing based on process need.

● Graduation or 2 years diploma with 12th pass.

● Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ), and PowerPoint.

● Immediate joiners are preferred.

A campus ambassador is our brand ambassador in their college, and they will be responsible for 

• Increasing brand awareness in their campus by increasing users on our platform
• Increase social media presence of our company in their college campus by helping us find new subscribers and followers as well as events on our posts
• Organizing seminars and webinars on their college campus
• Indulge in active sales

• Consistently embarking an excellent first impression on call, delivering exceptional customer experience
• Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
• Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
• Contacting prospective clients / existing customers to inform them about the product using scripts
• Accurately record details of communication with customers
• Developing and sustaining solid relationships with customers to encourage repeat business
• Answer questions about product features in an engaging manner
• Answer all customer questions honestly and accurately
• Using sales scripts drive sales and respond to customer objections
• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

We're seeking a full-time, in-house employee to write Search Engine Optimized Website Content and social media. The ideal candidate must be able to write according to the language of different industries our company handles. Knowledge of writing articles, blog posts, press releases, website content pertaining to digital media.