Operations Trainee at TWF Flours · Noida · 0 - 5 years · ₹3L - ₹4L / yr · Raised funding · Posted 16 Oct 2023
Key Responsibilities:
Coordinating Production:
- Collaborate with cross-functional teams to ensure timely and efficient production processes.
- Monitor production schedules, material availability, and resource allocation to meet
- production targets.
- Identify areas for process improvement and implement solutions to enhance productivity.
Managing Dispatch:
- Oversee the coordination of product deliveries and shipments to ensure accurate and timely dispatch.
- Liaise with logistics partners and carriers to optimize delivery routes and minimize delays.
- Address any issues related to dispatch and provide effective solutions.
Managing Customer Support (Logistics and Orders):
- Handle customer inquiries and concerns related to logistics, orders, and deliveries.
- Work closely with customer support teams to resolve issues promptly and maintain high levels of customer satisfaction.
- Provide customers with accurate information about order status, tracking, and delivery times.
Managing Vendors:
- Establish and maintain positive relationships with vendors and suppliers.
- Collaborate with procurement teams to ensure timely and cost-effective sourcing of
- materials and services.
- Negotiate terms and contracts with vendors to achieve favorable terms for the company.
Managing Inventory:
- Monitor inventory levels and coordinate with relevant teams to ensure adequate stock availability.
- Implement inventory control measures to minimize stockouts and excess inventory.
- Analyze inventory data to make informed decisions about reorder points, stock replenishment, and inventory optimization.
Benefits:
- Comprehensive training in operations management practices.
- Opportunity to learn from experienced professionals in the field.
- Fast-track career growth within the organization.
- Exposure to diverse projects and responsibilities.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Description
This is a full-time on-site role located in Bengaluru for a Warehouse & Dispatch Executive specializing in D2C Operations. Responsibilities include overseeing daily warehouse operations, managing dispatch and logistics, coordinating with internal and external stakeholders, ensuring accurate and timely deliveries, and maintaining compliance with operational standards. The role also requires efficient handling of customer queries related to deliveries, ensuring prompt resolution to maintain a high level of customer satisfaction.
Qualifications
- Proficiency in Dispatching and understanding logistics processes
- Strong Customer Service and Customer Satisfaction skills
- Excellent Communication and Phone Etiquette skills
- Organizational and time-management skills for managing operations efficiently
- Ability to work collaboratively with teams and external partners
- Prior experience in warehousing or dispatch operations is preferred but not mandatory
- Basic understanding of inventory management systems is a plus
Key Responsibilities
- Maintain accurate inventory records and stock levels
- Pick, pack, and dispatch daily orders
- Process and schedule orders via Shopify and Shiprocket
- Coordinate with courier partners for pickups and deliveries
- Track shipments and resolve delivery issues
- Manage returns and ensure proper inventory reconciliation
- Maintain warehouse organization and hygiene
Requirements
- 1–2 years experience in D2C / e-commerce operations
- Hands-on experience with Shopify and Shiprocket
- Basic understanding of inventory management
- Detail-oriented and reliable
- Comfortable with daily in-office work
Responsibilities
Inventory & Stock Management
• Maintain accurate and up-to-date inventory records for:
• Fabrics (raw materials)
• Readymade sarees
• Artwork products
• Bulk stock
• Returns and exchanges
• Track fabric consumption against confirmed orders and production plans
• Record and monitor all stock movements, including inward, outward, damaged, returned, and
exchanged items
• Ensure minimum stock levels are maintained and proactively raise replenishment alerts
• Coordinate with the Supply Chain team to ensure timely availability of fabrics and materials
Dispatch & Order Coordination
• Coordinate closely with the Dispatch team to ensure timely and accurate order fulfillment
• Act as the primary point of coordination between Dispatch and Customer Care teams
• Share real-time updates on dispatch status, shipment tracking, and delivery timelines
• Support resolution of dispatch-related issues, including delays, RTOs, returns, and exchanges
• Ensure all customer-facing information related to orders and inventory is accurate and consistent
Customer Support & Issue Resolution
• Assist the Customer Care team with order status inquiries and dispatch-related concerns
• Coordinate with internal teams to resolve customer complaints related to inventory or dispatch
• Ensure smooth closure of customer issues with proper documentation and follow
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon