Business Development Executive

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

Profile: Sr.Technical Content writer 

Experience : 4.0 Years +

keyskill: tech writing resource – for writing customer-facing documentation – online manuals, release notes etc"

Required Expertise

• 4 to 6 years of experience as a Technical Writer or Software Documentation.
• Learning/understanding the documentation tools and process.
• Determine the needs of end users of technical documentation.
• Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Research, design, illustrate, revise, edit, and write high-quality documentation.
• Re-writing existing documents with proper standards.
• Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation.
• Preparing easy-to-understand Online Help, User Manual, and other User Documentation.
• Assisting in preparing templates, preparing/formatting Word documents, power point presentations in accordance with prescribed organization standards.
• Create tutorials to help end-users use a variety of applications.
• Prepare articles, and blogs, to promote software applications.

Thanks & Regards

Please note this will be a night shift job.

We seek an ambitious and energetic Business Development Manager to help us expand our clientele. You will be at the front of the company and be dedicated to creating and applying an effective sales strategy. Your goal will be to drive sustainable financial growth by boosting sales and forging strong relationships with clients.

Job Description:

1. To connect with qualified leads from SDRs and your contribution.

2. To establish trust and comfort with the prospect.

3. To understand the requirement of a prospect and to frame that requirement into specifics.

4. Work with BA to document and break the requirement into modules and features.

5. Work with the tech team to gather solution approach and estimation.

6. To consult the prospect on the solution approach.

7. To work with BA to prepare proposal and scope document.

8. To work on contract documents and initiate projects.

9. Develop a growth strategy focused both on new business generation and customer satisfaction

10. Conduct research to identify new markets and customer needs

11. Promote the company’s products/services, addressing or predicting clients’ objectives

12. Keep records of sales, revenue, invoices, etc.

13. Provide trustworthy feedback and after-sales support

14. Build long-term relationships with new and existing customers

Desired Candidate Profile

1. Should have a keen interest in IT products and services.

2. Should understand the IT industry and current trends and practices.

3. Should be a thought leader to provide informed and useful suggestions to prospects.

4. Should be able to comprehend a vague requirement and frame it into a quantified requirement.

5. Should have very good negotiation skills to negotiate not only on price but also on ideas, suggestions, and rebuttals.

6. Should have excellent communication skills.

7. Should have good general knowledge to connect with prospects and establish connections.

8. Should be highly driven by targets.

Looking for a strong candidate good in technical skills and communication.
*Must have Min 3 years experience in Domestic  / Internation IT OR Non-IT Staffing.

*Should have Min 3 years experience working in Contract hire, Permanent positions.

*Must have Min 1 to 2 years experience working product hiring
We need a Recruiter with strong sourcing capability to handle volume hiring. Should have experience in Services & Technical OR Non-Tech Hiring.

*Ready to join immediately.

• Java/J2EE, Spring, Spring Boot, REST, JSON, Micro Services, 12 Factor Apps, Apache.
• Strong understanding of microservice architecture
• Ability to design, develop and implement scalable, elastic microservice based platforms.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Performs hands on coding using Java/J2EE & unit testing.
• Contribute to the Design and develop high quality software for large scale Java/Spring Batch/Micro-service Applications.
• Proficiency in the following general areas: Java (Java 1. 7/Java 1. 8), Spring Framework, Jenkins, Gradle, and GitHub.
• Experience with RESTful services, Rabbit MQ, JSON, Unix Scripting, and Hadoop is a plus.
• Core development experience in large scale enterprise Java applications using Spring Framework.
• Experience in SQL (DB2 & SQL databases)
• Strong knowledge and experience on Nginx as APIM tool Solid experience in coding and creating APIs.
•  Expertise in WSDL, XML, XSLT, JSON, XPATH and Gateway scripts
• Provide front line support for Nginx related problems by being involved in troubleshooting, root cause analysis and appropriate secure integration recommendations.
• Installation of Nginx API Gateway as per need.
• Experience in Containers and Kubernetes.
• Good linux and administration skills
• Experience on API Orchestration/Mediation/Protocol Bindings and transformation knowledge on disparate message structures
• Design, develop and implement API proxies using OpenAPI specification Analysing logs and trace for errors and exceptions Manage and publish content in Developer portal Security implementation using OAUTH, SAML, CORS 
• Must Have Knowledge of API development and its technologies.

Location: Remote Working

** Preference will be given to immediate joinee