Business Development Executive

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title : Technology Project Manager – Banking Domain

Experience : 8+ Years

Location : Gurgaon (On-site)

Job Type : Full-time

Job Summary :

We are looking for an experienced Technology Project Manager to lead digital transformation projects in the banking sector.

The role involves managing complex projects, cross-functional teams, and senior stakeholders using both Agile and Waterfall methodologies.

Mandatory Skills : 8+ Years of IT project management, banking domain expertise, Agile & Waterfall methodologies, stakeholder management, budget & risk handling, Excel & PowerPoint proficiency, banking regulations knowledge, and experience in digital transformation projects.

Requuired Mandatory Skills :

• 8+ years of IT Project Management experience.
• Strong knowledge of banking products (loans, deposits, payments, trade finance).
• Experience with Agile (Scrum/Kanban) and Waterfall project delivery.
• Proven success in stakeholder management and vendor coordination.
• Strong budget management and risk mitigation skills.
• Excellent Excel and PowerPoint proficiency.
• Hands-on experience in technology transformation projects.
• Knowledge of banking regulations and compliance.
• Ability to act as a Scrum Master when required.

Business Development Manager – Full-Time

Location: On-site

Work Days: Monday to Friday

Experience Required: Minimum 3 years in Business Development/Sales

Education: Bachelor’s degree in Business Administration, Marketing, IT, or a related field

Job Overview

We are seeking a dynamic and results-driven Business Development Manager to join our team. In this key role, you will be at the forefront of driving revenue growth by identifying new business opportunities, building strong client relationships, and promoting our services with a strategic, client-focused approach.

The ideal candidate is a self-motivated professional with a proven sales background and excellent communication skills. You will help us reach our growth targets by creating effective sales strategies, expanding our client base, and delivering top-notch service.

Key Responsibilities

• Develop and execute sales strategies to achieve business targets for IT products, software, and services.
• Identify, qualify, and pursue new business opportunities through lead generation, networking, and market research.
• Build and maintain strong relationships with key clients, decision-makers, and stakeholders.
• Manage the entire sales cycle: prospecting, presentations, negotiations, closing, and account management.
• Lead and mentor the sales team, ensuring they meet individual and team targets.
• Collaborate with marketing and technical teams to create effective proposals and customized solutions.
• Conduct market analysis to identify trends, competitor activities, and customer needs.
• Prepare sales reports, forecasts, and performance analysis for management review.
• Represent the company at client meetings, industry events, and conferences.

Required Skills & Qualifications

• Minimum 3 years of proven experience as a Business Development Manager, Sales Executive, or a similar role.
• Demonstrated track record of achieving sales targets and driving business growth.
• Strong knowledge of the local and regional market landscape.
• Excellent verbal and written communication skills in English.
• Strong negotiation, interpersonal, and relationship-building abilities.
• Excellent time management, strategic planning, and organizational skills.
• Bachelor's degree in Business Administration, Marketing, Sales, or a relevant field is mandatory.
• Experience in customer service is an added advantage.

Why Join Us?

• Competitive salary and performance incentives
• Opportunity to work with an innovative and growing company
• Professional development and growth opportunities
• Collaborative and supportive work environment

Job Types: Full-time

Experience:

• total work: 3 years (Required)

Work Location: In person

Responsibilities:

1. Candidate Sourcing:

• Utilize various recruitment channels to source potential candidates, including online job boards, social media, referrals, and professional networks.

• Review resumes and applications to identify qualified candidates who meet the position requirements.

• Conduct initial screening interviews to assess candidate suitability and gather relevant information.

2. Placement Coordination:

• Collaborate with hiring managers to understand their staffing needs and develop job descriptions and specifications.

• Coordinate interview schedules and facilitate communication between candidates and hiring managers.

• Manage the placement process, including conducting background checks, reference checks, and pre-employment assessments.

• Ensure timely feedback to candidates regarding their application status and assist in making job offers.

3. Onboarding Support:

• Assist with new hire onboarding, including collecting and verifying employment documents, conducting orientation sessions, and facilitating the completion of necessary paperwork.

• Coordinate with relevant departments to ensure new employees have the necessary resources and equipment on their first day.

• Serve as a point of contact for new hires during their initial period, addressing their queries and providing support as needed.

4. Recruitment Administration:

• Maintain accurate and up-to-date candidate records in the google sheets or HR database.

• Prepare recruitment-related reports and metrics for HR management and hiring managers.

• Contribute to the continuous improvement of recruitment processes, suggesting and implementing enhancements where appropriate.

• Stay updated on industry trends and recruitment best practices to enhance the efficiency and effectiveness of the placement process.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).

• Previous experience in HR recruitment, placement coordination, or talent acquisition is preferred.

• Strong interpersonal and communication skills, both written and verbal.

• Excellent organizational and time management abilities.

• Ability to maintain confidentiality and handle sensitive information.

• Attention to detail and accuracy in handling candidate and employee data.

• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HR software applications.

Note: The job description 

Kognitos is a cutting-edge automation platform that combines the power of Generative AI and Natural

Language Processing (NLP) to provide a conversational and intuitive experience for business users. As a

fully serverless, SaaS automation platform, Kognitos enables users to build, manage, and execute

automations in natural language, with the ability to process and understand domain-specific language.

Kognitos provides a detailed auditable view of its runs, allowing users to gain insights into why an action

happened or what might have gone wrong in case of an exceptional situation. Additionally, Kognitos's

conversational exception handling, powered by Generative AI, allows for quick and easy resolution of

unexpected system errors or business exceptions.

Responsibilities:

- Develop and maintain the backend infrastructure for our applications using Python and AWS Serverless

technologies.

- Collaborate with cross-functional teams to design and implement scalable and robust systems, including

microservices and cloud-based architectures.

- Ensure the reliability, scalability, and performance of the backend systems through monitoring and

optimization.

- Create and maintain database schema and queries to support the application features.

- Write unit and integration tests for the backend code and ensure code quality through code reviews.

- Continuously improve the software development process by incorporating best practices and modern

software development methodologies, such as Agile, DevOps, and CI/CD.

- Investigate and troubleshoot production issues and provide timely solutions to minimize downtime and

ensure smooth operations.

- Participate in architectural discussions and contribute to the development of technical solutions and best

practices.

- Stay up to date with the latest technologies and trends in software development and recommend

improvements to the technology stack to increase efficiency and scalability.

- Work in a fast-paced, collaborative environment with a focus on delivering high-quality software that

meets customer needs.

Required Experience/Skills:

- B.S. or higher degree in Computer Science/Engineering or similar field or equivalent work experience

- 4-20 years of industry experience (or equivalent)

- Proficient in Python programming language

- Experience with modern software development practices and methodologies, including Agile, DevOps,

and Continuous Integration/Continuous Delivery (CI/CD).

- Experience with large-scale distributed systems, microservices, and cloud-based architectures.

- Strong understanding of software design patterns, algorithms, data structures, and database technologies.

- A natural problem solver, with the ability to identify problems and lead the development of a solution.

What you need to have:

• 2-5 years of relevant work experience ideally in a fintech/payments/E-commerce/ tech environment with strong growth and analytics background
• 2+ years experience in maintenance & management of CRM platforms (customer.io/CleverTap experience is required)
• MBA or equivalent post-graduation, with at least two years of experience in digital marketing in B2C company
• Strong understanding of advertising tools like AdWords, Facebook Business Manager, Adobe AdCloud.
• Experience with/understand fundamentals of brand building and marketing i.e. audience mapping, positioning, media planning/media mix etc.
• Excellent written and verbal communication skills
• Prior startup experience is a plus    

• 6-8 years’ Digital analytics implementation experience with Google Analytics experience
• Expertise in Google Analytics Tag implementation using Tealium and Google Tag Manager or similar tools like Ensighten, Adobe Launch. Ability to Implement, Manage different tools/extensions in Tag Management System
• experience any other debugging tool - Omnibug, ObservePoint, or any other debugging tool
• Understanding of TMS architecture & functioning
• Intermediate to advanced JavaScript skills
• Experience with HTML and CSS selectors (preferably JQuery)
• Understanding of TMS architecture & functioning

What You Will Do:

• Your primary focus will be to implement responsive & high-quality UI and reusable code for CoinSwitch platform, with a particular focus on performance.
• You will help translate requirements and mockups into fully functioning features using frontend technologies.
• You will ensure the technical feasibility of UI/UX designs while maintaining high quality standards.
• You will collaborate timely with designers, product managers and own the front-end layer.
• You will constantly look for optimizing applications to handle high scale.
• You will keep yourself updated with the latest web technologies coming up in the market and suggest ways to implement it in our system.

What You Should Have:

• You should have 5+ years of extensive experience in Javascript.
• You should have 3+ years of experience in ReactNative based Android and IOS apps.
• You have experience writing clean, modular, object- oriented and optimized scripts.
• You are aware of Javascript design patterns and can architect a fairly complex UI.
• You have experience building a product using a mainstream library or framework (ReactNative ecosystem preferred).
• You keep pace with the ever-changing specs of cutting edge front-end technologies.

Good to Have:

• Prior experience working with fin-tech companies

At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner.

You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/

Role & Requirements

• 2+ year experience in application development
• ability to write efficient SQL queries and design schemas for relational databases
• good knowledge of operating systems and networking concepts
• experience in using and understanding code from Open Source
• experience with implementing best software engineering practices like version control with git, code reviews, writing unit-tests, writing readable code
• experience with Python and Django is a plus.
• inclination towards researching new technologies and adapt them to solve challenges we face

We look for engineers who

• Are committed to their growth and learning
• care about working in and building a strong engineering culture
• want to take significant ownership and decision making power
• want to make an impact in the real world while working with a great team in a hyper-growth environment