Virtualization Expert

Mandatory (Experience 1): Must have 6+ years of relevant experience in customer-facing Customer Success / Account Management / Implementation roles.

Mandatory (Experience 2): Must have 3+ years of hands-on experience supporting enterprise customers in North America and/or Europe

Mandatory (Experience 3): Must have owned end-to-end enterprise customer implementations, including discovery, onboarding, integrations, go-live, and stabilization.

Mandatory (Experience 4): Must have experience working with CXO / VP / Director-level stakeholders as primary points of contact (POCs) for enterprise accounts.

Mandatory (Experience 5): Must have managed enterprise accounts with ACV / ARR of at least USD 40K+, and owned commercial outcomes such as renewals, expansions, upsells, and retention (NRR).

Mandatory (Experience 6): Must have worked in B2B SaaS companies with complex technical products

Mandatory (Experience 7): Must have a conceptual understanding of SaaS architecture and APIs, with the ability to troubleshoot workflows and coordinate closely with engineering and product teams (hands-on coding not required).

Mandatory (Compensation): Candidate's Current CTC should not be less than 27 LPA.

Interested Candidates can apply on below link : https://idreamcareer.keka.com/careers/jobdetails/79881

We are looking for a dynamic and driven Sales & Operations Manager to lead both pre- and post-sales processes for our Counselling as a Service (CaaS) business line. This role is pivotal in ensuring seamless coordination between clients, internal teams, and our career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success.

Key Responsibilities

🔹 CaaS Sales (Pre-Sales & Closures):

• Drive end-to-end sales cycles – from client engagement, need identification, proposal creation to closure

• Collaborate with the Business Development team to convert qualified leads into long-term partnerships

• Understand client objectives and map offerings to deliver tailored career guidance solutions

🔹 CaaS Post-Sales Operations:

• Lead client onboarding and post-sales documentation

• Coordinate deployment of career guidance product for individual counsellors

• Monitor program delivery, timelines, and quality of service

🔹 Tech & Cross-functional Liaison:

• Coordinate with the tech team for deployment, issue resolution, and feature feedback

• Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement)

🔹 Counselor Engagement:

• Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements

• Track counselor performance, share feedback loops, and build a culture of responsiveness.

What We’re Looking For

• 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries

• Strong project management and multi-stakeholder coordination skills

• Excellent communication and presentation skills

• Ability to work in a fast-paced, outcome-oriented environment

• Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems

Nice to Have

• Exposure to career guidance, education, or school/college ecosystem

• Prior experience managing freelance/contractual teams or communities

Why Join Us?

At iDreamCareer, you’ll be part of a mission to democratize career guidance for millions. This role gives you an opportunity to shape the future of career decisions by blending data, technology, and human empathy.

Your responsibilities could include:

• Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
• Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
• Acting as a role model and always behaving in line with our company values
• Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
• Managing contractual budgets in line with financial targets
• Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
• Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements
• Ensuring contract required training and screening / vetting has been completed for all security staff
• Developing professional customer relationships, responding appropriately to customer requests and concerns
• Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
• Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
•  

Skills and experience

Ideally, we’re looking for people with

• A checkable personal history including periods of education, employment, travel and unemployment
• Prior experience of working in a similar operational management role , ideally within the security industry
• A valid security industry licence or accepted certificate of security competence
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organisational skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environmen

Job Responsibilities:

* Design, build, and maintain efficient, reusable, and reliable Java code

* Ensure the best possible performance, quality, and responsiveness of the applications

* Identify bottlenecks and bugs, and devise solutions to these problems

* Help maintain code quality, organization, and automatization

* Prepare the technical design of complex technology components

Mandatory Skills:

* Proficient in Java (JDK 1.7) or above JDK 8 preferable, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of concurrency patterns in Java

* Solid understanding of object-oriented programming along with various design and architectural patterns

* Hands on experience with Spring, Spring Boot, JUnit

* Familiarity with concepts of MVC, Microservices, RESTful

Job Responsibilities:

·       Assist the Security Manager in developing and implementing security policies and procedures.

·       Conduct regular security risk assessments and audits.

·       Monitor security systems, including firewalls, intrusion detection systems, and access controls.

·       Respond to security incidents and provide recommendations for remediation.

·       Assist in managing user access and authentication.

·       Provide security awareness training to employees.

·       Maintain and improve endpoint security solutions (e.g. antivirus, endpoint detection and response).

·       Collaborate with other departments to ensure security is integrated into all aspects of the organization's operations.

·       Stay up to date on the latest security threats and industry trends.

Qualifications and skills:

·       Bachelor’s degree in computer science, Information Security, or a related field.

·       4-5 years of experience in security-related roles.

·       Knowledge of security systems and protocols.

·       Familiarity with risk management frameworks.

·       Knowledge of compliance regulations and standards.

·       Excellent communication and interpersonal skills.

·       Strong analytical and problem-solving skills.

·       Ability to work independently and as part of a team.

·       Attention to detail and accuracy.

• Ensure processes used for system testing are adequate and appropriate 
• Develop manual test procedures 
• Work closely with the development team to ensure that Leica Microsystems products meet (and exceed) end-user expectations 
• Develop and maintain the system and user acceptance tests and scripts based on product requirements  
• Procure, create and manage test data required 
• Executing system and user acceptance tests and producing test logs and issue reports 
• Management of test coverage to ensure all requirements are adequately tested 
• Participate in troubleshooting and triaging of issues to generate root cause identification and resolution 

Our Expectations:  

• Bachelor of Engineering or Masters in software engineering / Informatics or equivalent. 
• Experience in device/embedded software testing 
• Experience of working in an Agile environment, testing user stories, and participating in SCRUM, sprint planning, and backlog review activities. 
• Excellent communication skills, fluent in verbal and written English. 
• Experience working with CI tools (ideally TeamCity). 

Nice to have / Ideally:  

• ISEB/ISTQB Foundation Certified tester. 
• Experience in medical device quality standards such as IEC 62304, ISO 13485, and ISO 14971. 
• 3-6 years of experience in testing medical device applications. 
• Experience working with teams across the globe. 
• Experience testing end-to-end applications that interact with hardware devices. 
• Experience in the Cybersecurity domain