Business Development Executive

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Work directly with the founder on high-priority, cross-functional problems across product, growth, operations, and strategy. This is not a passive or research-only internship. You will ship features, run experiments, automate workflows, and execute ideas quickly.

You will operate as a generalist and take ownership of projects end-to-end.

What you will do

• Assist founders with daily tasks, follow ups, notes & priorities
• Research markets, competitors, and opportunity areas
• Help build and maintain trackers for leads, meetings, follow-ups, and execution workflows
• Create sharp documents: summaries, reports, presentations, and process notes
• Identify gaps, fix inefficiencies, and improve how work gets done
• Take ownership of special projects that require both thinking + execution

Who This Role Is For

This role is a strong fit if you:

• Have built or tried to build something of your own (projects, startups, side hustles, communities)
• Want to start your own company someday
• Prefer ownership over instructions
• Are comfortable working with ambiguity and figuring things out without step-by-step guidance
• Enjoy fast-paced early-stage environments where priorities change often

Good to have (not a strict requirement)

• Basic coding or automation skills (JS/Python/No-code/Zapier/AI tools)
• Growth/SEO/content experience
• Experience working in early-stage startups or small teams
• Strong research and structured thinking skills

How We Evaluate

We value:

• Speed > perfection
• Shipping > planning
• Results > credentials

Resumes matter less than proof of work.

What you will gain

• Direct exposure to founder-level decisions and strategy
• Real ownership of projects
• End-to-end execution experience across product, growth, and ops
• Live production experience shipping real features and experiments
• Potential full-time offer based on performance

Who This Role Is Not For

This role may not be ideal if you:

• Prefer clearly defined tasks and structure
• Want a slow-paced or highly process-driven environment
• Are looking for a purely observational internship

Internship details

• Remote friendly
• Flexible hours (outcome-focused, not clock-based)
• Paid stipend (performance-based)
• Duration: 3–6 months

🔴 Profile: Java Developer

🔷 Experience: 2+ Years

🔷 Location: Mumbai

🔷 Mode: Immediate joiners preferred

✨ What we want:

✅ Core Java expertise (Java 8+, Collections, Multithreading)

✅ Spring Framework proficiency (Spring Boot, Spring MVC, Spring Security)

✅ Database skills (MySQL, PostgreSQL, Oracle, Hibernate/JPA)

✅ Microservices architecture experience

✅ RESTful API development and integration

✅ Maven/Gradle build tools

✅ Version control (Git, SVN)

✅ Application servers (Tomcat, JBoss, WebLogic)

✅ Cloud platforms (AWS/Azure preferred)

✅ Frontend basics (HTML, CSS, JavaScript - nice to have)

✅ Testing frameworks (JUnit, Mockito)

Job Description:

Give clear and accurate information on the current immigration laws & policies.

Provide a fair and neutral evaluation of a candidate's profile.

Provide insights into the options available to enable the candidates & their families to make an educated choice & the right decision.

Provide a personal global career strategy customized to your needs...

Promote the company's products and services.

Meet the assigned targets.

Desired Profile :

Prior experience in any Sales & Marketing/ Overseas Education / Immigration / Sales or Counseling /Tele sales / Business Development / inside sales etc...

Excellent communication skills & command of English

Excellent problem-solving and customer service skills

Familiarity with computers and the internet

Passion to learn and grow

Responsible and motivated to give your best

Team skills and strong relationship-building skills.

Ability to accomplish results.

• Provide L1 support including desktops, laptops and printers and other IT related accessories
• Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
• Raise ticket within supplied ticketing system and update and close with end user confirmation
• Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
• Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
• Install, configure and troubleshoot various PC Hardware Components
• Configure and troubleshoot of LAN and Wi-Fi setup
• Install and troubleshoot Printer, Scanner and Projector

About you:

• 1-2 years of experience as a Desktop Engineer from any industry

• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware

• Strong experience in Anti-Virus software installation and Management

• Good experience in configuration and troubleshooting of Network Devices

• Basic knowledge of Server administration and Server hardware

• Good working knowledge on MS-Office

• Good communication and problem-solving skill

• Any bachelor’s degree with IT background would be a plus

1. Research for incomplete information in our database from search engine.

2. Enter specific and right data into our databases.

3. Keep information confidential.

• Works towards developing Stable & Efficient Applications for
• Responsible for developing Applications which are Stable, Efficient and if required cross   
• Responsible to create Native Applications for Android to achieve best performance.
• Responsible for understanding best UI Practices
• Responsible for creating Application UI utilizing latest Google UI Guide lines.
• Qualification: B.E. / B.Tech / M.C.A. in Computer Sciences.
• Should have Experience of at least one production environment Application in Google Play Store. GIT, Agile Frameworks, Jenkins
• Must have Java, Android, C, and C++.

Product Manager

Compensation​ - ₹18.0L - ₹35.0L 
Experience​ - 5.0 - 7.0 Year(s) : Min 5 yrs of Solid Product management Experience
Location​ - Bangalore / Mumbai
Working days​ - 5
Qualification​ - B.Tech/B.E.
Requirements:

•  Candidates shall be working in a product/internet consumer firm and only B2B Product Firms (Not B2C)
•  Candidates shall be a full time MBA from a tier1 Institutes
•  Candidates shall have experience in Road-mapping, goal setting, managing project execution, A/B testing, UI/UX wire-framing, defining product roll-out strategy.

Responsibilities:

• Own delivery of product initiatives and releases Lead ideation, development, launch, testing, and iteration of new features Translate high-level conceptual product ideas into clearly defined product specifications.
•  Collaborate with design, engineering, marketing, and sales to drive the product development process
•  Define and execute the LEAD School product vision, priorities and roadmap
•  Collaborate with engineering to determine the best technical implementation of the product features by Using your skill on PRD, wireframe, mind map, trello and etc.
•  Use data and metrics to help inform roadmap and product decisions to help better acquire, convert and retain users
•  Define user stories and product requirements that both reflect and anticipate the needs of LEAD School broad user base Proactively engage with LEAD School users in user research and to identify market opportunities
•  Understand the competitive landscape and evaluate market trends to better inform product roadmap.

Skills and Qualifications:

•  3+ years’ experience in a product management role within a B2B software company Experienced being the product owner in agile product teams
•  Experience with A/B testing and using data to inform product decisions
•  Technical enough to work effectively with engineers to decide on different product paths Design-capable enough to work effectively with designers to decide on good platform UI/UX choices
•  Strong prototyping and wireframing skills using tools like Balsamiq, Moqups etc.
•  Experienced in managing product backlogs and priorities based on user research and collaborating with internal stakeholder
•  Effective decision maker and can help teams understand rationale and reasons for the product decisions and roadmap direction
•  Thrive in a fast-paced startup environment
•  Self-starter, independent and excellent at driving teams and projects
•  Excellent communication skills at all level’s small groups, large groups, and with executives