HealthPlix is a digital health company with a vision to enhance the experience of treating and managing your patients, including those with chronic conditions such as diabetes. We help improve patient retention by providing a platform for clinics to have more meaningful communication with patients. At the same time, we also provide clinics with the benefits of digital practice, such as understanding data-driven insights on the performance of the clinic's practice.

Currently, at its growing stage, a stint with HealthPlix Technologies will allow you to work with a dynamic & young organization with a vision to transform the healthcare sector. You will also gain an understanding of how the healthcare sector in India works and the changes through which the Indian healthcare sector is going through.

HealthPlix is looking for talented and competitive ‘Business Development Manager/Executive who thrive to become sales champions. The role will require you to visit doctors of single and multi-speciality clinics and enable them to digitize their clinics.If you want to make an impact in the Healthcare industry and be a part of the digital revolution then HealthPlix is the right place for you.

In the role of BDM, the employee will play a pivotal role in achieving our ambitious Doctor acquisition and revenue growth objectives.

Understand needs and requirements; build a strong relationship with doctors
Visit the assigned market territory to conduct demos for users (doctors) and manage deal closure
Building sales pipeline by acquiring new and converting competition user
Rigorous & structured follow-ups with Doctors to ensure sales closure
Provide in-depth platform training to the doctors and clinic staff
Close sales and achieve monthly and quarterly targets
Maintain and expand your database of prospects through referral channel

Excellent communication skills(English & Regional language preferred) with a focus on driving a sales
Plan and travel extensively across the assigned territory & upcountry if required
Strong people skills with high customer-centricity
Good technical understanding of the product
Strong listening, presentation & time management skills
Any bachelor's / Master's degree

Lucrative monthly incentive and R&R programs
Free medical insurance from the company
Day shift (10.30 am to 7.30 pm)
6 days Working 1 day off (Sunday)

In the role of BDM, the employee will play a pivotal role in achieving our ambitious Doctor acquisition and revenue growth objectives.

Understand needs and requirements; build a strong relationship with doctors
Visit the assigned market territory to conduct demos for users (doctors) and manage deal closure
Building sales pipeline by acquiring new and converting competition user
Rigorous & structured follow-ups with Doctors to ensure sales closure
Provide in-depth platform training to the doctors and clinic staff
Close sales and achieve monthly and quarterly targets
Maintain and expand your database of prospects through referral channel

Excellent communication skills(English & Regional language preferred) with a focus on driving a sales
Plan and travel extensively across the assigned territory & upcountry if required
Strong people skills with high customer-centricity
Good technical understanding of the product
Strong listening, presentation & time management skills
Any bachelor's / Master's degree

Lucrative monthly incentive and R&R programs
Free medical insurance from the company
Day shift (10.30 am to 7.30 pm)
6 days Working 1 day off (Sunday)

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About HealthPlix technologies Private

Founded :

2014

Type :

Product

Size :

100-500

Stage :

Raised funding

About

Healthplix EMR - Smartest EMR run all your Clinic operations. Includes e-Prescription, Lab, Pharmacy and Billing.

Durga Prasad

Petrina Pinto

Ankur Kumar

Guru Prasad

Vikas Saini

Company social profiles

N/A

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Good communication(in English) and consultancy skills
Affinity for working in a flexible, diverse and fast growing environment
Proactive mindset focused on teamwork and continuous improvement - we want to grow together with you

Bonus

Experience with AWS
Experience with React Native
Experience with GraphQL, PWA, NodeJS
Experience in a Fullstack position or in a lead position• Experience working in a consultancy company

Technical Support

at Enpass Technologies Private Limited

2 recruiters

Posted by Meenakshi Kiran

NCR (Delhi | Gurgaon | Noida)

1 - 2 yrs

₹3L - ₹3.5L / yr

Technical support

Customer Support

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
Ask customers targeted questions to quickly understand the root of the problem.
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
Document and follow-up of customer suggestions for continued improvements to Development Team.
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
Constantly Improve Product Knowledgebase to use internally and a FAQ.
Work on improvement of customer's FAQ and User manual.
Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
Knowledge of SQL, XML, JSON is a plus.
Ability to troubleshoot the cause of technical problem in using software.
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
Ability to mentor and assign and manage tasks for others.
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

Job Description

Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
Ask customers targeted questions to quickly understand the root of the problem.
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
Document and follow-up of customer suggestions for continued improvements to Development Team.
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
Constantly Improve Product Knowledgebase to use internally and a FAQ.
Work on improvement of customer's FAQ and User manual.
Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
Knowledge of SQL, XML, JSON is a plus.
Ability to troubleshoot the cause of technical problem in using software.
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
Ability to mentor and assign and manage tasks for others.
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.