Business Development Executive

About us:

Zethic Technologies is one of the leading creative tech studios based in Bangalore. Zethic’s team members have years of experience in software development. Zethic specializes in Custom software development, Mobile Applications development, chatbot development, web application development, UI/UX designing, and consulting. 

Your Responsibilities:

• Develop, record, and maintain cutting-edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from the concept stage to delivery and post-launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

Requirements and Qualifications:

• In-depth knowledge of object-oriented PHP and Laravel PHP Framework
• Hands-on experience with SQL schema design, SOLID principles, REST API design
• Software testing (PHPUnit)
• MySQL profiling and query optimization
• Creative and efficient problem solver
• Proficient in frontend frameworks like Vue, React

Why join us?

• We’re growing rapidly and the sky’s the limit
• Work with a talented team you’ll learn a lot from them 
• We care about delivering value to our excellent customers
• We are flexible in our opinions and always open to new ideas 
• We know it takes people with different ideas, strengths, backgrounds, cultures, beliefs, and interests to make our Company succeed. We celebrate and respect all our employees equally.

Zethic ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex, gender identity, age, disability, national origin, marital status, genetic information, veteran status, or any other characteristic protected by law.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

We are seeking an experienced Technical Lead with expertise in the MERN (MongoDB, Express.js, React.js, Node.js) stack to join our dynamic team. As a Technical Lead, you will play a pivotal role in leading the development of cutting-edge web applications. You will collaborate with cross-functional teams, mentor junior developers, and contribute to architectural decisions.

Responsibilities:

1. Technical Leadership:

• Lead a team of developers in the design, development, and deployment of high-quality web applications.
• Provide technical guidance, mentorship, and support to team members.
• Take ownership of the technical architecture, ensuring scalability, reliability, and maintainability.

1. Development:

• Hands-on development using the MERN stack to build robust and scalable web applications.
• Collaborate with the team to define technical specifications and implement solutions according to requirements.

1. Code Review and Quality Assurance:

• Conduct code reviews to ensure adherence to coding standards, best practices, and architectural guidelines.
• Implement and maintain automated testing processes to guarantee the quality of deliverables.

1. Technical Strategy:

• Collaborate with product managers, designers, and other stakeholders to define technical requirements and priorities.
• Contribute to the development of the technical roadmap and ensure alignment with business goals.

1. Problem Solving:

• Identify technical challenges and provide innovative solutions.
• Troubleshoot and resolve technical issues as they arise.

1. Documentation:

• Create and maintain technical documentation including architecture diagrams, API specifications, and system documentation.

1. Stay Updated:

• Keep abreast of industry trends, emerging technologies, and best practices in web development.

Requirements:

• Bachelor's or higher degree in Computer Science or a related field.
• Proven experience as a Technical Lead or Senior Developer with expertise in the MERN stack.
• Strong proficiency in MongoDB, Express.js, React.js, and Node.js.
• Proficient in front-end technologies such as HTML, CSS, and JavaScript.
• Experience with version control systems (e.g., Git).
• Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker).
• Excellent problem-solving and analytical skills.
• Strong communication and leadership abilities.
• Ability to work collaboratively in a cross-functional team environment.

· Write effective and scalable code in Ruby

· Build back-end components for web applications

· Test applications for performance, responsiveness, and security

· Review and debug junior developers’ code

· Integrate data storage and data processing solutions

· Build, install, and share gems and plugins

· Create automated test scripts

· Improve and maintain applications after deployment

· Coordinate with team members who work on different layers of infrastructure

Responsibilities:

. Create exclusive distributors, super stockiest and business associates for the company.

.Guide them and coordinate them to achieve the target towards the entire growth of the company.

.Finding and developing new marketing ideas and improving sales.

. Observe all the stock reports, product orders, re-order etc.

Requirements:

.Bachelor's degree and experience in business, marketing or related field.

.Strong communication skills.

. Basic knowledge of Word, excel, and PowerPoint.

.Minimum age is 30 and the maximum is 60.

• Would be responsible for end to end loan processing, from initial receipt of loan application to credit approval stage within TAT parameters.

• Reviewing the loan application.
• Reviewing the credit application
• Credit underwriting 
• KYC verfication.

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow