Java
Python
NodeJS (Node.js)Exp: 7 - 12 years
Min 5+ years in team management
Solid experience building teams from scratch in Startups
Preferred: Talents from Tier 1 Tech Schools / IT Product Startups
Key Skills: Java, Python, Distributed Systems, Data Structures, Algorithms, AWS, Design Patterns, HLD, LLD, Data Analytics, MongoDB, Node Js
Responsibilities:
• Vision: Building a vibrant technology culture via a shared strategic architecture vision, as the Chief Architect of the company.
• Mission: Driving the platform and product vision to life.
• Goals: Leading and delivering on the long-term road map for engineering and infrastructure efficiency.
• Execution: Building and sustaining core reusable technology that would ensure scalability, reliability, availability and resiliency for all the products running on the platform and power the enterprise's quest to remain technologically competitive as it extends its customer base and enhances customer experiences continuously.
• Assets: Owning all relevant platform technology and infrastructure, both internal (like Dev and staging environments, DevOps stacks, etc.) and client-facing (like production and HA / DR environments)
• Tools and frameworks: Leading a team of engineers and architects across DevOps, Site-Reliability, Product TechOps / NOC, Frameworks and Cloud Infrastructure teams.
• Thought leadership and industry presence: Representing technology branding and evangelism, as the face and voice of enterprise technology; sharing and evangelizing the technology strategy with internal and external entities, including employees, customers, partners, analysts, technical networks and investors.
• Team leadership: Helping build the technical talent brand of the company and in managing their portfolio of IP (intellectual property), via multiple media like blogs, conference presentations and tech media coverage.
Candidate persona mapping:
This role would be part of the Senior Leadership Team of the company, Our typical candidate for this role would be a person who:
• Is a Senior Technical Architect/Manager with 8+ years experience in Product First Tech First companies operating on a global scale
a) Preferably, with rich experience working in Silicon Valley, USA / IT Product Startups
b) Rich experience in helping build platforms that have supported products built from scratch and which have scaled over time
c) Rich experience in helping deploy products on the SaaS model
• Has rich and diverse experience in platform technology areas like design and architecture, APIs and Microservices, cloud infrastructure (private, public, hybrid or multiple), security, scale, tooling and multiple frameworks
• Has an executive presence and strong communication skills
• Demonstrates technology thought leadership
• Demonstrates a record of leading a team of Architects, managing, mentoring and appraising them
• Is, preferably, a programming polyglot
• Should have built diverse teams from scratch
Shubham Vishwakarma
Full Stack Developer - Averlon
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About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
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- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
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Full Stack Developer - Averlon